Toyota of Scranton - Service Center

Toyota of Scranton responded

Dear SHARONROSARPG, Thank you for being a loyal customer of Toyota of Scranton and for sharing your feedback with us! We truly appreciate your continued trust and support as this marks your fifth vehicle leased from our dealership. We understand the importance of communication, especially when it comes to lease renewals or purchases. Rest assured, we will prioritize clear and timely communication to ensure a smooth transition when the time comes for your next vehicle decision. If you have any questions or need assistance in the meantime, please don't hesitate to reach out to us. Thank you again for choosing Toyota of Scranton, and we look forward to assisting you with your next vehicle lease or purchase! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear JSSTAROSTA, Thank you for sharing your experience with us! We're delighted to hear that we were able to address all the issues you needed taken care of and that we could accommodate you without an appointment. Ensuring our customers' needs are met promptly and efficiently is always our goal, and we're pleased that we could assist you in this manner. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

slotqueen709, We are so happy you felt comfortable in our dealership. That is our goal. We want our guests to feel comfortable and welcome whenever they visit our dealership. Thank you for taking the time to complete a review of your recent visit. We appreciate you as our customer and we are thrilled we earned 5 stars. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear WINGNUTJEFF, Thank you for sharing your feedback with us. We're pleased to hear that you found your salesperson delightful during your visit to Toyota of Scranton. However, we sincerely apologize for any inconvenience or discomfort caused by our approach to discussing extended warranty options. At Toyota of Scranton, we strive to provide comprehensive information about our products and services while respecting our customers' preferences. We regret that your experience did not meet our usual standards of professionalism and customer service. Your feedback has been duly noted. In order to address this issue we do need more information from you. Please contact our guest experience team at 570.702.8776 to discuss your situation. Please know that your satisfaction is of the utmost importance to us, and we appreciate the opportunity to improve based on your input. Should you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out to us directly. Thank you for your understanding, and we hope to have the chance to regain your trust in the future. Sincerely, Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear Roy B., Thank you so much for sharing your feedback! We're thrilled to hear that Daniel and our service team consistently provide you with great service and take excellent care of your vehicle. Keeping you informed and updated throughout the service process is a priority for us, and we're delighted that we could meet your expectations. Your loyalty means a lot to us, and we're grateful for your kind words. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to serve you and your Toyota in the future. Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear RBEDNASH, Thank you for choosing Toyota of Scranton for your automotive needs! We're delighted to receive your 5-star review and to hear that you had an excellent experience with our service team. Providing fast and professional service, along with helpful advisors, is what we strive for with every customer. Your feedback motivates us to continue delivering top-notch service. Should you ever need anything else or have further questions, feel free to reach out. We appreciate your support and look forward to serving you again in the future. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear NANANDRICH, Thank you for taking the time to leave such a positive review! We're thrilled to hear that David provided you with excellent service and kept you informed throughout your visit. Our team at Toyota of Scranton takes great pride in delivering professional and attentive service to all our customers. We appreciate your business and look forward to serving you again in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

KHFRENS, It's fantastic to hear that you found our staff at Toyota of Scranton to be knowledgeable and friendly, especially Joe Mercado. We believe in creating a welcoming environment where customers feel comfortable and well-informed. Your positive feedback reinforces our commitment to providing top-notch service. We look forward to assisting you with any future automotive needs. Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear SAHGAJ, Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you found our team to be responsive and friendly during your recent visit to Toyota of Scranton. We understand how inconvenient it can be to have car troubles, especially on the coldest day of the year. We're glad we could quickly resolve the issue with your faulty battery and get you back on the road safely. Providing efficient and reliable service is always our top priority, and it's great to know that we met your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton. We appreciate your support and look forward to serving you again in the future! Best Regards, The Toyota of Scranton Team