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Vera Cadillac
Pembroke Pines, FL
3,654 Reviews
Welcome to VERA Cadillac Buick GMC. At VERA, we are different from the typical car dealership. It all starts with our VERA Philosophy, “To treat every single customer as you would want to be treated, and provide an unforgettable luxury experience, regardless of purchase.” We train our staff to treat every VERA customer as they would family members, friends and neighbors. It is our promise to you, and part of the VERA Difference. The decision to buy or lease a vehicle is one of the biggest financial decisions people make, and we strive to help you make the best possible decisions in a relaxed, friendly, no-pressure environment. We also offer a full line of services, from maintenance to collision repair and everything in between.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 PM - 9:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday 11:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 PM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday 7:30 PM - 6:00 PM
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Showing 3,654 reviews
July 30, 2021
Mikell provide it good service and even wash my suv since no one was available to do it. Mr. Leo Pena the service manager addressed in a very professional way step by step few issues I had in my last Servic no one was available to do it. Mr. Leo Pena the service manager addressed in a very professional way step by step few issues I had in my last Service. Having the key person with the right knowledge at the top of the department makes and will make a huge difference how this service is provided. Also road side Assistence guy was very on point changing my battery at my residence his service was professional and well delivered . I’m satisfied and will recommend!!! More
by DJMAC975
Verified Customer
July 30, 2021
My service experience as always was great! Excellent service with skilled professional Service Representatives. Keep up the good work! Giovanni truly cares about his customers service with skilled professional Service Representatives. Keep up the good work! Giovanni truly cares about his customers More
by dt325
Employees Worked With
July 30, 2021
Best service ever! Fast respond, friendly, caring, knowledgeable and helpful. Eric tellechea really is the best. In the end of all my service my car is always clean. Would recommend Eric to everyone knowledgeable and helpful. Eric tellechea really is the best. In the end of all my service my car is always clean. Would recommend Eric to everyone More
by yasmin2109
Employees Worked With
Other Employees :
Eric tellechea, Andy Russell
July 29, 2021
The complete process from picking up my car to returning it went very smooth. Gio kept me informed all along. The repair was as expected. it went very smooth. Gio kept me informed all along. The repair was as expected. More
by Barb0701
July 29, 2021
good customer service 👍. The service employees are very knowledgeable and friendly. We always use Vera even though we have dealership closer. We always ask for Giovanni in the service area. knowledgeable and friendly. We always use Vera even though we have dealership closer. We always ask for Giovanni in the service area. More
by tianad1
July 29, 2021
My service rep Giovanni has always treated us with great customer service.He is always courteous and shows interest with our concerns. Thank You Giovanni customer service.He is always courteous and shows interest with our concerns. Thank You Giovanni More
by TOMETUNES52
Employees Worked With
Giovanni Rubio
July 28, 2021
Attend my needs, diagnosed the problem part is missing therefore delay in repairing the problem. Still two weeks from the time of service and problem not fixed yet - missing part therefore delay in repairing the problem. Still two weeks from the time of service and problem not fixed yet - missing part More
by OBZVI
Employees Worked With
Michael
July 28, 2021
Great customer service. Very accommodating. I had a number of challenges resulting from scheduling service using the Cadillac application however Mikell was very patient, understandings did professiona number of challenges resulting from scheduling service using the Cadillac application however Mikell was very patient, understandings did professional while assisting me with sorting through the issues. Great job. More
by Djjr305@gmail.com
Employees Worked With
Mikell Hernandez
July 28, 2021
My call was answered in a timely manner. I was given the information that I needed to solve my problem. The time it was going to take to fix and the cost as well as a call when to come pick up my car . information that I needed to solve my problem. The time it was going to take to fix and the cost as well as a call when to come pick up my car . More
by jsutton3
Employees Worked With
MS Karen
July 27, 2021
Even though I didn't want to buy tires yet . You wouldn't rotate them for me. I got them rotated today, costing me more money rotate them for me. I got them rotated today, costing me more money More
by dremon
Employees Worked With
