Wilde East Towne Honda

Outstanding Service We own a business and were looking at several vehicles. We ended up going with the Honda Fits. Leticia did an OUTSTANDING job in helping us find the r We own a business and were looking at several vehicles. We ended up going with the Honda Fits. Leticia did an OUTSTANDING job in helping us find the right vehicle. Her service was very professional and she made us feel very welcome and like our business was important. We will DEFINITELY be back because of her! Wilde East Towne Honda is a great place to purchase a vehicle! Everyone we saw was friendly and made us feel welcomed. Thank you! More

Recent Purchase of Honda CR-V My wife, and I, are both 66 years old, and we had never previously purchased either a new car, or a new truck. We would typically pay $5K - $10K for o My wife, and I, are both 66 years old, and we had never previously purchased either a new car, or a new truck. We would typically pay $5K - $10K for our previous vehicles, typically with 100,000+ miles on them, and then drive them until they die. As an example, I purchased my wife's previous car (2008 Ford Taurus) in 2011, from one of my clients, for $5K. It originally had 150,000 miles on it, and when it died 2 weeks ago, it had 225,000 miles on it. Over my 50+ years of driving cars, I tried to avoid doing any service work, related to any of our vehicles, with any car dealers because all of my previous experiences, dealing with car dealers, were negative. My wife's car died 2 weeks ago, during our annual move between our 2 homes, that are located in Grafton, and Sturgeon Bay, WI. When it died, we had to rent a car to complete our annual move. We were not anticipating having to buy a new car. My wife had always wanted to drive a new car so I decided that this would be the one time, in our lives, that we would buy a new car. I extended the term of our rental car for 2 weeks, and set a goal of picking out a new car for her in 7 - 10 days. Between 1/16 and 1/23, we were able to test drive 15 - 20 vehicles that were available from 6 - 8 car dealers. Our first decision was to decide what type of vehicle that my wife wanted to buy, and then decide what Brands of the selected vehicle type that we wanted to focus on evaluating. Our final decision came down between a new 2016 Ford Escape, and a new 2015 Honda CR-V. We decided at 4 PM on 1/23 to purchase a new 2015 Honda CR-V from International Honda located in Sheboygan. We then ran into an issue - they had 3 new 2015 models available for sale but they were all white, and white was the only color that my wife did not want. I used the Internet to locate other Honda dealers, within a 2 hour drive, that had new 2015 models available in other colors. I called Wilde Honda at 4:15 on 1/23 because they had 3 additional colors available: black, brown, and grey. Eric Henderson happened to pickup the telephone when I made my 1st call to Wilde. Within 5 minutes we were able to agree on the price for purchasing a brown 2015 model. It was after we reached this agreement that my historical standards, about what to expect when dealing with car dealers, were completely blown away! Eric continued to talk with me, after I gave him my order, and when he learned more about our situation, he then proceeded to "blow me" off of my chair with an unsolicited offer. He offered to sell us a new 2016 model, at the same price as the 2015 Model, so that my wife could pick out any color that she wanted. We jumped at his offer, and she was able to choose the color that she like the most, which was the Metallic Grey color. We then started to discuss when we wanted to pickup our new CR-V, and I responded that it would likely be on Monday, 1/25 but that I would likely have to arrange someone coming with me to pick it up, because Grafton is 90 miles from Madison. He then proceeded to give me a 2nd unsolicited offer that stunned me - he offered to have our new CR-V delivered to us. I immediately accepted this offer and we agreed to talk early on Monday, 1/25, to work out all of the details, because it was now 5 PM on Saturday 1/23. We spoke, as planned, early on 1/25, and decided to schedule the delivery for Wednesday, 1/27. This gave me time to decide what accessories that we wanted added to the CR-V, which I did on Monday AM, and give Wilde time to order, and install, them. Eric then introduced to Shae, and Shae proceeded to be extremely helpful helping me choose the desired accessories, get all of the required paperwork prepared, and schedule the delivery for 10:30 AM on Wednesday, 1/27. Shae also explained that he would be available, when he delivered the CR-V to us, to spend up to 90 minutes, with both my wife and I, explaining how to use, and drive, our new CR-V. This delivery schedule also gave me the time that I needed on Tuesday, 1/26, to return the rental car to Sturgeon Bay, and to dispose of our 2008 Taurus. Shae arrived promptly at our Grafton at 10:30, on Wednesday. and proceeded to spend almost 2 hours with both me, and my wife, setting up our smart telephones, explaining the navigation options that were available to us, recommending the navigation option that we should immediately start using, and then showing us how to use all of the new electronic features, and functions, that are available on our new CR-V. Both my wife, and I, gave him a AAA for the excellent job that he did, at our home, explaining everything to us, in terms that we could understand. He has been just as responsive, and helpful, responding to our followup questions, and requests, that we had for him, after he delivered our vehicle. Both my wife and I believe that dealing with Eric, and with Shae, ended being "god sent" for us. They have completely changed our expectations about what to expect when dealing with car dealers. They completely succeeded in making our very unusual car buying experience, which was made under duress, end up to be an extremely enjoyable buying experience. This experience demonstrated to me that Wilde Honda clearly has standards for the level of customer service, that it provides to its customers, that are "miles" above all other car dealers that I have interacted with during the past 50 years. We highly recommend Wilde Honda, as a result of our experiences, and I have already highly recommended them to a long term friend, that lives outside of Dodgeville. More

Easy, straightforward, good experience. I was looking for a new vehicle and researched a lot. I chose Wilde East Towne Honda because they had exactly what I was looking for. Their sales de I was looking for a new vehicle and researched a lot. I chose Wilde East Towne Honda because they had exactly what I was looking for. Their sales department was great, very helpful and not pushy at all. I appreciated this very much. Our sales consultant was Erica B, she was awesome! More

Going beyond. I had made an appointment to get a recall completed on my new Honda Fit. They got me in right on time. I had failed to ask how long it would take to c I had made an appointment to get a recall completed on my new Honda Fit. They got me in right on time. I had failed to ask how long it would take to complete when I made the appointment. I found out it would take 4 hours. I had not made arrangements to leave the dealership. I live 50 minutes away. The service person I worked with (Valerie Rich)felt terrible that I would have to wait for so long. She offered to give me a ride to have lunch ( which I declined). Then she gave me her own book to read. When the car was completed she told me to take the book so I could finish it. She said to just drop it off the next time I was in town. as I sat there I had a lot of time to observe her and the other service people. They were friendly, courtious, and took time with all their customers. They offered refreshments. I would definitely recommend Wilde to friends and I hope I get Valerie again as my service person! More

The Extra Val at the dealership not only helped out with my request for an oil change and fixing my daytime running light, but also did a little extra. My engin Val at the dealership not only helped out with my request for an oil change and fixing my daytime running light, but also did a little extra. My engine was slowly leaking oil from somewhere, which I didn't totally realize, but that was an issue I had been frustrated about for a while, and she added a dye to the oil to show where it was leaking and waived that charge. I appreciate it when someone does a little something extra or is able to address the bigger issue, when all I thought I needed was an oil change. More

It was a pleasant experience and Fast Service on East towne honda. Jerry has shown multiple options and Test drives for better selection and he provided all the relevant details of the vehicle in on East towne honda. Jerry has shown multiple options and Test drives for better selection and he provided all the relevant details of the vehicle in a magnificent manner. Overall experience was awesome! More

Overall a good experience, but a couple of suggestions We bought a pre-owned vehicle from Mike Wills. We found him to be personable and knowledgeable and would deal with him again. The dealership is a beau We bought a pre-owned vehicle from Mike Wills. We found him to be personable and knowledgeable and would deal with him again. The dealership is a beautiful building, and people were very helpful. We had a couple suggestions that could've made this an excellent rating instead of a good rating. 1. We made an offer on the car and Mike took it to the used car manager. The used car manager countered our offer and we countered again. Then, instead of the used car manager coming out to talk to us, instead, the assistant used car manager (Brent) came to talk to us. I would've preferred the actual manager to come out instead of sending this other assistant manager - I mean, he really wasn't involved in the sales negotiating process. It felt a little like the stereotypical car dealership move, which was a bit of a turnoff. We did settle on the offer. 2. The other disappointment was the inordinate amount of time we sat in the dealership waiting for the finance paperwork to be done. We sat there for at least an hour and when we finally met with the finance person (Brent), he told us he only got the paperwork about 15 minutes ago. So, I don't know where the ball got dropped, but we shouldn't have waited that long. And, then when we showed us what finance rate they could give us, it was higher than we could've gotten from our credit union without any wait. When I showed Brent the interest rates online on our credit union's website, he went to check again, and almost immediately came back, and presto, the rate was lowered immediately. We have outstanding credit (high 800s), so again, we should've been given the best rate right off the bat. When you have to do this back-and-forth haggling on stuff like interest rates for folks with excellent credit, it just doesn't sit quite right. Those are some of our suggestions. Again, our salesperson Mike Wills was excellent; I would've given him five stars, but had to give an overall rating of good because of the things I mentioned above. More

Great service! I thought Veli did a great job and was very easy to work with. I loved my Honda and I thought it was great they were willing to work with me when it c I thought Veli did a great job and was very easy to work with. I loved my Honda and I thought it was great they were willing to work with me when it came to price. More

Just overall grear My wife and I were in need of a car ASAP. We had visited 2 other dealerships before stopping at Wilde Honda of Madison. Before stopping at Honda we we My wife and I were in need of a car ASAP. We had visited 2 other dealerships before stopping at Wilde Honda of Madison. Before stopping at Honda we were lied to about every vehicle we viewed at every dealership, they wouldn't even allow me to take the time to look over the mechanics of the vehicles. Honda allowed me to take the car under to the garage to look over the vehicle in a warm and safe environment. Allowed me to test drive as long as needed, and I don't think there wasn't a single employee who stopped to ask if I needed anything, and even after all said and done to even congrate us on the new purchase. We got a safe and trusted vehicle from a great dealership, we will be purchasing our next vehicle here next time we are in the market. Thanks Wilde Honda, and our sales man Dan. More

No pressure,professional,courtious Jeremy was more than helpful telling us we could take out as many cr-v's as long as we wanted, until we found the one we liked.It worked!We fell in lo Jeremy was more than helpful telling us we could take out as many cr-v's as long as we wanted, until we found the one we liked.It worked!We fell in love with the 4th one we drove.He also insisted on us driving each one,not to assume they all drive the same.They don't!Thanks again Jeremy.Jim and Ann. More