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Quick, fast and Lane made it easy for me to understand... - Notchbackkid90
Quick, fast and Lane made it easy for me to understand there process to get my car fix
Top Reviewed Specialists At This Dealership
General Sales Manager
Communication during a service is on point! Friendly and... - GABYMESCUDI
Communication during a service is on point! Friendly and professional staff. I was dreading coming into a dealer due to their fees however I felt very comfortable with the price and work that was done.
Sales & Leasing Consultant
The sales and service staff were very professional and... - B.L.EASTMENT
The sales and service staff were very professional and easy to work with in buying by car and subsequent service.
Sales & Leasing Consultant
This dealership did for me, in 36 hours total, what... - scpepper
This dealership did for me, in 36 hours total, what another dealership “couldn’t” do for over a year. Amazing, efficient, knowledgeable, kind & caring staff. They made extra sure that we stayed in my price point and they still managed to get me into a nicer vehicle.
Special Finance Salesman
I'm very disappointed. I had a good sales experience with... - Done
I'm very disappointed. I had a good sales experience with Sarah Sacks at Groove, but I will never work with Groove again due to the exceptionally bad experience with the Finance department. They do anything but make car buying easy.
I paid cash, no loan, and repeatedly stated for more than an hour that I did not want prepaid maintenance nor an extended warranty. Sam Lyons would not finish the deal and let me leave until I agreed. I was told these additional items are 100% refundable within 30 days notice. I agreed (just to be able to leave as I'd missed both lunch and dinner due to this). These guys work hard, fast, and are pressured to push these add-ons. Once I agreed, he immediately provided the paperwork to finish the sale and I was quickly on my way. I wrote a letter to Sam Lyons the next morning asking for a full refund of both the $560 prepaid maintenance and the $2,722 extended warranty. There was some back and forth and I waited a month to receive the check, but it never came. I then started reaching out to Dealership Management - Bob Chapman and Sam Whitney. No one in the dealership could (was allowed to?) help me except for Bob Chapman, who manages the Finance Department. Not one staff member could even tell me what prepaid maintenance covers - I was told that Bob Chapman is the only person I could speak with. Voicemails were not returned and when I called back to speak with any other person in Finance or the Dealership in general, the receptionist didn't greet me, but immediately transferred me to Bob Champman's voicemail box.
I have been very pleasant in all of my communications. I purchased the vehicle on June 25, 2021 requesting refund on June 26, 2021. On August 29 I finally received a check for $2,722 refund for extended warranty. I called on September 1 and 2 and was again told I can only speak with Bob Chapman - no other individual in Finance, Sales, or any department of Groove Dealership can speak to me about my request, the status, or what prepaid maintenance includes.
The morning of September 2, 2021 I sent another followup email to both Bob Chapman and Sam Whitney requesting a check refunding me $560 refund for prepaid maintenance.
I have yet to hear back from anyone at Groove. Bob either needs more help, or he needs to empower his staff, which would greatly improve the customer experience.
Recently bought a 2018 Mazda CX-5. Every one I met at... - marycwilliams53
Recently bought a 2018 Mazda CX-5. Every one I met at this dealership was amazing!
Customer service exceptional
Sales Manager Steven Lewis
Finance Ian Mcclearn
Mazda service manager Michael Brossard
Professional, friendly, and will go the extra mile!
Knowledgeable & Fair- Grateful to have found them! - jhquality
We were looking on line for a used car and found the one I wanted at McDonald West. Johnny was new, but knew cars and helped us review all aspects of our purchase. You don't have to have your guard up when you visit this dealer. They worked with us and I drove home the car of my dreams. I highly recommend them!.
fantastic - Tiffany Marlow
This dealer gave me speedy service, a comfortable experience and I got exactly what I wanted. I am 100 percent happy with my buying experience.
Bob Penkhus Volvo, Mazda Inc.
Buyer & Service Advisor
Bob Penkhus Mazda at Powers