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Excellent service on a routine oil change. I didn't know... - TARYN.GRAF
Excellent service on a routine oil change. I didn't know ahead of time, but they have a complimentary car wash, which was great! I'd definitely go there again.
Top Reviewed Specialists At This Dealership
Sarah is always super helpful and responsive! She goes... - LKROVITSKY
Sarah is always super helpful and responsive! She goes above and beyond to get my vehicle done with quality work. I got some road paint on my car and she took it upon herself to get it off. Example of the above abs beyond.
Sales & Leasing Consultant
Sales & Leasing Consultant
Always treated well by everyone regardless of the... - EDWARDPRICE
Always treated well by everyone regardless of the department. Sales staff very knowledgeable of their product and questions are always answered. Service appointments are easy to schedule and the work is always completed to my satisfaction.
The experience I had at Sill-Terhar Ford was excellent.... - pjcarmody62
The experience I had at Sill-Terhar Ford was excellent. My salesperson Graham Derbyshire was very friendly and professional. His follow-up was also excellent. I would not hesitate to send my friends and family there.
Working with Andrea was fantastic. She had such a great... - BH
Working with Andrea was fantastic. She had such a great attitude, answered every question we had, and made the car-buying process very easy. I really loved how much she connected with my husband and I; it honestly felt like we were having a conversation with an old friend.
After deciding what our budget was and what we were looking for, Andrea helped us find a car that we were super excited about. We've had our CX-5 for a few weeks now and couldn't be happier!
Knowledgeable & Fair- Grateful to have found them! - jhquality
We were looking on line for a used car and found the one I wanted at McDonald West. Johnny was new, but knew cars and helped us review all aspects of our purchase. You don't have to have your guard up when you visit this dealer. They worked with us and I drove home the car of my dreams. I highly recommend them!.
I am torn. Bought a car here and within 6 weeks the... - Sarge79
I am torn. Bought a car here and within 6 weeks the passenger window would not roll up or down. Took it in to learn the weather stripping was messing with the window and they would need to order the part. This was Friday. Came back on Monday, still no part. Called Wednesday - was told the part was in. Go to dealership on Wednesday - it's the wrong part. Finally get a call Friday that they have the right part. Then I was quoted a price. Which is insane since I had the standard 2000 mile warranty (I had put less then 1000 miles since bought). Regardless, I pay in my monthly payments for the PREMIUM warranty, and they could not locate this either. Joe Franz ended up taking the hit of the cost for me. I appreciate all the Joe Franz did for me, however he should NOT have had to pay as this should have been covered under warranty.
**ALWAYS BRING YOUR WARRANTY PAPERWORK WITH YOU SINCE THEIR SYSTEM DOESN'T SEEM TO SAVE THAT INFORMATION**
Won’t be honest. Tries to hide behind a computer screen.... - bubbasd
Won’t be honest. Tries to hide behind a computer screen. Negative person . Can’t confront people in person or find a way to communicate to help
I feel like this place is really still in tune with the... - Lindseytaysnyder
I feel like this place is really still in tune with the type of shady sales tactics that make people nervous about car dealerships. Make sure you ask for a break down of the work being done before you actually let them do it. I came in for just an oil change and the service sales man Zack was trying to get me set up for warranty stuff right off the bat. He later told me, after my car was already being worked on that my cabin air filter was trashed from all the smoke and ash in the air. He then proceeded to explain that this filter is going to run me about $100 because it’s a special filter for my car that only Mazda makes. I hope other customers are smarter than I am and ask for a break down of all charges before they allow any work to be done. My grandfather worked in the automotive industry for thirty years and warned me about salesmen like this. They give you inaccurate information and don’t quote what you’re actually paying for. I wasn’t shown a breakdown of what I was actually being charged for just told that my car needed this very specific thing that could only be done there. I don’t trust this type of business practice of bait and switch tactics. (The filters are very cheap and can be purchased pretty easily online.) I’ll be more careful about doing my research before accepting any last minute recommend work on my vehicle in the future. I spoke with a manager about the issue and he was very rude and dismissive. I’m very very particular about where I have my car taken care of for this reason. I have so far only done business with the West location and they’ve always been honest and upfront with me. I’ve never once felt like they were trying to dupe me or up sell me so this was very disappointing.
fantastic - Tiffany Marlow
This dealer gave me speedy service, a comfortable experience and I got exactly what I wanted. I am 100 percent happy with my buying experience.
Bob Penkhus Mazda Volkswagen Volvo
Buyer & Service Advisor
Bob Penkhus Mazda at Powers