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Walter's Mercedes-Benz of Riverside

Riverside, CA

Overview
Employees
Reviews
Vehicles
4.9
6,474 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,474 reviews

July 28, 2025

They have a great selection of different as and svs. Their customers service has a one of the best I’ve ever experienced! Edwin was very knowledgeable and on point! More

by Mario
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toni Hajj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erwin Artacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Azhanty Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Walter's Mercedes-Benz of Riverside responded

Mario, Thank you for your excellent review! We are delighted that Edwin took great care of you and ensured your experience with us was top-notch. It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 28, 2025

Best dealership in Riverside. Highly motivated to handle clients needs. Mr. Alex Ramirez always goes above and beyond to ensure complete satisfaction. He is highly professional More

by Arun Gupta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Walter's Mercedes-Benz of Riverside responded

Arun, Thank you for taking the time to leave us this positive review! Alex will be honored to hear of your very kind words and to know that you deeply valued his assistance. We hope that you continue to choose us for all of your future automotive needs! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 26, 2025

Nolan Hays, sales manager Hae, Finance manger Luis all did a great job. We bought an AMG model from this dealership and were happy with the service and flexibility the team provided us. Also the store tea More

by rogerva
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis De La Torre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nolan Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you four your 5-star rating! We are honored to have had the opportunity to work with you, and we are glad that Nolan, Hae, Luis, and the team provided you with 5-star service. Your satisfaction means so much to us. Congratulations on your new AMG! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 26, 2025

Alex Ramirez is an excellent service advisor and is always ready to explain and offer solutions for your vehicle. Alex listens attentively, making the process seamless. Alex is the best one out there, More

by igbinosadeborah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your wonderful review! Offering thorough and efficient service is so important to us, and we are glad that Alex consistently provides you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 25, 2025

Walter"s Have A Very Good Service Dept. And It Always Help Having Good Service Advisors Like Joseph Loera And A Manager Like Mark Interlicchia More

by marcdezo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive review! Providing top-notch service is so important to us, and we are glad that Joseph's, Mark's, and the team's efforts consistently meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 23, 2025

I recently visited Walter’s Mercedes Benz Riverside to trade in my lease and upgrade to a new vehicle; I worked with VIP Loyalty Manager, Stephen Garlatta and was able to close out a deal swiftly. More

by Alreyes8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Garlatta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share your experience with us and I’m glad we were able to get this resolved to your satisfaction. The discrepancy between what was communicated to you during your visit and the subsequent letter you received is completely unacceptable. As General Manager, I take full responsibility for ensuring our customers receive transparent, honest service - especially our loyal customers who have trusted us with multiple vehicle purchases since 2018. I appreciate that you gave us the opportunity to make this right and we look forward to serving you again in the future. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

July 22, 2025

Ash Botello of Mercedes-Benz of Riverside was awesome! She went above and beyond to secure vehicle for us. She was transparent on every step and we would love to do business again with Ash and this dealer More

by JZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your 5-star rating! Providing top-notch service is so important to us, and we are glad that Ashley's efforts met your satisfaction. Congratulations on your new vehicle! If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 21, 2025

Raymundo Lopez came highly recommended. He extremely helpful and made the process as painless as possible. More

by TP33
Recommend Dealer
Yes
Employees Worked With
Raymundo Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Raymundo this positive review and recommendation! We are so glad that he provided you with a smooth and efficient experience. We hope for an opportunity to work with you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 18, 2025

As usual I was very plesed with the attention I received from my service advisor Oscar Medina. Every time I need to bring my GLK350 or CLA 250 I will definitely request him as my service advisor. He take More

by tlrogers25590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive review! We are so glad that Oscar consistently provides you with a 5-star experience and he will be honored to have earned your kind recommendation. It is our pleasure to serve you and your Mercedes needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 17, 2025

Ross Geiger was exceptionally kind, patient, and professional. I had a great experience and would gladly recommend him to friends and family. More

by jedilord12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Ross this positive review and recommendation! We are so glad that Ross was both kind and helpful during your recent visit. We hope to see you again the next time your vehicle is ready for service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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