Best to deal with to date! - NS Mike
First Lincoln purchase was the easiest, and most enjoyable car purchasing experience yet, due to the excellent treatment from the salesperson, and manager at this dealer. I highly recommend this dealer for your next purchase!
Top Reviewed Specialists At This Dealership
Best Place to buy a vehicle - Tim Duignan
I purchased a Lincoln MKZ from my neighborhood Lincoln Dealership in BlueIsland. Nick Sanders was very helpful in choosing the right options for my needs. Very friendly down to earth staff. I found a new home !!
Sales & Leasing
Friendly not pushy - helen
Service was great this time as it has been every time I visited Sutton Ford. Christopher whitehead was very attentive and professional. This is my second car from Sutton Ford and I would recommend them to anyone looking to buy a vehicle.
great experience - Audrey walker
Hassle free with no pressure. Would definitely return for my next purchase. Mike was easy to work with. We were able to agree on a price that was very reasonable.
Purchase 1 new tire - JaniceMKC
Called service department to request that tire be available prior to appointment. Employee and I verified the exact tire that I currently have on my MKC and he told me that he would order the tire and contact me when available. He returned my call to let me know when the tire would be there so I could schedule when it would be convenient for me to come in. It worked out perfectly and I was in and out in about an hour. Very happy😀
Awesome experience buying a pre-owned car over the Internet! - abalakri
We bought a pre-owned 2014 Ford Flex from them and had it shipped over to California without ever seeing the SUV in person beforehand. It was a great experience from start to finish. Fair and transparent pricing. Prompt and comprehensive communication every step of the way over email, which is very rare even from local dealerships one has visited in person. We asked many questions about the condition, service and ownership history of the car and received immediate, truthful answers that we later verified. We asked about extended service contracts, but there was no push to upsell anything. We asked for a Carfax, which they did not have, so purchased ourselves, but they did provide one of their own before the sale was concluded. They took it upon themselves to clean and service the car (oil change etc.) and had it carefully loaded and shipped on the carrier of our choice. Chuck was super helpful and kept us informed at all times. Cannot say enough good things about this dealership. We hope they live long and prosper.
Excellent Sales and Service - Hicks71
Kurt spent an enormous amount of time finding me the perfect car, Troy is wonderful to deal with in finance, and Shawn is the best detailer around! Great Service and Parts department as well. Highly recommend this dealership.
Wonderful car buying experience - previous GM buyers
All of the employees at Terrys take the time to show you all the vehicles that you may be interested in. We have recommended this dealership to friends and family.
fantastic. very friendly and helpful - Becky 0123
I recommend Victory Lane because the sales people and management are friendly, helpful and they try to please the customer. Very satisfied with my experience.
Great service - Scott
Michael Musk went out of his way to get the truck my husband wanted. My husband is very happy with the truck from watseka ford.
Regular maintenance - Dac
Great service, fair prices and wonderful staff. They go out of their way to take care of your needs. Very clean and neat facilities.
Quick and painless process! - CrystalD
I was very pleased with the entire process of buying my car. I was happy with the negotiations and the finance department found me a great interest rate! The only car purchase I’ve made that was this quick and painless. I’ve bought eight vehicles from dealerships since the 80’s and this was the best experience.by far!
WARNING ! dishonest and deceptive BEWARE - mis led buyer
worked on my truck for the honda dealership that I purchased it from, because Ike Honda did not have equipment to test truck. made a concerted effort with Ike Honda dealership to cover up the problems my truck had Bad people dishonest
Great sevice - Jjcox1973
Always happy to go get our vehicles serviced at Manleys Ford. Great service and always helpful with all our concerns. Will always buy our Fords here cause there so good at the services they provide. From the sale of the vehicle to the sevice they are 5 star to us. Thanks Manleys
Jonica Piron professional and helpful - Dynaflow
I came across Gjovik Ford during my internet search for a new Fusion. Jonica got back to me and quickly sent back multiple pictures of the car I was interested in. She also provided an OTD quote. Even though I ended up buying my Fusion at another dealer, she emailed me back congratulating me on my purchase. I found Jonica friendly, helpful and easily answered my questions in a professional manner. I would recommend her for anyone wishing to shop at Gjovik Ford.
NO REASON TO GO ANYWERE ELSE - tommy
This was as easy a transaction as i've ever had !! explained everything, pricing and trade in was great!
laid the numbers out, got me a great interest rate, everything was ready to go on time !!
The best costumer follow up... - Angel
This dealership has been respectful and courteous with my investment. I recently had my Taurus serviced at this location and they went above and beyond to satisfy my experience. I highly recommend this location.
Thank you Dixon Ford
Bought truck with vibration - pissed off
I found the used truck I had been looking for and the price was right. Made the deal with my trade. Came back the next day to finalize the deal and take delivery. I traded an F250 for an F150. The F250 had D plates and the F150 only needs B plates....when we sat down to do the paperwork, they had transferred my plates instead of ordering new ones and got bent out of shape when I asked him to get me the B plates that my new truck needed. The truck I bought had a slight vibration when I test drove it and I mentioned that to the salesman, he said it sat for awhile and may have some flat spots on the tires and it should smooth out in 100 miles or so. The truck came with 1000 mile 50/50 warranty from the dealer. I purchased an extended warranty as well. I put 900 miles on the truck and took it to the dealer with the vibration I had mentioned to the salesman, I got there after the service department had closed, so I asked the on duty manager to go for a drive with me so he could experience the vibration and explain it to the service department in the morning. He just looked at me and said...do I look like a mechanic? OK...so my salesman says I'll go with you....he felt the vibration and wrote of the shop ticket. Next day, I call to check on it, service department tells me, there is no vibration, nothing wrong,....no, talk to so and so salesman he felt it....service guy says he is putting his "top tech" on it.....Next day I call in to check on it, I am then told the top tech has a truck identical to mine and this is just what you have to expect. Umm no. I called Ford corporate, they give me a bunch of info and suggest I contact top management/owner of the dealership. I research it and find there is a second dealership. I call them and explain my issue, and am promised a response. The next day I get a call from the service manager. He tells me he drove my truck and there is definitely a problem, long story short, they have had my truck now for 2 weeks and so far have completely rebuilt the front differential and have a new rear driveshaft ordered. I have been told this will all be no cost to me at all and will not be charged to my extended warranty. Only issue now is they will have my truck for another week waiting on the rest of the parts to come in. To sum it up, I have been treated like an idiot, spoken to rudely, and simply ignored. I have also been spoken to very sincerely, cordially and respectfully. They are making it right, but not without a lot of hassle. I would be very careful going to this dealership especially if your not a little mechanically inclined and/or very persistent. Best of luck to you.
Buyer Beware - WDB
In 2013 I bought an F150 from this dealer. The salesman was great to work with (Ray).
3 months before my warranty expired, my radio would intermittently fail to power up. I took it into the dealership and was told that they couldn't read a code for it unless it was malfunctioning at the time (radio had powered up on the drive into the dealer). The service mgr told me they entered the problem into the computer system in order to get it recorded before the warranty expired. He explained that the radio problems were common in the F150, so common in fact, Ford had as a matter of "good will" repaired some of these radios even after the warranty expired. They told me to stop in when I was in town and the radio wasn't working. I explained that I lived about 40 minutes away and worked in Peoria so I didn't get to Macomb very often during their shop hours (no tech on duty on saturdays they said). They said "no problem, it's been logged into the computer system". 9 days after the warranty expired, my radio was not working for an entire week so I took a vacation day in order to take it to the dealer. The read a code on it and scheduled the repair for the following Friday. I was told by the new servifce mgr (Brian) that it would cost $50 if it was just a simple wiring issue and if it was the radio itself or any module connected to it then those would be covered 100%. They fixed a connector in the wiring but the radio failed again 2 days later. I called back and the service mgr then tells me that it's probably the radio module that could cost up to $1700. I reminded him what I was told and that it failed during the warranty period and was recorded in their computer system during the warranty period and that he told me if it was the radio itself or a module, then it would be covered 100%. He said he would talk to one of his techs or a warranty guy and call me back. Never did. After 3 ph calls to him and being told he would call back - he never did. So I call and ask to speak to the General Mgr (Mike Woodrum) who had gone home already. They took my name, ph number and explanation of my issue with the service mgr and was assured that Mike would call me back the next morning. NEVER DID.
I have been a lifelong FORD man and also own 2 Toyota cars which the dealership also sells. I WILL NEVER BUY ANOTHER VEHICLE FROM THIS DEALER. IF YOU DON'T EVEN RETURN PHONE CALLS THEN EVIDENTLY RETAINING LOYAL CUSTOMERS IS NOT A CONCERN OF THEIRS.
warrenty repair - leaky pan
Absolutely the worse dealership for service. I scheduled an appointment for leaking oil pan and blown rear shock. They ordered a gasket for the oil pan leak and a shock, which took over 3 weeks to get. Did not call to schedule appointment, so I called them after about a month. I was told 5 weeks till I could bring in for repair. That appointment was cancelled and quickest I could bring in was 3 weeks later, Memorial Day weekend. So this service department is either so understaffed they don't have a mechanic or they do not want to do warrenty work. 3 monthes to schedule a repair......really???
Called Van Drunen Ford, they had the parts, and scheduled the repair in 2 DAYS! Unfortunately the Bob Harper Ford did not see the BIG CRACK in the oil pan which also had to be replaced.
I would NEVER refer to this dealership!
Burned up new truck!! - Robert & Carmen
I had my service trucks serviced on 9/16/16. I had the oil / filter change and the fuel filter changed on our diesel, drove less then 100 miles and it burst into flames. What happened? It is a new truck that is completly stock and only been serviced by a dealer.
Many of us have had bad buying experiences. W/Ken... - Daniel Jackson
Many of us have had bad buying experiences. W/Ken Johnson, not the case. He patiently eliminated any objections. Down to earth, laid back yet attentive/assertive. One who strives for the customers best interest and long term relationship. Refreshing.
Tried to buy a new model from this dealership and they... - greenchicago
Tried to buy a new model from this dealership and they could not estimate a delivery date. I knew more about how to track a VIN with Ford than they did! I waited patiently for 8 weeks, and every week I would bug them to find me a "dealer trade" in the area but it was never successful. They were also never able to give me any window (approximate) for delivery. My car was dying, but they would not give me a loaner so I would wait. I ultimately found a gently used demo at another dealership, and cancelled my order. As soon as I called to cancel, they offered me a loaner! Imagine that... I have since gone there for service, and so far it's been acceptable service-wise, but I wish Ford would more thoroughly test their software before releasing "upgrades" that just cause buggy behavior in their My Ford Touch system.
5 star experience - Lisa1
This was my family's first experience at Jim Hayes. I think Chris Street was the perfect Salesman for us. He was recommended by family friends. he was very professional, polite, easy to talk to and personable. We will definitely give Chris Street a shot at our future car purchases! Thanks, Chris!!
Napleton Lincoln Glenview