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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,124 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,124 reviews

May 08, 2018

Excellent as Always Rene Orellana was a pleasure to work with. I went to the dealership to get car service and walked out with a new vehicle. Rene was very patient and th More

by Misskelly909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Orellana
May 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your kind recommendation! We appreciate that you have chosen Walter's for your past three purchases, as well as your service needs. It's great that Rene was so informative and that you were able to walk out with your third Mercedes, though you had no intentions of doing a trade-in. We hope you are enjoying your new vehicle, and we hope to work with you again for #4. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 07, 2018

PLEASURE TO DO BUSINESS WITH ! Always a pleasure to have our service done with Walter's. Cody Burt was very accommodating and a pleasure to do business with ! Vehicle was serviced i More

by lilly123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Burt
May 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Lilly, Thanks so much for being a repeat customer. It makes us feel great to know that you are so confident in our services, and that Cody maintained your expectations during this past visit! We hope to continue to work with you in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 07, 2018

Easy Sprinter The Walters MBZ of Riverside team really worked well together to offer the Sprinter that I wanted. Thank you for the excellent customer service from More

by Easy Sprinter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gordon Lai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer & Jovanni, Glen Thackeray, Gene Russell
May 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

It's so great to hear that David, Gordon, Gene, Glen, and the team took such great care of you and assured that you were leaving with exactly what you were looking for! There's nothing like a happy customer! We hope you enjoy your new Sprinter, and we hope to see you soon! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 06, 2018

10 star service !! Gene Russel is by far the best salesman I have worked with while on my search for the perfect slk. He was extremely knowledgeable about the slk and an More

by MarySLK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ari Abdolhosseini, Gene Russell
May 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Mary, It's so great that Gene was able to share his expertise with you to assure that you were knowledgeable about all of the features on your new vehicle so you could make the most out of your purchase. We agree that he is a great worker, and he will be so happy to hear about your review. We're so glad that we were able to make your visit quick, easy, and enjoyable, and we hope to work with you when your vehicle is ready for service. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 05, 2018

Friendly and helpful Everyone in Walter's Mercedes-Benz were very courteous, friendly, and helpful. Initially Walter's Mercedes-Benz didn't have the SUV I like. But Bryan More

by David Pong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Fitzpatrick
May 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

David, Thanks so much for your recommendation and for taking the time to share your experience with us! That's so awesome how Bryan went above and beyond to find you just what you were looking for! We hope that you are enjoying your new GLE350 and we hope to work with you again in the future. Please check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 04, 2018

Incredible experience at Walters Mercedes This is my second experience with Walter’s Mercedes of Riverside. Both experiences were outstanding. Sales team, Bryan, Andrew and Raul went above and More

by Mercedes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Guerrero, Ari Abdolhosseini, Andrew Wagner, Bryan Fitzpatrick
May 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your Mercedes-Benz GLC300! We're so glad that Bryan, Andrew, Raul, and the rest of the team were able to help you find what you were looking for- for a great deal! We hope you enjoy your new vehicle! We hope to see you once it is ready for its first service. Please check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 04, 2018

wonderful service guy David is the most valuable service person at Walters Mercedes. He takes the time out and get you out on a timely matter. He always has a smile on his More

by terry galloway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Greene
May 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Terry, David definitely is a great asset to the team, and it's great that you have so much confidence in him! We're glad that he consistently offers you quick and friendly service, and we hope that you will continue to confide in him for years to come! Please check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 04, 2018

Mercedes Experience A great car needs complimentary service. Walters does just that. Timely and professional. My service advisor David Green, was exceptional, both in k More

by Rollrite2mel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Greene
May 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

We appreciate you taking the time to leave us this kind review! We're pleased that David was able to share his expertise with you and provide you with an experience that exceeded your expectations! Thanks so much for confiding in Walter's Mercedes-Benz for your automotive needs. Please check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 03, 2018

Best place to buy I was just looking but they made me feel like my business was important. Eddy Elsayed was my salesperson and he was excellent. Not pushy at all, this More

by Lbrandin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ari Abdolhosseini, Krystin Escobedo
May 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

We're so delighted to hear that Eddy and the team made you feel like your business was important, but ensuring your 100% satisfaction is our number one priority! We're so glad that they were able to accommodate your needs and help you to leave with exactly what you wanted! We look forward to working with you again next time! Please check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 03, 2018

GREAT CUSTOMER CARE I am working with Andrew Wagner and he has been very attentive to my needs and has been great to work with. He has made the process so easy. I live i More

by Chris Hollis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Wagner
May 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Chris, We agree that we are very fortunate to have Andrew on the team! He is a very knowledgeable and highly reputable worker, so it's no surprise that you had such a pleasure working with him! We're so glad that even over the phone Andrew has been so attentive and helpful and that he ultimately took such great care of you throughout your experience! Please check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

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