I bought my 2004 AWD Salsa Red Pontiac Vibe new at this dealership 11 years ago May 31st. I was very happy with the deal I got. I felt all possible discounts were applied. The saleman was helpful and realistic. I did not feel I had to play the "I'll be right back" game. My first several years of service were excellent. I was sent coupons so as to make most of the service I had done equal to non-dealer prices. There was a very convenient shuttle service which I used frequently. They were nice enough to pick up and deliver before normal hours knowing I had to be at school by 7:15AM.
Then, it seems like all of a sudden, the coupons stopped. The car washes with service stopped. The estimates for work such air conditioner, radiator, exhaust pipe gasket, etc were SO much higher than where I ended up taking it to have the work done. I was pretty much convinced that I could not go back there and get a fair price or exactly what I needed. It seemed they wanted to replace whole systems, when unnecessary, to fix the problem.
About a month ago, I got a recall notice for two reasons. One, the parts were available, the other not. I needed inspection, an oil change and decided to have the recall work for the parts available done, at the dealership. I had a "will honor competitor's" coupon and had the oil change scheduled for $21.99 rather than their $39.99. I had a $15, off any service coupon and had the inspection done. The car failed for windshield wiper pump. I asked what the price was. I was told $195.00 parts and labor.
I said "No, thank you." I went online and found the pump for $19. at a local auto parts store. A friend literally installed it in TEN minutes while the car sat in my school parking lot. How is $195. justified for a $20. part and ten minutes of labor?
Back for re-inspection- it passes, BUT the oil change had not been done. "May I see the envelope I filled out with the requested work?" It was found immediately, in the completed work pile, with the oil change request but not done. "We'll do it right away, don't know how that happened, so sorry." A half hour later- as promised- I was done. Matt, the service attendant who did the work escorted me to car, made sure everything was ok and I was off. Matt seemed to be the only one in this whole experience who actually knew what customer service meant. There were several computer "glitches" that made it difficult to even find my car's records. Everyone I have ever come in contact with at this dealership has always been polite and courteous. But, somewhere along the way, there are too many missteps.
I am ready to buy a new car- not here.