Thank you, JJ Nichols - ChrisL
JJ was very helpful, friendly and courteous. He also went out of his way to help me get the car home. Buying a car is usually a hassle, but JJ made things go a lot smoother.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Best in class service. - MikeB
After purchasing our new Black 2018 Ford Taurus SEL we had to have some minor warranty work done. The service manager Steve is very helpful he takes notes about every issue very thoroughly. He explains the repair process in detail and the estimated time frame for repairs. The warranty manager Kim is also very helpful in reviewing the issues. While in for service I had a chance to look at the many services offered one thing I noticed is there is a wide variety of services available. Another great thing is the knowledge and experience of the Ford Factory trained Technicians, so you can rest assured they will do the job right. We also had our car in the on site Body Shop Hertrich's Collision Center for some paintwork, hands down they do some of the best bodywork in the area, with very seasoned painters and body repair techs. So if you are looking for great service at a great price I would most definitely recommend Frederick Ford and the Hertrich's family of dealerships. Oh and that's the great thing about buying a car from Hertich's there are so many locations here on Delmarva.
Flat tire FIXED! - Sean
I have a leased 2016 Price Toyota RAV 4.
Had a flat. Called Price Service they said "come on down".
I "came on down" and they didn't have the tire in stock. WHAT? Your #1 selling vehicle and you don't have replacement tires for them? "It'll be in later today" they said. "Great", I sad "because I won't be". and out I went.
I head back towards my home in Wilm, needing to stop at Lowe's and while rolling on a temp donut tire I know iv'e got to get real here.
I see that "Quick Lane" service store and think....hmmmm, pul in here and see if they can help.
WELL, I was in Retail for years and this experience IS HOW YOU RETAIL.
This BIG DOG at the counter (#767 maybe) says in a very calm and caressing voice.."may I asssist you sir?" Long story short, they had to go get the tire from some tire store (more than Toyota offered right here). The entire event took 1 hour exactly as was promised by the Big Guy.
THIS IS RETAIL. A great friendly positive problem solving front desk 1st rate representative. That was #767. It was $40 less than Toyota quoted even.
The fundamental lesson in Retail is to "make a new customer every day and keep the ones you've got". The BIG way soft spoken, profeesional, king guy IS the definition of Retail.
Way to go #767 and Thank You!
seven hours and still no oil change? - First time complainer
My call to Sheridan Ford service Department went well. I was calling to schedule a recall notice on my F150 and after checking their schedule I was told to bring it in the next day at 9 AM. Since the truck would be there I asked if it was possible to have an oil change and tire rotation. Yes was the response but maybe we'll have you come in a little earlier to do everything, so they moved the appointment up to 7:30 AM. I arrived at about 7:20 AM and waited my turn to get to a service helper who took the information and asked when I needed my truck back? ASAP was my response and that was written on my work sheet. Leaving the service department with my wife (we had errands to run) we returned at about 12:30 PM. and my truck was sitting out in the parking lot, great I thought so she left my there for an appointment she had. Come to find out the truck had not even been into the shop at all yet so I took a walk to some of the stores in the area to kill time. Returning at 2:20 PM the truck was still parked in the same spot and had not been worked on yet. Needless to say I was an unhappy camper and pulled my truck from the que and left.
It was very difficult for me to even ask for help doing and oil change. I'm 68 years old and have a early Ford that I have owned for 48 years (since new) and have performed all maintenance on this vehicle since new.
I left the dealership after purchasing a new oil filter and oil and changed the oil and rotated the tires myself, no big deal. The recall was for 4 seat bolts and was explained to me as a 30 minute job. I understand we all must wait our turn but seven hours of waiting is not acceptable. I am not likely to return.
Unbelievable Service! - BrudLee
David "Ducky" Sheetz is a miracle worker. He found a perfect vehicle for my wife & I - the third straight car we've purchased from him. From every moment, and during every interaction, he has supported every purchase we've made, above and beyond the call of duty.
Always a great experience - John7777
Service department always goes the extra mile when it comes to my car. They take the time to explain everything so you can make an informed decision about your vehicle.
Observation of Service Department - Carservice
Observed customer service center more attentive to co-workers than customers. Started one customer going back & forth to 2/3 confusioning worker as 2 what PT with each customer. Winner Ford Dover lacked compassion for clients.
Oil leak - Dissatisfy 101
Took mustang in for oil change drove vehicle home had oil leak next day on garage floor. Called and talked to Rick manager of service department told me he is not responsible for oil leak and said screw was stripped out and needed new oil pan costing me 276.00. Vehicle was in for 2 prior oil changes no issues. purchased 2 vehicles from them in last 5 years and this is the customer service you get. Thanks but no thanks! Ok Willis ford fixed the problem no charge. Just wish he did not have to go the way it did to get it fixed. But I do appreciate Willis ford doing the right thing.
I will return to Boulevard Ford Lincoln - Pamela Steinbach
After a meeting with Director of Fixed Operations Skip McCracken, and the Service department employee, we discussed the extremely high service repair amount, I was quoted the day. Resulting in having to take my vehicle to another Auto Shop and feeling I will never come back here again! . Mr. McCracken acknowledged that his service department employee had made a mistake and the repair amount quoted was too high. Both Mr. McCraken and the service department employee were very apologetic and concerned that Ford would loose my business. I have been having my Ford vehicles serviced at various Ford service centers for 25 years. Not only was this a learning experience for the service department employee but I believe that sometimes a negative review can be a leaning tool to success. Because of the way Mr. McCracken handled this situation, I have high admiration and respect for him. I will return to Boulevard Ford Lincoln in Georgetown for future service .
Carman Ford Lincoln