ABS Brake warning light - Chrisco
They quickly found a bad wheel bearing causing the problem and got me back on the road! Best part, it was under warrant. Hey, nice lounge with coffee and WiFi too!
Top Reviewed Specialists At This Dealership
Cadillac Brand Ambassador
Cadillac Client Care Advisor
General Sales Manager
New Truck - Ccwarner90
I went in with a truck in mind and Vin found me an interchangeable make/model with half the miles for a very comparable price.
great experience - joni
After a long search for a preowned vehicle,it was great to meet Boris Lukic .He was very helpful and made my buying experience pleasurable ! Very pleased with my new 4 runner !
New Millennium Sales
Exceptional Customer Service - Sean F
We bought a car from this dealer couple of years ago and had some issues. They listened to our concerns and resolved the problem to our complete and total satisfaction. We will definitely be doing business with them in the future. Highly Recommend!
Excellent service! - KimCT
Very friendly and helpful staff. This was my first time using this dealership and i will gladly come back for future repair and maintenance needs.
Customer service is dead at D'Addario - Brian340951
I brought my Cadillac in for service, and instead got scammed. The price that was quoted, and agreed upon was raised by a significant amount, after they performed the service, without consulting me. After 30 minutes of trying to resolve the dispute, i gave up, and requested my keys. After another 45 minutes of begging my keys were finally returned. I was threatened with arrest, and the police were actually called. Allegedly I could have been charged with "theft of service" for paying only 90% of what they demanded, which was already more than the quote i agreed to. In the end i paid the full amount. Still it is disgusting instead of treating the situation with respect, I was treated like a criminal. Whether these people believed i was right, or wrong is irrelevant. There is no reason to treat a customer so horribly.
Bad dealer, go to corner. - Dwood
So far a 3 and it could go lower.
Starting with friendly salesmen with no knowledge of systems, engines, or even who the local ford dealer is. I would know the competition.
Dealer tag for 2 weeks sales wont return calls, then lies and tells the "MANAGER" he left mesages. Yet there are none on my home phone or cell que.
The oil report shows 20% used yet its burt smell, leaves a heavy sediment ring on a paper toeel and smels burnt.
Plastic removanle rivets missing in underhood panels. I had to replace.
On top of that, we bought the lifetime oil and tire program yet they appear to have reset the oil clock and NOT changed the oil.
If you just get in and drive it, then it dont matter.
But if you drive 60miles a day, good oil is a must. And i need a dealer i can trust and i dont know if i will over $35 in oil.
I reccomend buying elsewhere. Smiles get you only so far.
The temp gauge on my Cadillac STS indicated overheating... - windborn
The temp gauge on my Cadillac STS indicated overheating (car had 124,512 miles). There were no alarms or warning messages, just the temp gauge reading higher than normal (no visible signs of overheating - i.e. steam, etc.).
I took the car to Alderman Cadillac who has done all work on the car since I bought it from them. The exact same problem occurred 4 times over the course of the next several months (4,336 miles). At various times they replaced the water pump, flow tank, pressure tested and flushed the system. After the 4th repair attempt, I drove the car for about 60 miles, it overheated, the "overheating - stop engine" alarm came on, and the car was towed back to Alderman for repair. The new service manager, Jim Ghezzi, said the head gaskets were bad so they rebuilt the top end of the engine.
I drove the car for only 3,615 miles and the engine started to knock. The new service manager, Todd Griven, told me that the bottom end of the engine was bad and that now I needed a new engine.
Alderman installed a new engine. I drove the car 839 miles and the serpentine belt fell off. I drove the car another 857 miles and the car overheated again (same as initial problem). Alderman replaced the radiator and said the problem was gone. I drove the car another 1,905 miles and the cabin heating stopped working. They replaced the blower and said the car was OK.
I drove the car another 422 miles and the car overheated again, the "overheated - stop engine" alarm came on, and the car was towed back to Alderman. The service manager, Todd Griven, told me that the original thermostat had never been changed out. They changed it, changed the oil, added coolant, and said the overheating problem was now finally fixed.
I drove the car another 1,131 miles and the electrical system died and car was towed to Alderman. The new service manager, Steve Spada, said I needed a new alternator and that my serpentine belt was bad (3rd one in 5,154 miles). I drove the car another 46 miles, and the "service electrical system" alarm came on. A few minutes later, the car overheated, and the "overheated - stop engine " alarm came on. The car was towed back to Alderman and after a few days they told me that I now needed yet another new engine which would cost me another $9,000.
I have spoken several times with the new service manager Steve Spada and owner Scott about this problem. Since the overheating problem first occurred, this car has been at Alderman's shop for over 80 days and I have incurred over $15,000 in costs for repairs and car rentals. The car is un-drivable, and un-sellable.
Alderman never fixed the original overheating problem. They charged me a lot of money for parts and work that were not necessary. The car was in their shop 19 times during this period (about every 680 miles). Their inability to diagnose and repair the ongoing overheating problem was directly responsible for the failure of two engines and rendering my car worthless. Interestingly, Alderman has had 11 new service managers since I bought this car from them.
I last met with the owner, Scott, on 3/8/07. He agreed that they owed me something for all of the problems I have experienced. Their offer was the following choice:
1. I could pay $2,500 to have the engine fixed.
2. $2,500 for the car in trade if I bought another car from them.
What would you choose to do?
Excellant customer service - Happy customers from East Killingly
We loved how the salesman did not push us into test driving a vehicle to make us fall in love with it before we talked numbers. He was able to provide us with a trade in number on our vehicle and a estimate of a monthly payment for us to think about before a test drive. He cared about us as people instead of pushing us into sale we could not afford ! Thanks again for your professionalism and great team efforts on your whole sales team !
The Valenti stores that I do business with (Porsche and... - camthebull
The Valenti stores that I do business with (Porsche and Cadillac) treat my wife and I with such respect and courtesy that I cant imagine
buying a car somewhere else. I have purchased 7 new Porsche's since 2006 and have been extremely satisfied with every deal.
I believe it has to do with the general manager (Steve) and the way he treats his employees. His professionalism and kindness seems
to resonate through the showrooms and service areas....
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