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Universal Mitsubishi
Sherman Oaks, CA
1,851 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,851 reviews
April 26, 2020
They have the best customer service and lowest prices in town, Sales department was awesome, They will hard to make sure that you buy what you want not what they have. I highly recommend this dealer. town, Sales department was awesome, They will hard to make sure that you buy what you want not what they have. I highly recommend this dealer. More
by Jluis1jr
Verified CustomerEmployees Worked With
Stephanie Viteri
Helpful April 26, 2020
Applied online and confirmed with sales rep it would not take more than 30 minutes. Rep had us wait while he got his lunch. Overall time spent was 1 1/2 hours. I saw rep walk in with his lunch and go to b take more than 30 minutes. Rep had us wait while he got his lunch. Overall time spent was 1 1/2 hours. I saw rep walk in with his lunch and go to break room. I had called to let him know I was on my way. We purchased our car due to great deal offered online but would not recommend or return due to service. More
by IVETTE_P_SANCHEZ
April 25, 2020
Great service car was ready when promised, people are the best to help you when you are in trouble with your car. Thank you all . best to help you when you are in trouble with your car. Thank you all . More
by RICHHARO
April 24, 2020
My 2000 eclipse needed to have its emu replaced. I purchased one (and its paired immobilizer) but did not have the means to replace and reprogram. I called Universal Mitsubishi and spoke with Armen. H purchased one (and its paired immobilizer) but did not have the means to replace and reprogram. I called Universal Mitsubishi and spoke with Armen. He told me they could complete the job in a couple of hours. Within a few hours my eclipse had a new brain I was back home. Once again, all was right with the world. Well, except for that Covid-19 thing. More
by MORRISJ2
Employees Worked With
April 24, 2020
Service was very quick and armen was so helpful he explained to us what services they did to our car. And what needs to be done. explained to us what services they did to our car. And what needs to be done. More
by MILJIMVENTURES79
Employees Worked With
April 23, 2020
Paul in the service department assisted me with some recalls and made it quick and easy to take care of. Thank you Paul for your help. recalls and made it quick and easy to take care of. Thank you Paul for your help. More
by BRAYALA89
Employees Worked With
April 22, 2020
Love getting my vehicle service here staff are friendly and always communicating every step of the way always get my questions answered I live in downtown LA and drive all the way here to get my service do and always communicating every step of the way always get my questions answered I live in downtown LA and drive all the way here to get my service done. More
by Jsalcedo43
Employees Worked With
April 22, 2020
Excellent customer service staff is always engaging and friendly. Service and sales are amazing. Service always gets me in and out in a timely manner friendly. Service and sales are amazing. Service always gets me in and out in a timely manner More
by LUISBALFREA
Employees Worked With
Other Employees :
Patrick Carroll
April 21, 2020
The service manager was amazing. He was polite, attending, and professional. And the site was very clean with very good free coffee. Highly recommended place. attending, and professional. And the site was very clean with very good free coffee. Highly recommended place. More
by MIKEAJMO
Employees Worked With
