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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,998 Reviews
Call Service Center (570) 740-3457

2,998 Reviews of Toyota of Scranton - Service Center

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September 09, 2024

Lies about service, poor job on inspection. The customer service is bad, unprofessional environment terrible at vehicle service. More

by Gabriel Molinaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Boyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Seiwell
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Sep 10, 2024 -

Toyota of Scranton responded

Gabriel Molinaro, Thank you for your feedback. We’re genuinely sorry to hear about your experience and the issues you’ve encountered. This is not the level of service we strive to provide. We take your concerns seriously and would like to address them directly. Please reach out to us at your earliest convenience so we can discuss the specifics. Your satisfaction is important to us, and we make every effort to work with our customers in order to reach a resolution. Regards, The Toyota of Scranton Team

September 07, 2024

I had a great experience and was in and out in record time, 80 minutes! More

by JLCAREY68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Seijas
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Sep 07, 2024 -

Toyota of Scranton responded

JLCAREY68, Thank you so much for the fantastic review! We're thrilled to hear that your experience was smooth and efficient. Our team strives to provide quick and excellent service, and it's great to know we hit the mark for you. If you need anything else or have any more questions, feel free to reach out. Safe travels and we look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

September 07, 2024

Toyota dealership is the best I have ever dealt with. I am always pleased with the service and professionalism of all the staff. More

by COUNTMUSGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Toyota of Scranton responded

OUNTMUSGAL, Thank you for your incredible feedback! We're thrilled to hear that you consider us the best dealership you’ve ever dealt with. It’s our goal to provide top-notch service and professionalism, and we're glad to know that our efforts are resonating with you. Your satisfaction means the world to us, and we look forward to continuing to exceed your expectations. If you ever need anything, we’re always here to help! Warm regards, The Service Team Toyota of Scranton

September 04, 2024

I went in with two issues and when I left, they did not resolve my issues. I feel because it was the end of their workday that they didn’t want to bother working on my issue that I have with my 2023 tundra More

by Co2jimmyT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who the service technician was assigned that day
Report | Print
Sep 04, 2024 -

Toyota of Scranton responded

Thank you for taking the time to provide your feedback. We're truly sorry to hear about your recent experience and understand your frustration. Resolving issues for our customers is a top priority, and it’s disappointing to hear that we fell short in addressing your concerns with your 2023 Tundra. We want to make things right. Could you please reach out to us directly at 570.702.8776, so we can discuss your concerns in detail and find a solution? Your satisfaction is important to us, and we’re committed to ensuring that your issues are resolved promptly. Thank you for giving us the opportunity to address this matter. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 04, 2024

Muy buen servicio y excelente trato al cliente. Todo el personal se destaca por la amabilidad hacia los visitantes More

by mpsmaty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Toyota of Scranton responded

mpsmaty, Gracias por tu increíble reseña. Nuestro personal hace todo lo posible para brindar una excelente experiencia en cada visita. Nos alegra que disfrute haciendo negocios en nuestro concesionario. Un cordial saludo, El equipo Toyota de Scranton

September 04, 2024

I always receive great service at Toyota of Scranton. I feel they really look out for me. More

by DOUGHERTYED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Boynton, Frank Vieira
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Sep 04, 2024 -

Toyota of Scranton responded

HI Ed, Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you consistently receive great service at Toyota of Scranton and that you feel well taken care of. Our team is dedicated to ensuring every customer has an exceptional experience, and it's wonderful to know that our efforts are making a difference for you. We truly appreciate your trust and loyalty. If there's anything more we can do for you, please don't hesitate to reach out! Warm regards, The Toyota of Scranton Team

September 03, 2024

Service was prompt and service advisor was terrific. She was knowledgeable, professional and pleasant. Work was completed in a timely matter and everything was more than satisfactory. More

by wampac56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Toyota of Scranton responded

wampac56, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience and that Kacie met your expectations with her knowledge, professionalism, and pleasant demeanor. It's wonderful to know that everything was completed to your satisfaction and in a timely manner. If you ever need anything else or have further questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, The Service Team Toyota of Scranton

September 03, 2024

I can't say enough good about Toyota of Scranton. You always hold your breath when you go to a new dealer for the first time. Toyota of Scranton has come through with flying colors. Every experience More

by COLIN25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Ticonchuk
Report | Print
Sep 04, 2024 -

Toyota of Scranton responded

COLIN25, Thank you so much for your kind words! We’re delighted to hear that your experiences with Toyota of Scranton have consistently met your expectations and made you feel comfortable and cared for. It’s our goal to ensure that every aspect of your visit—whether it’s sales, finance, or service—is smooth and positive. Your trust and satisfaction mean a lot to us. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to continuing to serve you! Warm regards, The Sales Team Toyota of Scranton

September 03, 2024

The work was done in a professional manner. I was kept informed and was completed timely. I was very satisfied. More

by dorrson99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fowler
Report | Print
Sep 04, 2024 -

Toyota of Scranton responded

dorrson99, Thank you for your kind words! We’re delighted to hear that you found our service professional, timely, and satisfying. Keeping our customers informed and ensuring quality work are top priorities for us, so it’s great to know we hit the mark. If you have any more needs or questions in the future, please feel free to reach out. We look forward to serving you again! Best regards, The Toyota of Scranton Team

September 02, 2024

Awesome job and love the voucher. All work was done on time. Will always go to Toyota dealership for my car services. Thanks More

by CCKRAMER16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Toyota of Scranton responded

CCKRAMER16, Thank you for your fantastic review! We’re thrilled to hear that you were pleased with the work and enjoyed the voucher. It's great to know that everything was completed on time and that you plan to continue choosing us for your car services. We truly appreciate your loyalty and look forward to serving you in the future. If you need anything else, don’t hesitate to reach out! Best regards, The Service Team Toyota of Scranton

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