Great - PG666
I was very pleased with my salesperson John Kilmer. He really worked with me. 😉 He was very patient and easy to talk to. He was very good in explaining the features of my 2018 Ford Focus.
Enjoyable buying experience - Leonard Lucerino
Alan Parker made a good impression from the start. Very neat appearance, friendly and helpful without aggression. In fact I purchased my truck on my second visit to Frederick. I had visited 7 other dealerships 3 being Ford dealers and returned to Frederick because of Alan. My visits were in the worst of weather first being rainy, second being extremely cold. Allen was happy to assist me, running through the lot to pull vehicles upfront for me to view. A perfect gentleman who worked for the sale. I would highly recommend him to my friends looking to purchase a vehicle.
A great place to do business! - John h.
After having bought many Fords in my life I have purchased the last 4 from Bayshore Ford . My salesman was Rob Wynn who did an excellent job and made my purchase very satisfactory. All of my service work was done at Quick Lane with great satisfaction . I have nothing bad today say about any of my dealings with this dealer .
Inquiring about warranty coverage - Wanted to buy a van
I have been a parts and service customer of winner ford since 2004. I recently inquired with the service department about warranty on a used vehicle I am going to purchase. Not from them because they don't have this particular vehicle in stock. But I did contact them first. I called the service department and spoke with a service advisor. She could not tell me exactly what coverage is remaining on the vehicle. She finally gave me an answer but seemed unsure. When I went to ask her another question she hung up.
I will return to Boulevard Ford Lincoln - Pamela Steinbach
After a meeting with Director of Fixed Operations Skip McCracken, and the Service department employee, we discussed the extremely high service repair amount, I was quoted the day. Resulting in having to take my vehicle to another Auto Shop and feeling I will never come back here again! . Mr. McCracken acknowledged that his service department employee had made a mistake and the repair amount quoted was too high. Both Mr. McCraken and the service department employee were very apologetic and concerned that Ford would loose my business. I have been having my Ford vehicles serviced at various Ford service centers for 25 years. Not only was this a learning experience for the service department employee but I believe that sometimes a negative review can be a leaning tool to success. Because of the way Mr. McCracken handled this situation, I have high admiration and respect for him. I will return to Boulevard Ford Lincoln in Georgetown for future service .
Horrible Management - Sharon
My sales person, Christopher Mann, was excellent. I would recommend him to anyone. However, Management is horrible. I needed documentation from the service dept to correct an error Porter had made. I waited about 15 minutes for Rich Bosak to be available (not my complaint). When he was available, Jason Clare (General Manager) went into Rich's office and they sat there discussing a vacant position in service for 35 MINUTES while they knew I was waiting. If I hadn't needed that paperwork, I would have left and never gone back there again. Customer Focus is not a core priority for Porter Ford Management. Absolutely appalling and extremely disappointing.
Get experience - jgirl82
I got my certified Escape from the team at Sheridan! Thanks Joe, Keith and Gary for such a really great buying experience. We will be back with our daughter soon!
Unbelievable Service! - BrudLee
David "Ducky" Sheetz is a miracle worker. He found a perfect vehicle for my wife & I - the third straight car we've purchased from him. From every moment, and during every interaction, he has supported every purchase we've made, above and beyond the call of duty.
Willis does not stand behind their work - Schmidty26
I originally came in to Willis Ford of Smyrna because my 2012 ford f150 3.5 ecoboost with 68,000 miles was running horrible. I would push the gas and it wouldn’t go anywhere. So they diagnosed it and determined it was the VCT Cam shaft phasers and recommended while they were in there to replace some other parts, which included the timing chain, guides, tensioners, etc. So I agreed to do the work, and the total bill was $2900.00 which ford assisted with $1200.00. I came to pick up the truck and look at the work performed and there was minor mistakes, like a hose left unattached to the valve covers and the charge pipe on the throttle body was not fully seated. The next morning on my way to work I hear this loud pop and the motor starts running rough. So I drove back to willis which Rick Catterton the service manager at first said there was nothing wrong with it and proceeded to rev the engine up off the limiter in the shop, but I insisted he drive it and it was found that the charge pipe that was supposed to be tightened was disconnected. All the while I get to miss 2 hours of work.
So I drove the truck and everything seemed fine for a little over 3 weeks, and just over 500 miles. Until on my way home from work while getting up to speed from a stop sign the oil pressure light comes on, indicating low oil pressure. At the next light the engine started knocking like a diesel and would barely run. So I call up willis and ask if they could bring a tow truck, but was told they don’t have one. So I limped the truck over there, and waited to hear back. I dropped the truck off on Wednesday and received a call back on Monday early afternoon. They proceeded to tell me that the engine had spun a bearing , bent a rod, and that I would need a replacement long block costing $8100. So I ask rick if he is going to take responsibility for this, due to the fact that they just did major engine work in the immediate area. Rick was adamant in his decision that he was not in the least bit responsible for this. I asked that maybe it was possible the mech, you know being a human and all, made a mistake or left some dirt,rtv, etc causing the bearings journal to get clogged, etc. Rick still said no. So I asked how this could of happen. He said “I don’t know, It just did”. So you mean to say you don’t know how this happened, but you do know it wasn’t you. They then proceeded to charge me $540 just to look at the damage that was done to the truck. I called ford Corporate and they advised me to go to another authorized ford dealer due to the fact that the service manager would not work with me. I WOULD NOT recommend getting your vehicle serviced here just due to the fact that they don’t stand behind their work, and it could end up costing you thousands. Ended up getting the engine replaced and ford corporate paid for almost half the repairs.