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Purchase of new vehicle - Krisalys
Bill Holden was not only knowledgeable and helpful, but extremely patient. He took the time to go over every individual package offered on the Expedition and how it would or would not be useful in our particular case. He took the time to find the right vehicle to match our needs, including color and price
and kept us updated as to when it would arrive and made arrangements to fit our schedules.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Replaced hi side for ac line - Jaymo
Great service and prompt turnover time... believe damage was done to a faulty accessory belt, that was stated by service to replace. I just wish that service would have stressed more importance and pushed me more to change instead of easily declining. But, great experience overall
Manager of Internet Sales
Recall - Martin2018
Service was quick and easy. We set up and appointment on Monday morning dropped it off that afternoon and picked it up the next day. Thanks
Awesome Sales Woman!! - mkclove
Felicia Williams was awesome. She is very warm, personable and patient! She answered all questions and gave everything her utmost attention. Felicia explained in detail all of the bells and whistles included in/on my vehicle. My overall experience was superior! Thank you Felicia Williams. You're the best!
Excellent Experience - Jsstone_13
The experience at this dealership was the best I have ever had! Great service and no pressure and very easy to work with!!! I would highly recommend this dealership.
Happy customer - Coffeeguy
Great customer service, great staff. Janet was and has always been my sales person. I’ve recommended customers to her. I love the service department too.
Great Dealership. Interesting Video Email Response - bostonfan85
Great store tucked away in a small town. Decent sized inventory and great looking dealership. Found my new vehicle online, and was instantly reached out to by the Internet Sales person at the store with a really nice video email. This was new to me, but I got to see the car, see the salesperson's face, and see the dealership. Wonderful idea. Would recommend for sure...reach out to Steve. He'll make it easy on you.
Great service - Scott
Michael Musk went out of his way to get the truck my husband wanted. My husband is very happy with the truck from watseka ford.
Best sales and service! - Paul from Libertyville
Very patient salesman spent three afternoons with me looking at the Escape, Explorer and Edge. After twenty years driving an Explorer, Randy Coonce put me in EXACTLY the right vehicle for me. Two years later I am so happy with my Escape I felt that Buss Ford deserved a review.
Service is great also.
A great family business!
Danny is the nicest person that I have met. - Love my SHO
I notice that the Ford dealership has taken on a more comfortable and cleaner atmosphere . It was a real change from the years past. Keep up the good work!
"Service too slow" - William G
I purchased a Certified Pre-Owned 2016 Lincoln MKX AWD 4DR Select. Unfortunately, after 3 days I found out there are major defects on Panoramic Vista Roof (shaking) and Channel back-door hatch is leaking. Despite multiple follow-ups with Johnny, Michael of the Customer Service, Sales Manager and Matt Hasselquist, it took them one month and 10 days to repair the major defects on the vehicle. I called Johnny of the Service Dept. this morning (July 16) and he told me that the vehicle is ready for pick-up. However, while driving home with my wife from the Dealer's office this morning, we found out that the seatbelt adjuster on the passenger side is not working properly. So I have to go back again to the Service Department for this new issue.... William G
Had a great experience - Sam Dierdorff
This was my first car buying experience and Iggy was great. Offered me great cars for great prices and helped make buying a car less stressful. I would definitely buy another car from him again.
A wonderful company to purchase a Car - bluedog2
What a wonderful dealership who takes time to get to know you and your preferences. Enjoy the day and drive home my favorite car. Thanks
Amazing! is the only word for Manleys! - dao
About 2 years ago I purchased 2 cars from Manley's within 3 months. Obviously my first experience was great or I wouldn't have come back. Since that time it's just gotten better and better. The service staff is so accommodating and thorough. They send me reminders when it is approximately time for oil changes, etc. The entire staff goes above and beyond to be helpful.
WARNING ! dishonest and deceptive BEWARE - mis led buyer
worked on my truck for the honda dealership that I purchased it from, because Ike Honda did not have equipment to test truck. made a concerted effort with Ike Honda dealership to cover up the problems my truck had Bad people dishonest
The lack of customer service is insane - Pharp
Called and took 10 minutes on hold for a salesman to answer. Ask him to confirm a vehicle in inventory, that takes half the day. He could care less if I purchased the vehicle or not. Call back and speak to a sales manager who seems decent. He says he will call me right back with pricing, that was 2 days ago. This place is insane, they have good prices on their website but could care less about their customers. Never had a worst taste in my mouth from salesman or a dealership in whole.
warrenty repair - leaky pan
Absolutely the worse dealership for service. I scheduled an appointment for leaking oil pan and blown rear shock. They ordered a gasket for the oil pan leak and a shock, which took over 3 weeks to get. Did not call to schedule appointment, so I called them after about a month. I was told 5 weeks till I could bring in for repair. That appointment was cancelled and quickest I could bring in was 3 weeks later, Memorial Day weekend. So this service department is either so understaffed they don't have a mechanic or they do not want to do warrenty work. 3 monthes to schedule a repair......really???
Called Van Drunen Ford, they had the parts, and scheduled the repair in 2 DAYS! Unfortunately the Bob Harper Ford did not see the BIG CRACK in the oil pan which also had to be replaced.
I would NEVER refer to this dealership!
Many of us have had bad buying experiences. W/Ken... - Daniel Jackson
Many of us have had bad buying experiences. W/Ken Johnson, not the case. He patiently eliminated any objections. Down to earth, laid back yet attentive/assertive. One who strives for the customers best interest and long term relationship. Refreshing.
5 star experience - Lisa1
This was my family's first experience at Jim Hayes. I think Chris Street was the perfect Salesman for us. He was recommended by family friends. he was very professional, polite, easy to talk to and personable. We will definitely give Chris Street a shot at our future car purchases! Thanks, Chris!!
Burned up new truck!! - Robert & Carmen
I had my service trucks serviced on 9/16/16. I had the oil / filter change and the fuel filter changed on our diesel, drove less then 100 miles and it burst into flames. What happened? It is a new truck that is completly stock and only been serviced by a dealer.
NO REASON TO GO ANYWERE ELSE - tommy
This was as easy a transaction as i've ever had !! explained everything, pricing and trade in was great!
laid the numbers out, got me a great interest rate, everything was ready to go on time !!