Great experience for our 1st time at this dealership - PBGMC
We visited this dealership late in the day on a Saturday and the sales team that was there was fantastic. We met Paul at the Cadillac store and he walked us over to the GMC store to meet his staff. Everyone there was pleasant, fun and willing to answer all our questions. Not only did they do that, but they stayed 2+ hours after store closing to complete the deal. We look forward to working with the dealership as proud new owners of a GMC Canyon.
Top Reviewed Specialists At This Dealership
Pre-Owned Sales Manager
Extended warranty on 2008 Torrent - Philkiraly
I would like to thank Brianna who helped me set up the service and Mike Van Erem who carried it out.
Everything was professionally handled.
If I was still running a company I would hire both of them.
PS: My wife thinks you should treat women like they know what they are talking about. Bad experience for her a few years back.
Sales / Lease Consultant
Dealing with Horne - Erin
Best experience EVER buying a car! Really! Everyone was very professional and respectful! Richelle went above and beyond my expectations! And to top it all off I LOVE my new car and I got an exceptional price! Richelle is my "Go-To-Girl" now and always...and Horne is my place to shop!
New vehicle purchase with many after market items installed - Mike
Bill, and Jerry, made our buying experience very easy, while Dave went out of his way to install a variety of after market products meant to enhance our driving, and safety, enjoyment.
Fabulous customer service - Marsha Thomason
We worked with Ed at Arrowhead Cadillac who brought the car to our house for the test drive, finished the transaction the next morning, financing was a breeze and my husband required a wheel change out which Ed creatively made happen. Excellent customer care and service.
Best car buying experience ever! - schondes
My wife and I showed up at this dealership at 5:30 pm and they had us out the door by 8:00 p.m. with a 2017 ATS. We worked with Anthony Herman and he was able to get down to business and give us the deal we were looking for. By far the quickest car buying experience and I actually felt like I good a good deal when I drove away!!!!
Great sales experience. - bwanarick
A really great sales experience. Both Ken Bowers and Alan Harwell were extremely helpful in helping me select the GMC that met my needs. Both were even more helpful when it came to figuring out all the bells and whistles this Terrain was equipped with. Being an old fart used to driving something with nothing more than basic creature comforts and a 5 speed they helped me to understand all the new high tech features and touch screen instrument. If had tried to figure all this out on my own I would probably still be sitting in the dealership parking lot. All I can tell the reader is you will not be disappointed in the service you receive here.
Screwed me out of 8 grand then sold me a car with 5000 mile! - Buddy1192
I am elderly and has had some medical problems. They sold me a car with 4300 miles on it and charged me the price of a 2017. They then hooked me up with a crackpot finance company called "Allay" I will never do
any businnes with these crookss. I am just now seeing what happened. My name is Jesse Capello
Do not buy from Earnhardt Cadillac!! - JC
Most of the original situation happened about 9 months ago when Cadillac finally decided to get me out of a nightmare of a Cadillac lemon car and put me in a new one. I begged Cadillac to let me do my trade at Coulter Cadillac as in my opinion they are the Best Phoenix Dealer Ever !! But they forced me to go with Earnhardt Chandler as my lemon car was from Earnhardt.
When I got to the dealer I was told to pick a car and General Motors will take care of swapping my car for the new one. I expressed my feelings to the General Manager Justin about maybe getting an ATS V coupe. That's when he disrespectfully told me that I couldn't afford that vehicle and that I needed to get the same one. I'm a hard working young latino guy. To be honest I felt hurt and discriminated against. This person that I was putting my trust in totally made me feel like I wasn't worthy of anything in minutes. To make the story short I ended up getting the same car just a few years newer. The car was set aside while GM processed the swap.
When I returned and took delivery of my car it was damaged. It didn't appear in the same condition I had last seen it and had more than 10 scratches all over the body. The dealer acted like it was ok to deliver a vehicle in that condition. One of the scratches was so bad that less than a week later the car had to be painted. The window tint that I paid $495 was peeling off the window and the other window had bubbles on it and it had to be replaced.
The General Manager Justin acted with no empathy and was very rude. Saying 'we took care of it, didn't we?' I ask to talk to the District manager and I received a call from a guy name 'Gray.' I asked for his real name and he would not give it to me. I told him about the situation and he was less than helpful at one point even saying that maybe I was too "particular". It was like a slap in the face with absolutely no respect and no empathy for my situation.
I want to take this avenue to answer the District Manager Mr. 'Gray' on his insult of calling me too "particular". Sorry that you think that me wanting my brand new 2017 Cadillac CTS to be in great condition is being "particular" or maybe it is that you don't really care about your brand. Last time I checked the Cadillac slogan was "Dare Greatly” so I expect nothing else.
They put me through the process of my new car being painted a total of 3 times. During that time they managed to overspray my expensive Giovanna Wheels. Then they sent a guy to my house that was able to get most of the paint off the wheels. But ultimately I had to spend $1, 500 on a new set of wheels. This car still has overspray paint on the side skirts and this is all damage done by the carelessness of this dealer. The side panels that were painted 3 times still don't match the rest of the car. If anything this dealer should become more 'particular' in their standards.