Great service again! - Rodriguez
The team is exceptional. Rocky and Dan helped me select a truck perfect for me. They are great guys, knowledge and very accommodating to my needs and concerns. I would not go elsewhere. Thank you for making my experience a great one.
Top Reviewed Specialists At This Dealership
Cadillac Client Care Advisor
Cadillac Brand Ambassador
Client Care Advisor
Very friendly and helpful - Nerobishop
Excellent staff very friendly. I got the car I wanted for a great price. With different finance options. I will definitely return when shopping for another car
Excellent service - Bobbyjoemc
Saeid is an outstanding representative for Stephen Toyota. He is knowledgeable, timely, responsive and courteous. It was a pleasure working with him and I would highly recommend him to family, friends and associates. Dave Simonin was great in helping me select a Costco vehicle and Bob Winner got me to select a proper extended warranty
New Millennium Sales
Exceptional Customer Service - Sean F
We bought a car from this dealer couple of years ago and had some issues. They listened to our concerns and resolved the problem to our complete and total satisfaction. We will definitely be doing business with them in the future. Highly Recommend!
Amazing dealership - wolvy103
Professional, courteous, and understanding of me and my needs. This was a great experience with people who made me feel like I was the most important person in the dealership.
Customer service is dead at D'Addario - Brian340951
I brought my Cadillac in for service, and instead got scammed. The price that was quoted, and agreed upon was raised by a significant amount, after they performed the service, without consulting me. After 30 minutes of trying to resolve the dispute, i gave up, and requested my keys. After another 45 minutes of begging my keys were finally returned. I was threatened with arrest, and the police were actually called. Allegedly I could have been charged with "theft of service" for paying only 90% of what they demanded, which was already more than the quote i agreed to. In the end i paid the full amount. Still it is disgusting instead of treating the situation with respect, I was treated like a criminal. Whether these people believed i was right, or wrong is irrelevant. There is no reason to treat a customer so horribly.
Horrible dealership!!!! - Salshahrani00
They where rude and unhelpful. They lie and tell people anything just to sell you a car. They say they will promise many fix's and things that are missing to be finished. Then they'll switch salespeople on you and scam you and pretend those items and promises were never said! Salesman Loernce refused to put his seatbelt on during the test rides!!
The temp gauge on my Cadillac STS indicated overheating... - windborn
The temp gauge on my Cadillac STS indicated overheating (car had 124,512 miles). There were no alarms or warning messages, just the temp gauge reading higher than normal (no visible signs of overheating - i.e. steam, etc.).
I took the car to Alderman Cadillac who has done all work on the car since I bought it from them. The exact same problem occurred 4 times over the course of the next several months (4,336 miles). At various times they replaced the water pump, flow tank, pressure tested and flushed the system. After the 4th repair attempt, I drove the car for about 60 miles, it overheated, the "overheating - stop engine" alarm came on, and the car was towed back to Alderman for repair. The new service manager, Jim Ghezzi, said the head gaskets were bad so they rebuilt the top end of the engine.
I drove the car for only 3,615 miles and the engine started to knock. The new service manager, Todd Griven, told me that the bottom end of the engine was bad and that now I needed a new engine.
Alderman installed a new engine. I drove the car 839 miles and the serpentine belt fell off. I drove the car another 857 miles and the car overheated again (same as initial problem). Alderman replaced the radiator and said the problem was gone. I drove the car another 1,905 miles and the cabin heating stopped working. They replaced the blower and said the car was OK.
I drove the car another 422 miles and the car overheated again, the "overheated - stop engine" alarm came on, and the car was towed back to Alderman. The service manager, Todd Griven, told me that the original thermostat had never been changed out. They changed it, changed the oil, added coolant, and said the overheating problem was now finally fixed.
I drove the car another 1,131 miles and the electrical system died and car was towed to Alderman. The new service manager, Steve Spada, said I needed a new alternator and that my serpentine belt was bad (3rd one in 5,154 miles). I drove the car another 46 miles, and the "service electrical system" alarm came on. A few minutes later, the car overheated, and the "overheated - stop engine " alarm came on. The car was towed back to Alderman and after a few days they told me that I now needed yet another new engine which would cost me another $9,000.
I have spoken several times with the new service manager Steve Spada and owner Scott about this problem. Since the overheating problem first occurred, this car has been at Alderman's shop for over 80 days and I have incurred over $15,000 in costs for repairs and car rentals. The car is un-drivable, and un-sellable.
Alderman never fixed the original overheating problem. They charged me a lot of money for parts and work that were not necessary. The car was in their shop 19 times during this period (about every 680 miles). Their inability to diagnose and repair the ongoing overheating problem was directly responsible for the failure of two engines and rendering my car worthless. Interestingly, Alderman has had 11 new service managers since I bought this car from them.
I last met with the owner, Scott, on 3/8/07. He agreed that they owed me something for all of the problems I have experienced. Their offer was the following choice:
1. I could pay $2,500 to have the engine fixed.
2. $2,500 for the car in trade if I bought another car from them.
What would you choose to do?
Excellant customer service - Happy customers from East Killingly
We loved how the salesman did not push us into test driving a vehicle to make us fall in love with it before we talked numbers. He was able to provide us with a trade in number on our vehicle and a estimate of a monthly payment for us to think about before a test drive. He cared about us as people instead of pushing us into sale we could not afford ! Thanks again for your professionalism and great team efforts on your whole sales team !
The Valenti stores that I do business with (Porsche and... - camthebull
The Valenti stores that I do business with (Porsche and Cadillac) treat my wife and I with such respect and courtesy that I cant imagine
buying a car somewhere else. I have purchased 7 new Porsche's since 2006 and have been extremely satisfied with every deal.
I believe it has to do with the general manager (Steve) and the way he treats his employees. His professionalism and kindness seems
to resonate through the showrooms and service areas....
Sullivan's Northwest Hills Chevrolet Buick GMC Cadillac
Stephen AutoMall Centre