118 Florida Ford Dealers

Ford of Clermont is doing business that I believe is - Wayne. G

Ford of Clermont is doing business that I believe is against the law. Keep reading as our experience has been mind blowing and the cops come in to the picture. We traded our BMW M5 Competition for a Ford Raptor on Feb 27th. Ford stated the trade-in would be paid off by that Friday and our equity in the vehicle would be paid to us within a couple of days. Friday comes and goes, BMW not paid off. The following week we went to Ford of Clermont and was told they sent an electronic wire transfer on March 4th to our bank. We reached out to our bank and there was no monies received by them from Ford of Clermont. By this time the dealership had gone past the Florida law that requires dealerships to pay trade-ins off within 10 days. I contacted the dealership on March 12th and threatened them with reaching out to my attorney to seek a legal remedy if the vehicle was not paid off. Later that day they sent a photo of a check generated on March 12th to pay off. Don’t stop reading yet. This is where the police come in shortly. Vehicle gets paid off. Now we start checking to see if the title has been released so the Ford dealership can cut us a check for our equity in the BMW. Last we checked with the state of Florida on 3/22/24 the title had not been released and the lien cleared. Now the scary stuff with the police. On 3/23/24 about 7pm. We had a bunch of cops show up at our home in several vehicles. They said the BMW was involved in a road rage brandishing a weapon and hit and run. It was a scary situation since the incident with the BMW involved a weapon as you can imagine. After talking with the police for a while. I got the sales manager on the phone we dealt with when we purchased the Ford Raptor. The sales manager while on speaker phone with the police. Told the cops Ford of Clermont sold the BMW several days ago. Now first couple of questions I have. One, how can you sell a vehicle without the title. The title according to the police is still in our name. This is how they knew our address and showed up at our home. Two, if they sold the vehicle why have we not been paid our equity. I have text messages from the sales manager from 3/22/24 stating they can’t sale or cut us a check until the title clears. After I explain all this to the police. They stated to my wife and I that Ford of Clermont which is part of the Morgan Auto Group needed to be investigated and the detective involved in the brandishing the gun and hit and run would be looking at them and contacting us. The real issue is that since the vehicle was supposed to have been sold by Ford of Clermont without a title and it still being shown as my wife and I owning it. Now I am going to have to reach out to my attorney and incur costs to my attorney to see if we still have any financial liability due to it being involved in a hit and run with injuries. Unless you want this type of nightmare in your life avoid Morgan Auto Group and Ford of Clermont.

Took F150 in for cam phasers. - JanisO

Took F150 in for cam phasers. Got it back leaking coolant. Replaced the water pump, got it back still leaking coolant. Took it back, they then said it was the coolant reservoir, $800 they replaced that, got it back, STILL leaking coolant. Went back, then they said it was the turbo coolant line, would be another $2100 to fix. They are either scamming people or their service department is completely incompetent. Would not recommend for service.

I was very happy with my Ford 2022 F150. - babsmoore1030

I was very happy with my Ford 2022 F150. The sales and parts staff were very friendly. My main issue was an added item that was not included on the online price. It was almost a deal breaker. It did take a very long time to complete the purchase. It was the best deal I found online.

Horrible experience. - friedmanndylan

Horrible experience. I cannot stress enough, stay away. I've left a longer in depth review on google. In a nutshell, April 2022 I purchased a truck from Ford of Kendall. During the process of conversing with the online salesman (I live 4 hours away) I requested a few simple maintenance items to be done upon me submitting my deposit to lock in the purchase of the vehicle. When I arrive to the dealer after a 4 hour drive I immediately notice the poor cosmetic condition of the vehicle the salesman failed to be transparent about. Trying to stay open minded we take a test drive and couldn't help but notice on the highway over 65mph the vehicle felt incredibly unstable. Stupid enough AND in dire need of a vehicle to get back to everyday life I buy it anyways. In the midst of driving back home I had several mechanical malfunctions indicators illuminate on my dash. Upon arriving home I pull the air filter out and drain the motor oil and quite frankly both look like they have never been serviced before. (Pictures included on google review) Overall I think this may be the first negative review I have ever wrote in my entire life but I cannot stress enough how important it is to not do business with these people. Unless you want this type of outcome $50k later...

The service department is a joke . - William Giesecke

The service department is a joke .. I take my truck to get an oil change and a wash to be returned dirty and I ask why is because I had the wrong car wash package when before that was the right one their excuse they raised the price and didn’t had the courtesy to let me know.. Keep in mind I bought this vehicle new at this dealership and this is how we get treated.. Fast forward I take my second car also a Ford for a malfunction and I arrived the service guy is eating a bagel and I explain my issue to be to told to leave it and it’s not going to been seen for the next 2 to 3 weeks since I didn’t made an appointment.. I tell this person I can’t leave it I have to go back to work he didn’t show no empathy I’m guessing his bagel is more important .. I’ve been gone at work for 4 months I didn’t know and now I am stuck with a broken car and nothing I can do this dealership used to be customer service oriented but after this I won’t set foot near there what a shame

Mike and his team at the body shop did a great job,car - billrivera86@gmail.com

Mike and his team at the body shop did a great job,car looks brand new again.

Illegal and Shady Practices! - GMAN

"Illegal & shady practices " - GMAM Dealership policies is to ask for deposits and registered new vehicle before sitting in with Finance department and not being able to negotiate terms and rates. locking you in taking their terms or rates and not providing all legal documents and refuses to surrender them. Taking advantage of all consumer. Especially US Veteran, senior and the disable. Salesman are penalized if they don't follow management policy. Salesman only being there two weeks family friend.

I brought the vehicle to Greico Monday, 5/22/2023 with - cmdiii

I brought the vehicle to Greico Monday, 5/22/2023 with air flowing but not very cool temperature. They ran "tests" and determined I need two (2) new evaporator cores replaced. The costs were $4,094.24. I agreed to the repair and received the vehicle Friday, 5/26/2023. I picked up the vehicle and the A/C was working and felt cool temperature but not real cold. I drove the car for about 2 weeks, and then the air starting to blow warm again. I called Greico on 6/7/2023 and they said to bring it back in. The next availability I had on my schedule was on 6/14/2022. Greico ran more "tests" and determined I now need a new air compressor at a cost of $2100 (text). That is over $6000 for a car A/C. I refused to allow them to make any more repairs at this point as I do not trust them, and I went to another repair shop (Empire Auto in Fort Lauderdale, FL). At Empire Auto on 6/16/2023, they ran tests and determined I needed a new air compressor for $2,048.30. I allowed them to conduct the repair. I received the car back on 6/16/2023, and it was working great. I drove the car a couple days and realized a mildew smell in the car which seemed like sitting water. I inspected the vehicle and found a large wet area in the front passenger seat. I brought the vehicle to a local mechanic for an opinion, and he said it appears to be leaking from the evaporator and is likely a clogged drain line. He said since Grieco did the repair work, they should fix any issues arising from the repair at no cost. He also reminded me that Grieco replaced the air compressor in the vehicle less than one (1) year ago, which I completely forgot. I contacted Grieco on 6/21/2023 and they said to bring in the vehicle. I brought the vehicle back to Grieco on 6/22/2023 and they ran "tests" and inspected the vehicle. No shock, they claim none of the issues arise from their evaporator core work and the leak is coming from outside the vehicle, like the door or windshield. They said the cost to repair would "begin" with a leak test to determine the leak location and then they could advise of the repair required. They quoted the cost to "start" at $540 for the leak test, then the costs for the labor and materials for the repair would follow. At this point I've had enough and told them to do no repairs and return the vehicle. I then took the vehicle back to Empire Auto on 6/22/2023 for their analysis. Upon arriving to the shop, I was on the phone for +/-20 minutes prior to exiting the vehicle. The repair shop manager walked up and asked me to look under the vehicle, and he said there should be a significant puddle of water below the vehicle from condensation draining from the A/C, yet there was no water at all. At this point, the front passenger area had a small puddle of water accumulating on the floor. In a short amount of time, the repair shop was able to confirm the leak in the vehicle was from the clogged drainpipe leading from the A/C system. In addition, the repair shop was able to find a Ford Manufacturer fault on the A/C drain system and conducted a further repair applying a Ford Manufacturer drain elbow to alleviate any leaks. The repair shop conducted the drainpipe clearing and the pipe elbow application, along with drying out the vehicle. Following, the repairs were a total of $398.00, and the vehicle is completely dry. Even with several upcoming South Florida torrential downpours, the vehicle is dry inside (no outside vehicle leak). I submitted a claim on BBB for a full refund, and Greico completely ignored it. Stay away from this place. (Note: I had much more info. but I'm limited to 765 words)

Definitely one of the smoothest car buying experiences... - benprakobkit

Definitely one of the smoothest car buying experiences I've had. I saw a listing on AutoTrader.com for a Scion XB that was just taken in on trade at Bill Jarrett Ford. I reached out and quickly heard back from Tori Richards; internet sales manager. The listing didn't have pictures yet since the vehicle wasn't even detailed yet, but Tori offered to snap some pics and text them to me. She even took the time to FaceTime me while at the vehicle since I couldn't just "stop by the dealer" to see for myself (I'm from Tampa which is 1hr 45min away). She pointed out the flaws on the used vehicle (expected given the age of the car), but also took the time to see if there was any other questions I had. I decided I wanted to move forward with the purchase, but I couldn't make it there until the next day. I didn't want to lose the car to another buyer, but Tori and her manager agreed to hold the vehicle for me until the next day. Went there and the vehicle was just as described by Tori. She was gone by the time I arrived, but she left all the details with a fellow colleague named Dee (which was also great to work with). They had my paperwork all set to go. It was literally a 15 min transaction. I was thrilled to be in and out of a dealership that quickly. A+ for the staff at Bill Jarrett Ford! Special thanks to Tori, Dee, and Rosalee (I believe that was her name) to making it one of the easiest car buying experiences.

There service department is very unprofessional. - jhorn7570

There service department is very unprofessional. I have had my automobile there for over 42 days and they cannot fix it or even return my call. When I do speak with a representative from the service department they promise me a call by the end of the day, while we are going on 42 days and no return calls or updates on my vehicle.

Rick Musick took great care of my family. - pdallen8684

Rick Musick took great care of my family. We will definitely be back to purchase or next vehicle with him and Ron Norris Ford!

Quick Lane at Walts Live Oak Ford. - F100

Quick Lane at Walts Live Oak Ford. Quick and Friendly - Excellent service, served up fast. There is an area to watch and employees exercised care and professionalism during the service and enthusiastically catered to special request. Pricing was very fair. Highly recommended!

Friendly & Professional Staff. - dmars

Friendly & Professional Staff. I had questions about our bill & they were patient with me & helped me understand it. Facility was easy to find. It was very clean inside and out.

No one contacted me about the F 150 so I bought a car... - collis.dggriffin

No one contacted me about the F 150 so I bought a car from my area of winter Haven Florida its was the right price clean engine and everything works

I used to be a dedicated customer, until their Office - Dogmom555

I used to be a dedicated customer, until their Office Manager had an affair with my friend's husband. If this is the type of "customer service" they provide, ladies I suggest you leave your husband at home if you go there to buy a car or have your vehicle serviced. It says a lot about their dealership, the character of the people they hire and their lack of business ethics if this is the type of people they hire. They lost a loyal customer, along with several other potential customers due to their lack of ethics, integrity and trust. Employees sleeping with married customers is a bad look for the whole business. Taking my business elsewhere instead of dealing with trash.

We had a wonderful experience during the purchase of our - Savtchouk

We had a wonderful experience during the purchase of our New Ford Mach E. George Krombs (Sales Associate), great response while we were waiting for our Mach E to show up. Knowledgeable, polite, and very easy to talk and work with. Darren Mathews (Sales Manager) was respectful and straight to the point and did what needed to be done to earn our business. Mike Stringer (Finance Manager) was easy to talk to didn't push anything extra, well he did but saying "no" once was enough to close the question. Overall great experience in buying our new car. Thank you guys.

I just bought an F-150 from Jenkins. Tom was very easy to... - RP

I just bought an F-150 from Jenkins. Tom was very easy to work with. No pressure, very informative and did what he said he would do. I highly recommend Tom Stedem and this dealership if you are interested in a new Ford.

The two people that I dealt with made my decisions very... - Jimmy

The two people that I dealt with made my decisions very comfortable to my needs. I believe that I got what wanted at a fair value.

Let me start by saying Kareen and the sales staff seem - timboslice1994

Let me start by saying Kareen and the sales staff seem terrific and exceptional. With that being said that was the last and final experience my wife and I plan on ever having with Lou Bachrodt Chevrolet of Pompano. To summarize, my wife and I were both in the market for new vehicles, she was looking for a BMW X5 and I was looking for a new LT Trail boss with the updated interior. After searching and leaving Braman BMW of Jupiter and looking at a beautiful X5 for her we decided to check out the White BMW X5 Lou Bachrodt Chevrolet had to offer since I was also in the market for a new Chevrolet. Unfortunately we barely even made it past the front door. Even though it was posted as available, on the lot, and priced well before I even got to mention I was looking at trading my new F150 we were told the X5 was available but the "GM" had it. At first I thought GM as in general motors so I was a bit confused, but that confusion was short lived when we were told it was actually the General Manager who took it home and decided to drive it for the weekend. When we asked to see the vehicle and for him to bring it in we were told we would have to wait until he is finished with the vehicle and he will bring it in Monday. Kareen was very sweet and took my number even though I told her we were no longer interested. Frustrated because my wife who is a Dermatology PA and I working in Offshore petroleum, with two children in the mix, have almost no time to really do much let alone drive an hour to see a vehicle posted and ready to be sold just to be told the General Manager took it home for his own pleasure. Even with that we decided to drive home and give the dealership one more chance to make it right. We asked Kareen if she could text her GM and ask him to bring the vehicle in the next day instead of Monday. She was extremely kind and considerate and said she would ask. She was told no so apparently the GM joy rides are more important than the customers that keep the doors open. It really shows where this dealership's priorities lie and how little they will go for potential customers. If they aren't even willing to bring a vehicle in they have listed for sale and available I can only imagine how little they would be willing to work for any of their customers on a deal that works for them. Extremely unprofessional and will be taking our business elsewhere.