Walter's Mercedes-Benz of Riverside

Great Service Advisor Brandon went above and beyond to make sure we understood the details of our service. Additionally, he followed through with providing us information a Brandon went above and beyond to make sure we understood the details of our service. Additionally, he followed through with providing us information about an extended warranty package for our vehicle. Brandon should be recognized for his exceptional customer service as he is a valuable asset Walter’s Mercedes is lucky to have. More

The perfect deal. We went to Walter's Mercedes-Benz in Riverside to look at 2019 SUV's. The first person to greet us was Jacqueline Nasser. She was friendly, professi We went to Walter's Mercedes-Benz in Riverside to look at 2019 SUV's. The first person to greet us was Jacqueline Nasser. She was friendly, professional, informative and personable. We explained to her what we were interested in. She showed us a 2019 GLC 300. It was perfect. It had every thing we wanted, even the color was amazing. She knew what we wanted and needed. It's like she has a sixth sense. We went for a test drive and we were sold. When we returned we went to her office to make the deal. In less than an hour we had a deal and we were signing the necessary paperwork while service was getting our car ready. Jackie was and is fantastic. She has a wonderful personality and a great sense of humor. She knows and understands. She's fun and this too is important. She handed us the keys to our new car and gave us a brief inservice. I had forgotten my cell phone so she invited me to come back the next day so she could sync my car and phone together. It was a joy to see her again and again she was most knowledgeable and helpful. When I buy my next Mercedes I only want to deal with Jackie. She goes the extra mile!!!!!!!!!!! More

How to come away happy at a dealership Mike sales has the perfect attitude to assist and attract current and new clients. A young man with a head and a heart. A person who loves our Count Mike sales has the perfect attitude to assist and attract current and new clients. A young man with a head and a heart. A person who loves our Country and what it stands for. You feel like your in his home just having a drink and talking about life itself. Mr. Sales needs to be promoted to management because of his skills and asperations. Thanks, Tony Payne More

Service is consistently easy. The service team makes it easy to manage your cars. JR Rodriguez, our service advisor, is always super helpful and always on the side of getting you f The service team makes it easy to manage your cars. JR Rodriguez, our service advisor, is always super helpful and always on the side of getting you feeling better. The loaner car department is managed like clockwork and getting a new car is effortless. Thank you guys for making the experience consistently great. More

Service was good Service appointment was good. They went over everything and had everyrhing fixed fast. I would recommend them to family and friends. Theyre close so Service appointment was good. They went over everything and had everyrhing fixed fast. I would recommend them to family and friends. Theyre close so its convenient More

Always professional and knowledgeable staff Took my vehicle for service. They were able to address my problem and take care of it all within a day. The service I receive there is second to none. Took my vehicle for service. They were able to address my problem and take care of it all within a day. The service I receive there is second to none. More

Austin Schneider is awesome! I’ve been to Walters of riverside twice now & I must say that Austin Schneider was great each time! He provided timely status updates and if he wasn’t I’ve been to Walters of riverside twice now & I must say that Austin Schneider was great each time! He provided timely status updates and if he wasn’t available when I called he made it a point to text me letting me know what time he would get back to me. Just an overall great customer experience! More

First Class Dealership I would like to thank my wonderful sales agent over at Walters Mercedes which have sold my family and I more than 14 vehicles in the last 3 years. And I would like to thank my wonderful sales agent over at Walters Mercedes which have sold my family and I more than 14 vehicles in the last 3 years. Andrew Wagner is the man over there and he hit the ball out of the park every time. Thanks again Walters team. More

Quick and Excellent Service Made an appointment for maintenance with the service department at Walter’s . Brandon Monaco is my service advisor, who is very friendly, knowledgeabl Made an appointment for maintenance with the service department at Walter’s . Brandon Monaco is my service advisor, who is very friendly, knowledgeable, and helpful. Service was done in good quality, I got real-time updated from Brandon throughout the process. Really appreciate the good service provided. Will recommend to others for sure. More

Emergency help I hit a pothole and it ripped open my left front tire in Palm Springs on Friday night December 28. I changed the tire and put the "doughnut '' on the I hit a pothole and it ripped open my left front tire in Palm Springs on Friday night December 28. I changed the tire and put the "doughnut '' on the wheel. The MB dealer in Palm Springs did not offer service on Saturdays. Since I was going to LA Saturday anyway, I called Walter's MB of Riverside and they had the type and size tire I needed, and they advised to come in and they would take care of me. They were great. They replaced the tire and checked the rim to make sure it was okay. I was in and out in less than 90 minutes, and they washed and cleaned my car as well. I am grateful to Walter's for taking care of my emergency. More