Best Cadillac Dealership in Greater Hartford - Annie & John
My wife and I wanted to purchase a 2018 Cadillac Escalade ESV so I contacted 5 Cadillac Dealerships on line and waited for replies. One dealerships never replied, some replied but didn't answer my questions, one said they could locate an Escalade in Massachusetts. David Baeza from Scranton Cadillac replied quickly, was very professional and extremely polite throughout the entire buying process. David answered all of our questions and did not pressure us in any way. He had the vehicle we were looking for and put together the best deal without going back and forth. It was truly a pleasure meeting and working with David. We also met with Mr Scranton, and many nice employees at the dealership. We would definitely recommend Scranton Cadillac to anyone looking to purchase a Cadillac! Wonderful experience! David -
Top Reviewed Specialists At This Dealership
Cadillac Client Care Advisor
Client Care Advisor
Excellent experience!!! - cindy
I saw a Kia Sorrento advertised online at Northwest Hills, Torrington ct(Dec 2017) to get info on this particular car and TJ got on the phone and gave me all the info I requested. As I was very excited to see the car but could not get up there for a few hours as I lived about an hour away from the dealership, TJ offered to drive the car to me. Well, I was ecstatic and could not believe that someone would take the time out of his busy day to do that. TJ to me was so courteous, very sweet, not like a pushy salesman that I had experience with in past cars. TJ went above and beyond for me. Thankyou so very much TJ Fitzpatrick. You are truly the best!!! I would definitely go back to Northwest Hills for any car and will find TJ again.
Awesome Job - fanick
John Goldbeck GM Service Consultant was great to deal with . Easy to setup appointment and then confirmed that my recall part was in for recall and my 2 key fobs were in stock. When I could not make the appointment John understood what was going on and told me to let me know whenI could get there and he get me in at 745am and get me done asap which did happen and between the recall and programing of the 2 new key fobs time was great. Cannot express my big thank you to John and the GM team there that they are number 1 to me. Thats why I buy my cars from them and have them do all my repairs on them. Never ever would think of going anywhere else and hope John stays a long time there. Please pass this review onto John for me and cannot express my big thank you. PS he always checks if there is anymore recalls this way I can stay up to date with my car and my safety when driving. Again please send this to John and let him know I am most grateful to him and staff there they are awesome.
Stephen AutoMall Centre - CDofLM
My experience with Stephen's, specifically Salesperson Piotr (Peter) Urbanski, was as excelllent as that I had with Toyota of Greenfield, specifically Sales Manager Craig, was poor. Peter was knowledgeable, polite, accommodating, helpful and in every way, handled our ultimate purchase at this dealership in the most professional way. I can criticize nothing in my business relationship with anyone at Stephen's. It was easily worth going 40 miles out-of-state for our transportation need.
Great service - LeeVF
Great service like always, Ashley was very helpful and knowledgeable about the service of my vehicle. I’ll be back soon whit my other car for service. Thank You
Excellant customer service - Happy customers from East Killingly
We loved how the salesman did not push us into test driving a vehicle to make us fall in love with it before we talked numbers. He was able to provide us with a trade in number on our vehicle and a estimate of a monthly payment for us to think about before a test drive. He cared about us as people instead of pushing us into sale we could not afford ! Thanks again for your professionalism and great team efforts on your whole sales team !
Best car buying experience ever - Mikyl C
Ron and Mike who are general managers at the dealership were both extremely attentive and beyond helpful. They answered every question and took the time to talk things through.
This was the first time buying a car in another state and they made it all Seamless. Raj then delivered my car to me and took time to explain every feature and walked me through all details. Never been happier with a car purchase and I've bought audi and infinity in the past. Big thx to the stellar team at the Greenwich dealership.
Bad cars and worse customer service. - Brian Edwards
My girlfriend bought a 2013 chevy cruz here and i understand all cars break down, but hers is a total lemon. We brought the car in several times for the same parts that kept breaking. The first time, they told her the part was not under warranty and she paid on her credit card. After personally doing some research, i found it was under warranty, contacted them, and they reimbursed her card. These people are crooks. I wonder how many people this happens to and goes unnoticed. Recently the car broke down again (big surprise), and had to call the service dept. to find out what went wrong. The woman on the phone was extremely rude, and told me one of the broken parts was a "tensioner belt". I explained to her their is no such part... Her car has a timing belt, a tensioner pulley; their is no "tensioner belt". When i said this she got even more rude explaining she didn't have the paperwork in front of her. I would not recommend anyone purchase a car nor have it serviced there.
The temp gauge on my Cadillac STS indicated overheating... - windborn
The temp gauge on my Cadillac STS indicated overheating (car had 124,512 miles). There were no alarms or warning messages, just the temp gauge reading higher than normal (no visible signs of overheating - i.e. steam, etc.).
I took the car to Alderman Cadillac who has done all work on the car since I bought it from them. The exact same problem occurred 4 times over the course of the next several months (4,336 miles). At various times they replaced the water pump, flow tank, pressure tested and flushed the system. After the 4th repair attempt, I drove the car for about 60 miles, it overheated, the "overheating - stop engine" alarm came on, and the car was towed back to Alderman for repair. The new service manager, Jim Ghezzi, said the head gaskets were bad so they rebuilt the top end of the engine.
I drove the car for only 3,615 miles and the engine started to knock. The new service manager, Todd Griven, told me that the bottom end of the engine was bad and that now I needed a new engine.
Alderman installed a new engine. I drove the car 839 miles and the serpentine belt fell off. I drove the car another 857 miles and the car overheated again (same as initial problem). Alderman replaced the radiator and said the problem was gone. I drove the car another 1,905 miles and the cabin heating stopped working. They replaced the blower and said the car was OK.
I drove the car another 422 miles and the car overheated again, the "overheated - stop engine" alarm came on, and the car was towed back to Alderman. The service manager, Todd Griven, told me that the original thermostat had never been changed out. They changed it, changed the oil, added coolant, and said the overheating problem was now finally fixed.
I drove the car another 1,131 miles and the electrical system died and car was towed to Alderman. The new service manager, Steve Spada, said I needed a new alternator and that my serpentine belt was bad (3rd one in 5,154 miles). I drove the car another 46 miles, and the "service electrical system" alarm came on. A few minutes later, the car overheated, and the "overheated - stop engine " alarm came on. The car was towed back to Alderman and after a few days they told me that I now needed yet another new engine which would cost me another $9,000.
I have spoken several times with the new service manager Steve Spada and owner Scott about this problem. Since the overheating problem first occurred, this car has been at Alderman's shop for over 80 days and I have incurred over $15,000 in costs for repairs and car rentals. The car is un-drivable, and un-sellable.
Alderman never fixed the original overheating problem. They charged me a lot of money for parts and work that were not necessary. The car was in their shop 19 times during this period (about every 680 miles). Their inability to diagnose and repair the ongoing overheating problem was directly responsible for the failure of two engines and rendering my car worthless. Interestingly, Alderman has had 11 new service managers since I bought this car from them.
I last met with the owner, Scott, on 3/8/07. He agreed that they owed me something for all of the problems I have experienced. Their offer was the following choice:
1. I could pay $2,500 to have the engine fixed.
2. $2,500 for the car in trade if I bought another car from them.
What would you choose to do?
The Valenti stores that I do business with (Porsche and... - camthebull
The Valenti stores that I do business with (Porsche and Cadillac) treat my wife and I with such respect and courtesy that I cant imagine
buying a car somewhere else. I have purchased 7 new Porsche's since 2006 and have been extremely satisfied with every deal.
I believe it has to do with the general manager (Steve) and the way he treats his employees. His professionalism and kindness seems
to resonate through the showrooms and service areas....
Sullivan's Northwest Hills Chevrolet Buick GMC Cadillac