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Mike did a great job with the purchase process and was... - Jaycek
Mike did a great job with the purchase process and was very knowledgeable about about the vehicle that I was interested in. Long McArthur has a great selection of new Lincolns available.
Top Reviewed Specialists At This Dealership
they always take care of my needs very well are easy to... - floorguy1952floorguy
they always take care of my needs very well are easy to deal with and treat me fair.they found the truck that i asked for
Outstanding Ford dealership - Jdarobin
Looking to buy a new Ford car or truck? Take the time to check out this outstanding dealership located in Southeast Kansas. Quality Motors located in Independence Kansas is a hidden gem that combines a very knowledgeable sales staff, top of the line service center, and an excellent finance and management staff. You will not be disappointed with this dealership.
Jill Hart does a nice job keeping me informed of status... - qjh2014
Jill Hart does a nice job keeping me informed of status of my repair. Repairs were completed within the time frame promised. Car wash is nice.
Professional, prompt and friendly service. Truck was... - Greg
Professional, prompt and friendly service. Truck was serviced and ready for pickup within time promised. Based on the customer service and quality of services received I will return for future needs.
Check your bill closely - Repeater1
Wen into dealership for an oil change etc. Waited for the work to be done which took 30-45 minutes I would guess. Shortly they called me to the counter to say the work was completed. Total bill was $120 Only problem was I had a service contract so there should not have been a charge. Bill goes back out to the service manager to correct. When he came back with the revised bill he said he had hit the wrong button on the computer. Not sure I totally believe that. Have been dealing with Noller for almost 30 years and this is the first time I have ever had a problem with the bill.
Jim Turner is the biggest single reason we have purchased... - Glen
Jim Turner is the biggest single reason we have purchased 4 Toyotas in the past 15 years. I drive from Wichita to Hutch for service because Jim takes such good care of me. My daughter drives from Oklahoma to Hutch for the same reason.
2006 Ford mustang with aftermarket supercharger and... - SadMan
2006 Ford mustang with aftermarket supercharger and upgraded fuel injectors. Runs perfectly fine...Always has. Dropped off at the Ford dealership for simple airbag recall. They called to tell me it would not start. $150 computer diagnosis of “rich fuel mixture“ = Laymans terms “you flooded it“. The mustang owners handbook has a great description on how to start a mustang with fuel injectors and how to disable fuel injectors by depressing the gas pedal when you accidentally flood it. I have never had that problem before that time; or since after picking it back up at the dealership. Not sure how they flooded it. Their assumption from the computer diagnosis was “leaky fuel injector.” Sounds awfully expensive. My diagnosis was to start it the way it is supposed to be started and drive it normally. Has worked fine ever since. Sorry guys. You blew that one. There was no problem to fix. Just learn how to start your own cars. Thanks for the pricey bill for a free airbag recall. Maybe let some of your old school mechanics do the diagnosis without the computer. Or just start the car without pumping the gas pedal like it is supposed to be started.
Purchase with Trade-in - Ranger
Outstanding experience! Hayden and Jerry make a deal I was 100% satisfied with. Hayden personally drove the Truck I purchased 150 miles to my home and returned in my trade-in car, Wow! Thanks again. Robert D.
Purchase car - Don
We are very pleased with our 2015 "MKC"
Jennifer at Kline's was very helpful going over all the options that this vehicle comes with.
The car had been completely checked out before hand and have had no problems.
We are grateful to have a quality dealer in our town.
oil change and tire rotation; rear brakes redone - shorner
Had oil changed on Wednesday, I think, and scheduled the brake work for Thursday. Dealership was kind enough to deliver vehicle to my work site.
When I took the car out Friday morning, I was a bit unnerved to find a lug nut on the floor of my garage. I checked all the lug nuts on the vehicle, and they seemed to be fine. The service manager checked with the technician, who said a nut was missing when the car came in.
My guess is the nut was loose from the tire rotation two days earlier and came off sometime between the oil change and the brake job.
Bernabe E. Rincon - Elias, Luis
Thank You Bernabe for the awesome customer satisfaction. I couldn’t ask for a better service customer representative. You make Lewis Ford Dealer worth coming to. Thanks again for the wonderful experience. 100%
I bought a car from Lewis Ford for my daughter Sept 2019.... - kujayhawk.amy
I bought a car from Lewis Ford for my daughter Sept 2019. After only a few short months we had many issues. Took the car to a Ford dealership where we live at the end of April. First off because there was a nail in the tire so was losing air, but other than that, the hood release latch inside the cabin was inoperative. When it rained the vehicle abs and brake lights come on in addition to the steering becoming inoperative. There was an issue with the front wheel speed sensor. Only after a few short months!!!! That visit cost me $237. Just a little over a month later in June the check engine light came on and the car wouldn't go over 60. Took it in again. That diagnosis visit was over $70, Stated water pump was leaking, but it was going to cost $1000 to fix. Don't have the money on the whim so had to wait until we could get the funds together to pay for it. July 3rd we had the money and took it back in and had the waterpump replaced. Bill ended up being $889. Still, plenty of money! My daughter didn't get her car back but for about a week and a half and the engine blew. We haven't had the car for even a year and have had it in the shop many many times in that short time! Over $3000 to replace the engine, more if at the dealership. Called Lewis Ford where we purchased the car, they contacted the extended warranty company. They sent out a guy to get a diagnosis. Came back with that the car wasn't properly maintained. THAT'S CRAP!! I provided oil receipts, all of the invoices from the dealership, etc. We took that car in every single time it had any sort of noise, issue or light came on. Clearly! The car was bought for close to $11,000, we put half down so still have a decent loan on this car and now have to pay over $3000 or better for a new engine? Frustrated, called Lewis Ford and they also stated they couldn't do anything. I am going to the Better Business Bureau, Attorney General of Kansas and directly to Ford Motor Company. This is terrible business!! The engine for this car should be covered. That's what extended warranties are for. Don't give me the excuse that we didn't maintenance the vehicle when we sure had it in the shop many many times to keep anything worse from happening. I'd love a call back from a manager that can explain to me how this is good customer service?
Now I do want to add, I worked with Whitey, but he did all he could. He called the Ford dealership here in Topeka and worked with the service manager. He called me back and didn't leave me hanging. It's Lewis Ford that I have an issue with. So my one star Customer Service rating is on the dealership, not Whitey.
Awesome dealer - Chris B.
I came from out of state to buy a truck from them. They facilitated the whole process. They gave me an amazing trade value, and an awesome price on the truck I bought. Adam took great care of me and followed through with all of the small details. While I did my paperwork, he switched the license plates, filled it up with a full tank, put floor mats in it, and moved all of my paperwork over to the new truck. I felt like they made me their priority. And for that reason I will be returning. It is worth the trip.
Love this place! - Kansasgirl
I came in to buy a car for my teenager. I wanted a used car and I didn't want to spend too much. Abraham hooked me up and we got the perfect car at the perfect price.
Great experience! - Kay Lynn Turnbull
Our salesman was Randy Hill, and he was great! He let us shop without "hovering" over and around us. He knows his products well. We were able to test drive two different vehicles of our choosing. Once we decided on "the one" we were able to sit down with Randy and work out a deal that worked for us.
We picked up our Town & Country Touring L yesterday and are extremely satisfied with it. When we arrived, She was spanking clean inside & out, with a full take of gas!!
We will definitely share our experience with others to shop with Randy Hill!!
Long McArthur Inc