OUTSTANDING!!! - Mhemstedt06
Words can’t describe my appreciation for what Keith is done for me. There’s a reason why there’s a service manager position and there’s a reason why Keith holds that spot, and it is simply because, he is outstanding!!! Thank you Keith and the Scranton Motors service team for fixing my car!
Top Reviewed Specialists At This Dealership
Cadillac Client Care Advisor
Cadillac Brand Ambassador
Client Care Advisor
Great Buying Experience - John K
The team at Northwest Hills was a pleasure to deal with during the purchase of our new GMC Canyon. Vin was our sales consultant and helped us navigate the entire process. When we needed to get a minor issue resolved before we could take delivery of my truck, Vin was completely involved to ensure we were completely satisfied with how the process was handled. His focus on client satisfaction was excellent. We highly recommend Vin to anyone who plans to visit this dealership.
We also worked with Darren for all of the financing, warranty discussions and transferring the registration from our trade-in. He walked us through the process step-by-step and took the time to answer any questions we had. We truly appreciated his candid and honest approach.
They sold me trust, not just a car - I even got a bow!!!
By the time I made it to Stephen Toyota; I knew exactly what I wanted, I just didn’t know from who. I had been shopping around and comparing salesmen pitches, which is truthfully exhausting. When I met with Saeid Heydari, it was different. He made the process about me and what I wanted. He didn’t try to jazz up and sell me a car or features I didn’t need- but had me lay out everything I wanted (and didn’t) and just made it happen. He was patient and fought for me, as a customer, to get what I wanted for the price I wanted. No matter how many times I sent him back to the “big boss” for a better price or to add or change something, Saeid did it with a laugh and smile on his face. He didn’t just sell me a car; he sold me his trust.
New Millennium Sales
Exceptional Customer Service - Sean F
We bought a car from this dealer couple of years ago and had some issues. They listened to our concerns and resolved the problem to our complete and total satisfaction. We will definitely be doing business with them in the future. Highly Recommend!
True Gentlemen - Big Ron
Went out of their way to make sure that I was 100%
Satisfied with my Escalade
And My Cousin Bought a CT6 at the same time
He couldn’t believe how seamless the process was
Customer service is dead at D'Addario - Brian340951
I brought my Cadillac in for service, and instead got scammed. The price that was quoted, and agreed upon was raised by a significant amount, after they performed the service, without consulting me. After 30 minutes of trying to resolve the dispute, i gave up, and requested my keys. After another 45 minutes of begging my keys were finally returned. I was threatened with arrest, and the police were actually called. Allegedly I could have been charged with "theft of service" for paying only 90% of what they demanded, which was already more than the quote i agreed to. In the end i paid the full amount. Still it is disgusting instead of treating the situation with respect, I was treated like a criminal. Whether these people believed i was right, or wrong is irrelevant. There is no reason to treat a customer so horribly.
Never even scheduled - ELROwner
Called on a Saturday to inquire about a flat tire fix, was told to bring it in and that it should be a quick fix since it was not on rim of tire. Drove 45 mins to bring my car, waited an hour, was told that while it was not on the rim it would still require a new tire. Fine. Was told they don't carry that tire and would call me on Monday when they should have it. I called them Wednesday for an update since I got no call and it appears it wasn't even ordered! They "reordered" it and told me they would call me tmrw. Got the call, tire is in, wanted to set up appt for Monday but I work so was asked to come in Saturday 12pm, sounds good. I get there Saturday 11:30, sir your not on my schedule today. COME ON GUYS. I explained that I was told to come in today at 12pm but was looked at like I was lying. Reluctantly he said he'll "see what he could do". Guy was rude, no sympathy to my situation. After an hour and 45 mins of waiting. "Car is all set, comes to 49.99 lady here will ring you up" Guy walks away, the lady says it's 79.99. Really guys.. you can do better. Awkward 15 sec silence when I told her the fella said 49.99. Great now I'm lying again huh. She changed it to the price but man, what a bad overall experience. I pray next visit is better. Stay away if you have other options...
Not a Reliable or Trustworthy Sales - KathyL.
When buying my car and trying to get a better price, I ended up with a lesser quality vehicle. When I took a test drive I was told the 2018 cars had a blind spot monitors in the side mirrors which I expressed that I wanted in my new vehicle. Also I wasn't told about the auto stop feature until 2 minutes before I left the lot. He said I don't know why people don't like it? I found out if you are in a traffic jam in the heat of the summer. When your car shuts down, so does your A/C?! When I sent a letter of complaint to the dealership explaining that I felt I was done wrong they re-directed me to the salesman that did me wrong and he just ran me in circles. He explained that while dickering a lesser price on my vehicle, I received a lesser value vehicle. He said it would have cost me $2000 more for the blind spot monitoring. I said I would gladly have paid that for that feature and if he had been on the up and up with me I would have told him that at the time. They also paid me less for my vehicle than the salesman said they would? I told them that the vehicle I was buying was supposed to be my forever car and now I call it my Never Car. I never should have bought it.
The temp gauge on my Cadillac STS indicated overheating... - windborn
The temp gauge on my Cadillac STS indicated overheating (car had 124,512 miles). There were no alarms or warning messages, just the temp gauge reading higher than normal (no visible signs of overheating - i.e. steam, etc.).
I took the car to Alderman Cadillac who has done all work on the car since I bought it from them. The exact same problem occurred 4 times over the course of the next several months (4,336 miles). At various times they replaced the water pump, flow tank, pressure tested and flushed the system. After the 4th repair attempt, I drove the car for about 60 miles, it overheated, the "overheating - stop engine" alarm came on, and the car was towed back to Alderman for repair. The new service manager, Jim Ghezzi, said the head gaskets were bad so they rebuilt the top end of the engine.
I drove the car for only 3,615 miles and the engine started to knock. The new service manager, Todd Griven, told me that the bottom end of the engine was bad and that now I needed a new engine.
Alderman installed a new engine. I drove the car 839 miles and the serpentine belt fell off. I drove the car another 857 miles and the car overheated again (same as initial problem). Alderman replaced the radiator and said the problem was gone. I drove the car another 1,905 miles and the cabin heating stopped working. They replaced the blower and said the car was OK.
I drove the car another 422 miles and the car overheated again, the "overheated - stop engine" alarm came on, and the car was towed back to Alderman. The service manager, Todd Griven, told me that the original thermostat had never been changed out. They changed it, changed the oil, added coolant, and said the overheating problem was now finally fixed.
I drove the car another 1,131 miles and the electrical system died and car was towed to Alderman. The new service manager, Steve Spada, said I needed a new alternator and that my serpentine belt was bad (3rd one in 5,154 miles). I drove the car another 46 miles, and the "service electrical system" alarm came on. A few minutes later, the car overheated, and the "overheated - stop engine " alarm came on. The car was towed back to Alderman and after a few days they told me that I now needed yet another new engine which would cost me another $9,000.
I have spoken several times with the new service manager Steve Spada and owner Scott about this problem. Since the overheating problem first occurred, this car has been at Alderman's shop for over 80 days and I have incurred over $15,000 in costs for repairs and car rentals. The car is un-drivable, and un-sellable.
Alderman never fixed the original overheating problem. They charged me a lot of money for parts and work that were not necessary. The car was in their shop 19 times during this period (about every 680 miles). Their inability to diagnose and repair the ongoing overheating problem was directly responsible for the failure of two engines and rendering my car worthless. Interestingly, Alderman has had 11 new service managers since I bought this car from them.
I last met with the owner, Scott, on 3/8/07. He agreed that they owed me something for all of the problems I have experienced. Their offer was the following choice:
1. I could pay $2,500 to have the engine fixed.
2. $2,500 for the car in trade if I bought another car from them.
What would you choose to do?
Excellant customer service - Happy customers from East Killingly
We loved how the salesman did not push us into test driving a vehicle to make us fall in love with it before we talked numbers. He was able to provide us with a trade in number on our vehicle and a estimate of a monthly payment for us to think about before a test drive. He cared about us as people instead of pushing us into sale we could not afford ! Thanks again for your professionalism and great team efforts on your whole sales team !
The Valenti stores that I do business with (Porsche and... - camthebull
The Valenti stores that I do business with (Porsche and Cadillac) treat my wife and I with such respect and courtesy that I cant imagine
buying a car somewhere else. I have purchased 7 new Porsche's since 2006 and have been extremely satisfied with every deal.
I believe it has to do with the general manager (Steve) and the way he treats his employees. His professionalism and kindness seems
to resonate through the showrooms and service areas....
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