Took care of my issues - J Robins
We have been customers for approximately 9 months and in that time we have had good service and attention. We feel comfortable with Scranton Motors and plan on continuing our relationship with them.
Top Reviewed Specialists At This Dealership
Cadillac Client Care Advisor
Great experience - Julie P
My experience at this dealership was great, most definitely because Vin was amazing to work with. Honest, real guy that has no interest in being the normal slimeball salesman that I’ve dealt with at just about every other dealership I went to. He’s also incredibly attentive while also understanding when to give space, without even asking him. He genuinely cares about his clients and wants to make sure that you’re comfortable, happy, and most importantly, making sure you get a safe, great vehicle. (I bought used)
Honestly, everyone at Northwest was so nice and courteous. They went above and beyond to make sure I understood all of my choices and effortlessly made it a non pressure situation.
They take care of you - Bronxee29
Specifically Andy Hall and Jason Rivera do a great job
They meet our needs and we will continue to go back for all of our car needs
New Millennium Sales
Routine maintenance - Maryann Britto
Service at D'addario is top notch.
Everyone is friendly; service is always done timely.
Joe always greets me with a smile.
He communicates service/cost prior to performing any work on my Cadillac.
They provide free shuttle service, if I'm unable to wait (the driver is always super friendly).
One of the best dealerships I've had the pleasure of using
Great service - LeeVF
Great service like always, Ashley was very helpful and knowledgeable about the service of my vehicle. I’ll be back soon whit my other car for service. Thank You
Fabalous Customet Setvice!! - rrizzo44
I had the best car leasing experience ever!! My Salesmen Fausto was amazing!! He helped me find the best deal!! Mike the general manager was also wonderful!! I will recommend them to all of my friends!!
Extraordinary Experience - GaryTDI
I was browsing new Corvettes on CarGurus and came upon a great deal on a 2017 Corvette Z51 3LT. I submitted a question and got a response very quickly. After a few emails I ended up setting an appointment so that my trade could be valued and I could look at the Corvette. Dan Hass was my sale person and he was extremely friendly and laid back. I felt no pressure at all during our entire interaction which spanned emails, texts, and an in person meeting. I test drove the Corvette and noticed a blemish on the door trim. Dan was quick to talk to someone that could take a look and I was assured that it would be taken care of if I chose to purchase the vehicle. I was fully expecting something to ‘come up’ with a mistake in advertising on the online price of the car, but everything went as smooth as silk an Dan did all the talking behind the scenes with the Sales Manager and anyone else. Some of my previous experiences at other dealerships, buying a new car, ended up with me having to speak to the ‘sales manager’ and then getting some run around about how I can’t get the price I expected. Not here! The guys at Blasius are straight shooters and don’t waste an ounce of your time. This was the most pleasant experience I’ve ever had buying a new car, and I’ve gone through this at least 10 times in the past. I pick up my new Corvette on Saturday and I’m very excited about welcoming it home! Thank you Blasius and team for a truly extraordinary car buying experience!
The temp gauge on my Cadillac STS indicated overheating... - windborn
The temp gauge on my Cadillac STS indicated overheating (car had 124,512 miles). There were no alarms or warning messages, just the temp gauge reading higher than normal (no visible signs of overheating - i.e. steam, etc.).
I took the car to Alderman Cadillac who has done all work on the car since I bought it from them. The exact same problem occurred 4 times over the course of the next several months (4,336 miles). At various times they replaced the water pump, flow tank, pressure tested and flushed the system. After the 4th repair attempt, I drove the car for about 60 miles, it overheated, the "overheating - stop engine" alarm came on, and the car was towed back to Alderman for repair. The new service manager, Jim Ghezzi, said the head gaskets were bad so they rebuilt the top end of the engine.
I drove the car for only 3,615 miles and the engine started to knock. The new service manager, Todd Griven, told me that the bottom end of the engine was bad and that now I needed a new engine.
Alderman installed a new engine. I drove the car 839 miles and the serpentine belt fell off. I drove the car another 857 miles and the car overheated again (same as initial problem). Alderman replaced the radiator and said the problem was gone. I drove the car another 1,905 miles and the cabin heating stopped working. They replaced the blower and said the car was OK.
I drove the car another 422 miles and the car overheated again, the "overheated - stop engine" alarm came on, and the car was towed back to Alderman. The service manager, Todd Griven, told me that the original thermostat had never been changed out. They changed it, changed the oil, added coolant, and said the overheating problem was now finally fixed.
I drove the car another 1,131 miles and the electrical system died and car was towed to Alderman. The new service manager, Steve Spada, said I needed a new alternator and that my serpentine belt was bad (3rd one in 5,154 miles). I drove the car another 46 miles, and the "service electrical system" alarm came on. A few minutes later, the car overheated, and the "overheated - stop engine " alarm came on. The car was towed back to Alderman and after a few days they told me that I now needed yet another new engine which would cost me another $9,000.
I have spoken several times with the new service manager Steve Spada and owner Scott about this problem. Since the overheating problem first occurred, this car has been at Alderman's shop for over 80 days and I have incurred over $15,000 in costs for repairs and car rentals. The car is un-drivable, and un-sellable.
Alderman never fixed the original overheating problem. They charged me a lot of money for parts and work that were not necessary. The car was in their shop 19 times during this period (about every 680 miles). Their inability to diagnose and repair the ongoing overheating problem was directly responsible for the failure of two engines and rendering my car worthless. Interestingly, Alderman has had 11 new service managers since I bought this car from them.
I last met with the owner, Scott, on 3/8/07. He agreed that they owed me something for all of the problems I have experienced. Their offer was the following choice:
1. I could pay $2,500 to have the engine fixed.
2. $2,500 for the car in trade if I bought another car from them.
What would you choose to do?
Excellant customer service - Happy customers from East Killingly
We loved how the salesman did not push us into test driving a vehicle to make us fall in love with it before we talked numbers. He was able to provide us with a trade in number on our vehicle and a estimate of a monthly payment for us to think about before a test drive. He cared about us as people instead of pushing us into sale we could not afford ! Thanks again for your professionalism and great team efforts on your whole sales team !
The Valenti stores that I do business with (Porsche and... - camthebull
The Valenti stores that I do business with (Porsche and Cadillac) treat my wife and I with such respect and courtesy that I cant imagine
buying a car somewhere else. I have purchased 7 new Porsche's since 2006 and have been extremely satisfied with every deal.
I believe it has to do with the general manager (Steve) and the way he treats his employees. His professionalism and kindness seems
to resonate through the showrooms and service areas....
Sullivan's Northwest Hills Chevrolet Buick GMC Cadillac
Stephen AutoMall Centre
Client Care Advisor