Walter's Mercedes-Benz of Riverside

It was such a pleasure working with Joseph my advisor. Thank you for all of your help and kindness. He made my experience here at Walters the best it could be! Thank you for all of your help and kindness. He made my experience here at Walters the best it could be! More

Took my car in for a leak. Part has to come in from Germany therefore I got a loaner car on Wednesday. That night I noticed that there was a low air in tire. Put air in it. 2 days later, again low Germany therefore I got a loaner car on Wednesday. That night I noticed that there was a low air in tire. Put air in it. 2 days later, again low tire air. Called dealership on Saturday morning to let them know that there was possibly a tire leak. They told me to wait until Monday with a flat tire until my service rep was there. They clearly stated that there was nothing they can do. First thing Monday morning I go to dealership since my service rep was not responding to texts. Dealership made me pay almost $400 for tire repair. They refused to let me take car to a different place to get tire replaced where it was cheaper. If I didn't pay the money, they clearly stated that they would not give me another loaner car nor would they give me my car. Extremely poor customer service!!!! First they make me keep the car for the weekend with a low tire, unable to drive it since I had to wait until Monday and then they have me pay this ridiculous amount of money to fix a tire with the threat of not giving me my car back. I have been their customer for many years, now will never get another car from them. There service is totally ridiculous!!!! More

Icekk Ortiz acted professional at all times, Initiated conversation on many subjects to pass time as we waited for processes to be completed. Was eager to explain all technology in the vehicle and wo conversation on many subjects to pass time as we waited for processes to be completed. Was eager to explain all technology in the vehicle and would not leave until he was certain I was comfortable and understood. Thank you Great experience More

I leased two cars from this Walter's Mercedes dealer. My experience with them has been always good and professional. experience with them has been always good and professional. More

Excellence are there top priority. Customer satisfaction guaranteed. They deliver great service to their unique clientele needs. guaranteed. They deliver great service to their unique clientele needs. More

Joe Obrien, was absolutely amazing to do business with! Typically shopping for a vehicle can be stressful however Joe put us at ease. He took the time to understand our individual needs and made us feel co Typically shopping for a vehicle can be stressful however Joe put us at ease. He took the time to understand our individual needs and made us feel comfortable. He was extremely knowledgeable and transparent throughout the entire process! More

Brandi was a pleasure to work with in the search on my dream car. The hassle-free experience was appreciated and will make purchasing another Walter's Mercedes Benz an easy choice for me. Brandi was ver dream car. The hassle-free experience was appreciated and will make purchasing another Walter's Mercedes Benz an easy choice for me. Brandi was very knowledgeable about the sales process, getting me behind the wheel in record time, as compared to other car brands that I have purchased in the past. It shows that she loves her job! More

Very glad to get my new Mercedes GLE from walters. Mr Very glad to get my new Mercedes GLE from walters. Mr Gustavo gave us excellent service, was very patient and willing to answer every question. Also Very glad to get my new Mercedes GLE from walters. Mr Gustavo gave us excellent service, was very patient and willing to answer every question. Also helped us get a good price on the car. Do visit him if you want a new car. You won’t be disappointed! More

Raul was very professional and not at all pushy. He told me what he could do without pressure. After days of going back and forth and follow up, he was able to make the sell and I walked away with my dream me what he could do without pressure. After days of going back and forth and follow up, he was able to make the sell and I walked away with my dream car. More

Alfonso Hernández is the best sales consultant we’ve met in recent years. He is easy going, helpful, patient, and friendly. He helped us get a good price, cleaned the car, put on the plate, and showed us th in recent years. He is easy going, helpful, patient, and friendly. He helped us get a good price, cleaned the car, put on the plate, and showed us the features inside the car. It was 11 pm when we are done, he even spent 1 hour to drive to our house to get the check from us at midnight. We are sorry for wasting his time. We completed the purchase in 4 hours, faster than we expected. More