Awesome Service - Linda726
This was my second Lincoln MkC , I purchased here. Everyone there made my choose easy and a pleasurable experience. I also Love the pick up , to service your vehicle.
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Honest, helpful, clear, encouraging & great car! - rusty & midnight
This is my first car in 16 years, and I was not looking forward to the buying experience. When I entered the dealership, it was early in your workday, and Raymond Brozzetti was just coming in to work. He greeted me immediately, and asked how he could help. There were no speeches, no aggressive sales tactics. I was very impressed by his professional demeanor while he gently guided me, letting me lead at my own pace. He was pleasant and friendly, answering all my questions frankly and clearly. He offered some information that I did need to know, but had not thought to ask. The business office was also straightforward, clear and painless (relatively - lol!).
I bought a 2018 Ford Escape (trading in my 2003 Ford Focus Stationwagon). It only took a few minutes for this new car to fit me like a glove! BTW, thanks to the designers for putting cubbyholes everywhere I need them! The car rides like a dream, and looks and handles great! Answers to any questions I had, are either easy to figure out or right there in the book. I am 67 years old, bought many cars over the years, especially from Norris Ford when I lived in Baltimore, and this is the best car-buying experience I have ever had!
FYI, I had brought a friend with me who had worked at IG Burton Milford as a mechanic for over 30 years, and a die-hard Chevy owner. He was so impressed, with both the service from the dealership and the quality of the car, that he said his next new vehicle (probably a pickup) will be a Ford.
Flat tire FIXED! - Sean
I have a leased 2016 Price Toyota RAV 4.
Had a flat. Called Price Service they said "come on down".
I "came on down" and they didn't have the tire in stock. WHAT? Your #1 selling vehicle and you don't have replacement tires for them? "It'll be in later today" they said. "Great", I sad "because I won't be". and out I went.
I head back towards my home in Wilm, needing to stop at Lowe's and while rolling on a temp donut tire I know iv'e got to get real here.
I see that "Quick Lane" service store and think....hmmmm, pul in here and see if they can help.
WELL, I was in Retail for years and this experience IS HOW YOU RETAIL.
This BIG DOG at the counter (#767 maybe) says in a very calm and caressing voice.."may I asssist you sir?" Long story short, they had to go get the tire from some tire store (more than Toyota offered right here). The entire event took 1 hour exactly as was promised by the Big Guy.
THIS IS RETAIL. A great friendly positive problem solving front desk 1st rate representative. That was #767. It was $40 less than Toyota quoted even.
The fundamental lesson in Retail is to "make a new customer every day and keep the ones you've got". The BIG way soft spoken, profeesional, king guy IS the definition of Retail.
Way to go #767 and Thank You!
Excellent Routine Maintenance - TFox
Sheridan Ford provides excellent service. I came in for a routine oil change and inspection and the staff was very helpful in setting my appointment and getting me out as promptly as possible. Tara did a great job reaching out to me in advance of my appointment to let me know they were expecting a busy day of customers.
Went in for a recall and they messed up my car - holly spencer
I took my van in to get a recall on it fixed the torque converter. I went to pick it up tire was flat, they had locked my steering wheel and the battery was dead. As I was driving home the transmission light started to flash I called them and they said it was the tire light. Then after 50 miles of driving it the check engine light came on. So I waited to drive it till I got my tire fixed. I took it to NAPA and they read the codes on it, now it has six codes on it all related to the transmission and they won't fixe it. Its all sensor, want over 300 to fix it just a big scam. Don't go there.
Unbelievable Service! - BrudLee
David "Ducky" Sheetz is a miracle worker. He found a perfect vehicle for my wife & I - the third straight car we've purchased from him. From every moment, and during every interaction, he has supported every purchase we've made, above and beyond the call of duty.
Buyer beware - Dutchbanker
I purchased my 2004 Ford F-350 from Porter and have taken my vehicle back to the Porter dealership for all the services over the years, despite the extra cost. Yesterday, I took it in to have the breaks checked and I needed to have the rear break caliper replaced again. I found that difficult to believe since I just had it replaced a year and a half ago. I asked why it wasn’t covered under Ford’s 2 year parts warranty. The service writer at Porter Ford told me it wasn’t covered under warranty because the last time when they replaced it, Porter Ford used an aftermarket part from Autozone instead of a genuine Ford Motorcraft part. I asked why they would do that and then charge me a premium price for the work and after checking with everyone there they had no explanation...just that it wasn’t covered. Obviously Porter Ford is putting on aftermarket parts in their service work, charging a premium price for dealer service and then when the cheap parts fail, you paid a premium for assuming they were genuine Ford Mortorcraft parts, and then they tell customers it is their problem. A complete business service scam of the worst type. After doing business with them for 7 years I will never go back. Buyer beware.
Willis does not stand behind their work - Schmidty26
I originally came in to Willis Ford of Smyrna because my 2012 ford f150 3.5 ecoboost with 68,000 miles was running horrible. I would push the gas and it wouldn’t go anywhere. So they diagnosed it and determined it was the VCT Cam shaft phasers and recommended while they were in there to replace some other parts, which included the timing chain, guides, tensioners, etc. So I agreed to do the work, and the total bill was $2900.00 which ford assisted with $1200.00. I came to pick up the truck and look at the work performed and there was minor mistakes, like a hose left unattached to the valve covers and the charge pipe on the throttle body was not fully seated. The next morning on my way to work I hear this loud pop and the motor starts running rough. So I drove back to willis which Rick Catterton the service manager at first said there was nothing wrong with it and proceeded to rev the engine up off the limiter in the shop, but I insisted he drive it and it was found that the charge pipe that was supposed to be tightened was disconnected. All the while I get to miss 2 hours of work.
So I drove the truck and everything seemed fine for a little over 3 weeks, and just over 500 miles. Until on my way home from work while getting up to speed from a stop sign the oil pressure light comes on, indicating low oil pressure. At the next light the engine started knocking like a diesel and would barely run. So I call up willis and ask if they could bring a tow truck, but was told they don’t have one. So I limped the truck over there, and waited to hear back. I dropped the truck off on Wednesday and received a call back on Monday early afternoon. They proceeded to tell me that the engine had spun a bearing , bent a rod, and that I would need a replacement long block costing $8100. So I ask rick if he is going to take responsibility for this, due to the fact that they just did major engine work in the immediate area. Rick was adamant in his decision that he was not in the least bit responsible for this. I asked that maybe it was possible the mech, you know being a human and all, made a mistake or left some dirt,rtv, etc causing the bearings journal to get clogged, etc. Rick still said no. So I asked how this could of happen. He said “I don’t know, It just did”. So you mean to say you don’t know how this happened, but you do know it wasn’t you. They then proceeded to charge me $540 just to look at the damage that was done to the truck. I called ford Corporate and they advised me to go to another authorized ford dealer due to the fact that the service manager would not work with me. I WOULD NOT recommend getting your vehicle serviced here just due to the fact that they don’t stand behind their work, and it could end up costing you thousands. Ended up getting the engine replaced and ford corporate paid for almost half the repairs.
I will return to Boulevard Ford Lincoln - Pamela Steinbach
After a meeting with Director of Fixed Operations Skip McCracken, and the Service department employee, we discussed the extremely high service repair amount, I was quoted the day. Resulting in having to take my vehicle to another Auto Shop and feeling I will never come back here again! . Mr. McCracken acknowledged that his service department employee had made a mistake and the repair amount quoted was too high. Both Mr. McCraken and the service department employee were very apologetic and concerned that Ford would loose my business. I have been having my Ford vehicles serviced at various Ford service centers for 25 years. Not only was this a learning experience for the service department employee but I believe that sometimes a negative review can be a leaning tool to success. Because of the way Mr. McCracken handled this situation, I have high admiration and respect for him. I will return to Boulevard Ford Lincoln in Georgetown for future service .