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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,439 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,439 reviews

August 31, 2021

Thankful for this amazing service team at Walters. I was treated so well here, my service advisor was great and definitely helped me and my family. More

by Gabbygabbz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Walter's Mercedes-Benz of Riverside responded

Gabby, We greatly appreciate your positive review! We are so glad that our team could provide you and your vehicle with great care throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

August 31, 2021

I highly recommend doing business with, Alex. Amazing customer service, and work. My car was due for service and I did not have an appointment. He went ahead and helped me out and got me out of the shop More

by Samlorenzo519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Walter's Mercedes-Benz of Riverside responded

Sam, Thank you for taking the time to leave Alex this wonderful review and recommendation! We are so glad that he provided you with 5-star service and got your automotive needs efficiently taken care of. Your safety and satisfaction are of the utmost importance to us. We hope to see you again the next time you are in need of automotive service. Safe travels! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

August 30, 2021

Cody Burt provided excellent service at Walter's Mercedes-Benz. He was respectful and knowledgeable. I experienced the best customer service and I very much appreciate him. I will definitely be back More

by Roksana
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Aug 31, 2021 -

Walter's Mercedes-Benz of Riverside responded

Roksana, Thank you for taking the time to leave us this wonderful review! Providing top-notch service is so important to us, and we are so glad that Cody's efforts met your satisfaction. He will be honored to know that you deeply valued his service. We look forward to providing you and your vehicle with our best care in the years to come. Safe travels! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

August 30, 2021

My salesman was Eddy Elsayed and Ian West I can't say enough great things about them. Ian was patient, diligent, and didn't try to force me outside of my comfort zone in price but instead helped me get t More

by Jay Rhodes-Barnhardt
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Fitzpatrick, Michael Georgie, Ian West
Aug 31, 2021 -

Walter's Mercedes-Benz of Riverside responded

We greatly appreciate you taking the time to leave us this excellent review! We are so glad that Eddy and Ian provided you with top-notch service and made your experience with us an all-around success. It is our pleasure to assist you in any way possible. We wish you the warmest congratulations on your new vehicle- on behalf of the entire team! We look forward to an opportunity to work with you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

August 30, 2021

John Shelley was an amazing salesman and got me a beautiful GLA model, my first ever Mercedes Benz , at the age of 76. I have been driving 60 years and always dreaming of a nice Merc....... Tha More

by Diana alzirapatel83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Towns, John Shelley
Aug 30, 2021 -

Walter's Mercedes-Benz of Riverside responded

Diana, We greatly appreciate you taking the time to leave us this excellent review! We are honored to have been of assistance to you and your husband with this special purchase, and we are so glad that John provided you with the 5-star service that you so much deserve! We wish you the warmest congratulations on your new Mercedes-Benz GLA- on behalf of John and the entire team! Safe travels! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

August 30, 2021

Eddy Elsayed Our salesman at Walter’s Mercedes-Benz is a very respectful, knowledgeable, and courteous gentleman. Our purchase experience could not be better. We will purchase from Walter’s again. More

by Hazellbob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian West
Aug 31, 2021 -

Walter's Mercedes-Benz of Riverside responded

Hazell, Congratulations on your new vehicle! We are so glad that Eddy took great care of you throughout your visit. He will be honored to know of your very kind words. We thank you for your wonderful review, and we wish you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

August 28, 2021

The previously owned department is horrible. I bought a new Mercedes at Walters years ago and the car purchase experience was good. However my experience with my recent cash purchase was horrendous. I’ve l More

by BMW
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Morris Gaines
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gustavo Acosta
Sep 01, 2021 -

Walter's Mercedes-Benz of Riverside responded

I’m really sorry this was your experience here. I’d love the opportunity to speak with you about it. Could you please give me a call at the number below? Sean Davisson General Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182

August 28, 2021

JR Rodriguez, provided excellent service. I will be taking my vehicle to that dealership for service 💯. More

by Elizaguilera
Customer Service
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Walter's Mercedes-Benz of Riverside responded

Eliza, Providing top-notch service is so important to us, and we are so glad that JR's efforts met your satisfaction. We are honored to have earned your confidence and loyalty. Thank you so much for your 5-star review! We look forward to providing you and your vehicle with our best care in the years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

August 28, 2021

great service and customer assistance. David Green very prompt in answering questions regarding service maintenance. Eddy Elsayed customer oriented sales specialist without jeopardizing companies standa More

by LLUC71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Greene, Andy Towns
Aug 30, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent review! We are so glad that David, Eddy, Andy, and Ian provided you with the 5-star service that you so much deserve. We are honored to have had the opportunity to work with you. We wish you the warmest congratulations on your new vehicle- on behalf of the entire team! Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

August 27, 2021

Horrible service, took my car in for service and they had me do other things it needed which I understand. But they never fixed the problem I originally took it in for. After having my car close to 30 days w More

by Cesar RAMOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Interlicchia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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