Back

W&L Subaru - Service Center

Northumberland, PA

4.8
1,839 Reviews

1,839 Reviews of W&L Subaru - Service Center

Sort by
April 10, 2024

Best place to buy a vehicle. To notch service all around, and every time. Love W&L Subaru. More

by teeksmarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Mertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dutch (aka Andy) Gonsar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Heltzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

W&L Subaru responded

Thank you so much for your feedback!

April 10, 2024

W&L Subaru would not honor a manufacturer safety recall required by federal law. The service manager did not understand the legal differences between warranty and recall work. He made false claims about th More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cliff Clymer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

W&L Subaru responded

Thank you for the feedback Jon. Based on your descriptions here it sounds like we may have some sort of miscommunication or some other type of misunderstanding. We are very sorry if that is the case. To be clear, we love to do recall work, for 3 reasons: (1) it keeps our customers safe, (2) it keeps our customer's cars safe, and (3) we make money when we do them because the manufacturer pays us to do them. In other words, recall work is a win-win for both the customer and the dealership. Without your VIN I am not able to look up the specific details of your case, so if you need any further details about the reasons that we were unable to perform your work, feel free to reach out to us at 570.473.3432. Thanks again, and have a great day. [Please note: service does not see replies here on Dealerrater]

April 10, 2024

It is a good dealership. Great selection of cars. Great delivery specialists. I'll be back. More

by deborah_klinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Christine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Heltzinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

W&L Subaru responded

Thanks, and have a great day!

April 03, 2024

I take my car in for ongoing issue and still not fixed, he didn’t even look under hood of car where the noise is coming from so now I have to take my car back. More

by knchaundy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

W&L Subaru responded

Thank you for the feedback. We are very sorry for your experience in service and for the need for a return visit. According to the service record, we did a road test but were unfortunately unable to duplicate the noise you are experiencing. Please let your service advisor know of any specific conditions or things to try during the road test that may help the technician reproduce the issue. Thanks again and have a great day. [ please note that the service department can not see replies you make here on dealerrater. ]

April 02, 2024

Everyone was very helpful, got my car in and out in timely fashion. I am appreciative for their help. More

by c_wintersteen
Recommend Dealer
Yes
Employees Worked With
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Faust
Apr 03, 2024 -

W&L Subaru responded

Thank you!

March 31, 2024

Fast friendly & professional service. Fast friendly & professional service. Great communication & an amazing facility. More

by BK Autoworks
Recommend Dealer
Yes
Employees Worked With
Gavin
Apr 01, 2024 -

W&L Subaru responded

Thank you so much!

March 29, 2024

Nice dealership. Friendly staff. Very nice dealership. Staff is very friendly. Worth the drive for sales or service. More

by perfectpc33
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owen Long
Mar 29, 2024 -

W&L Subaru responded

Thank you so much!

March 23, 2024

Great dealership! I and my car are always treated very well when I come in for service. More

by bpabst007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heltzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

W&L Subaru responded

Thanks for the 5-star ratings!

March 22, 2024

Great service, friendly staff. Owen was very professional. Great overall experience. Everything I wanted done was completed. More

by raupy11
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owen Long
Mar 25, 2024 -

W&L Subaru responded

Thanks for the review!

March 22, 2024

The service was excellent. The employees were friendly and professional. They arranged for a rental car while my car was being repaired. My car looks great. Job well done More

by mary145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Regan
Mar 25, 2024 -

W&L Subaru responded

Thank you so much!