Excellent, the best!!!!! - Delmar,lady
From first call to delivery, JAY was professional, friendly and very customer service oriented. Will absolutely recommend to family and friends. This was the best car purchasing experience I ever had!!!!
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review - jimb
I live in Seaford and always wanted to purchase my vehicle locally. up to now it was not possible. I told Ray and he said he would do everything to make it happen this time. and it did.
Flat tire FIXED! - Sean
I have a leased 2016 Price Toyota RAV 4.
Had a flat. Called Price Service they said "come on down".
I "came on down" and they didn't have the tire in stock. WHAT? Your #1 selling vehicle and you don't have replacement tires for them? "It'll be in later today" they said. "Great", I sad "because I won't be". and out I went.
I head back towards my home in Wilm, needing to stop at Lowe's and while rolling on a temp donut tire I know iv'e got to get real here.
I see that "Quick Lane" service store and think....hmmmm, pul in here and see if they can help.
WELL, I was in Retail for years and this experience IS HOW YOU RETAIL.
This BIG DOG at the counter (#767 maybe) says in a very calm and caressing voice.."may I asssist you sir?" Long story short, they had to go get the tire from some tire store (more than Toyota offered right here). The entire event took 1 hour exactly as was promised by the Big Guy.
THIS IS RETAIL. A great friendly positive problem solving front desk 1st rate representative. That was #767. It was $40 less than Toyota quoted even.
The fundamental lesson in Retail is to "make a new customer every day and keep the ones you've got". The BIG way soft spoken, profeesional, king guy IS the definition of Retail.
Way to go #767 and Thank You!
I will return to Boulevard Ford Lincoln - Pamela Steinbach
After a meeting with Director of Fixed Operations Skip McCracken, and the Service department employee, we discussed the extremely high service repair amount, I was quoted the day. Resulting in having to take my vehicle to another Auto Shop and feeling I will never come back here again! . Mr. McCracken acknowledged that his service department employee had made a mistake and the repair amount quoted was too high. Both Mr. McCraken and the service department employee were very apologetic and concerned that Ford would loose my business. I have been having my Ford vehicles serviced at various Ford service centers for 25 years. Not only was this a learning experience for the service department employee but I believe that sometimes a negative review can be a leaning tool to success. Because of the way Mr. McCracken handled this situation, I have high admiration and respect for him. I will return to Boulevard Ford Lincoln in Georgetown for future service .
Went in for a recall and they messed up my car - holly spencer
I took my van in to get a recall on it fixed the torque converter. I went to pick it up tire was flat, they had locked my steering wheel and the battery was dead. As I was driving home the transmission light started to flash I called them and they said it was the tire light. Then after 50 miles of driving it the check engine light came on. So I waited to drive it till I got my tire fixed. I took it to NAPA and they read the codes on it, now it has six codes on it all related to the transmission and they won't fixe it. Its all sensor, want over 300 to fix it just a big scam. Don't go there.
Worst customer service ever - Manny
NO NO NO!! ABSOLUTELY DO NOT PURCHASE A VEHICLE FROM SHERIDAN FORD. The worst customer service I have ever experienced. They do not care about their customers. They deceive you with defective parts, especially if you would like to purchase a certified pre owned vehicle. They install all their left overs and the parts they cannot sell. I bought a cpo Ford Fusion energi and within the first week the tires slipping badly on light wet road and I struggled to control the vehicle and bring it back to a steady position. I visited the dealership and Mr. Morin (one of the sales managers) literally kicked me out and told me that I was lying and the vehicle is in perfect condition. After 5 weeks I noticed 2 bubbles on the side of my tires. So, I visited the dealership again and Mr. Morin with aggressive attitude stated that there is nothing we can do after you purchased the vehicle, so I now it is good time to buy new set of tires. It is your call if you would like to experience this kind of customer service. I still can comprehend how Ford itself allows these kind of “professionals” to hold administrative positions.
ps. The battery of the vehicle I was promised to last up to 21miles and offers me only 15. The vehicle has only 38,000 miles. The tank button is not working also and today I have to visit my mechanic to replace my tires (800$) and fix the rest of the issues that the unprofessional Tim Sheridan (owner) should take care of.
GO TO ANOTHER FORD DEALERSHIP DONT WASTE YOUR TIME.
Surpisingly Painless Experience - Ron C
Probably no one looks forward to buying a new vehicle. My experience was pleasant and painless. My salesperson, Jill M, was knowledgeable, professional and pleasant to deal with.
Unbelievable Service! - BrudLee
David "Ducky" Sheetz is a miracle worker. He found a perfect vehicle for my wife & I - the third straight car we've purchased from him. From every moment, and during every interaction, he has supported every purchase we've made, above and beyond the call of duty.
Willis does not stand behind their work - Schmidty26
I originally came in to Willis Ford of Smyrna because my 2012 ford f150 3.5 ecoboost with 68,000 miles was running horrible. I would push the gas and it wouldn’t go anywhere. So they diagnosed it and determined it was the VCT Cam shaft phasers and recommended while they were in there to replace some other parts, which included the timing chain, guides, tensioners, etc. So I agreed to do the work, and the total bill was $2900.00 which ford assisted with $1200.00. I came to pick up the truck and look at the work performed and there was minor mistakes, like a hose left unattached to the valve covers and the charge pipe on the throttle body was not fully seated. The next morning on my way to work I hear this loud pop and the motor starts running rough. So I drove back to willis which Rick Catterton the service manager at first said there was nothing wrong with it and proceeded to rev the engine up off the limiter in the shop, but I insisted he drive it and it was found that the charge pipe that was supposed to be tightened was disconnected. All the while I get to miss 2 hours of work.
So I drove the truck and everything seemed fine for a little over 3 weeks, and just over 500 miles. Until on my way home from work while getting up to speed from a stop sign the oil pressure light comes on, indicating low oil pressure. At the next light the engine started knocking like a diesel and would barely run. So I call up willis and ask if they could bring a tow truck, but was told they don’t have one. So I limped the truck over there, and waited to hear back. I dropped the truck off on Wednesday and received a call back on Monday early afternoon. They proceeded to tell me that the engine had spun a bearing , bent a rod, and that I would need a replacement long block costing $8100. So I ask rick if he is going to take responsibility for this, due to the fact that they just did major engine work in the immediate area. Rick was adamant in his decision that he was not in the least bit responsible for this. I asked that maybe it was possible the mech, you know being a human and all, made a mistake or left some dirt,rtv, etc causing the bearings journal to get clogged, etc. Rick still said no. So I asked how this could of happen. He said “I don’t know, It just did”. So you mean to say you don’t know how this happened, but you do know it wasn’t you. They then proceeded to charge me $540 just to look at the damage that was done to the truck. I called ford Corporate and they advised me to go to another authorized ford dealer due to the fact that the service manager would not work with me. I WOULD NOT recommend getting your vehicle serviced here just due to the fact that they don’t stand behind their work, and it could end up costing you thousands. Ended up getting the engine replaced and ford corporate paid for almost half the repairs.