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Awesome Service - gerrydinunzio
I have been purchasing vehicles from the Carman Auto Group for many years and I must tell you that their sales personnel are among the very best, no high pressure, just the information and help you need to make an intelligent purchases. Their service department in among the best around. They schedule your work, get you checked in, perform the service and your on your way in no time with an expert repair. The parts department is also very attentive to your needs, they work with you to get the part(s) you need and you are never disappointed. The entire staff is extremely experienced, very polite and above all professional.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Excellent Sales experience - Susan123
Andrew and Mark were awesome with the quick information that we inquired about. We just bought our 2nd truck from them in two years. There are quick answers and prices given. Little to no haggling on the price. We highly recommend Frederick Ford to anyone. Thank you for the excellent customer service. Easiest deals we have ever had. The lady that always getting the financing done is efficient and always awesome too. Five Stars ??
responding to a CarGuru notice about a 2007 Solris - solaris07
The sales rep, Shawn Davis, was very welcoming, got us thru the process very quickly and smoothly, even had the car transported to me in Salisbury. Took a big load off me of trying to find someone to
drive me back Millsboro.
Consistent service from Sheridan Ford - Steve
We just purchased a new Ford Expedition from Sheridan. We are long term customers who appreciate a fair deal and exemplary service. Another reason we came back was Ken and Chuck in the service department who always provide the best options for servicing our vehicles.
Flat tire FIXED! - Sean
I have a leased 2016 Price Toyota RAV 4.
Had a flat. Called Price Service they said "come on down".
I "came on down" and they didn't have the tire in stock. WHAT? Your #1 selling vehicle and you don't have replacement tires for them? "It'll be in later today" they said. "Great", I sad "because I won't be". and out I went.
I head back towards my home in Wilm, needing to stop at Lowe's and while rolling on a temp donut tire I know iv'e got to get real here.
I see that "Quick Lane" service store and think....hmmmm, pul in here and see if they can help.
WELL, I was in Retail for years and this experience IS HOW YOU RETAIL.
This BIG DOG at the counter (#767 maybe) says in a very calm and caressing voice.."may I asssist you sir?" Long story short, they had to go get the tire from some tire store (more than Toyota offered right here). The entire event took 1 hour exactly as was promised by the Big Guy.
THIS IS RETAIL. A great friendly positive problem solving front desk 1st rate representative. That was #767. It was $40 less than Toyota quoted even.
The fundamental lesson in Retail is to "make a new customer every day and keep the ones you've got". The BIG way soft spoken, profeesional, king guy IS the definition of Retail.
Way to go #767 and Thank You!
Brakes and rotors gone bad - Frustrated Ford Owner
I brought my car in because it was making a metal rubbing noise. The dealership said I needed new brakes and rotors and they put those on over the next three days as my car was waiting on a part to fix the seatbelt. When I picked up the car on Wednesday and drove it home, the brake petal was ‘soft’ and wouldn’t stop the car unless pushed hard. I called on Thursday and brought the car back in on Friday. I was told on Friday they didn’t know what it was and needed to talk with a master mechanic on Monday. It is now Monday night and I was told they need to keep it until Tuesday. I have been without a car for a week and am not closer to getting my Explorer fixed. This has been the worst experience I have had with Porter in eight years bringing cars there. I am a frustrated customer with a bad taste in my mouth.
Fantastic service! - Kll22599
I came in to get my 2016 ford fusion serviced and I was beyond impressed by the quality of the customer service I received. The tech was fast and efficient with my service. After the service I was told everything they did and had a list of a couple things that needed attention. They explained thoroughly exactly what was needed and what can wait. They did not force any service on me. Everyone was very helpful and friendly. I will always be returning for future services!
New Tires ?? Don’t take a Mercedes!! - Kalynnb
Horrible experience!Customer service was horrible; down right rude. Tire Service was insane. It should never take a week to get tires put on @ the rate of $1325!
I will return to Boulevard Ford Lincoln - Pamela Steinbach
After a meeting with Director of Fixed Operations Skip McCracken, and the Service department employee, we discussed the extremely high service repair amount, I was quoted the day. Resulting in having to take my vehicle to another Auto Shop and feeling I will never come back here again! . Mr. McCracken acknowledged that his service department employee had made a mistake and the repair amount quoted was too high. Both Mr. McCraken and the service department employee were very apologetic and concerned that Ford would loose my business. I have been having my Ford vehicles serviced at various Ford service centers for 25 years. Not only was this a learning experience for the service department employee but I believe that sometimes a negative review can be a leaning tool to success. Because of the way Mr. McCracken handled this situation, I have high admiration and respect for him. I will return to Boulevard Ford Lincoln in Georgetown for future service .