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Duane/service mgr.was very quick and knowledgeable. The... - Petek1953
Duane/service mgr.was very quick and knowledgeable. The repair while not major was fixed early the day after we dropped off our 2016 Wrangler at 5 pm. This was a surprise as we have come to expect three to five days for any repairs above an oil change or service. On pickup, a salesman, met us at the front of the dealership and when I explained that we were there for service department business he insisted on taking us to the appropriate person. GREAT customer service. This will be our Jeep Dealer of choice in the future.
Top Reviewed Service Specialists At This Dealership
I can't say enough good things about Andre Hall at... - Aykia
I can't say enough good things about Andre Hall at Courtesy Jeep in Mesa. He helped my Mom and I so much we are so happy with our recent purchase and lease. Andre happened to be at work on his day off and I had come in late in the evening because my 2016 jeep needed repairs, I decided I was ready to trade that vehicle in and get a new vehicle. Dre made that possible with everything I told him I was looking for. I was very comfortable. I wish him much more success he knows his stuff great customer service! Thank you Mr. Hall.
Trent was great he was very nice and helpful. The parts... - Lisa
Trent was great he was very nice and helpful. The parts counter man was great. Thank you I will return to your dealership great service
Called for appointment to have battery replaced.on a... - nona g salisbury
Called for appointment to have battery replaced.on a Friday noon was first told no appointment until Thursday. When calling was then directed to Nicholas Fontana he was fantastic got car in and work done that afternoon. Could not be happier with his effort. Thanks Nick.
It was nice to finally get my car in for its first... - chris.schurman1966
It was nice to finally get my car in for its first service check & oil change. They did a great job & all the staff I encountered while waiting were very friendly & professional.
Express Lane Advisor
Sales took all the time I needed to make in informed... - dalemitchell0907
Sales took all the time I needed to make in informed decision on on my used vehicle choice. No pressure to close the deal. They found me a great clean used Jeep
I just had my 60k mile service done and wanted to give... - William
I just had my 60k mile service done and wanted to give Special Thanks to the Technician Peter Taormina. You do outstanding work and I/we appreciate it, though it is not said frequently enough. I would also like to thank Mike Albert for his assistance and follow up after the service.
I am and have been thoroughly impressed with this dealership. I bought my truck here in 2017 and have had it maintained here since. I can honestly say that the entire Chapman team are Professionals! The Service Department is with no doubt the best around. The facility is clean, organized and comfortable. All the Service personnel are friendly, knowledgeable and accommodating.
When I bring my vehicle in for service, I can Trust them. A word not frequently used these days.
Quick Service and attention to detail. When I had a... - Gus L
Quick Service and attention to detail. When I had a follow up question, Sean got but to me with an answer. Excellent Service and my RAM was cleaner when I got it back then when I took it in!
Had been to another dealer 4 times over three... - cycloneseptic
Had been to another dealer 4 times over three months...not fixed! My opinion is that they were trying to run the warranty out! Parts were not available for 45 days!
Drove 100 miles to Oxendale, who got it done right the first time! When done, I hauled my travel trailer from Williams, Arizona to Kingman Arizona, and back, just to make sure!Great service staff!!!
I was traveling from Phx to SD and found myself having... - Drp50
I was traveling from Phx to SD and found myself having serious car trouble in 115 degree weather on I-8. Was traveling alone with 2 dogs. I made a call to the dealership. I spoke to Ken and he said come on in. They found the problem. Fixed the sensor and toke care of me and my dogs. Had to wait for part but they could have not been any more accommodating. I would recommend this dealership to anyone. Thank you guys!!!!
Been here quite a few times and I’ve had a great... - colleen_bridges
Been here quite a few times and I’ve had a great experience every time. Matt is great every time I go see him and is always very nice and helpful. Will always do business here.
I had an excellent experience from start to finish. I... - mommy112010
I had an excellent experience from start to finish. I recently switch my loyalty to Earnhardt because of a bad experience at another dealer and they did not disappoint, the staff was friendly, helpful, and very informative. I never sat around wondering what was going on with my vehicle.
We just purchased our 5th vehicle from Swanty's and have... - Jim K
We just purchased our 5th vehicle from Swanty's and have been their customer for over 15 years. Everyone we have dealt with, from service to sales, is very professional and friendly. We've never been disappointed with any of our dealings with Swanty's. It's a great place to purchase and service your vehicle.
Took my vehicle in for a transmission flush. Someone... - Beeson4
Took my vehicle in for a transmission flush. Someone added 5 qts of oil to the engine. On top of what was already there. Almost ruined my engine. They totally denied any responsibility. Noticed other reviews said to call the GM -Glen. Called him twice and he never called me back. NEVER trust your vehicle to them.
We usually take our Dodge vehicle to Dodge service... - willy1
We usually take our Dodge vehicle to Dodge service centers for repair when possible. Thus, we took it to the service center here for air conditioner issues. It meant we had to rent a car so we rented for 2 days as that's the time period we were told. It took 4 days to get it back. We were never given a complete estimate. Conversation with the service department always left us wondering what they were saying. We felt it was like Larry, Moe and Curly -- remember them?
Even when we went to pick it up we couldn't get a straight answer. We felt they were waving us off.
While waiting for the finishing we saw a service employee stepping on the accelerator and zooming out of the lot! What? Slow it down! He was gone 15 minutes testing our air conditioner! Did he wear a mask in our truck -- nope. We definitely weren't happy with him not being cautious and driving our truck the way he did without a mask.
Next we headed to the main area of sales and office to pay and didn't see one person with a mask covering his face. Oh there were a couple with those masks on their chins.
Definitely not a place we ever plan on returning too.
I wanted to say thank you to Misty Corbin. THE. Service... - Wboyer98
I wanted to say thank you to Misty Corbin. THE. Service advisor of the year. She and her team went way above and beyond. Thanks for your patience and support. You guys keep it professional and are there to answer questions for anything. Great job.
Can't do I simple 2 bolt recall, and other issues - meeee
I took my 2018 in for a error code issue, it took 4 trips for them to find the simple wiring problem.
Went in for a easy steering damper safety recall (2 bolts) and an oil change. With an appointment, it took 3 hours and they installed the damper upside down. After arguing with the service manager (providing him with the instructions I downloaded online and showing him 3 times what was wrong) he finally had it flipped over (twisted most likely).
If they can't handle easy service jobs, I'm not trusting them with anything.
JIM CLICK JEEP SERVICE WHAT A SHAME Complete fluid... - Craig
JIM CLICK JEEP SERVICE
WHAT A SHAME
Complete fluid exchange 2014 jeep rubicon 100,000 miles
Radiator flush preformed and mixed tap water which contain minerals not 50/50 mix or distilled water. Service manager stated this is their method and I asked if this is acceptable on Aluminium motors?
His reply was ask a plumber about the local water problems with corrosion.
Brake fluid flush I noticed still brown tint and service manager stated some of the fluids they use have a brown tint and if reservoir has sludge they don’t clean 😳👎
Differential covers were painted over in place with over spray on the steering arm and torsion bar and no new gaskets or silicone to do a certified differential cleaning.and fluid exchange.
Brake inspection listed front and rear brakes in red zone immediate attention. Upon inspecting found rear brake need replacement but front brakes in green zone which shows dishonest reporting to benifit putting money in their pockets.
Replaced PVC valve and tech stated hard place to change out. Driving down the road the Jeep engine quit and towed to a different dealership and found wire shorted in the area of the PVC valve and fixed and down the road 😳👎
Jim Click service manager wanted me to rate them 💯 percent 😳🤔🙃🤣🤣👎
True Story Craig
We were traveling through Arizona on our way home to... - g.zurn
We were traveling through Arizona on our way home to Washington State when our new Truck had multiple problems. Planet got our truck in quickly and repaired. Jon and his techs were awesome and so helpful even when we thought we were having problems after our repairs. They checked it out and got us on the road. If their sales are anything like their service I wish I would have bought my truck from them, Thanks you for your service. If I am passing through again I will have any service required for my new truck done by them.
I took my Jeep Wrangler in June 30th they replaced the... - Elmer.franks
I took my Jeep Wrangler in June 30th they replaced the gas tank was 2000.00 bucks in September I started smelling gas in my garage made appointment for this this Jeep only had 1000 miles after repair they said it would be 1250.00 there was a seal on the fuel pump that was leaking all of that had to be removed and replaced they are very dishonest do not go to this dealership I had my Jeep service there for 9 years
Worst experience ever. Let me start by saying that I... - aincardone
Worst experience ever.
Let me start by saying that I love jeep and my grandfather opened the first jeep dealership in Arizona a very long time ago. My dad drives a jeep, my mom drives a jeep, we love them.
BUT WE HATE THIS PLACE.
Save yourself the money and the headache. They missed multiple engine issues during their inspection and did not recommend the correct items at each maintenance interval as outlined by the manufacture.
Furthermore, their customer service is beyond poor. If you currently have an appointment there, I recommend that you just cancel your appointment and find another shop. And if you ever do decide to make an appointment there (which you shouldn’t) be very sure it is not with Brad in the service department. The ultimate embodiment of a male ‘Karen.’ His is the slimiest of any service writer I have ever worked with and has an attitude the size of Alaska. Just as cold too.
Lastly, you will save money by avoiding this place too considering how overpriced they are anyway. $280 for spark plugs, $280 for brake fluid, $100 for air filter, and I could go on. The shop by my house is going to do it ALL for under $400.
Again, do yourself a favor and go to another shop. 2021 is all about supporting businesses that support their community, and this is not one of them.
CAR OWNERS BEWARE!!! Took my SUV in for a noise from the... - deelakey
CAR OWNERS BEWARE!!! Took my SUV in for a noise from the front. They said I needed over $3,000 of additional work done above the $400 to fix the front noise. I had just had the vehicle services a couple months prior and none of these problems existed. Some of the items I told them were just fixed yet they said they were incorrectly installed. This was untrue. The prior dealership service manager was a good friend. Also, once I picked up the vehicle it had more problems than it did prior. Oil leaking, power steering not added and now made noise. Their PR Manager is a joke and not to be trusted!! Major scam!!!
EXTREMEDY RUDE STAFF - Carenthusiast
NEVER deal with this company! Avoid at all costs! Staff is completely rude and won't let you speak to anyone of management upon request.