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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,983 Reviews
Call Service Center (570) 740-3457

2,983 Reviews of Toyota of Scranton - Service Center

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April 10, 2024

Me vendieron un toyota Corolla 2016 y me lo dieron con muchos problema las gomas trasera están despatilladas que ya he comprado varias gomas el moflet pinchado y un rodamiento delantero malo y varios deta More

by R_ABREU12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Aimer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Toyota of Scranton responded

R_ABREU12, Nos comunicaremos con usted para hablar con usted sobre el Corolla 2016. Gracias, El equipo Toyota de Scranton

April 09, 2024

Nice people, very friendly and accomodating. Facility is clean and spacious. Service is very good. More

by KHIGHHOUSE49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Toyota of Scranton responded

Dear KHIGHHOUSE49, Thank you so much for taking the time to share your positive experience with us at Toyota of Scranton. We're thrilled to hear that you found our team to be friendly and accommodating, and that you were satisfied with the cleanliness and spaciousness of our facility. Providing excellent service is our top priority, so it's great to know that you found our service to be very good. We truly appreciate your feedback and your business. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, Service Team Toyota of Scranton

April 09, 2024

Awesome service, been getting service with Toyota since 2017 and never had any complaints. Keep up the good work guys More

by JEFERSSONINOAESTRELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Toyota of Scranton responded

Dear JEFERSSONINOAESTRELLA, Thank you so much for being a loyal customer of Toyota of Scranton since 2017 and for taking the time to leave us such a wonderful review! We are thrilled to hear that you've consistently experienced awesome service with us over the years. Our team works hard to ensure that every customer has a positive experience, and it's incredibly rewarding to know that our efforts are appreciated. Your kind words motivate us to continue delivering exceptional service. We truly value your continued support and trust in us. If there's anything else we can do to enhance your experience further, please do not hesitate to reach out. We look forward to serving you for many more years to come! Warm regards, Service Team Toyota of Scranton

April 08, 2024

The personal in the service department are always great. Thank you Dave Grieco. Much appreciated More

by RYANARMEZZANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Perri
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Toyota of Scranton responded

Thank you for your kind words, Ryan. We're thrilled to hear that you had a positive experience with our service department, particularly with Dave Grieco. Delivering exceptional service is always our top priority, and it's wonderful to know that Dave made your experience memorable. We truly appreciate your business and look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out. Warm regards, Mary Jo Preno

April 05, 2024

My issue with the car vibrations “could not be replicated by the mechanic” The same issue was acknowledged and resolved by my local mechanic. Very average customer service as well. More

by tnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsea Zongilla
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Apr 05, 2024 -

Toyota of Scranton responded

tnn, In order to provide you with the best information possible, we require more information on your end. Please respond with the make and model of your vehicle or your contact information. tnn is all we have to go on and that is not enough information. If you can, please contact our guest experience team at 570.702.8776 with the requested information. Thank you, The Toyota of Scranton Team

April 05, 2024

Had a somewhat problem. However Tiffany Peoples did a great job getting it straightened out. More

by JOEMANC822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Toyota of Scranton responded

Dear Joemanc822, Thank you for taking the time to leave us a review. We're glad to hear that Tiffany Peoples was able to assist you and resolve the issue you encountered. Providing excellent customer service is our priority, and we're grateful for your feedback. If you have any further concerns or need assistance in the future, please don't hesitate to reach out to us. We appreciate your business and look forward to serving you again at Toyota of Scranton. Best regards, Service Team Toyota of Scranton

April 05, 2024

Always professional and great customer service. . comfortable waiting area..also extremely clean service and waiting area More

by GRAFALKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Toyota of Scranton responded

Dear Grafalko, Thank you so much for sharing your experience with us! We're thrilled to hear that you found our service to be professional and that you enjoyed our comfortable and clean waiting area. Providing excellent customer service is always our top priority, and we're delighted that we could meet your expectations. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again at Toyota of Scranton! Best regards, Service Team Toyota of Scranton

April 03, 2024

Service was quick and professional. My concerns were handled despite showing up without an appointment More

by TEDBAIRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the guy's name.
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Apr 03, 2024 -

Toyota of Scranton responded

Dear TEDBAIRD, Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our service quick and professional. At Toyota of Scranton, we strive to provide efficient and reliable service to all our customers, regardless of whether they have an appointment. Your satisfaction is our top priority, and we are glad that we were able to address your concerns promptly. Should you have any further questions or require assistance in the future, please do not hesitate to reach out to us. We appreciate your business and look forward to serving you again. Best regards, Service Team Toyota of Scranton

April 03, 2024

The customer service provided at this location is exceptional. The staff members are incredibly helpful and delightful to interact with. More

by MIZ_KHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Toyota of Scranton responded

MIZ_KHAN, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We're thrilled to hear that you found our customer service exceptional and our staff members helpful and delightful to interact with. Providing excellent service is always our top priority, and we appreciate your kind words. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again! Warm regards, The Toyota of Scranton Team

April 02, 2024

We had a good idea what we wanted when we came in. Hannah made it super easy to get in the vehicle we wanted. Matt was great when it came to financing. Very light hearted and it was easy to see he More

by SCOTTY7
Recommend Dealer
Yes
Employees Worked With
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Schork
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Toyota of Scranton responded

Dear SCOTTY7, Thank you for choosing Toyota of Scranton and for sharing your experience with us! We're thrilled to hear that Hannah and Matt helped make your vehicle purchase a smooth and enjoyable process. Providing our customers with exceptional service and expertise is always our top priority, and we're delighted that they were able to assist you in finding the perfect vehicle and navigating the financing process with ease. If you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your feedback and look forward to serving you again! Best regards, Sales Team Toyota of Scranton

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