EXCELLENT CUSTOMER SERVICE - pattyanne2003
NAPLETON LINCOLN GLENVIEW DEALERSHIP WAS AN EXCEPTIONAL EXPERIENCE. THE TEAM WAS PROFESSIONAL, COURTEOUS, PATIENT, DETAILED AND VERY INFORMATIVE. IT WAS A WONDERFUL EXPERIENCE AND WELL WORTH THE DRIVE. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP. IRA, MATT, NICK AND ESPECIALLY MIKE PUFFER WHO INTRODUCED ME TO THEM. I AM GRATEFUL TO MIKE PUFFER FOR A FABULOUS EXPERIENCE. THANK YOU NAPLETON!.
Top Reviewed Specialists At This Dealership
Purchase of Explorer Sport - Jart
Alex was very professional and knowledgeable and made our new purchase experience easy to complete. This dealership is not pushy and really want to help make your purchase quick and easy. The hospitality and friendliness makes you feel like family.
Knowledgeable, caring, trustworthy - MJ Silver
This is my 3rd Lincoln, ans it's the second one that Scott helped me with. He is friendly and easy to do business with. I can count him and I trust him.
Sales & Leasing
I love Sutton Ford - nycole1969
I just purchased a 2018 Ford Edge Anita got me exactly what I asked for, no hassle over price, I received very fair compensation for my trade in the time it took was the shortest ever lol. I definitely recommend if you’re looking for a car that you check Sutton Ford out!
Napleton car care - 1stcarown71
Always professional clean and courteous the work done in a proper and correct manner Have done business with this did a show for over 20 years having have any complaints at all
Great sales and knowledge of the F-250 line. - Derek S.
Guetterman Motors, Inc. has a great sales person. they have great pricing an they don't over charge for things like other dealers. straight forward on everything. great to work with. Very knowledgeable about the F-250 line.
Excellent Experience - Jsstone_13
The experience at this dealership was the best I have ever had! Great service and no pressure and very easy to work with!!! I would highly recommend this dealership.
NO REASON TO GO ANYWERE ELSE - tommy
This was as easy a transaction as i've ever had !! explained everything, pricing and trade in was great!
laid the numbers out, got me a great interest rate, everything was ready to go on time !!
Time to trade - retired
I have dealt with Chris Micetich for a number of years,and a lot of vehicles.It;s like a Friday night poker game with the guys. That:s why we keep coming back.
fantastic. very friendly and helpful - Becky 0123
I recommend Victory Lane because the sales people and management are friendly, helpful and they try to please the customer. Very satisfied with my experience.
Great service - Scott
Michael Musk went out of his way to get the truck my husband wanted. My husband is very happy with the truck from watseka ford.
Great - Aaron83
Great expierence and great customer service. They were very helpful from start to finish on the deal. And very informative. I would by another car from here
Friendly but a bit slow - Hsquared
The friendly and accommodating atmosphere of the dealership is good, but overall speed of service for something named Fast Lane is a little bit off. It took about 90 minutes for an oil change which I though should have been an hour. Although they apologized for the extra time, I hope next time will be better.
False Advertising/Buyer Beware - AP2018
After researching the purchase of a Pacifica online, I found the best deals at Holzhauer. I went there, test drove the vehicle and subject to the appraisal of my Durango was ready to purchase that day. I asked if the online price for the vehicle was the price I would be getting and Brendan assured me it was. Fast forward to the official offer and I was given a deal based on the MSRP of the Pacifica, which was $7000 more than what was listed online. I feel like they tried to take advantage of a female who went on her own to buy a car. Little did they know they weren't dealing with an amateur! They even went so far as to tell me they thought they already had someone to purchase my Durango! Needless to say, I left and will not be returning.
WARNING ! dishonest and deceptive BEWARE - mis led buyer
worked on my truck for the honda dealership that I purchased it from, because Ike Honda did not have equipment to test truck. made a concerted effort with Ike Honda dealership to cover up the problems my truck had Bad people dishonest
Passenger Airbag Inflator Replacement - Beals
Contacted service department regarding Ford recall 18S01
They handled my need in a very professional manner
Once replacement airbag became available they were able to schedule an appointment date to perform the service
Awsome place !!!! :) - Bobbie88
So far.. I’m very happy with my experience of buying my explorer from Manley ford here in Belvidere Very nice customer service people Everybody who I spoke to at manleys since I bought my vehicle has been Awsome .. I couldn’t of asked for better :)
Bought truck with vibration - pissed off
I found the used truck I had been looking for and the price was right. Made the deal with my trade. Came back the next day to finalize the deal and take delivery. I traded an F250 for an F150. The F250 had D plates and the F150 only needs B plates....when we sat down to do the paperwork, they had transferred my plates instead of ordering new ones and got bent out of shape when I asked him to get me the B plates that my new truck needed. The truck I bought had a slight vibration when I test drove it and I mentioned that to the salesman, he said it sat for awhile and may have some flat spots on the tires and it should smooth out in 100 miles or so. The truck came with 1000 mile 50/50 warranty from the dealer. I purchased an extended warranty as well. I put 900 miles on the truck and took it to the dealer with the vibration I had mentioned to the salesman, I got there after the service department had closed, so I asked the on duty manager to go for a drive with me so he could experience the vibration and explain it to the service department in the morning. He just looked at me and said...do I look like a mechanic? OK...so my salesman says I'll go with you....he felt the vibration and wrote of the shop ticket. Next day, I call to check on it, service department tells me, there is no vibration, nothing wrong,....no, talk to so and so salesman he felt it....service guy says he is putting his "top tech" on it.....Next day I call in to check on it, I am then told the top tech has a truck identical to mine and this is just what you have to expect. Umm no. I called Ford corporate, they give me a bunch of info and suggest I contact top management/owner of the dealership. I research it and find there is a second dealership. I call them and explain my issue, and am promised a response. The next day I get a call from the service manager. He tells me he drove my truck and there is definitely a problem, long story short, they have had my truck now for 2 weeks and so far have completely rebuilt the front differential and have a new rear driveshaft ordered. I have been told this will all be no cost to me at all and will not be charged to my extended warranty. Only issue now is they will have my truck for another week waiting on the rest of the parts to come in. To sum it up, I have been treated like an idiot, spoken to rudely, and simply ignored. I have also been spoken to very sincerely, cordially and respectfully. They are making it right, but not without a lot of hassle. I would be very careful going to this dealership especially if your not a little mechanically inclined and/or very persistent. Best of luck to you.
warrenty repair - leaky pan
Absolutely the worse dealership for service. I scheduled an appointment for leaking oil pan and blown rear shock. They ordered a gasket for the oil pan leak and a shock, which took over 3 weeks to get. Did not call to schedule appointment, so I called them after about a month. I was told 5 weeks till I could bring in for repair. That appointment was cancelled and quickest I could bring in was 3 weeks later, Memorial Day weekend. So this service department is either so understaffed they don't have a mechanic or they do not want to do warrenty work. 3 monthes to schedule a repair......really???
Called Van Drunen Ford, they had the parts, and scheduled the repair in 2 DAYS! Unfortunately the Bob Harper Ford did not see the BIG CRACK in the oil pan which also had to be replaced.
I would NEVER refer to this dealership!
Many of us have had bad buying experiences. W/Ken... - Daniel Jackson
Many of us have had bad buying experiences. W/Ken Johnson, not the case. He patiently eliminated any objections. Down to earth, laid back yet attentive/assertive. One who strives for the customers best interest and long term relationship. Refreshing.
5 star experience - Lisa1
This was my family's first experience at Jim Hayes. I think Chris Street was the perfect Salesman for us. He was recommended by family friends. he was very professional, polite, easy to talk to and personable. We will definitely give Chris Street a shot at our future car purchases! Thanks, Chris!!
Burned up new truck!! - Robert & Carmen
I had my service trucks serviced on 9/16/16. I had the oil / filter change and the fuel filter changed on our diesel, drove less then 100 miles and it burst into flames. What happened? It is a new truck that is completly stock and only been serviced by a dealer.
Bull Valley Ford Inc
Napleton Lincoln Glenview