Good Experience - James Gabriel
My expectation of the dealership experience wasn't one I was looking forward to but is a necessary evil when purchasing a new vehicle. Tim Totaro made the purchasing experience about as pleasant as it could be. Very personable yet professional. I was able to do the up front work via email and my time at the dealership was just to view the vehicle in person and do the paperwok. No hassles and nobody wasted my time.
Scott Chambers ROCKS! The best purchase experience - Missy
Scott Chambers is top notch. I was so pleased the way my sale went, no pressure. Everyone at Royal were great but Scott listened and didn't try and sell me something I didn't want. And he was so kind.
Fantastic Experience - bluehorse58
Was able to get the car that I wanted. No hassle, no fuss. Prompt, courteous, friendly sales. Richelle Whipple was able to give quality one on one time with me to get me driving away in a new car. Five stars.
Outstanding Service - AZ Pinstriper
Robert, my service advisor, is great. He took care of everything with my Colorado and was sensitive to my time constraints. The work was done quickly and accurately. The waiting area is clean and inviting. My truck goes nowhere but Lamb. My next one will Be from Lamb.
Mario is Great ServicePro - Tom K
Mario always goes the extra mile to provide excellent service. The dealership is also excellent and convenient. I usually get a loaner - always a pleasant experience
Great people, great price, easiest purchase I ever made. - New 2018 XT5 owner
I am 82 years old, bought my first car at 12 years old, and since have purchased more vehicles than I can remember. This purchase of our new 2018 XT5 at Arrowhead Cadillac was the easiest, most congenial, and equitable deal I ever experienced. Mike, Carlton, Clint and Darcy were so professional, empathetic, knowledgeable, and pleasant it completely obliterates the age-old image of the unscrupulous car salesman. I, most definitely, will go back to Arrowhead Cadillac for my next purchase as well as highly recommend them to all of my friends and relatives.
Exceeded My Expectations - Lady Seminole
I provided my list of requirements and Kelley O'Hara delivered with urgency. I applaud Kelley's attention to detail and highest level of customer service.
Fast and affordable - Akeene1
Although I was 15 mins late for my appointment, they didn't turn me away. My only concern waa that I waited for someone to acknowledge me when I arrived.
Always treated well - Lowflyer
This visit was caused by a "service parking assist" warning. I knew, from experience, that the dealership would need to see the car while the warning was present. They immediately took my car back into the shop, diagnosed it as a software issue. They performed the update while I enjoyed a cup of coffee and a donut.
They offered to wash the car, if I had another 20 minutes. I declined since I had some other errands to run.
Curtis, Anthony and Nick always treat me like family.