Toyota of Scranton - Service Center

Toyota of Scranton responded

Hi Rich, Thank you for taking the time to leave us such a wonderful 5-star review. We're thrilled to hear that you had a great experience with us and that you found our service to be thorough and professional. We're delighted to hear that you're enjoying your new Tacoma and we're confident that it will provide you with many years of reliable and enjoyable driving. Our team takes great pride in providing exceptional customer service and we're glad to know that we've met your expectations. We appreciate your business and look forward to serving you in the future. If you have any questions or concerns, please don't hesitate to contact us. Thank you again for choosing Toyota of Scranton and for your kind words. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

MBERN31, Thank you so much for taking the time to leave us a glowing 5-star review! We are thrilled to hear that your car-buying experience at Toyota of Scranton was a positive one from start to finish. We are glad to know that Doug, Matt, and Mark provided you with excellent customer service and made sure you were well taken care of during the buying process. We always strive to make the process as seamless and stress-free as possible for our customers, so it is great to know that we met your expectations. We appreciate your recommendation and look forward to the opportunity to serve you again in the future. If you ever need anything, please don't hesitate to reach out to us. Thanks again for your business and for choosing Toyota of Scranton. Thanks again, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

jerrycet0, Thank you for taking the time to share your positive experience with Toyota of Scranton! We're thrilled to hear that you were satisfied with the tire change service and that our team did a good job. At Toyota of Scranton, we strive to provide exceptional customer service and take pride in ensuring that our clients receive the best possible care. It's great to know that we were able to meet your expectations and provide you with the service you needed. We will make sure to pass on your kind words to the team involved in your tire change, and we know that they will be thrilled to hear that their hard work has been recognized. Thank you again for choosing Toyota of Scranton for your tire needs. We appreciate your business and look forward to serving you again in the future! Thanks again, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

LMMDMAY, I am glad to hear that you had a great experience with Kacie at Toyota of Scranton! Providing personable and thorough service is important for creating a positive customer experience, and it sounds like Kacie went above and beyond in that regard. Thank you for taking the time to share your positive feedback and leaving a 5-star review. This kind of review will not only make Kacie feel appreciated but also help Toyota of Scranton meet or even exceed its benchmark or goal for customer satisfaction. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

mhood2851, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that your purchase went smoothly and that you're happy with your new vehicle. We apologize for the delay in receiving your second key fob. Please rest assured that we're doing everything we can to get it to you as soon as possible. We appreciate your patience in this matter. Once again, thank you for choosing our dealership, and please don't hesitate to contact us if you have any further questions or concerns. We hope to see you again in the future! Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

BZIMMY77, Thank you for sharing your positive experience with our dealership! We are thrilled to hear that you had a wonderful experience and that you would highly recommend us to your friends and family. It is always our goal to provide excellent customer service and to make every visit as smooth and enjoyable as possible. We appreciate your business and look forward to serving you and your loved ones in the future. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

MEISENHAUER26, Thank you for taking the time to leave us a 5-star review for Toyota of Scranton. We're thrilled to hear that Jonathan and Ryan were amazing and provided you with excellent service. We take pride in our team's ability to help customers find exactly what they are looking for and make the car buying process as smooth as possible. We're glad to hear that they explained everything in the process and that you had a great experience with them. Thank you for recommending them to others. It means a lot to us to know that our team's efforts are appreciated. Thank you for choosing Toyota of Scranton for your automotive needs. We appreciate your business and look forward to serving you in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Thank you for taking the time to leave us a 5-star service review. We're thrilled to hear that you had a great experience with our service department at Toyota of Scranton. We take pride in being customer-oriented and keeping our customers informed at all times, and it's great to hear that our efforts have been successful. We're constantly working to improve our dealership, and we're pleased to hear that you've noticed the improvements during your service appointments. Your satisfaction is our top priority, and we're glad that we're meeting your expectations. Thank you for choosing Toyota of Scranton for your service needs. We appreciate your business and look forward to seeing you again in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Rhino13666, Thank you for taking the time to provide feedback about your recent service experience at Toyota of Scranton. We are thrilled to hear that you had a great experience with us and that our team met your expectations. It's wonderful to know that our service advisor was knowledgeable and friendly, and that you enjoyed the quality of food in our cafe. We take pride in offering a clean and welcoming environment for our customers, so we are glad to hear that our service entrance met your standards. We appreciate your business and are grateful for your positive review. If there is anything else we can assist you with, please don't hesitate to reach out to us. Thank you for choosing Toyota of Scranton. The Service Team Toyota of Scranton

Toyota of Scranton responded

JOEKOSANOVICH1, We are sorry to hear that your recent experience with us at Toyota of Scranton did not meet your expectations. We take all customer feedback seriously and would like to address your concerns regarding the warranties you purchased. We understand that purchasing a new vehicle can be overwhelming and we strive to provide our customers with all available options to protect their investment. Our finance team is trained to offer additional warranty coverage to ensure that our customers have peace of mind and protection against unexpected repairs. However, we also understand that not all customers may want or need these additional warranties. We apologize if you felt pressured into purchasing something you did not want. Please know that this is not the experience we want for any of our customers and we will take your feedback into consideration as we work to improve our sales process. Thank you for bringing this to our attention. Matt Hedden from our finance team has attempted to reach you to discuss your concern. Please reach out to Matt to further discuss. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton