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Tucson Subaru

Tucson, AZ

4.9
15,380 Reviews
Tucson Subaru is proud to be serving the Tucson community. Our committed sales staff has many years of experience and makes it their top priority to satisfying each individual customer's needs. We have a large inventory of New Subaru Vehicles, including the new Subaru Outback, Forester, Impreza, Legacy, Crosstrek, and BRZ. We also have a great selection of pre-owned car in Tucson from top vehicle manufacturers that are personally selected to ensure great quality. Our Certified Pre-Owned Subaru are warrantied for up to 100,000 miles. Our friendly Sales Staff is happy to discuss all options with you and help you find the Subaru vehicle that is just right for you and your family. We also offer expert and stress-free maintenance and Subaru repair in our Tucson Service Department. Our Service Technicians are friendly and knowledgeable and will be happy to advise you on the best maintenance schedule to keep your Subaru running like-new. We also offer a wide selection of the latest Genuine Subaru Parts in our Tucson Parts Department, and our Parts Specialists will gladly help you find just what you need for your particular Subaru model. If you're looking for a new car loan or Subaru lease in the Marana area, we have an executive credit builder program that can help re-establish our client's credit. At Tucson Subaru, we will offer you a straight forward, simple and efficient car buying experience and are conveniently located near the Oro Valley, Sahuarita, Green Valley, Sierra Vista and Marana, AZ areas. The way it should be! Give us a try and let us show you how simple buying your next car can be; we promise you'll be glad you did! Visit us today at 4901 N Oracle Road, Tucson, AZ 85704.
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4901 N Oracle Rd

Tucson, AZ

85704

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Showing 15,380 reviews

April 30, 2025

I dealt with Debbie she was very nice not pushy I would definitely send business her way More

by paulat64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Nichols
4.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sylvia Kountz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Tucson Subaru responded

We appreciate your visit and your kind feedback! Looking forward to next time.

Apr 30, 2025 -

Tucson Subaru responded

I hope you get the most out of your truck. I will be here too for you. Thanks CJ

April 30, 2025

Estevan Rosas was very helpful. We appreciated his efforts. His personalized video was a nice touch! Traci Roberts in financing was also very helpful and patient! More

by fshrchik
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Traci Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Estevan Rosas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Tucson Subaru responded

Thank you for the review! -Estevan

May 06, 2025 -

Tucson Subaru responded

Thank you for the review!! Traci

April 29, 2025

Mike Henry was very good, he did an excellent job by setting up and showing us how to work the car. Mike was instrumental in making this deal for us. More

by Sharon
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Gribble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Tucson Subaru responded

Thanks! -KG

Apr 30, 2025 -

Tucson Subaru responded

Thank you so much! Mike

April 29, 2025

Easy to work with, very responsive, no pressure and they even have a person that does nothing but help you how to use or set all the features on your car. The sales person gets you sorted but she is to hel More

by edjensen48
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dan Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Gaxiola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Tucson Subaru responded

Thank you for Review!

May 02, 2025 -

Tucson Subaru responded

Thank you for trusting us with your purchase of a your new car. We are all here for you if you need anything at all.- Edgar

April 29, 2025

I visited Subaru because, for the second time, my 2019 Subaru Forester turned off completely while I was driving. Jade, a staff member, mentioned she has seen this issue multiple times when the battery ne More

by Lisett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Gregg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jade Hilliard
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025 -

Tucson Subaru responded

Dear Lisett, Thank you for taking the time to share your feedback. I understand how alarming it must have been to experience your vehicle shutting off while driving, especially with your children in the car. Safety is always our top priority, and I regret that you left feeling unheard. That said, I do want to clarify several points. While our team member may have referenced similar battery-related concerns, complete engine shutdowns while in motion remain extremely rare in our experience. As I explained during your visit, we might encounter a situation like this approximately once per month out of thousands of vehicles serviced—hardly an indication of a widespread defect. To date, Subaru of America has not issued a recall because no consistent or verified root cause has been established. It's also important to correct the suggestion that I asked Subaru of America not to support your case. That is not true. My role is to share accurate service history and documentation when Subaru reviews requests for goodwill support. Ultimately, their decisions are made independently, based on the vehicle's full case history—including any prior assistance, which in your case was extensive. Additionally, I’d like to note that during this time, we provided you with a new Subaru Ascent loan vehicle for 9 days at no charge—a gesture intended to support you while your Forester was being evaluated. While I regret that this experience has impacted your view of Subaru, I stand by the professionalism of our team and our commitment to both safety and customer service. If there’s anything further I can do to assist, I’m available to speak directly. Sincerely, Scott Gregg Fixed Operations Director Tucson Subaru

May 03, 2025 -

Lisett responded

Scott, it is very dismissive to act as if you don’t know why Subaru of America had to help with this 2019 vehicle “extensively”. It is a lemon. This is not the first time this vehicle has stopped while driving with my children in the car. The last time it was towed to you, still in drive mode, completely stuck. Did you care when this was explained to you? No. It’s not your family that is in danger, so, why would you? You may absolutely continue to deny it is a wide spread issue despite the article included in the original post that shows that many people experience this exact issue. You even mentioning the loaner is humorous. You had Jade call me daily to bring back the loaner when you are the one who told me to reach out to Subaru of America knowing that was YOUR job to do. You were well aware I was awaiting call back from them and had Jade harass me daily. They explained to me that you swiftly called them to tell them not to assist as you all have assisted in the past. When I got to speak to them after you hurriedly communicated your stance, I was denied any assistance for this repetitive and unsafe issue. When I finally agreed to pay over $500 to try to make this vehicle work, you all didn’t even have the parts needed to fix it and I had to wait longer with the loaner. Thinking this response is adequate by any means is embarrassing for Subaru. Hopefully, they gain control of their quality as well as their service department.

May 06, 2025 -

Tucson Subaru responded

Lisett, I’m truly sorry to hear of your experience. Please reach out to me directly if you would like to connect and discuss further. I would love the opportunity to assist. I really appreciate your time and feedback. Thank You, John Petersavage General Manager Tucson Subaru 520-721-2400 jpetersavage@tucsonsubaru.com

April 28, 2025

Wonderful service, polite, friendly and efficient. Humbert L. was very helpful. Clean, modern facility. Thank you Tucson Subaru! More

by smcguire
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Humberto Lizarraga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Tucson Subaru responded

Thank you!~Jennifer

April 28, 2025

We had a really great experience! Would certainly recommend to anyone in Tucson. Austin was very nice to work with. More

by dc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Gribble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Klinesteker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Tucson Subaru responded

Thanks! -KG

May 02, 2025 -

Tucson Subaru responded

Thank you for your business- Austin K

April 28, 2025

We have purchased now four cars from Mr. Henry. He is always knowledgeable, courteous to a fault, and very friendly. Tucson Subaru is lucky to have him. More

by schoberfam1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Tucson Subaru responded

I'm so glad our paths crossed again- congratulations on your Subaru! Mike

April 28, 2025

Everything was smooth, and people listened to me well. The experience with Subaru is always good. More

by sayuri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Gribble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Layla Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Tucson Subaru responded

THANKS! -KG

Apr 30, 2025 -

Tucson Subaru responded

Thank you Sayuri! - Layla

April 28, 2025

Everything went smoothly, didn't have to haggle to much. Service was reasonable and the final finance went smoothly. More

by dskelton1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Tucson Subaru responded

Thank you! -Sean

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