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Universal Hyundai

Orlando, FL

4.5
4,254 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,254 reviews

December 10, 2018

Terrible Experience What a miserable experience! The salesman was clueless as to what offers were currently available, was extremely unprofessional and had an overall lac More

by cc1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob Mckinney
Dec 10, 2018 -

Universal Hyundai responded

Thank you for bringing this to our attention and we do apologize for any inconvenience that you may have experience with us. The behavior you describe are not characteristics of level of service our colleagues strive to provide of our team. I’m terribly sorry this occurred and I apologize for the inconvenience. Given the opportunity we would like to speak with you in regards to your vsist at your earliest convenience. My contact is lbautista@universalnissan.com thank you, Lori

December 04, 2018

Fabio Was Excellent Favio me trato muy bien bine por un cambio de aceite y me ayudo a un 100% para poder cambiar mi carro por un sonata 2019 lo cual esta muy bueno More

by Jesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Faria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Matos, Fabio Thiers
Dec 06, 2018 -

Universal Hyundai responded

Thank you for this awesome review!

November 24, 2018

Fabio was Fabulous Fabio approached me when I brought my car in for repairs. Lucky for me, because he was wonderful and helped me upgrade to a vehicle that I deserve and More

by Rebecca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos, Gilbert Gregory, Ruben Matos, Fabio Thiers
Nov 24, 2018 -

Universal Hyundai responded

Rebecca, We are happy to hear that your visit experience with Fabio went great and that he was very helpful through out your car buying process. We welcome you to Universal Hyundai family and thank you for the recommendation!

November 24, 2018

FABIO ES PERFECTO Fabio muy buena experiencia rapidez y carisma hablamos de la experiencia del trabajo mucha amivilidad me dio ofertas del carro más opciones para llev More

by Lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Matos, Fabio Thiers
Nov 24, 2018 -

Universal Hyundai responded

Thank you lady for this kind review!

November 10, 2018

Fabio is the best salesperson Fabio foi perfeito! Ele nos atendeu com a maior atenção, super experiente e entendeu perfeitamente o que nós precisávamos. Compramos um carro que jama More

by Fabiola e Esuardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos, Ruben Matos, Fabio Thiers
Nov 12, 2018 -

Universal Hyundai responded

Thank you for sharing this awesome review, congrats!

November 08, 2018

Customer's service Mr Miguel Resto stayed for us until almost 11pm and later Mr Jonathan was so nice too..both were excellent staff and the financial director was goid t More

by Velma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Resto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Financial director working last 10-31-18
Nov 08, 2018 -

Universal Hyundai responded

Velma, Thank you for sharing this great feedback and we are happy to hear that Miguel was of great assistance through out your car buying process and we wish you happy journeys and Welcome to the Nissan Family!!

November 01, 2018

Fabio is AWESOME! Fabio is an excellent sales manager and also a great person. He was able to get the a car I always wanted for a great price. I couldn't be happier. Th More

by Diego
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Faria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Redford
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Matos, Fabio Thiers
Nov 01, 2018 -

Universal Hyundai responded

Thank you for the great review! Don't hesitate to call us if you need anything!

November 01, 2018

Best Service at a dealership I ever experienced. This was the best customer service I have ever experienced. The most helpful and genuine salesman I have ever met. Thanks for the help! Much appreciat More

by Iamme55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2018 -

Universal Hyundai responded

Thank you for sharing this kind review!

October 30, 2018

Fabio is The greatest Fabio is a excelent salesman! Fabio had a lot of patience and was really helpul and im really happy with ny new car Thank you More

by Sebastian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kristan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Redford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos, Ruben Matos, Fabio Thiers
Nov 01, 2018 -

Universal Hyundai responded

Thank you for the great review! Don't hesitate to call us if you need anything!

October 29, 2018

Fabio was excwllent Fabio was excellent. Great customer service and knowledge of car. Got us a great deal would recommend 100%! Has much information about vehicle and how More

by Maeling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kristan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos, Ruben Matos, Fabio Thiers
Nov 01, 2018 -

Universal Hyundai responded

Thank you for the great review! Don't hesitate to call us if you need anything!

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