W&L Subaru

Decent experience but not exceptional Overall it was a good experience. I specifically asked before i signed if vehicle it gas tank would be full. I was assured it would be but when we got Overall it was a good experience. I specifically asked before i signed if vehicle it gas tank would be full. I was assured it would be but when we got in vehicle to leave it was only 3/4 full. Also being a mechanic i noticed the coolant reservoir was not full. The dealership did not have the correct coolant available to fill. These issues only cost $30.00 so i didn't make a huge deal out of it, but will take into consideration for next vehicle purchase. I will say Kyle "seemed" to be willing to take care these issues out of his own pocket, but was more than reluctant that I declined as i felt it was the dealerships job to take care of these problems. Lastly I hope management actually reads these comments and aren't just looking for a five star rating. More

repair dent on 2017 legacy the personnel at the collision center were professional from the very beginning. Prompt and to the point; explained things in a way that even I could the personnel at the collision center were professional from the very beginning. Prompt and to the point; explained things in a way that even I could understand; Provided me with time frames on when things would happen what to do when dealing with my insurance company. Work was done in a way that it is not noticed at all. Smooth dealing with insurance company thru W&L. Very satisfied with the work done at W&L Subaru Collision Center. Thanks to everyone. More

Subaru Crossteck Disappointed did not get a followup call after I bought my car and also that I was not offered the opportunity to return and go over the operation of Disappointed did not get a followup call after I bought my car and also that I was not offered the opportunity to return and go over the operation of the car. More

IT'S EXCELLENT Everybody had a great positive attitude about their work, their service to me (not always an easy thing to do) , and finishing within a very reasonabl Everybody had a great positive attitude about their work, their service to me (not always an easy thing to do) , and finishing within a very reasonable time. GREAT FUNCTION Your new dealership is impressive to me and I hope management makes the effort to impress every employee that they will be most powerful in customer appreciation and satisfaction, the road to long term success for everyone. thank you .. More

Customer service. Great to deal with. Awesome customer service in every department, whether you are there for service or to buy a new vehicle. Always friendly and court Great to deal with. Awesome customer service in every department, whether you are there for service or to buy a new vehicle. Always friendly and courteous. Never a long wait for service. More

One of the least stressful experiences I’ve had From the moment I contacted w&l Subaru everything went smoothly I took my outback over to their collision center they looked over the damage took some From the moment I contacted w&l Subaru everything went smoothly I took my outback over to their collision center they looked over the damage took some pictures and got my insurance information less than two days later I had my appointment and loaner vehicle. I had expected a week two days later they were finished when I went to pick it up there were no in forseen costs and when I got into the vehicle it looked like it just came off the showroom floor it was immaculate they had even cleaned the inside I will definitely go back to w&l when I need other repairs done More

Amazing team at WandL! Having done some online research, I went to look at the Forresters and Kyle was great! He was helpful and not pushy, answered all my questions and I e Having done some online research, I went to look at the Forresters and Kyle was great! He was helpful and not pushy, answered all my questions and I ended up buying one that day! I would definitely recommend this dealership to friends and family! More

Fantastic customer service and vehicle service If you want both customer service and vehicle service W&L is the place to go. Whether on the phone or in person, each staff member has a smile in thei If you want both customer service and vehicle service W&L is the place to go. Whether on the phone or in person, each staff member has a smile in their voice and gives their best More

College daughter One of our daughters totaled her car( which was a 2009 Subaru Impreza) She was ok. We needed to replace her car and she still wanted to get another S One of our daughters totaled her car( which was a 2009 Subaru Impreza) She was ok. We needed to replace her car and she still wanted to get another Subaru. I’ve been told by my niece Ashley Ruiz and friend Brittany Pierce to check out W and L because they both got Subaru’s there. So I did and emailed and messaged Donna quite few times back and forth I originally had one picked out but the day I set up to go look at it it was sold. So I messaged Sonna and said we wouldn’t be coming out for now. It’s about an hour away from where we live. But my daughter found one she was interested in so although working 12 hours that day and yet to get any sleep, we drove out to W and L never having been there before but Donna set me up with Scott Mertz and he was waiting for us when we arrived. We checked out another Impreza and I’d say within an hour we were ready to do some paperwork. We own an Outback, Forester and now another Impreza. I. The future I’m looking forward to buying another Forester for myself and my wife is also thinking on buying another Forester as well. More

AWESOME ALL AROUND!!! My husband and I had an excellent all-around experience with W&L Subaru! We were totally satisfied from the start to finish, and would definitely reco My husband and I had an excellent all-around experience with W&L Subaru! We were totally satisfied from the start to finish, and would definitely recommend this dealership!! More