Don B - greensombrero
Service personal were very easy to communicate with.
Work was performed in a very timely manner, and far exceeded my expectations. I have been to many dealers, and this dealer seems like they actually care about there customers.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Shortline is the best. - James322
I had a great experience with Shortline Mazda! I live in Loveland, which is a quite aways from Shortline. I had talked to Courtesy in Longmont, and Spradley Barr in Fort Collins, but felt they weren't helping me. Jake Fuller at Shortline was very helpful, and knowledgeable. I bought at Shortline since it was no nonsense, and they by far had the best price. It was well worth the travel distance. While I waited for my paperwork Zaki Abunada made me comfortable with the car and the features, which are substantial. He has always been available for any questions. I highly recommend Shortline.
Internet Sales Manager
Great knowledge and care - Ryann Fogel
Keith was fantastic. He was engaged but was not overly pushy. He was very knowledgeable and accessible even after I left the dealership to answer all of my questions, and he was also patient and flexible to help create a deal that was reasonable for both sides.
Best experience! - MazdaGirl
Brian was great! Absolutely no pressure and was so knowledgeable! He went over everything with me on my first “smart car” multiple times and even set up a few of the technical features for me! I feel secure in knowing I made the right choice and if I have any questions I know I can rely on him to help me in the future! I would highly recommend him to all my family and friends!
Shady Dealership - Bethwp
I test drove a car, loved it, but needed to sleep on it. So I made an appointment for the next morning. The next day they even called to confirm the appointment, knowing I was driving 2 hours to their dealership. When I got there I spent a good hour checking the car out again and test driving. When I decided to make an offer they informed me it had already been sold to the Mazda dealership next door and the price had raised $3,000. They weren’t even willing to discuss a negotiation. The whole situation was shady. I work hard for my money and it is a big deal to buy a car. I did not feel like this was an honest dealership.
Drove 1000 miles to get another car from Tracy! - Ecotrip
I have purchased two vehicles from Tracy because she is genuine, sincere, and knows her cars!
I am happy to say this will be my second purchase of a Mazda CX5 from her. I would not go anywhere else, and I am sure there are plenty of dealers along the way!
The hands on delivery of my new car (so many new features!) was very important to me. Tracy customized those new features and settings with me and now I feel confident on my next trip that I will have no doubts or questions about the vehicle.
Best car buying experience - Renata Miata
My salesman was knowledgeable and explained everything about the car I needed to know. There was no “hard sell”. Just a pleasant experience of mutual negotiation. Follow up and service were excellent
Best experience!!! - CANDY
Our daughter and her fiance went to Penkhus Motors ladt week because her car had been totaled by her insurance company for hail damage...It was the 12th time in the last twenty years that we went in looking for a vehicle for ourselves or our children..
.These two went in looking for two used vehicles to get them thru a lean time financially...they walked out with two new 2019 Volkswagen Jettas and a monthly payment which fit their budget perfectly! This company consistently works to find us the best vehicle for the monthly payment we can afford.
The service department bends over backward to accomodate us since we live out of town.. Their work has always been exceptional! i appreciate the time they spend explaining what they find diagnostically ...getting our permission before they begin their repairs!!! It is always a pleasant atmosphere throughout the facility and we enjoy the snacks and beverages provided that make our wait comfortable!! Thanks Penkhus Motors for great service over the past twenty years!
This is the kind of place that gives dealerships a bad name - darja
It started out as a really good deal, and in the end I had such a bad experience here that 2 weeks later, still not having the car in my possession, I made them give me my money back, knowing I was going to probably spend $2000 more for the same car elsewhere. That’s how much I don’t want to do business with these people. If you insist on buying a car from these people, bring an attorney with you. OK, at least GET IT INSPECTED SOMEWHERE ELSE FIRST, and INSIST ON making all agreements directly with the manager, and have it all typed and in writing, and get copies. I came down on Saturday to test drive a Honda Fit that had just been traded in. I had negotiated pricing already over the phone, so as long as everything checked out, I was buying it that day. When he was showing me the car, the sales guy David said it had just been detailed but they still needed to do some cosmetic stuff (buffing out scratches, reattaching a side skirt, restoring headlights), but they’d deliver it to me Friday in Denver, and give me a loaner to use in the meantime. They had already inspected it, and I was told everything came back good. I took it to get independently inspected at a Honda Dealership, and they found an oil leak and a few other things. They only agreed to fix it if I paid more. So…. the pricing we negotiated was apparently contingent on me not finding out about the leak. I wish so badly I would’ve walked away at this point. Instead, I paid $250 extra and bought the car, leaving it there to repair oil leak and finish the cosmetic stuff.
Friday I texted David to ask what time it would be delivered. He said “it’s not ready” and it would be ANOTHER WEEK, and then lied about why (told me the buffing guy was really backed up- I later found out that the side skirt they were going to reattach was unsalvageable and they had to order a new one. Why he didn’t just tell me this, I have no idea. I think he didn’t bother to find out why the car wasn’t ready, and just made up an excuse). I asked to talk to a manager, and got a call from Matt, who was actually really nice and very reasonable. I told him I was upset with this whole process and we agreed he'd give me $250 back and continue with repairs. Monday, a DIFFERENT manager called me. I wish I remembered his name, so I could warn people to stay as far away as possible.
He was nasty- accused me of fabricating the fact that the other manager Matt had agreed to give me $250 back. He also told me I was owed nothing on this car besides the mechanical repairs that were already done, and they had never agreed to buff out scratches, restore headlights, or reattach the side skirt (when I came to test drive the car, the FIRST thing the sales rep said was that those things still needed to be done - they weren’t things I had asked for). Not to mention that the only reason they still had my car was that they were waiting on the side skirt. So if we never agreed to any of that, why did they still have the car? I had those things in writing, on the We Owe Statement, but this manager claimed that David isn’t authorized to add things to that document, so it didn’t matter that it was in writing. I said I wanted to talk to the manager above him. He ended the conversation by telling me ‘oh by the way, we need to come up tonight and swap out the loaner car you have, because we have a buyer for it’ and threatened me if I didn’t allow them to pick it up. I told him they could pick it up but I wanted a call from the GM first thing in the morning. 3 days went by without a call from anyone. David texted me saying they were ready to deliver the car, and when I asked him if the new side skirt had been reattached, scratches buffed and headlights restored, he responded with a vague “the car looks good.” I asked for a photo of the side skirt, and he sent me one that clearly shows the old broken side skirt reattached- it looks AWFUL. I politely told him I was still waiting for a call from the manager to get things resolved. Finally, on Thursday I informed them I was driving to the mountains for the weekend and would prefer to not do the trip in their loaner car, but was still patiently waiting for a call from a manager. After threatening to report the loaner car as stolen, Reece finally called me and agreed to give me my money back. When David drove up to pick up the loaner and bring me my check, he had the nerve to again offer me the $250 back if I’d take the car. I will gladly pay more to have an HONEST experience somewhere else.
fantastic - Tiffany Marlow
This dealer gave me speedy service, a comfortable experience and I got exactly what I wanted. I am 100 percent happy with my buying experience.