Illinois Mercury Dealers

Very accommodating service department for warranty work.... - briar67

Very accommodating service department for warranty work. Wonderful service advisor who went the extra mile. Had me back on the road when I really needed my car.

I've bought both of my cars here and everyone is so... - Aubrey

I've bought both of my cars here and everyone is so friendly and patient. Andrew Cazares sold me my 2014 Ford Fusion and was so great about answering questions I had and working with my budget. He did a great job making me feel comfortable and didn't pressure me to buy anything he knew I couldn't afford/didn't want. He was very communicative and let me know what was going on every step of the way! I send all my friends who are looking for cars here and they always have great experiences, too. No smarmy car salesmen here!

They are courteous in the quick lane department, always... - MITCHELLMARY708

They are courteous in the quick lane department, always ready to help in any way they can to get my car serviced right and timely.

The sales team was the best. There was no pressure to... - LDP

The sales team was the best. There was no pressure to sell a vehicle. They work with us and it was a pleasure to buy a car from them.

He applied several lenders with my SSN without asking my... - Msln

He applied several lenders with my SSN without asking my confirmation and affected my credit score. I only said just one application is enough. His name is Matt Price but he is very kind

Great people from the owner to sales to mechanics. They... - Lynnbauer

Great people from the owner to sales to mechanics. They are all top rate professionals and so very personable. Everything was done with efficiency and accuracy.

Matt was a great person to work with. He made the... - Lauragracie

Matt was a great person to work with. He made the experience easy and comfortable. He spent much time going over all of the features of the car .

What a great experience. Scott was very personable and... - sgarnett327

What a great experience. Scott was very personable and knowledgeable. Not often do you hear of buying a car to be an enjoyable experience, but this one was. Great job!

Bought another truck from terry's ,always seem willing to... - Jonb

Bought another truck from terry's ,always seem willing to work a good deal for me .Got a good trade in value and good price on truck was in and out in no time ,thanks Rich

Great and relaxing car shopping - rmarx

I found Manley's online and was surprised to see they had a great choice of used trucks in the make and model what I was interested in. Made a trip down there from Wisconsin a little leery of buying out of state. After arriving and greeted by Brandon I knew this was going to be an enjoyable vehicle shopping experience, which I usually don't enjoy. We took a couple different trucks for a drive and shortly decided on one to negotiate on. In short order we had an agreement on a price that was fair and good value. In my past experience that usually does't happen. The only negative is that the finance person was backed up and I had to wait a while to get to her. The general manager noticed the wait time and graciously gave me a free oil change for my troubles. In all Brandon was a very knowledgeable a courteous and made this a rewarding truck buying experience. I would go back and recommend Manley's to others.

Just an over all great experience dealing with the people... - Shederick

Just an over all great experience dealing with the people there. Will never stop buying cars there. John Tyler Sr is the best great service

Recall - Martin2018

Service was quick and easy. We set up and appointment on Monday morning dropped it off that afternoon and picked it up the next day. Thanks

Great Dealership. Interesting Video Email Response - bostonfan85

Great store tucked away in a small town. Decent sized inventory and great looking dealership. Found my new vehicle online, and was instantly reached out to by the Internet Sales person at the store with a really nice video email. This was new to me, but I got to see the car, see the salesperson's face, and see the dealership. Wonderful idea. Would recommend for sure...reach out to Steve. He'll make it easy on you.

Visited to purchase a new vehicle - mdetomasi

Very satisfied with my Ford Edge but miss the CD player. There are so much electronics and likely won't use all but glad for many that are included. Tim Hirsch was extremely helpful and I felt no pressure to make a decision. Dylan Roach has been very helpful in learning the electronics and has already been to my home twice to tutor me. Can't say enough positive about both but greatly appreciative for Dylan's after work time assistance.

I don't know how they do things in person, but trying to... - Brent

I don't know how they do things in person, but trying to buy a vehicle from them by phone or video must be impossible. Of all the dealerships I've ever dealt with (20+?), these guys have been the most difficult to work with. "We can't do this" (discuss an offer without my name, address, and contact info... which they finally decided to do a few days later); or "we can't do that" (do a virtual walk-around). They seem to really want you to play their game, rather than just shooting you straight on anything. After FINALLY getting close enough on price to believe we could close a cash deal once we did a virtual walk-around (that they never agreed to do), they told me they would not allow me to have the car shipped unless I was present. Huh??? Isn't that the same as just saying you won't sell me a car unless I drive across two States to buy it? Look... It's their business, and they can run it however they want, but at no point did I ever feel like they gave a xxxx about whether or not they sold a car. The salesman knew from the word go that I was looking at having it shipped and mentioning to me on the front end that their "policy" wouldn't "allow" that would have saved us both a lot of time and trouble. No interest in taking care of a customer on the front end makes me suspicious of anything they have to say about their product or service. Lord forbid a manager would have cared enough pick up a phone and call me to see if there was anyway to put me in their vehicle. I hope your experience with these guys is better than mine. Just beware.

warrenty repair - leaky pan

Absolutely the worse dealership for service. I scheduled an appointment for leaking oil pan and blown rear shock. They ordered a gasket for the oil pan leak and a shock, which took over 3 weeks to get. Did not call to schedule appointment, so I called them after about a month. I was told 5 weeks till I could bring in for repair. That appointment was cancelled and quickest I could bring in was 3 weeks later, Memorial Day weekend. So this service department is either so understaffed they don't have a mechanic or they do not want to do warrenty work. 3 monthes to schedule a repair......really??? Called Van Drunen Ford, they had the parts, and scheduled the repair in 2 DAYS! Unfortunately the Bob Harper Ford did not see the BIG CRACK in the oil pan which also had to be replaced. I would NEVER refer to this dealership!

Many of us have had bad buying experiences. W/Ken... - Daniel Jackson

Many of us have had bad buying experiences. W/Ken Johnson, not the case. He patiently eliminated any objections. Down to earth, laid back yet attentive/assertive. One who strives for the customers best interest and long term relationship. Refreshing.

5 star experience - Lisa1

This was my family's first experience at Jim Hayes. I think Chris Street was the perfect Salesman for us. He was recommended by family friends. he was very professional, polite, easy to talk to and personable. We will definitely give Chris Street a shot at our future car purchases! Thanks, Chris!!

Excellent Experience - Jsstone_13

The experience at this dealership was the best I have ever had! Great service and no pressure and very easy to work with!!! I would highly recommend this dealership.

Burned up new truck!! - Robert & Carmen

I had my service trucks serviced on 9/16/16. I had the oil / filter change and the fuel filter changed on our diesel, drove less then 100 miles and it burst into flames. What happened? It is a new truck that is completly stock and only been serviced by a dealer.

Great service - Scott

Michael Musk went out of his way to get the truck my husband wanted. My husband is very happy with the truck from watseka ford.