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Mike Mull was very pleasant and helpful and met our... - Bjburdorff
Mike Mull was very pleasant and helpful and met our needs. The driver was also very efficient and friendly.
Top Reviewed Specialists At This Dealership
We had a great experience with Kline motors very friendly... - Kyle.b.cooley
We had a great experience with Kline motors very friendly people to work with we were very pleased with this dealership and plan to do business there in the future
I've worked with Steve multiple times over a number of... - Wayne Giles
I've worked with Steve multiple times over a number of years on many different vehicle deals. He has always given me excellent service and is very attentive to detail. I've referred many people his way over the years, and will continue to do so.
I was traveling through and had a mechanical emergency.... - nationalpilotcar
I was traveling through and had a mechanical emergency. They got me right in and did repairs at a very reasonable rate. The staff was so nice and made a not so good day into a great experience. People really do make the difference.
Had an appointment for 8 am service department said it... - samgmc
Had an appointment for 8 am service department said it easy until 4 pm. I have never scheduled an appointment for service that late in the day. My assumption is the service department did not mark the right time for the appointment. I had my wife bring the vehicle from Salina to McPherson for the appointment at 8 am. Was able to schedule for 11 am , thus she had to fill the time in between waiting for the time. Ruined the day for doing any other activities for the day.
I was from out of town when I had a tire emblem show up... - BGW
I was from out of town when I had a tire emblem show up on the screen of my new Highlander. Not knowing for sure what to do about it, I drove to Midwest Toyota where I was immediately greeted and ushered to the waiting area. The friendly employees found a mail in my tire and asked for my approval to make the repair. In no time they had me back on the road! Thank you Midwest Toyota!!
Doesn't inspect or service used vehicles before selling.... - vet747
Doesn't inspect or service used vehicles before selling.
Sold me a a vehicle with trash and a knife inside pockets. Dirt in all interior crevices.
Tire light came on after 20 miles.
Too much to write. Terrible, regrettable experience.
oil change and tire rotation; rear brakes redone - shorner
Had oil changed on Wednesday, I think, and scheduled the brake work for Thursday. Dealership was kind enough to deliver vehicle to my work site.
When I took the car out Friday morning, I was a bit unnerved to find a lug nut on the floor of my garage. I checked all the lug nuts on the vehicle, and they seemed to be fine. The service manager checked with the technician, who said a nut was missing when the car came in.
My guess is the nut was loose from the tire rotation two days earlier and came off sometime between the oil change and the brake job.
The reasons I will not buy from Joe Self BMW - Rhonda Wills
I leased a BMW 328i from Joe Self about 8 years ago. I had a continuing problem with the seat belt extender - the seat belt snapped off the extender every time I got in the car and tried to buckle the driver's seat belt. I went back to the dealership time after time (all while the car was under warranty) and the service department told me that it was a design defect that BMW was aware of. The seat belt extender was replaced several times - it worked for a few weeks, then the seat belt began to snap off the extender. The last time I took the car in to be fixed, the service manager told me that it was as good as it was going to get and they would not repair the car again. When the lease expired, I turned the car in and explained that I was very disappointed in the service and response. The manager I talked to at that time was very cold. I next bought a Mini from a Kansas City dealer, and then a BMW X3i from the Kansas City dealership, solely because of my bad customer service experience at Joe Self. When I recently got notice that my BMW was due for yearly service, I called Joe Self BMW dealership since I live in Wichita and asked for an appointment for service. I have to assume that Joe Self BMW is reimbursed by BMW for annual maintenance and Joe Self is not doing the annual maintenance out of the goodness of its heart. I asked for a loaner car since that is one of the advertised "perks" of Joe Self. I was abruptly told that at the direction of Mr. Self, that the dealership would not provide loaner cars to those BMW owners who did not purchase the car from dealership. I love the cars, but the dealership leaves a lot to be desired and will certainly not get my business in the future. Cannot recommend this dealership to anyone.
Sales department was great. Finance department has been a... - Mark
Sales department was great. Finance department has been a nightmare to deal with I was scammed into getting the extended warranty. Cause they said it would change my interest rate after I found out it wouldn’t I cancelled it. Then I’ve been trying to get a Leon release but they haven’t cleared out the loan cause they “ didn’t have the funds” then only paid the original 10 day pay off on day 22 so of course they owe more and haven’t paid it. Well I sure feel sorry for the guy that bought it and is waiting on a title
Bernabe E. Rincon - Elias, Luis
Thank You Bernabe for the awesome customer satisfaction. I couldn’t ask for a better service customer representative. You make Lewis Ford Dealer worth coming to. Thanks again for the wonderful experience. 100%
It was a good experience! Salesmen were professional,... - lmattheyer
It was a good experience! Salesmen were professional, friendly, and not overbearing. I would recommend working with Lewis to anyone looking for a vehicle. A+!
Awesome dealer - Chris B.
I came from out of state to buy a truck from them. They facilitated the whole process. They gave me an amazing trade value, and an awesome price on the truck I bought. Adam took great care of me and followed through with all of the small details. While I did my paperwork, he switched the license plates, filled it up with a full tank, put floor mats in it, and moved all of my paperwork over to the new truck. I felt like they made me their priority. And for that reason I will be returning. It is worth the trip.
Have had good prior experience with the Quality family... - cherie.carrington
Have had good prior experience with the Quality family and same wij our current purchase. appreciate their service in purchasing and maintenance of our vehicles.
Love this place! - Kansasgirl
I came in to buy a car for my teenager. I wanted a used car and I didn't want to spend too much. Abraham hooked me up and we got the perfect car at the perfect price.
Great experience! - Kay Lynn Turnbull
Our salesman was Randy Hill, and he was great! He let us shop without "hovering" over and around us. He knows his products well. We were able to test drive two different vehicles of our choosing. Once we decided on "the one" we were able to sit down with Randy and work out a deal that worked for us.
We picked up our Town & Country Touring L yesterday and are extremely satisfied with it. When we arrived, She was spanking clean inside & out, with a full take of gas!!
We will definitely share our experience with others to shop with Randy Hill!!