Easy process - kw573
The best part of my experience was not feeling pressured or stressed while buying my new car. Ryan helped me find the PERFECT vehicle and I can’t say enough about the kindness and understanding of the Royal staff!
Top Reviewed Specialists At This Dealership
Sales / Lease Consultant
Sales / Leasing Consultant
Excellent service, very professional, and friendly. - DrFred
Completely Satisfied by the friendliness, professionalism, and thoroughness of the staff. I am very happy with my new car and am excited for future purchases and or leases with your company.
Fast, friendly, easy - racer772
Went in knowing what I wanted, and they help me get it. Never felt pressured while I was there. And I walked out feeling like I got a good deal.
Steven Ansingh is the best - Hipexec
Great service. Steven makes the visit go smooth
This has been my dealer for many years
Steven had his son Ken working here and Ken is one of the most impressive young man I’ve ever worked with and I was an officer in the military for 20 years
Unnecessary oil change. - Thomas J Mozako
Thought I needed oil change due to the mileage shown on the window sticker. The mileage shown was when the last oil change was performed, not when oil change is required! Dealer changed oil , did not check mileage on my 2017 Grand Sport. If they did they would have known oil change was not required. This was one of the free oil changes that came with the purchase of Corvette. I am now out one free oil change due to their incompetence .
Totally awesome customer service! - bweaver7922
We purchased our new Cadillac Escalade from John Skokie at Coulter Tempe. John is the epitome of a totally professional salesperson and made us feel like we were joining a family, not a dealership! His knowledge of the product was extraordinary and we left the dealership with a better than average understanding of the new features of our Escalade! We would highly recommend John Skokie and the Sales Manager, John Spindt to everyone. We look forward to a continued relationship with Coulter Tempe for all our Sales and Service needs.
Much disappointment for a "return customer". - SRXguy
I had a very disappointing experience in April of 2018 with Arrowhead Cadillac. I was trying to negotiate a deal for the trade-in of my 2016 SRX “Luxury”, which I had just purchased from them one year previously, on another 2016 SRX “Performance”. I wanted more options that were available on the higher-trim Performance level.
I was very open and direct on my specific needs which I spelled out to their internet sales contact. I assumed they would be very flexible with me given they not only knew the car I had just purchased from them one year previously, but it still had very low miles, was very clean, and still had much “certified” warrantee. Much to my surprise, their “difference” figure quoted was unreasonable given my research done online using car valuation services (In fact, I much later closed a deal on another virtually similar 2016 SRX for $7,000 less “difference” at one of their competitors).
I followed-up with a request for their re-consideration and an indication of my willingness to work more on a “win-win”. Their response was curt and basically shut-off all discussions without demonstrating any flexibility nor answering all my open questions.
This apparent dismissive and disrespectful treatment lead me to re-consider my concerns I had remaining from my original purchase one year earlier. Specifically, that earlier sale closing process including an unprofessional sales pressure tactic used by a sales manager, and more so, my rushed inspection of the car later demonstrated there were many chips in the body and windshield which had not been repaired by Arrowhead as part of their certification inspection process.
I ultimately presented all of this to Sales Management at Arrowhead, and quite frankly, it appears they not only tried again to ignore or dismiss me, but ultimately, they made excuses and incorrectly tried to blame me for shutting-off negotiations early on. Bottom line, they lost a customer, and I found a much more customer-focused Cadillac dealership and a deal which saved me $7,000.
Screwed me out of 8 grand then sold me a car with 5000 mile! - Buddy1192
I am elderly and has had some medical problems. They sold me a car with 4300 miles on it and charged me the price of a 2017. They then hooked me up with a crackpot finance company called "Allay" I will never do
any businnes with these crookss. I am just now seeing what happened. My name is Jesse Capello
My fastest, easiest, friendliest car buying experience! - Joe in Gilbert
While shopping for a used car, I saw an Infinity G37S coupe on the Internet with low miles, 1 owner, excellent CarFax, and it looked to be in excellent condition. I took a chance by not calling ahead and drove down to the Earnhardt Chandler Cadillac dealership. Lucky for me the car was still there and it looked just as good in person. I met my salespeson, Bill Jurczak, while looking at the car and he told me a few cool things about it that even I didn't know about. Bill is super friendly, relaxed and made my visit very comfortable. I got a great deal on the car and couldn't be happier with it. Major kudos to Bill, the sales manager Mike Richmond, even the finance guy was great! It was without a doubt my best car buying experience!
Royal Buick GMC of Tucson