California Mercedes-Benz Service Centers

Always amazing service. It is never too pushy and Katelyn... - Englishk81

Always amazing service. It is never too pushy and Katelyn is always top notch. She is quick and always makes it convenient. No matter who you run into everyone is friendly.

Solid. Exceptional service. i felt like the service team... - Tdemry

Solid. Exceptional service. i felt like the service team really cared about my specific vehicle even though they had 100 vehicles they were working on. Ron went above and beyond to communicate with me.

Very good service, highly recommended.Fast, easy to... - ho902

Very good service, highly recommended. Fast, easy to work with. Loner car always available. Easy to communicate, very good. Pay online, save time. Price match.

Walter’s Mercedes service advisor David Greene was... - Dan P.

Walter’s Mercedes service advisor David Greene was Awesome!!! David wrote down and addressed the issues I had with the vehicle and kept me informed by sending a real-time video feed of the service being performed. David then had my vehicle washed and brought all paperwork and my keys to me as I sat in the waiting area. David provided the best customer service I have ever experienced from a dealership. I will certainly only ask for him as my designated service advisor in the future.

Great service. Took good care of all my needs. Friendly... - alohagirlee

Great service. Took good care of all my needs. Friendly service.

Ophelia wang has always been in top of her stuff! She... - josuegonzalez99

Ophelia wang has always been in top of her stuff! She keeps me updated about the service and how everything is going. Whenever I have a situation or need advice etc she is a text away and for that I am grateful to have her as my service advisor. She’s the main reason why I get my car serviced at Mercedes Benz of Arcadia

David Noble and MB Foothill Ranch are great. I always get... - TE

David Noble and MB Foothill Ranch are great. I always get amazing service. They make bringing my car in for service very easy and hassle free.

Thanks to Brian Kim and staff for taking care of my car... - Dahlia

Thanks to Brian Kim and staff for taking care of my car needs. I feel safe and happy to drive my Mercedes-Benz. You made my day by making my the car check-up process easy and safe. Thanks again!👍😄

We walk in with the negotiated price honored. And... - Ying

We walk in with the negotiated price honored. And preferred employer program price honored. Quick in and out. The sales person is very nice and patient when introducing the car.

Great service! Great communication during process from... - Cchodera

Great service! Great communication during process from time car was delivered by tow truck to time we picked up.

As always, Temecula Mercedes provides a very easy... - cdnichols55

As always, Temecula Mercedes provides a very easy experience. Everyone that I any interaction with were very accommodating. As can be expected, very pricey. Worth it for the piece of mind.

Jason H. was friendly, accommodating, and got the job... - DTOMAN11

Jason H. was friendly, accommodating, and got the job done within the promised time frame. Will continue to patronize this establishment and work with Jason. Thank you!

Took my Sprinter van in for recall work. When I made the... - tsabedra

Took my Sprinter van in for recall work. When I made the appointment, I was told 2 days. This turned into 4 days,(waiting for parts) which turned into 8 days.(waiting for parts) No communication from the service advisor. I called repeatedly and left multiple messages. The day before taking the van for the recall, I noticed a small fuel leak on top of the fuel filter, so I advised them about this, and told them I thought it just looked like a bad connection of one of the fuel lines. After the van had been there for 8 days, "waiting for parts", only then was I informed that the fuel leak would cost $699.00 plus tax to fix. I declined because this sounded outrageous!! Well, it was outrageous!! The next day I took the van to an independent shop near my house. They charged me $21.98 to replace a 12 inch fuel line!!!! Obviously, I will not be returning to Long Beach Mercedes!!

The staff service was great, always keep me update about... - rosy

The staff service was great, always keep me update about my car service. I love it. Great experience when i got to the service always.

I always have a great experience. Ryan Helquist is the... - dorothy.mckim

I always have a great experience. Ryan Helquist is the best service advisor! I would never take my car to be serviced anywhere else but Valencia! Thank you!

Fernando Chavez did a great Job taking care of us. He... - Lupegomez25

Fernando Chavez did a great Job taking care of us. He greet us and then had us sign the papers. We got our car back sooner then promised.

Service advisor Adam Garcia was very professional and... - Tristatecoach

Service advisor Adam Garcia was very professional and explained all the details that was done on the Sprinter. And repairs were done in a timely manner.

Thank you, Kelly for the fast and efficient service... - anamdrz

Thank you, Kelly for the fast and efficient service provided. I appreciate all the help provided. Ordering the key and having it installed was an easy process.

Nicole is awesome. She is a rock star. Always advises of... - Babalou

Nicole is awesome. She is a rock star. Always advises of completion of work and updated status. I highly recommend Toyota Carlsbad to all. Thank you

Very professional and courteous staff, exactly what I... - larry.schwartz1

Very professional and courteous staff, exactly what I would expect from MB. They always do what they say, do it correctly and make you feel you are in good hands.

I have had nothing but great service from each individual... - kathykirk1

I have had nothing but great service from each individual I've met at MBEC. They answer my questions, get me into a nice loaner or drop/pickup as needed, and give my car back to me sparkling clean. I am grateful for their care in following safety precautions. A special thanks to those whom I have not met that take such consideration for my vehicle.

Everyone has gone over and above to make sure I’m happy... - WF

Everyone has gone over and above to make sure I’m happy with my new car, following up and the other employees at the dealership are super friendly.

Super easy to make an appointment online! The service was... - KYC

Super easy to make an appointment online! The service was quick and efficient! The staff were also very friendly and knowledgeable. Overall we had a great experience getting our car serviced at Autobahn and would recommend to friends.

The whole staff from front desk people, to the service... - Jcotphoto

The whole staff from front desk people, to the service advisor Aloha, to the mechanics who do such good work are a pleasure to work with. I have used this facility four times and have been very pleased with the customer service and quality of work each time. It’s a pleasure to endorse this facility. I would recommend them to anyone.

Excellent and quick turnaround New car, and not familiar... - mbgursey

Excellent and quick turnaround New car, and not familiar with electronics, technican explained certain things to me and answered my questions Very courteous and was patient

He didn’t call me what’s going on with my vehicle. After... - amitoj02

He didn’t call me what’s going on with my vehicle. After waiting all day, I called and he told me it will be ready tomorrow end of day.

Horrible service dept...what a nightmare - markamian

Sucks that Calstar is in Glendale. Sucks even more that I had to try Calstar's service department multiple times before I realized that they're just horrible at what they do. I kept my mouth shut the first few times. Left a good review the first time because the advisers pretty much beg you and play the sympathy card that their paycheck relies on it...so out of pure guilt of not wanting to hurt anyone's paycheck, I would leave a good review. I quickly realized that i'm not doing anyone a favor by doing that and after getting ripped off of my time and money...i'll speak out now. SAVE yourself A LOT of time and money and go to another dealer. Even when you go in telling them how horrendous your last couple experiences were with Calstar, they still manage to shaft you with a big smile on their faces. I wont get into details about everything...just drive 10 min out and save yourself a lot of time.

Lousy. Dealership has too much business; only Mercedes... - michael c.

Lousy. Dealership has too much business; only Mercedes in valley. Gave me a estimate to fix my car of $3,600+. Local mechanic charged $600.

great service from Eliseo Estrada he took care of my... - kevins

great service from Eliseo Estrada he took care of my concerns and was very accurate in the pricing and delivered on a great service experience

The worst dealership service department I have ever... - Rick

The worst dealership service department I have ever experienced. A 2-4 hour recall service took 3 days. Their explanation was they are really busy. How about not scheduling more cars than you can handle? When it was finally done they tried to sell me additional service the car did not need. If it was possible I would give them 0 stars. I previously got a “discounted” $1800 quote for a $60,000 service. I paid $1,100 at a local shop and it was a great experience. This place sucks. will never come back to Mercedes of Escondido.