I went to this dealership to buy my new pickup. - ldytrainer
I went to this dealership to buy my new pickup. Mainly because of all the advertisements. I was given a price that I thought was reasonable and agreed to purchase over the phone. The finance manager contacted me multiple times wanting to sell me extended coverage. I finally did decide to purchase. It's a very hurried up process when you go to pick up your vehicle. They insist everything is signed for on docu sign. Which is fine but most people, myself included, do this on their phones and don't bother to enlarge the paper work and actually read it. BIG MISTAKE. And I'm sure that is why it's done that way. I was quoted and charged more for the extended warranty than it actually was. I insisted on paying up front for the warranty, and not having it on my financing. They took the money, applied it as if it were part of the down payment and added the warranty to my financing. I never received a contract for the warranty and after several phone messages about this issue, they have still not returned my calls. They also told me that for being a first time customer, they were going to give me theft protection on my new pickup. When I finally got home and was going over the paperwork I had signed, it turns out they charged me for that theft protection!
I drove home 500 miles the same day I purchased. About a week later, I washed the pickup and discovered it had a small dent in the fender. I emailed pics and description of dent and have heard nothing back.
This dealership will ABSOLUTELY ghost you once you've driven off their lot. Vehicle is gone, they have their money, and they could care less about customers after the sale
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