Walter's Mercedes-Benz of Riverside

Amazing customer service time and time again. Ray Burke and his team, especially Dina and Filomena, gave a complete 5star service during my recent new lease experience... from sending bespoke pers Ray Burke and his team, especially Dina and Filomena, gave a complete 5star service during my recent new lease experience... from sending bespoke personal video clips of new cars coming into the dealership to personally dropping off my new GLE 450 2020 SUV to my home address... Amazing service Ray.. i'm not going anywhere else for my future vehicles. Thank you More

Alene sales man Alene was professional in every way. I had a lower offer and he advised me about important things to watch for.sure enough what he had told me to watc Alene was professional in every way. I had a lower offer and he advised me about important things to watch for.sure enough what he had told me to watch for happened so I came back to Walters to purchase my car. He found a really smart deal for me. Basicly I bought the car at Walters because I wanted to buy my car from him, a person I felt comfortable with. You are fortunate to have him working for you. I would treat him as a valued asset. Nothing happens until someone sells something. Your sales staff are the most important employees. It’s not sales managers who keep the doors open it’s the salesmen who keep the lights on. Can you tell I have spent time in sales? I have and I’ve taught sales technique. The first manager I met I must say was very personable. Don’t remember his name but he made me feel I could return if my other deal did not work out.not the last car I will buy from you More

J.r. Rodriguez was very helpful and polite. It's probably one of the best customer service I've ever received, J.r. Rodriguez is very professional and very helpful, he's very knowledgeable about It's probably one of the best customer service I've ever received, J.r. Rodriguez is very professional and very helpful, he's very knowledgeable about the cars and the process of the service department. More

Wife’s E350 brake service I had another fine service experience at Walter’s Mercedes Benz of Riverside. David Greene and Cody Burt provided excellent service support of my wife I had another fine service experience at Walter’s Mercedes Benz of Riverside. David Greene and Cody Burt provided excellent service support of my wife’s E350. I was provided a quick check in, advised on time for brake service and cost, and provided a loyalty vehicle. Vehicle was completed earlier than estimate, and checkout was a breeze. More

Amazing Rick Akigbe is honestly one of the best people I have worked with. He is the epitome of a professional, I am glad to have him as my representative. Rick Akigbe is honestly one of the best people I have worked with. He is the epitome of a professional, I am glad to have him as my representative. More

Great service Alex Ramirez did a great job. Looking forward to my next service appointment. Again great job Alex. Great service-great service-great service-great s Alex Ramirez did a great job. Looking forward to my next service appointment. Again great job Alex. Great service-great service-great service-great service. More

Motor Replaced Rod blew through side of motor. Had to have entire engine replaced. Gave me a top notch courtesy vehicle. Kept me updated. Let me see my car in the me Rod blew through side of motor. Had to have entire engine replaced. Gave me a top notch courtesy vehicle. Kept me updated. Let me see my car in the mechanic shop. Drives good as new. More

Great Experience! We found Andrew Wagner to be extremely knowledgeable, highly professional and one heck of a nice guy. He and Raul Ayala were a dynamic duo when it cam We found Andrew Wagner to be extremely knowledgeable, highly professional and one heck of a nice guy. He and Raul Ayala were a dynamic duo when it came to answering all my questions about our new Mercedes. Overall great experience! More

Service visit Brandon did a great job, met and exceeded my expectations. Will be sure to return back to Walters Mercedes when my next service is due. Brandon did a great job, met and exceeded my expectations. Will be sure to return back to Walters Mercedes when my next service is due. More

Great experience They help you with anything you need. They will answer every question you might have. Amazing experience and great service during the time that I had They help you with anything you need. They will answer every question you might have. Amazing experience and great service during the time that I had visited the dealership. More