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Very good and excellent service,very friendly, very... - Jairo Saldana
Very good and excellent service,very friendly, very knowledgeable about the subject and explicit with the service, recommends the quality of the product, very attentivem
Top Reviewed Service Specialists At This Dealership
Service and Parts Director
Bill Waibel, operates a first class organization with... - TD.Taylor
Bill Waibel, operates a first class organization with honesty and integrity all while putting the car buying customer first. If that is not enough. Mr.Waibel is very personable and knowledgeable about the Lexus product and takes the extra time and attention to make you feel welcome. We have been extremely pleased with our purchases from Nalley Lexus Galleria. In Finance Larry Guarcello is a genius, the most through explanation and the fastest turnout with a smile and a reassuring let me know of any questions you may think of we did not cover. Juan Hernandez in service make everything easy. This young man is on the fast track to leadership with his knowledge of the Lexus product and personable interactions.
This is a top notch dealer.
Tim Halloran is a service consultant par excellence. He... - shahlester
Tim Halloran is a service consultant par excellence. He is a great asset to Hennessy Lexus.
Please recognize and commend him on his professional expertise and stellar customer service.
Thank you, Tim,
Excellent service by friendly efficient staff.... - anniest1
Excellent service by friendly efficient staff. Comfortable waiting area that adheres to COVID guidelines. All staff wore masks. Staff helped with remote starting feature and other tech questions.
We are very happy that we purchased our NX 300 from... - Mzakrze732
We are very happy that we purchased our NX 300 from Chatham Parkway Lexus their ownership sales force and service are all first class professionals
I took my car in for service to have them diagnose a... - jheath
I took my car in for service to have them diagnose a problem that I knew would take longer than 3 hours. I brought the Lexus Service Bulletin that went with this problem knowing that they would have to research it to pin point the diagnosis. I booked the appointment online and requested a loaner, no loaner was provided. I asked the Service Manager why not he stated I have not spent enough with them but he could make me a waiter. I have been going to this dealership to service my car originally in 2012 when it was Lexus of South Atlanta due to many times they have misdiagnose my vehicle. Under new management I thought the customer service would have improved. I ask to speak to the general manager to discuss the loaner issue just on principle. Turns out the Service Guy sent David Gibson the Service Director out to discuss the loaner policy with me. He again states I have not spent enough money with them. I explained to him that I have been going there since I got the car and they have misdiagnose problems saying I needed a water pump and didn't when I took it to another dealership. He states that I am giving your car back and refused to service my car. I would not take my car or advise anyone to take there car to Butler Lexus of South Atlanta if they were the last Lexus Dealership on Earth. I have spent tons of money at this place because of a misdiagnosed problem on LS460 and LX570 . I will try an Independent Shop. Because it took Lexus Service Department 3 times to fix a Brake Actuator. I needed Control Arms was not diagnosed until out of CPO Warranty, Water Pump stated needed took it to another dealership said I did not need a water pump. Don't take your car to this place and Lexus was the only place that ever touched this car.
Totally incompetent service department....bought 2020 RX... - Gpoole54
Totally incompetent service department....bought 2020 RX here...stain on fake leather seat....they told me it was covered on the phone so I brought it in...once here they say oh no stains are not covered....the kick sensor has never worked properly...in the service department they told me it's fine no problem...don't bring you Lexus here!!
Purchase - Buster
My relatives and friends have bought from Ester and Claude and we have never been disappointed ,
We always go to them first for our car needs.
0 * Service - Edwards from Snellville
This has been one the worse businesses that I've been involved with in in a very long time. I was recommended to come the the Classic Collision by Hennessy Atlanta Lexus and I will never return ever again. It is enough that my car was hit by a Uber driver but when my arrived on 11-20-17 it has been a nightmare. They lie to you from the receptionist to the General Manager to the collision repairer. I am in my late 40's and I was treated like I was getting my Tonka toy truck repaired. I had to call every day for 29 days straight, I had to go up there on my lunch breaks to make sure that my car was being repaired. This "Certified" Lexus repairer told me that my car was going to be repaired four times and all the times he promised me none of them turned out to be true. On the days that I would call I knew they had caller ID they wouldn't even pick up the phone they would not even say hello just put my incoming all into a voicemail. I love my Lexus dealer and trust they would not steer me wrong and after I picked up my car I had to take it to Lexus because the Airbag light kept coming on and off and then when I turned my air on it sounded like a train coming from my vents and my car only have 50K miles on it and I keep up on all the maintenance. I took it back to Lexus and they had to repair my car and I have no idea where or who paid the bill but I am very thankful for them repairing what Classic Collision didn't take care of. But I didn't read the reviews on this company until I took my car to Classic Collision if I would have read the awful reviews from other Lexus owners I wouldn't have taken my car to them in the first place.
Please stay away from this unprofessional and very inconsiderate auto collision place.
Details - Yviecepope10
Everything looks good and they worked very hard, I approved their service and work, job well done!!! Thank you so much!!! We are very pleased and happy for your service!!!
Like No Other - collindawg
The staff goes out of there way to make sure your needs are done. From the sales staff to the service staff they know you by name and make your visit fun.That is why i keep coming back!Hell i sometimes just stop by to say hello and shoot the bull! Best car dealer i have ever dealt with !!
Got the job done - NicoleDuBose
I needed a tire and fast. Hiram (hope I spelled it right) helped me out and didn't pressure me into anything. Replaced my tire and put it on in under a hour at a good price. Found this place when I searched tires buckhead and the reviews sounded good so I thought I'd try them. Glad I did, thanks.