Awesome Experience - Kwlisting
Had a great time buying an Optima from Steve and Sean at Peak Kia! I got what I wanted for a price that worked for me and I will definitely be returning!
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Sales and Leasing Consultant
Best dealership I have ever dealt with - D.Madden
This was the best used car buying experience I have ever had Chris Taylor went out of his way to make sure I was happy with everything I highly recommend this place for a good used car at very good pricing
Awesome Tony! - FujiJapan
Tony was very professional.He wasn't pushy like other salesmen in Cheyenne, Wyoming.He also had a great sense of humor. He made us laugh and felt at home. He was really friendly and we didn't feel uncomfortable at all.
quicker than expected - William528
I'll be back, did exactly what we asked. Service bulletins were a concern but seemed to be no problem. Dan was a good listener. Turned the car around in short order. Nice clean roomy service area. I even got my water bottle back that I left at the desk.
wiper blades - Sid B
Received a coupon in email for new wiper blades, decided to get them plus oil change. Everything went well and was in and out in about an hour. Waiting area was clean, they have free coffee and pastries while you wait.
First oil change for my new car. Polite, excellent greeting - Libby
Was greeted with a checkpoint of working checkpoints for safety. Explained all areas at check out. Polite and caring. I am a woman. I understood his explanations and answered my questions intelligently. I have always been treated with respect when I have taken my KIA to different dealers. I would choose a KIA DEALER for all my service and maintenance requests.
Freaking awesome - Crystag83
Kerry Kennicutt was awesome and very patient and kind. He went above and beyond for me and my mom. My recommendation is for everyone to work with him.
Great service for my car at Peak KIA Colorado Springs - Mare
I leased a 2018 KIA Sorrento in March 2018. I had been in a car accident the day before which totaled my car so I needed a new car right away. Peak KIA in Colorado Springs is where I leased the car. The sales person there was very knowledgeable and sensitive to the fact that I had lots of questions since it had been 13 years since I had bought a new car. I didn't feel pressured to buy something and I ended up with a great car that was within my budget. I recently took the car in for its first service at 5,000K miles. The Service Department was expecting me and did the service work promptly. I am very pleased with my Sorrento and the buying and service experiences have been excellent. I would recommend Peak KIA Colorado Springs to anyone looking for a new or used car.
Dishonest saleman - Jan
I purchased a 2007 Mazda CX7 from Spradley. I was told it used regular gas, in fact it uses premium. I was told they had no records of repairs - Carfax showed "warranty" repairs. When I got home I was looking in the glove box, found a MAJOR repair order for the replacement of the timing chain, repairs were done by the Spradley dealership I purchased the automobile from. When I asked for a Blue Book printout of what the car was worth the salesman printed out a report showing a car with a trailer hitch and a moon roof - the car did not have either of those items on it - deceptive, I had to eliminate features from the Blue Book report to arrive at a market value. The car was not even prepped - the glove box had an envelope the prior owner had left with repair orders, there were sunflower seeds loose in the glove box - but if they had prepped the car they probably would have pulled the repair tickets out so I had no knowledge of their deception. I wouldn't buy a dog dish from these people, let alone a car.
Do not trust their sales process or people - billionnissannocustomer
Pulled the rug out from under my 2 day purchase attempt. Gave me a story about someone buying the vehicle the morning of the 2nd day during our continuing cross country telephone communication. Friday morning I prompted the salesman to get the photos I had requested from him yesterday sent to me so that we could finalize the deal today! The sales manager was also aware that the deal was basically done because he and I had made an agreement for a trade when I had driven to Durango. Cut to the end- Salesman Travis calls back and says they sold it this morning. Think this was an outright lie because they both knew it was there late morning and that I fully intended to purchase. Can only suppose someone showed up and offered more on the spot. So what do you think? Trust them? That's up to you, but I certainly do not.
Used car purchase - Dlc
Came in to research buying a Kia Soul new vs used. Met with Josh..he was very attentive and listened to my wants etc. After test driving a used Soul I decided it was the car for me. Josh made the purchase pretty smooth with finance and all the paperwork.
The only complaint I have is with the detail department...they did not do a very good job, and Josh got some cleaner and a rag and went over the interior.
Excellent Car! - ShanelleJessica
Bought a brand new 2018 Kia Optima. Paul was great and informative. Worked with me and wasn't pushy. The car is great at a great price!!
AVOID! Thousands of $$$s in repairs in first 7 months - sdfsddsf
Bought a used Jeep Wrangler here in Feb of 2018 that had only 37K miles on it. Before even receiving the title (in first 100 miles driving the car), my Slave cylinder failed on the way to Steamboat Springs w/ my entire family in it on our way to a ski trip. Management did refund me for the service bill (after initially only proposing to cover half of it!), but the stress and lost day of a family vacation sitting at the autoshop still left a sour taste in my mouth.
Fast forward to Sept 2018, still just 7 months (and under 5k miles driven while owning the car) after buying this car from Grand Kia, now I'm again in the auto shop after losing engine power. I've been without my car for a full week and am now faced with a $780 bill to "troubleshoot" replacing the cam shaft position sensors. If this doesn't work, it'll mean the car requires an entire camshaft replacement, which could be in the thousands of dollars in repairs (which may or may not be covered by my limited 12 month warranty they gave me).
These guys sold me a lemon. Camshafts are something that are rare to go out even on 120K+ mile cars. Mine has 1/3 the miles and has now required these two large repairs totaling thousands of dollars.
I very much regret buying a vehicle here and would not recommend making the same mistake I made. Look elsewhere, this place is rated 1.2/5 on DealerRater.com and 2 stars on Yelp. The 3.6 stars on Google is quite the embellishment. AVOID AT ALL COSTS!
They don't even respond to Better Business Bureau complaints - teslasmuse
They won't take me off their mailing list, no matter how many times I call, so I opened a BBB case and they won't respond to it!
Clearly, they have so many complaints they can't keep up with them all and they don't care about the customer!