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You can’t beat Scott Abbott’s dedication to his buyers.... - Ricksuem
You can’t beat Scott Abbott’s dedication to his buyers. The best experience in car buying in nearly 50 years of car buying. You won’t go wrong with Scott helping you find what you want at Royal dealerships
Top Reviewed Specialists At This Dealership
Sales / Leasing Consultant
Paul and his team are extremely helpful ! Felt very taken... - Lauren
Paul and his team are extremely helpful ! Felt very taken care of by Bill Durst who got me into my new vehicle! I Highly recommend !
Truly amazing experience, really loved working with Colin... - Ahgarrard
Truly amazing experience, really loved working with Colin and Richelle, just wow! Love the patients, the confidence and respect. Fin bar was great. Entire experience was amazing. We are a Horne Follower now! Thank you, Thank You! fastest Purchase ever. Fluid and quick and you all know what you are doing! Bless you all!
What an unexpected and overwhelmingly wonderful... - Keith
What an unexpected and overwhelmingly wonderful experience. We have always had a great service experience at this dealership-even well before Legends was taken over by Earnhardt. But this time was positively extraordinary. We took our 2015 Escalade Platinum (72,000 miles) in to our excellent service advisor, Brandon Porter. We asked him to check for squeaking brakes and to correct what might be wrong. We waited in the waiting room, sales floor. To our pleasant surprise, Brandon came to us after about 45 minutes to an hour later with good news. There were no brake problems, the brakes are in good shape and the pads were still "thick." No need to replace. However, Brandon also said he had noted that there was a safety airbag recall out on our vehicle, but he didn't have extra inventory on hand to fix it - but "borrowed" what he needed (the safety fix) from another scheduled vehicle that wasn't due out that day and and took care of the recall without our even knowing of it! More surprising, when we were ready to retreive our vehicle and pay the service charge we were told there was no charge for checking the brakes (and, of course, not the recall.) When is the last time you were able to leave any automobile service department witj NOTHING TO PAY! and everything was fixed?!!! Thanks Brandon
my wife and I had a positive experience at Arrowhead.... - sbgiantfan
my wife and I had a positive experience at Arrowhead. Sales personnel were excellent. Patient with questions and had the answers. Financing went smoothly and final paperwork was fairly quick.
Aaron has always been nice and prompt, always looking out... - maryjoywhitehouse
Aaron has always been nice and prompt, always looking out for me. I will definitely recommend him to family and friends. Thank You! Great Job
I bought a GMC Yukon Denali 2015 in January of 2016 at... - bltaggart
I bought a GMC Yukon Denali 2015 in January of 2016 at this dealership.. It was driven in Phoenix for a year. The service department has been helpful since then. A couple items were under warrenty. I have over 125,000 miles on it and plan on having it for a good while yet. All 4 of the lights went out through the years. Never had that happen on a car before. of course the movie screen in back is out for the second time and I'm not willing to drop over $800 to fix it. Recently had to replace torque converter etc.. I guess it's better than a whole new transmission. The service dept. has always been helpful. Unfortunately they know me which is good and bad.
Came in for an issue on my Cadillac ATS-V that no one... - Z-ATSV
Came in for an issue on my Cadillac ATS-V that no one prior could seem to pinpoint. The service director handed me off to Britt Rivington. Britt was great with communication and would follow up with me every few days to let me know what they have found and to relay info between myself and the tech. He would also keep me looped in on the status of incoming parts, and give me pretty realistic ETAs. Overall, the whole repair took a bit longer than anticipated, but working with Britt made it quite easy and assuring with his frequent contact. My car is back now and running like new, couldn't be more satisfied!
Let this email to their service dept and manager Heath... - pam
Let this email to their service dept and manager Heath speak for it self. They are the absolute worst dealer I have ever been to. We have gotten corporate executives involved in this issue
If I could give a ZERO star I would. DO NOT USE THIS DEALER
This email is to address the enormous customer service issues we have experienced with you and Dave. I have taken it upon myself to reach not only the owner Ted cc’d here, but have sent a separate email to GM corporate, Tim Turvey GM Global Vice President -in which I have worked with him in the past and he provided us SUPERIOR customer service. I have also reach Travis Hester Chief EV Officer at General Motors, Steve Carlisle, Executive Vice President and President General Motors North America as these issues with your team need to be heard at a high level by a customer.
We have spent more than 23K with your company just in performance parts and installation and the level of service has been the worst service we have ever experienced.
The messages via this dropbox link will provide you the conversation via text and follow up text from phone calls James has had with Dave. Please see the attachment of text in which James references this conversation with Dave. You have now replaced swaybar links that your tech is saying he never told Dave they were worn out and expect us to pay for this work. We will not be paying for this replacement as it was not a needed replacement. The actual issue with the frontend is still to be dealt with. You company has been the only company that has done any work on this truck. Communication by Summitt 4x4 based on the clunking heard in the frontend was; these links were too long and were not the correct swaybar links for this truck so we brought it to Lamb. Dave told James Micha looked at the swaybar links and said they were worn out and needed replaced. Since you have had our truck for the past week, you communicated to James that they were replaced but Micha communicated to you that they were not worn out and didn’t need to be replace. We are at a loss for words on this issue….Someone was not honest about the work needing to be done or NOT done…
We will also deal with the camber pin you say broke off and is not covered under warranty because it’s a driver caused break. We have a bumper to bumper warranty and this broken pin is not a normal wear and tear issue. Lehi you told me on the phone that this pin broke because of the way James drives. I asked you how does he drive that this metal pin would just break. This is a mechanical issue, a weak point in metal, not because James drives on a highway or a dirt road. Again this is not a DRIVER caused problem and it’s a mechanical problem with the pin and a weak point.
I am hopeful that we can bring clarity to these issues and most of all that the issues that truly get addressed and fixed are the Customer Service issues and the way in which you speak and treat your customers. As a business owner myself its should always be the goal that a customer walk away having an extraordinary experience, even if an issues is being addressed.
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