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Wind Gap Chevrolet Buick - Service Center

5.0

14 Lifetime Service Reviews

1043 South Broadway, Wind Gap, Pennsylvania 18091

14 Reviews of Wind Gap Chevrolet Buick - Service Center

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September 23, 2018

"great service professionals"

- resjr1133

TRACEY who works in the service department does a great job, She not only schedules my repairs she get the whole job done in a timely way. personal service in a big dealership is a great asset.

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Recommend Dealer
Yes
Employees Worked With
Tracy Truax
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 18, 2017

"Beyond helpful"

- ShelleyK

Whenever I come in, whether for a car concern or routine visit, Dennis is efficient and friendly. He is a pleasure to work with going above and beyond the job.

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Recommend Dealer
Yes
Employees Worked With
Dennis Aguila
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 06, 2017

"Excelant place to go for new or used car!"

- car guy sal

great dealer ship for new or used cars, I bought 5 vehicles there already, awesome sales people and service center. Really good people to deal with if you have a problem (they will make things write), I will differently be back for my next vehicle. thank you! Sal

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Recommend Dealer
Yes
Employees Worked With
Bryan "BK" Kostishion
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tracy Truax
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carly Dixon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tom Ehrlich
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : John Sutton mechcanic , Haleigh Foster
May 18, 2016

"Top Notch Service"

- vfrances

Awesome. Friendly, efficient service with knowledgeable staff. I am very fussy about my car/ Corvette and they always accommodate me and make me feel comfortable about getting service there. I have a chevy dealer five minutes from my house but I prefer to drive 20 minutes to get to this dealership because of the people and the service provided. 5 Stars all the way

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Recommend Dealer
Yes
Employees Worked With
Tracy Truax
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 28, 2016

"Car Checkup"

- eastongal

I took my car to be service on Tuesday (1/26/16) for it's first oil change and other services. We were in and out in about an hour. The sales person who sold us our car even remember our names! All the people there are very nice to deal with.

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Recommend Dealer
Yes
Employees Worked With
Tracy Truax
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Shenna Hersch, Kathy Neetz, Gary Sebring, Matt Frable
August 12, 2015

"phenominal!!!"

- mpharo29

Cleber was fantastic, friendly and all about great customer service. You got a great employee with you guys. I just love my bran new Chevy, thank you!

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Recommend Dealer
Yes
Employees Worked With
May 14, 2015

"Disappointing. "

- Victoria

I bought my 2004 AWD Salsa Red Pontiac Vibe new at this dealership 11 years ago May 31st. I was very happy with the deal I got. I felt all possible discounts were applied. The saleman was helpful and realistic. I did not feel I had to play the "I'll be right back" game. My first several years of service were excellent. I was sent coupons so as to make most of the service I had done equal to non-dealer prices. There was a very convenient shuttle service which I used frequently. They were nice enough to pick up and deliver before normal hours knowing I had to be at school by 7:15AM. Then, it seems like all of a sudden, the coupons stopped. The car washes with service stopped. The estimates for work such air conditioner, radiator, exhaust pipe gasket, etc were SO much higher than where I ended up taking it to have the work done. I was pretty much convinced that I could not go back there and get a fair price or exactly what I needed. It seemed they wanted to replace whole systems, when unnecessary, to fix the problem. About a month ago, I got a recall notice for two reasons. One, the parts were available, the other not. I needed inspection, an oil change and decided to have the recall work for the parts available done, at the dealership. I had a "will honor competitor's" coupon and had the oil change scheduled for $21.99 rather than their $39.99. I had a $15, off any service coupon and had the inspection done. The car failed for windshield wiper pump. I asked what the price was. I was told $195.00 parts and labor. I said "No, thank you." I went online and found the pump for $19. at a local auto parts store. A friend literally installed it in TEN minutes while the car sat in my school parking lot. How is $195. justified for a $20. part and ten minutes of labor? Back for re-inspection- it passes, BUT the oil change had not been done. "May I see the envelope I filled out with the requested work?" It was found immediately, in the completed work pile, with the oil change request but not done. "We'll do it right away, don't know how that happened, so sorry." A half hour later- as promised- I was done. Matt, the service attendant who did the work escorted me to car, made sure everything was ok and I was off. Matt seemed to be the only one in this whole experience who actually knew what customer service meant. There were several computer "glitches" that made it difficult to even find my car's records. Everyone I have ever come in contact with at this dealership has always been polite and courteous. But, somewhere along the way, there are too many missteps. I am ready to buy a new car- not here.

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Recommend Dealer
No
Employees Worked With
Other Employees : not sure I have the right emplyees checked, Kathy Neetz, Shenna Hersch, Matt Frable
April 04, 2013

"I purchased by Chev. Cruse just before Christmas and have..."

- reggie44

I purchased by Chev. Cruse just before Christmas and have been very pleased. We do have an ongoing problem with the radio, but it is in the process of being repaired. My service with sales has been with Joe Selitto and has been outstanding. When we stopped to look at the cars, Joe met us in the parking lot with a friendly hello and handshake. We told him what we needed and what we could afford. Not once did we feel pressured into buying. He was most considerate and understanding of our needs. Joe showed much expertise on the vehicle we looked at (and bought) and assisted us in feeling comfortable with the purchase. Joe is definitely a true asset to Wind Gap Chevrolet Buick. I have told my friends....if you go there, ask for Joe. We are currently having a problems with our radio display on the dash, and the service dept. is working on this matter and have been much interested in my dilemma and anxious to repair. I am pleased with the service so far. Thank you John (who is working the problem) and to Gary (service mgr.) I really appreciate all that the staff has done for me. Thank you again. You are the best!!!

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Recommend Dealer
Yes
Employees Worked With
Joe Selitto
March 14, 2012

"I recently purchased a used Colorado that showed a check..."

- Mertwood

I recently purchased a used Colorado that showed a check engine light on. I was able to drop it offa nd have it back it one day. Everyone was a pleasure to deal with, and I would reccomend them to anyone that needs service.

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Yes
Employees Worked With
Other Employees : service and service writers, Gary Sebring, Kathy Neetz
February 17, 2012

"The staff was very informative, friendly, knowledgeable..."

- Slickster1650

The staff was very informative, friendly, knowledgeable and helpful from the time I arrived until the work was completed. They explained everything that was going to be corrected beforer and after making the repair. I had no problem making an appoinment in short notice and they provided transportation to work and delivered my repaired vehicle to me at my employer's office. I would tell all of my friends who live in the area to use this dealer.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Tracy Traux and Kathy Neetz, Kathy Neetz
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