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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,998 Reviews
Call Service Center (570) 740-3457

2,998 Reviews of Toyota of Scranton - Service Center

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August 19, 2024

They Explain everything, very helpful all of them, and took care of me ,thank you Toyota More

by BASZIKA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All who help and take care of me was excellent
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Aug 19, 2024 -

Toyota of Scranton responded

BASZIKA1, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team at Toyota of Scranton. It’s our goal to ensure that every customer feels informed, supported, and well taken care of, so your feedback means a lot to us. We’re grateful for the opportunity to assist you and look forward to serving you again in the future. If there’s anything else we can do for you, please don’t hesitate to reach out. Thank you for choosing Toyota of Scranton! Best regards, The Guest Experience Team Toyota of Scranton

August 15, 2024

I feel very satisfied with the service department, especially Daniel Seijas. I request Daniel whenever I make a service appointment. More

by TEEEYE318
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
Report | Print
Aug 15, 2024 -

Toyota of Scranton responded

TEEEYE318, Thank you for sharing your experience with us! We're delighted to hear that you're satisfied with our service department and that Daniel Seijas has made such a positive impression on you. We'll be sure to pass along your kind words to him. It’s wonderful to know that Daniel’s dedication has earned your trust. We appreciate your loyalty and look forward to continuing to provide you with excellent service on every visit! Warm regards, The Service Team Toyota of Scranton

August 14, 2024

I was dealing with John Boyer and he was great,helped with all the problems I had More

by NGALLAGHER176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
2.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Toyota of Scranton responded

NGALLAGHER176, Thank you for your kind words! We’re thrilled to hear that John Boyer provided you with great service and helped resolve all the issues you were facing. It’s always our goal to make sure our customers feel supported and well taken care of. If you ever need anything else, please don’t hesitate to reach out. We appreciate your trust in us and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

August 14, 2024

Adrianna and Ryan went out of their way to help me and answer all of my questions. More

by GEORGIA41976
Recommend Dealer
Yes
Employees Worked With
Adrianna Neff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Cali
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Aug 15, 2024 -

Toyota of Scranton responded

GEORGIA41976, Thank you for taking the time to share your experience! We’re delighted to hear that Adrianna and Ryan went above and beyond to assist you and answer all your questions. Providing exceptional customer service is our top priority, and we’re glad they were able to meet your needs. If you ever have more questions or need further assistance, don’t hesitate to reach out. We’re here to help! Warm regards, The Sales Team Toyota of Scranton

August 14, 2024

Everyone was very nice and they made it a stress free experience. Very happy with our salesperson G. More

by JOEOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Toyota of Scranton responded

JOEOLO, Thank you for your wonderful feedback! We’re so glad to hear that your experience with us was stress-free and that our team, especially G, made a positive impact. We strive to create a welcoming and hassle-free environment for all our customers, and it’s great to know we succeeded. If you ever need anything else, don’t hesitate to reach out. We look forward to seeing you again! Warm regards, The Sales Team Toyota of Scranton

August 13, 2024

I had Emily Hardinger! She was amazing. I highly recommend her as a great employee and sales person. More

by DEBBIESTRAYER2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Toyota of Scranton responded

DEBBIESTRAYER2020, Thank you for your fantastic feedback! We’re delighted to hear that Emily Hardinger provided you with an amazing experience. It’s wonderful to know that her dedication and skills made such a positive impression on you. We’ll be sure to pass along your kind words to her. Your recommendation means a lot to us, and we’re grateful for your support. If you need anything in the future, don’t hesitate to reach out—we’re here to help! Take care, The Sales Team Toyota of Scranton

July 16, 2024

Very pleased with the knowledge and courtesy shown to me . Explained everything so that could understand the issue with my vehicle More

by CATHYPAWLOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 13, 2024

Scheduled maintenance and tire rotation performed on my 2022 RAV 4. As always, the service was excellent from start to finish. Stephanie my service lead was informative and very helpful. Great job! More

by MCCORMICK0425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2024 -

Toyota of Scranton responded

MCCORMICK0425, Thank you for sharing your positive experience with us! We're delighted to hear that your scheduled maintenance and tire rotation for your 2022 RAV4 went smoothly. It's wonderful to know that Stephanie provided you with informative and helpful service. We appreciate your kind words and look forward to continuing to serve you with excellence. Best regards, The Toyota of Scranton Team

July 11, 2024

Staff was professional and courteous. There was an issue with the original diagnosis of the vehicle, however the under warranty repair was completed and issue was completely resolved. More

by RPRP3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2024 -

Toyota of Scranton responded

RPRP3, Thank you for your feedback. We appreciate your kind words about our professional and courteous staff. We apologize for any inconvenience caused by the initial diagnosis issue. We're glad to hear that the under-warranty repair was completed successfully and that the issue was fully resolved. Your satisfaction is important to us, and we look forward to providing you with excellent service in the future. Best regards, tHE tOYOTA OF sCRANTON tEAM

July 11, 2024

Always a great experience. Everyone there are polite and easy to talk with, was happy with the service. More

by AT901SUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2024 -

Toyota of Scranton responded

AT901SUE, Thank you for your wonderful review! We're delighted to hear that you always have a great experience with us. Our team takes pride in being polite and easy to talk with, and we're thrilled that you're happy with our service. Your feedback means a lot to us, and we look forward to continuing to serve you in the future! Best regards, The Toyota of Scranton Service Team

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