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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,471 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,471 reviews

September 13, 2024

The dealership was very helpful, knowledgeable and accommodating. They treated me and my wife like family. More

by KINGC158
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2024 -

Toyota of Scranton responded

KINGC158, Thank you for your wonderful review! We’re delighted to hear that you and your wife felt well taken care of and that our team provided the helpful, knowledgeable, and accommodating service we strive for. Treating our customers like family is important to us, and we’re thrilled that this came through in your experience. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We look forward to seeing you again! Best regards, The Toyota of Scranton Team

September 13, 2024

Top Toyota dealer in NEPA. Excellent customer service never leaving the customer in limbo. Would recommend to anyone. More

by AKIRALUKE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve - Collision
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Sep 15, 2024 -

Toyota of Scranton responded

AKIRALUKE27, Thank you so much for the fantastic review! We’re honored to be recognized as the top Toyota dealer in NEPA. It’s our goal to provide excellent customer service and ensure that our customers are never left in limbo, so we’re thrilled to hear that we achieved that for you. We appreciate your recommendation and look forward to serving you and anyone you send our way. If you need anything else or have any questions, don’t hesitate to reach out! Best regards, The Toyota of Scranton Team

September 09, 2024

Lies about service, poor job on inspection. The customer service is bad, unprofessional environment terrible at vehicle service. More

by Gabriel Molinaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Boyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Seiwell
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Sep 10, 2024 -

Toyota of Scranton responded

Gabriel Molinaro, Thank you for your feedback. We’re genuinely sorry to hear about your experience and the issues you’ve encountered. This is not the level of service we strive to provide. We take your concerns seriously and would like to address them directly. Please reach out to us at your earliest convenience so we can discuss the specifics. Your satisfaction is important to us, and we make every effort to work with our customers in order to reach a resolution. Regards, The Toyota of Scranton Team

September 09, 2024

The salesman and the manager and the financial team were amazing. They made us feel like family. They could not do enough for us. So a great experience. More

by MCANDREW604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Toyota of Scranton responded

MCANDREW604, Thank you so much for your wonderful review! We’re thrilled to hear that our sales, management, and financial teams made you feel like family and provided such a positive experience. It’s our goal to go above and beyond for our customers, and we’re glad we were able to do that for you. If there’s anything else we can assist with, please don’t hesitate to reach out. We look forward to seeing you again! Warm regards, The Toyota of Scranton Team

September 09, 2024

Great service and was very happy with how I was treated while looking for a new vehicle More

by JESSIE.ROMANCHICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Toyota of Scranton responded

JESSIE.ROMANCHICK, Thank you for your kind words! We’re thrilled to hear that you were happy with the service and how you were treated during your search for a new vehicle. Our team is dedicated to providing a positive and supportive experience, and it’s great to know we succeeded. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again! Warm regards, The Toyota of Scranton Team

September 09, 2024

The people there were very welcoming and helped me find a car that suited me best. I had a great experience, especially with Hannah, and absolutely love my new vehicle! More

by JESSICAPALAUSKAS
Recommend Dealer
Yes
Employees Worked With
Hannah Schork
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Toyota of Scranton responded

JESSICAPALAUSKAS, Thank you for your great review! We’re so glad to hear that you had a wonderful experience and that Hannah was able to help you find the perfect car. It’s fantastic to know that you’re loving your new vehicle. If you need anything else or have any questions, don’t hesitate to reach out. We look forward to seeing you again! Warm regards, The Toyota of Scranton Team

September 07, 2024

always great people to deal with. Brian burgess is the best. Sales and service people always friendly More

by GARY-MILES
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Toyota of Scranton responded

GARY-MILES, Thank you for the fantastic review! We’re delighted to hear that you consistently have a great experience with us. Brian Burgess and our entire team strive to provide exceptional service, and it’s wonderful to know that their efforts are making a positive impact. We appreciate your support and look forward to continuing to assist you with a friendly smile in the future! Warm regards, The Sales Team Toyota of Scranton

September 07, 2024

Toyota dealership is the best I have ever dealt with. I am always pleased with the service and professionalism of all the staff. More

by COUNTMUSGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Toyota of Scranton responded

OUNTMUSGAL, Thank you for your incredible feedback! We're thrilled to hear that you consider us the best dealership you’ve ever dealt with. It’s our goal to provide top-notch service and professionalism, and we're glad to know that our efforts are resonating with you. Your satisfaction means the world to us, and we look forward to continuing to exceed your expectations. If you ever need anything, we’re always here to help! Warm regards, The Service Team Toyota of Scranton

September 07, 2024

I had a great experience and was in and out in record time, 80 minutes! More

by JLCAREY68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2024 -

Toyota of Scranton responded

JLCAREY68, Thank you so much for the fantastic review! We're thrilled to hear that your experience was smooth and efficient. Our team strives to provide quick and excellent service, and it's great to know we hit the mark for you. If you need anything else or have any more questions, feel free to reach out. Safe travels and we look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

September 04, 2024

Muy buen servicio y excelente trato al cliente. Todo el personal se destaca por la amabilidad hacia los visitantes More

by mpsmaty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Toyota of Scranton responded

mpsmaty, Gracias por tu increíble reseña. Nuestro personal hace todo lo posible para brindar una excelente experiencia en cada visita. Nos alegra que disfrute haciendo negocios en nuestro concesionario. Un cordial saludo, El equipo Toyota de Scranton

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