Felt sort of taken, but can't hold it against them - Wfyoung3
I purchased my 09 Flex from a dealer in Tampa and I'm outside their service shuttle zone, so I decided to try Walker Ford for my service needs since they're 10 minutes from my house.
The AC in my 09 Flex began acting up, it would not blow cold whenever I was idling or stopped. Like most folks with an internet connected device I immediately began searching online and found that this problem is a common occurrence and even had a Technical Service Bulletin (TSB) issued back in 09 when Ford became aware that a bad sensor was causing the issue.
On my first visit I explained the symptoms to my adviser Dan Victory and mentioned the TSB. The vehicle was diagnosed as needing recharged and the AC system serviced. Paid $200+ for that service, drove from the dealer ran some errands with no issues, until I headed home and it began doing the same thing. I thought perhaps it was a fluke so I let it go for a few days but the problem persisted so I called and made another appointment for the next week. I mentioned the TSB again, this time I was told some sensor was out and that while it wasn't the one the TSB mentioned it was related. I was also told that my cooling fan assembly was going bad and would need to be replaced. None of these repairs are covered under my warranty. So I paid for the sensor and began figuring out how I could afford to have the cooling fan assembly replaced. Meanwhile my AC continued to not blow cold while I was idling or stopped. I ended up having another ASE certified shop replace the cooling fan assembly as they were able to do it for about $450 less than Ford, and now my AC works like a champ. They did mention that the cooling fan assembly on the vehicle was replaced before and it would appear that cheap parts were used which could explain why after only 2 years it was needing replaced again...they put the new fan and the old one side by side and their was a noticeable difference. (Not Walker Fords problem, just sharing for the record.)
The symptoms described to me on my second visit to indicate the cooling fan was beginning to fail had been present on the Flex since I drove it off the dealers lot in Tampa. Which is why I feel sort of taken (by Walker Ford), since I know for certain they were present the first time I brought the vehicle in to Walker and wasn't told about it.
All that being said: I will return to Walker for service. I do/have recommended them. Dan Victory is an upfront and honest guy who is at the mercy of technicians whom he has no control over to provide him information on customer's vehicles. None of my displeasure is geared towards Dan or any of the service advisers/management. I just wish the technicians would have told me sooner the fan was going bad, as that seems to have been the issue. As the title of this review states though I can't hold it against them. Diagnosing car problems is like diagnosing medical conditions, it's not a science, it's an art and one artist (technician) may be far more skilled than another. Most of my gripe is with my Tampa dealer whose inspection process was obviously not nearly as thorough as they led me to believe.
Top Reviewed Specialists At This Dealership
Sales and Leasing
Internet Sales & Leasing Consultant
Smooth and Fast - Rossgators
Came to SantaFe Ford to purchase a pre-owned vehicle. They had a great selection to choose from. No pressure. Smooth and fast purchase. Ron was great. Would definitely buy another car from them.
Excellent Experience - All dealerships should be THIS good! - LionLax25
Matthew was extremely helpful and found just what I needed and was looking for. He welcomed us into the dealership and listened to what we wanted in a truck. We had something specific in mind, and he took us right to it. Never pressured us to move forward unless we were SURE it was the vehicle we wanted. He made the paperwork process painless, and was patient in answering all of our questions about the vehicle, financing options, and the extensive warranty this dealership offers. Matt provided us service that should be industry standard but isn't. Steve in the service department was friendly and prompt in providing an unscheduled oil change on my own F-150 while we worked on completing the purchase of a new truck. He also provided me with estimates on new tires for my truck (that I knew I needed before I got here), and options for payments. This dealership puts all the other dealerships well into second place.
Ford Certified Sales Professional
Certified Ford & Hyundai Sales Specialist
Ford Sales Professional
great , honest dealership, good prices - thaddeus1969
Went here to purchase a car for my daughter at an advertised price on the internet. Christine was very friendly responding to my inquiry on a Honda Fit. Mike was my salesman and he was great to deal with. Sadly they missed out on another sale because they didn’t bring up a new ford transit
Connect 250 van while I waited 2 hours to do the paperwork.because the finance guy was backed up and for my daughter to get there to sign for her first car. Blaise , the manager, was great to deal with also. Maybe they didn’t me seriously about buying the van. I ended up purchasing it at flammer ford in Tarpon. Another honest dealership. I feel comfortable buying cars at flammer owed ford dealerships. Do not go to Port Richey ford, all deception and smoke and mirrors. Come here or go to tarpon springs! Worth the extra 20 minute drive.
Thank you for a great experience!!!!!
Awesome! - Hines, heather29
My experience was great! The salesman even came in on his day off! I would highly recommend! I love my new ride! Thanks to everyone!
Senior Sales Consultant
Thank You! - Cristales6
We went to Kisselback Ford and Administrative took care of us right away. We certainly received the best customer service experience there and honestly loved how fast the process was all together, other dealers will take 4+ hours process but it only took us I'd say 2 hours and walked out with the car we wanted. We absolutely fell in love with our new car. Thanks to Kari we will be recommending this place to our friends & family.
A great experience - tweet
My experience was Desoto AutoMall was one of professionalism. I was very pleased with the entire process of purchasing my new vehicle. I will certainly use this dealership in the future when in the market for a new vehicle.
Sales & Leasing Consultant
Sales & Leasing Consultant
Honest - SEABASS4592
I brought my mom in to get a oil change but more importantly so that she could have her stretch checked on her Honda CRV. She’s been told by another mechanic who she actually had worked with for a while, that she needed new ones. The mechanics at Quicklane Took the time to thoroughly check this out and even take it for a test drive. They concluded that her struts were fine! This honesty is why I do business at Quicklane. Dishonesty made my mother very happy because she is on a fixed small income and had been worrying about this for months. As usual, Sonya did a great job for us. Thank you Bozard!
Client Portfolio Manager
Excellent Buying Experience - BMAC
It was an absolute pleasure working with Bob Dolye & Charlie Algieri-McCarthy... We ordered a new Explorer and they made the process from start to finish a hassle free car buying experience. Bob took the time to explain all the features and gave my wife and I a demo... We love our new Explorer... Thank You.
Internet Guest Consultant
Fast, friendly, and relaxing - SwedeWagoner11
I brought my car in for an oil change. William was my service advisor. He was not only professional from the beginning, but carried a welcoming personality that gave me assurance that my vehicle was in good hands. The lounge area has many comfortable seats and a complementary snack bar with a variety of beverages that makes guests feel at home. Wonderful people and a comfortable setting. Lovely!
Above and beyond - WasaChevy Guy
I just recently bought a truck from Duval ford and had to bring it back for some service and a couple things that they needed to take care of the spray in bedliner. My experience from start to finish has been outstanding. The salesman wasn’t pushy like I found it other car dealerships he asked you what options I wanted and showed me only that.
When I came in to the service department McKenzie and my salesman Alden met me gave me a brand new loaner truck because I use my truck for work and couldn’t use an SUV. I’ve never been to a car dealership or dealt with the service department that cared so much about their customers and making their customers happy.
Keep up the great work and if I know anyone looking for a vehicle I’ll definitely send them to Duval Ford
New Car Team Leader
Excellent Service. - Mike Z
Answered every question I threw at him. And coming from a 2008 XL, I had a lot of them. Josh also continues to help me with my transition to a new vehicle and has even asked that I send him updates on any accessories I add to it. Even threw a math question at him to try to stump him.....He nailed it! Sending everyone I know in the market for a new vehicle his way. Extremely knowledgeable on the products he sells.
New Car - Terry R.
This was my first visit to this dealership. I just moved to Florida and had a leased car from out of state. I went in for an oil change and to see about buying out my lease. I walked out not only buying out my lease but also bought a new 2018 Fusion. Absolutely no pressure, my choice. The salesman Jeff is fantastic he worked really hard to get me what I wanted. Then on to finance, Josh, again was very patient explained every little detail. No pressure to buy extra warranties. I will definitely recommend these gentlemen and my next car will be bought here from them.
Ford Certified Sales
Internet BDC Director
Happy happy happy - CUTTER_A1979
My airbags need to be replaced due to a recall. I went to Tropical service dept. and Juan was there ready to help with a smile. I asked a few questions and he was able to answer. Thank you for making my experience a good one and my mustang is happy too.
Sales & Leasing Representative
My review - truecar
Need I write 25 words to justify my five star rating and willingness to recommend Palm Coast Ford to strangers who somehow stumbled upon this website? There I exceeded 25 words.
I look thru truecar.com to get an idea of what I might want and then Chris Smith gets involved. I have done this twice in 7 months and both visits were exceptionally fine and dandy. I have had service done on two vehicles and that is also 5 stars.
VIP Sales & Leasing Consultant
2017 Ford Mustang - Nettiem143
Grateful to have had someone bend over backwards to help me complete the sale of this car. Things were all lined up and ready to go Mark made it easy and I’m more than happy to recommend Marie Ford to anyone who’s looking to purchase in this area.
Beyond a sale they value you as a customer. - 5.0.shadesofgrey
It has been almost 2 years since I bought my wife's car from Zach at Bill Currie. Since then, every service, I will pop in and see him. He is always willing to help even when he didnt have a car in inventory, he was willing to give advice on a deal I bought somewhere else. Zach is honest and will do right by you. Buy with confidence from him at Bill Currie Ford.
Manufacture blister on hood - VICKIMACLIN
The hood was stripped and repainted. Repair was done and returned as Wayne said it would be. A loaner car was given after proved I had premium warranty.
General Sales Manager
Veterans Ford - Mustang2018GT
Great place to buy a car. Very professional and easy going. Aaron took great care of me and was able to work out a deal on my new 2018 Mustang. Highly recommend 5 stars.
Amazing Experience - Meg95
My experience was beyond amazing! Everyone was so helpful and nice- I was so happy with my purchase. Josh was truly a blessing to me as he was able to get my exactly what I was looking for and more! I will definitely ALWAYS come to a Coggin Ford. Great people!
Internet Sales Professional
Amazing and Quick Service with a fair price - Matthew123
My experience at Palm Bay Ford was great. I went in to buy a used car after my last car was totaled in an accident. Dave Pariso was the guy who helped me with picking out a car. He was very helpful and helped me pick the car I wanted in a reasonable amount of time. I would recommend when visiting Palm Bay Ford and ask to speak with Dave Pariso.
Sales Manager/Dealer Trades
2016 Ford Edge - Louis Lubin
Greenway Team was very helpful and worked hard to get me what I wanted at the price I wanted it. Everything was very transparent and it was a good experience.
Internet Sales Consultant
Vehicle Exchange Manager
Made it right - KristenFletcher
We had some issues. Had to come back a second time, but they tried to make it right and my husband is happy with his purchase. Would have been a 5 star if the deal had been done last night.
Used car sold to dealership - aFordGuy
I was selling one of my vehicles to Matthews-Currie and received a fair offer. Tommy Fauls very efficiently made the deal happen stress free.
Excellent experience! - Kenneth Roder
Thank you Justin Gonzalez (salesman) and Stephen Jones (manager) for making my buying experience of my new 2018 Ford Transit so smooth and easy. I will recommend you guys any day!
AMAZING CUSTOMER SERVICE!!! - Cj0813
Where to start!
A: I came in there with a 2012 Hyundai veloster with 125ishk Miles and told them i was wanting a sporty looking hatchback they showed me a few cars and ended with a feista not only did he make sure i was completely happy with the car he fought to get my payments as low as the dealership was allowed to make i
B: went to go get my windows tinted and i work 12pm to 9pm and they told me to come in at 11:30am and they will drive me to my job and drop my car off and hand my keys to security when it was done they literally went out of there way to get what i needed done quick easy and super convenient
Knowledgeable, friendly - annmarie
Very willing to make the best deal possible. Jeff was very knowledge and it was a pleasure to work with him. Our MKX is beautiful.
Purchased new care - Ling Ling
I was impressed with the knowledge and help I got when purchasing my new car. Salesman showed me the updated equipment and how to use it!
fantastic service - Leroy
have been coming to beck ford for servicng and repairs for the last 8 years. never have I had other than fantastic experience. Jeremy , Jeff & crew hasve always treated me as I was their only customer.
PURCHASE OF FORD ESCAPE - windmill gal
We are pleased with the entire process and experience with the purchase of our Ford Escape. Our salesman, Solomon, was personable, knowledgeable, and extremely helpful. We didn't purchase the vehicle which we originally were looking at, but he made a number of suggestions which ultimately led to this purchase. Thank you to him.
Financial Services Manager
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