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The service rep was very cordial and concerned for my... - Vinny13
The service rep was very cordial and concerned for my needs . He took the time to check my battery which was a concern for me heading further into winter.
Top Reviewed Service Specialists At This Dealership
Body Shop Manager
Glad to have a place I can trust for servicing our... - doug_kircher
Glad to have a place I can trust for servicing our vehicles. I am the second generation coming there to buy vehicles and servicing them.
Your employees were both courteous and very helpful. My... - moutvic
Your employees were both courteous and very helpful. My car was taken in on the given time and had it back to me in about 4 hours. .
Everything went smooth. Thanks!
Vince in Service knows his stuff! Listen to him when he... - R.MATTHEWS
Vince in Service knows his stuff! Listen to him when he makes a recommendation-especially on tires! I am glad I did because my car rides and handles so much better. The difference was night and day.
I took my 2014 Ford Focus with recalls on transmission... - Dr.job.cardio
I took my 2014 Ford Focus with recalls on transmission and they been taking care of it since I dropped off to Mr. Timothy Nickels who was my service advisor, he is a great and honest person and got my car back fixed.
Thanks Fair oaks Ford Naperville
Prompt, friendly, and professional service. Scherer... - A.FARIS
Prompt, friendly, and professional service. Scherer Volvo exemplifies an auto dealer who truly cares about the customer experience. I would not hesitate to recommend them to friends and family.
First time car buyer! - Slu
I'll tell you what, I was in dire need of a vehicle late in the work day. Both Brandon and Nick stayed late in the evening to ensure that I left that with the right solution. Never once did I see them lose patience no matter how confusing or demanding I was acting. Their outstanding customer service made me feel comfortable of going forward and buying the car!
All I have to say is my next car purchase I will, "Buy from Brando"
please is well organized, clean and willing to help. I... - pearson45
please is well organized, clean and willing to help. I had an oil change and it was quick. Car wash was out of order, which sucked but still great service and thats what counts
Excellent customer service and very knowledgeable... - Camooney
Excellent customer service and very knowledgeable information. No pressure and did not to push other service not needed at the time. Thank you!
Bought online parts from this dealer that was flagged for... - j.c.debrito
Bought online parts from this dealer that was flagged for fraudulent transaction. When I tried to reorder was met with difficulty so ordered from another dealer. When I finally received the merchandise I had two of the same product. When I return the merchandise I was informed that I would be charged with restocking fee on top of the shipping fee associated with the merchandise. Will not buy any more parts from them!
Work completed on time. Final price was in line with... - Ghoffman2004
Work completed on time. Final price was in line with others. Gina at SVC counter was friendly, professional, and efficient. Building and grounds were clean
The service department is the best. They take there time... - Jcoan66
The service department is the best. They take there time to explain everything. I highly recommended Napleton Lincoln service. John and Leeann really are wonderful
Service was done multiple times but repairs are never... - Brad
Service was done multiple times but repairs are never fixed even though they say they were fixd. I been in for service over a dozen times
Professional and courteous - Anonymous 74
I had some recall work performed and was extremely satisfied with the choice I made of taking my vehicle to Manning Ford for service. I highly recommend this facility for your service needs.
I appreciate the time Johnny Hackl in service took to go... - theaher38
I appreciate the time Johnny Hackl in service took to go over what my car needed before my road trip. He did this without making me feel the pressure of additional work that was needed to be safe on the road. Keep up the good work and I hope napleton appreciates all you do because I sure do. Thanks again.
Fast service and got us they payments we wanted. Very... - Flynrn2002
Fast service and got us they payments we wanted. Very open, honest and willing to work with us. Highly recommend going here for your vehicle needs
I had a great and positive experience with the purchase... - Ronnie75lm
I had a great and positive experience with the purchase of my Lincoln Nautilus. My husband and I would like to give a special thanks to our sales rep. Dan, who was very thorough, and patient with our questions and inquiries. Dan just made the whole experience smooth, and he was a pleasure to work with.
Consistent great service ! - Gloria & Michael
We've been taking our 2009 Honda CRV to Fairway Ford Lincoln Service Department, Freeport, Illinois for the past 7 years, for oil changes and regular maintenance. Their Service Department consistently gives excellent service, along with very fair prices. Most recently we had the Honda in for an oil change and to check out a rattling noise coming from beneath the car. This team thoroughly investigated and found the heat shield was making the sound and needed to be replaced. Problem solved. Thank you to Jordan, Brandon and Patrick for your good service and willingness to accommodate our schedule.
I have worked with jen in the service department before... - Jennifersunbelt
I have worked with jen in the service department before and also this week. She has been incredible to work with. They found additional issues besides the sound I was hearing and took care of it all. They kept me informed on what was going on n when to expect my vehicle back. Always nice n easy to work with. Jen deserves a raise in my book.
I'm hoping this review is seen! Shawn in sales, Eric in... - Sarah McKullen
I'm hoping this review is seen! Shawn in sales, Eric in service and really the whole team at wickstrom is awesome!!! They make everything so easy and pain free. They definitely are different then every other dealer I've been to.
Have taken my dodge journey in many times for the same... - Walls04
Have taken my dodge journey in many times for the same problem. Have had more loaners than the care itself. Horrible service. xxxx near killed my family and I because they refuse to fix the xxxx thing the right way!!
Mike and Jose , in the service department , know their... - cdwretired
Mike and Jose , in the service department , know their business and operate at a very high level in technical capabilities and customer service. Professional skill and interpersonal relations are their forte. C. D. (Chuck) Wright
Our experience was very pleasant.We appreciated the... - bertelam
Our experience was very pleasant.We appreciated the courtesy ,professionalism and friendliness of Colin and Justin Liss. They made us feel like we were more than just a customer. Contract signing was also pleasant and easy . Thank u
Mr. & Mrs Elam
Disappointing customer service - Dennis
I received a run around and an unprofessional attitude trying to get a recall completed. I will use another dealer before I ever use Buss Ford.
HORRIBLE SERVICE! - KGoff
We just had a very expensive ceramic coating/self healing system put on our car by an awesome company. We got it back looking gorgeous and took it to have an oil change and tire rotation at Greenway. We got it back with a big gouge in the hood!!! It looks like someone closed the hood with a tool in their hand! We have pictures of right before we took it there, and after so there's no mistaking that this was done on their watch! It is literally through the ceramic coating, through the paint!!! My husband called there and they said "huh, that sucks". No apology, no offer to fix it, nothing!! I will NEVER take another vehicle to Greenway again, and I will make sure everyone I know is aware of this situation!!
I took my SUV for an oil change and replace new tires... - Babu
I took my SUV for an oil change and replace new tires but, they refused to service my Lincoln Navigator. The owner refused to perform the services as per the employee.
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