Excellent Experience - Megan5148
We bought a new Jeep Renegade from Marshall and we love it! Our sales rep David B. was so kind and helpful through the whole process!
Great Experience purchasing a car - Nag
Alfredo made easy purchasing our new Nissan Murano. He patiently showed all the features of the car and made sure we were comfortable with it. He also suggested to use Nissan Quick Guide App
Couldn't be happier with online purchase - suprcharg
I have purchased 6 used vehicles online now for work, personal, family etc. as I cannot ever find a good deal locally. This one was for my girlfriend and was the one of the easiest transactions I've made. I asked Lee to pretend he was me buying that car. He sent me detailed pictures and represented the car accurately. (except for one rather long scratch) No one was pushy. The car drives like a dream and we got one xxxx of a deal. We could not be happier. So, if you are an online purchaser, Lee will treat you well.
Personable and professional service - Ladybug0107
You found time to diagnose my car trouble in a timely manner. Staff was personable and professionally welcoming me when I had arrived. Staff described what they found and answered my questions before I left. They washed and vacuumed my car as well. Thank you for the positive experience.
Bait & Switch Tactics! - scamorrnissan
We had a service appointment here and left to go look at other used cars while they worked on repairing our car. Came back and were told a bunch of parts had to be replaced and that they could fix it for an astronomical amount of money. After calling around, we decided to get a newer car. The sales manager and finance guy were a joke and rushed us through the whole process. They promised 60-day tags, free service, and warranty work. None of that materialized after the sale. I do not trust the sales and service at this dealership to work on our car.
Buyer Beware - Buyer_Beware
Buyer Beware!!! This dealer sells used rental cars stating they are "One Owner". If you you want to buy a car from this dealership ask for all the previous owner names and information. Otherwise you will be getting a car that was used/abused hard as a rental car that they got at auction for much lower than you will pay. Wish I could list negative stars for a review. I am sure they will responded to this post indicating they are willing to help...they are not. I have been in contact with the dealership countless times since buying my vehicle, no luck getting my car returned of fixed. What more details, email me? I would be happy to give you pointers to deal with this location. In a word RUN...buy somewhere else, there are many dealers that would earn your money over this auto group.
New Car - AngieK
I was in need of a car and was having some challenges. I spoke with the Sales Manager James over the phone and then met with Renee Caldwell. She was an amazing sales person. I felt like I had known Renee for a long time. She was very attentive and made sure all of my questions were answered. James Bird the Sales Manager was awesome, he did a great job ensuring everything worked out in my favor. I recommend Briggs Nissan! Thanks again, Renee and James.
Great Experience - MoonPie
I had a great experience buying a new 2018 Nissan Pathfinder from Sean at McCarthy. I highly recommend them. He was efficient, honest and professional.
Poor service - Wsxqaz
Bought a used jeep here. It had worn out tires so I as a part of the purchase the agreed to replace tires. Once the tires were in the service center failed to call back for over a week and never answers the phone. Additionally there were other issues with the jeep. Wipers old and worn and the fuel access door did not open and required repair. Poor preparation and service.
I cannot in good conscience recommend Hendricks Nissan - CCNA34
I have purchased many vehicles in my life but never have I been treated in such a deceptive manner. The initial agent who assisted me (Jimmy) did a good job -- he worked to sell me the car. We amicably reached numbers both of us were comfortable with.
The unfortunate part of my experiences revolved around the Finance Manager, Nick. He told me that the deal I’d made with Jimmy (and signed) was a mistake, and that they couldn't take that type of loss on the car. He tried to have me sign a finance paper that would have charged me 12% interest! I told him that I was not OK with this and he replied, "Hold on, we are still looking, the other guy did something stupid.” (Okay, I’m feeling pretty uncomfortable now.) He called in Grant, another Finance Manager, and “poof,” I suddenly had an acceptable interest rate. At this point I was leery, but I was fine with the numbers so I proceeded with the deal.
The next thing that happened can only be termed as a “bait and switch.” Nick offered me a Service Contract. The service contract was to cost $2,700 and cover the car for 6 years or 60,000 miles. That sounded like a decent deal. Always read the fine print folks – when I got home and read through everything I discovered it was only for 6 months and 6000 miles!
The good part is that the contract allows for cancellation of the Service Contract so I called Nick (the same day) and requested cancellation, as per the terms of the contract. Nick actually tells me that the only way I can cancel the Service Contract is if I give up the car I just bought. Excuse me? I was looking at the cancellation clause in front of me as he was telling me this tall tale. I didn’t accept that and insisted that the Service Contract be cancelled.
While I understand haggling and negotiation during a sale, outright lies are not acceptable to me. Doing away with my original signed contract and replacing it with one that contains a service agreement that’s been misquoted is not acceptable to me. But, perhaps the thing that bothers me the most is the fabrication Nick told me on the phone – claiming I could not cancel the Service Contract. Long story short – I’m having the Service Contract cancelled but there’s no reason for people to lie and scam like that. For that reason, I cannot in good conscience recommend Hendricks Nissan in Merriam KS.
And it gets even worse... - Lee N.
I posted earlier about the atrocious service and service department. My vehicle was with them for 9 hours and they did nothing. See earlier posting of mine. Today, I took it to a competing Nissan service center and it was all taken care of in 50 minutes. But get this! What Hendrick DID DO was left my oil cap off and there was gradual spewing of oil atop my engine, under the hood, covering the belts, air hoses, etc, many of which needed to be replaced. And I assure you - nobody else was under the hood of my vehicle except Nissan when they NON-did the work I had made an appointment for. I should bring litigation against them to recover the damages they caused.