Best prices and customer service! - Grants
We were looking to upsize to a SUV, as our family is growing. We expected to find an older model for around the same price that we spent on our car-Chris helped us find a better deal than we could of expected and answered all of our questions. We spent much less than expected on a new SUV and love the deal we got on our trade! We had searched a few other local dealerships prior (both online and at the dealership) and found older models of the vehicle we got with higher miles asking for more money.
Amazing! - Tday1
We are first time car buyers and had lots of apprehension about buying because of bad experiences we have had. Everyone at Conklin was incredible! We worked with Brad to get our pre-owned truck and Todd on the business side of things. Seriously, everyone should buy from Conklin. We had nothing but an amazing experience and will be coming back.
Excellent, fast, efficient process ! - Mike N
Jesse , my salesman was very experienced and friendly , process from start to finish was extremely quick and seamless. they worked around my long work hours and stayed late to make sure Thst everything went together perfectly !
Great service - Charitym
I had a great experience at Briggs Auto . Ben was a great salesman and made sure I was comfortable when searching for my new car.
Top Reviewed Specialists At This Dealership
They wii get you what you want! - Debby
I have always had great service at Capital City Nissan. They go above and beyond to make sure you are satisfied and get the car you want. Randy Morehead is the consummate professional, working late to make sure I got the car that day. Go see Randy for a great deal and great service!
Excellent Salesman - Dan H. Salina
I worked with Nathaniel on purchasing a new Nissan Titan. He was great to work with and energetic about the process. Ultimately, I did not purchase the Titan, but I will check with Nathaniel next time I am considering buying a new Nissan. He is probably one of the best salesmen I've ever worked with reguarding communications. He was very good at following up with texts or calls.
Alfredo was Great - Clln123
Alfredo made purchasing our new Murano easy and fun. He. Took the time to go over all the features of the car and made sure we were comfortable with it.
Excellent service - Heatherdouglas
Everyone I spoke with at this dealership was very friendly. My salesperson, Terry Turner, answered all of my questions and made sure that I found the car that I was looking for. I got a great price and great service.
Did not have my part - Sacha Mayer
I had an appointment to fix a recall on my car. My car was there the entire day and at four o'clock they called to tell me that it was done and ready to be picked up. However; when I arrived they notified me that they just found out they did not have the part they needed to fix the recall, but they just ordered it so I will have to come back once it's in. This was an inconvenience to my day and they did not seem apologetic. Why did it take them all day to figure out they didn't even have the part and then call and tell me it was done?
I cannot in good conscience recommend Hendricks Nissan - CCNA34
I have purchased many vehicles in my life but never have I been treated in such a deceptive manner. The initial agent who assisted me (Jimmy) did a good job -- he worked to sell me the car. We amicably reached numbers both of us were comfortable with.
The unfortunate part of my experiences revolved around the Finance Manager, Nick. He told me that the deal I’d made with Jimmy (and signed) was a mistake, and that they couldn't take that type of loss on the car. He tried to have me sign a finance paper that would have charged me 12% interest! I told him that I was not OK with this and he replied, "Hold on, we are still looking, the other guy did something stupid.” (Okay, I’m feeling pretty uncomfortable now.) He called in Grant, another Finance Manager, and “poof,” I suddenly had an acceptable interest rate. At this point I was leery, but I was fine with the numbers so I proceeded with the deal.
The next thing that happened can only be termed as a “bait and switch.” Nick offered me a Service Contract. The service contract was to cost $2,700 and cover the car for 6 years or 60,000 miles. That sounded like a decent deal. Always read the fine print folks – when I got home and read through everything I discovered it was only for 6 months and 6000 miles!
The good part is that the contract allows for cancellation of the Service Contract so I called Nick (the same day) and requested cancellation, as per the terms of the contract. Nick actually tells me that the only way I can cancel the Service Contract is if I give up the car I just bought. Excuse me? I was looking at the cancellation clause in front of me as he was telling me this tall tale. I didn’t accept that and insisted that the Service Contract be cancelled.
While I understand haggling and negotiation during a sale, outright lies are not acceptable to me. Doing away with my original signed contract and replacing it with one that contains a service agreement that’s been misquoted is not acceptable to me. But, perhaps the thing that bothers me the most is the fabrication Nick told me on the phone – claiming I could not cancel the Service Contract. Long story short – I’m having the Service Contract cancelled but there’s no reason for people to lie and scam like that. For that reason, I cannot in good conscience recommend Hendricks Nissan in Merriam KS.
And it gets even worse... - Lee N.
I posted earlier about the atrocious service and service department. My vehicle was with them for 9 hours and they did nothing. See earlier posting of mine. Today, I took it to a competing Nissan service center and it was all taken care of in 50 minutes. But get this! What Hendrick DID DO was left my oil cap off and there was gradual spewing of oil atop my engine, under the hood, covering the belts, air hoses, etc, many of which needed to be replaced. And I assure you - nobody else was under the hood of my vehicle except Nissan when they NON-did the work I had made an appointment for. I should bring litigation against them to recover the damages they caused.