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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,981 Reviews
Call Service Center (570) 740-3457

2,981 Reviews of Toyota of Scranton - Service Center

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September 09, 2024

Great service and was very happy with how I was treated while looking for a new vehicle More

by JESSIE.ROMANCHICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
Report | Print
Sep 10, 2024 -

Toyota of Scranton responded

JESSIE.ROMANCHICK, Thank you for your kind words! We’re thrilled to hear that you were happy with the service and how you were treated during your search for a new vehicle. Our team is dedicated to providing a positive and supportive experience, and it’s great to know we succeeded. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again! Warm regards, The Toyota of Scranton Team

September 09, 2024

The people there were very welcoming and helped me find a car that suited me best. I had a great experience, especially with Hannah, and absolutely love my new vehicle! More

by JESSICAPALAUSKAS
Recommend Dealer
Yes
Employees Worked With
Hannah Schork
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Toyota of Scranton responded

JESSICAPALAUSKAS, Thank you for your great review! We’re so glad to hear that you had a wonderful experience and that Hannah was able to help you find the perfect car. It’s fantastic to know that you’re loving your new vehicle. If you need anything else or have any questions, don’t hesitate to reach out. We look forward to seeing you again! Warm regards, The Toyota of Scranton Team

September 09, 2024

The salesman and the manager and the financial team were amazing. They made us feel like family. They could not do enough for us. So a great experience. More

by MCANDREW604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Toyota of Scranton responded

MCANDREW604, Thank you so much for your wonderful review! We’re thrilled to hear that our sales, management, and financial teams made you feel like family and provided such a positive experience. It’s our goal to go above and beyond for our customers, and we’re glad we were able to do that for you. If there’s anything else we can assist with, please don’t hesitate to reach out. We look forward to seeing you again! Warm regards, The Toyota of Scranton Team

September 09, 2024

Lies about service, poor job on inspection. The customer service is bad, unprofessional environment terrible at vehicle service. More

by Gabriel Molinaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Boyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Seiwell
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Sep 10, 2024 -

Toyota of Scranton responded

Gabriel Molinaro, Thank you for your feedback. We’re genuinely sorry to hear about your experience and the issues you’ve encountered. This is not the level of service we strive to provide. We take your concerns seriously and would like to address them directly. Please reach out to us at your earliest convenience so we can discuss the specifics. Your satisfaction is important to us, and we make every effort to work with our customers in order to reach a resolution. Regards, The Toyota of Scranton Team

September 07, 2024

Toyota dealership is the best I have ever dealt with. I am always pleased with the service and professionalism of all the staff. More

by COUNTMUSGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Toyota of Scranton responded

OUNTMUSGAL, Thank you for your incredible feedback! We're thrilled to hear that you consider us the best dealership you’ve ever dealt with. It’s our goal to provide top-notch service and professionalism, and we're glad to know that our efforts are resonating with you. Your satisfaction means the world to us, and we look forward to continuing to exceed your expectations. If you ever need anything, we’re always here to help! Warm regards, The Service Team Toyota of Scranton

September 07, 2024

I had a great experience and was in and out in record time, 80 minutes! More

by JLCAREY68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Seijas
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Sep 07, 2024 -

Toyota of Scranton responded

JLCAREY68, Thank you so much for the fantastic review! We're thrilled to hear that your experience was smooth and efficient. Our team strives to provide quick and excellent service, and it's great to know we hit the mark for you. If you need anything else or have any more questions, feel free to reach out. Safe travels and we look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

September 04, 2024

I went in with two issues and when I left, they did not resolve my issues. I feel because it was the end of their workday that they didn’t want to bother working on my issue that I have with my 2023 tundra More

by Co2jimmyT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who the service technician was assigned that day
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Sep 04, 2024 -

Toyota of Scranton responded

Thank you for taking the time to provide your feedback. We're truly sorry to hear about your recent experience and understand your frustration. Resolving issues for our customers is a top priority, and it’s disappointing to hear that we fell short in addressing your concerns with your 2023 Tundra. We want to make things right. Could you please reach out to us directly at 570.702.8776, so we can discuss your concerns in detail and find a solution? Your satisfaction is important to us, and we’re committed to ensuring that your issues are resolved promptly. Thank you for giving us the opportunity to address this matter. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 04, 2024

I always receive great service at Toyota of Scranton. I feel they really look out for me. More

by DOUGHERTYED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Boynton, Frank Vieira
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Sep 04, 2024 -

Toyota of Scranton responded

HI Ed, Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you consistently receive great service at Toyota of Scranton and that you feel well taken care of. Our team is dedicated to ensuring every customer has an exceptional experience, and it's wonderful to know that our efforts are making a difference for you. We truly appreciate your trust and loyalty. If there's anything more we can do for you, please don't hesitate to reach out! Warm regards, The Toyota of Scranton Team

September 04, 2024

Muy buen servicio y excelente trato al cliente. Todo el personal se destaca por la amabilidad hacia los visitantes More

by mpsmaty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Toyota of Scranton responded

mpsmaty, Gracias por tu increíble reseña. Nuestro personal hace todo lo posible para brindar una excelente experiencia en cada visita. Nos alegra que disfrute haciendo negocios en nuestro concesionario. Un cordial saludo, El equipo Toyota de Scranton

September 03, 2024

The work was done in a professional manner. I was kept informed and was completed timely. I was very satisfied. More

by dorrson99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fowler
Report | Print
Sep 04, 2024 -

Toyota of Scranton responded

dorrson99, Thank you for your kind words! We’re delighted to hear that you found our service professional, timely, and satisfying. Keeping our customers informed and ensuring quality work are top priorities for us, so it’s great to know we hit the mark. If you have any more needs or questions in the future, please feel free to reach out. We look forward to serving you again! Best regards, The Toyota of Scranton Team

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