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Universal Mitsubishi
Sherman Oaks, CA
2,088 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,088 reviews
November 20, 2020
Excellent customer service. Paul was very helpful. Had my 2003 lancer oz front control arm assembly recall inspected and found no major corrosion and applied a preventive anti corrosion agent. 2003 lancer oz front control arm assembly recall inspected and found no major corrosion and applied a preventive anti corrosion agent. More
by NREED2
Verified CustomerEmployees Worked With
November 18, 2020
The service was excellent. Friendly and efficient personal who smoothed out the process. A personal kudos to Paul Tokatlyan. He offered help and solutions before being ask. personal who smoothed out the process. A personal kudos to Paul Tokatlyan. He offered help and solutions before being ask. More
by Wmbosworth
Employees Worked With
November 18, 2020
Paul provides the best service, he is professional, and very thorough. He makes sure to explain everything. Every time I come in for service, I leave 100% satisfied very thorough. He makes sure to explain everything. Every time I come in for service, I leave 100% satisfied More
by Maria
November 17, 2020
There were very helpful and nice I liked that it was very fast Usually sit in there for hours signing papers not this timeStood there about a hour in total took the truck for a ride came back sign papers and fast Usually sit in there for hours signing papers not this timeStood there about a hour in total took the truck for a ride came back sign papers and we were out More
by Phyllis.espinoza11
Employees Worked With
Other Employees :
Nick Zohrabi, Stephanie Viteri, Patrick Carroll
November 15, 2020
Paul and Armen are all about customer Service! Would definitely have my vehicles serviced at Duarte Mitsubishi again.. Thanks for taking care of my issues! definitely have my vehicles serviced at Duarte Mitsubishi again.. Thanks for taking care of my issues! More
by NINETY3NOTCH
November 14, 2020
This has been my go to place for auto service since they moved from Glendale. …though I still wish that they were still in Glendale which was just a skip & a hop from my home. Mitsubishi always has the best moved from Glendale. …though I still wish that they were still in Glendale which was just a skip & a hop from my home. Mitsubishi always has the best service, mainly because of Paul Tokatlyan. More
by AKSQUEST
Employees Worked With
November 14, 2020
Dealership personnel are professional. They agreed to the terms discussed on the telephone and did not try to change it. Lobby and reception areas were clean and had comfortable seating areas. Overall it was terms discussed on the telephone and did not try to change it. Lobby and reception areas were clean and had comfortable seating areas. Overall it was a good experience. More
by DKSARKAR
November 09, 2020
Paul was great! He described everything very well and handled everything with a proper manner. I am so grateful for Paul. Thank you for everything! handled everything with a proper manner. I am so grateful for Paul. Thank you for everything! More
by Karen
Employees Worked With
November 09, 2020
The best costumer service by far thanks!Everyone was The best costumer service by far thanks! Everyone was very friendly my service was done on time I was very happy for the work they did. The best costumer service by far thanks! Everyone was very friendly my service was done on time I was very happy for the work they did. More
by Carinalopez13!
November 08, 2020
I was granted the appointment time I requested and service was done in a timely manner. The employees are friendly and courteous. Thank you much. service was done in a timely manner. The employees are friendly and courteous. Thank you much. More
by adlacson2006
Employees Worked With
