57 Illinois BMW Service Centers

I’m on my 3rd purchase from Bill Jacobs BMW. - Aaron

I’m on my 3rd purchase from Bill Jacobs BMW. Alex Flinn is my guy. Service is so important to my car purchase and Alex does a great job.

Absolutely the best when it comes to service and going - Admin

Absolutely the best when it comes to service and going the extra mile if and when it might be needed.

Any Dealership as any business is as good as its - phd_next_1

Any Dealership as any business is as good as its employees. My service advisor Dean is second to none. He always goes the extra mile to assure everything is explained in detail and makes himself available for follow up questions. Please continue to employ individuals that possess these qualities!

I am very satisfied with the prompt service I received - CMYAUDI

I am very satisfied with the prompt service I received and Cory provided excellent service. He was very pleasant and took the time to explain in detail what was required for service and the young receptionist was very courteous and she explained about how I could pay for my services. She and Cory is the reason why I would recommend BMW to others. Just great customer service overall.

Jason was great. - matt200484

Jason was great. He kept me in the loop with what was going on with my car and it was done faster than anticipated

The reason that I've bought 3 BMWs from Fields is the - N.elkind

The reason that I've bought 3 BMWs from Fields is the excellent advise that Chris has given me on service. They are lucky to have him. And, he's good natured, too.

Steve replaced the starter on my Lexus in the driveway. - Rod

Steve replaced the starter on my Lexus in the driveway. He did an excellent job and answered all of my questions.

On a scale of 1-10, this dealership rates 100! - Happy Customer

On a scale of 1-10, this dealership rates 100!!! Unfortunately I had some issues with the car I purchased in 2023, no fault of the dealership. Derek, Alan, Zack, and especially Dan, the general manager, were all phenomenal going far, far beyond my expectations. When Dan says the dealership wants to support, satisfy, and serve the customer, he’s not kidding. I can’t state strongly enough how happy, surprised, and satisfied I am with their persistence, problem solving, and desire to do anything and everything to keep me as a happy customer. There aren’t enough stars to recognize Anderson BMW/Mazda dealership’s customer service. Thank you doesn’t seem enough.

I always receive excellent customer service whether in - cvwalsh

I always receive excellent customer service whether in Sales or Service. Your service is outstanding!!!

Best service department ever! - hbendler3

Best service department ever!!!! David is always very pleasant to work with and is definitely an asset to the company. I’ve been going there since 2000 and he is an 11 out of 10!!!!

Service center experience was good this time and I was - Hemant

Service center experience was good this time and I was able to book it online.

Needed help with my license plate cover. - Ariel Davis

Needed help with my license plate cover. Mr. Krieger was extremely helpful and fast with service. Would definitely recommend. Also, every time I come to the dealership, I'm always greeted and get help answering any questions I have.

First time service customer - Anita W

We took my 2015 Mazda CX-9 in for a recall. We also needed a new key programmed. Rob in the service department was very helpful. He got everything done as promised. I will be back.

Taylor Wadi was very helpful in setting up my digital key - Gary Ebeling

Taylor Wadi was very helpful in setting up my digital key card. She was easy to work with.

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!