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Wow! Mabel made this process extremely easy. She made me... - twood183
Wow! Mabel made this process extremely easy. She made me feel comfortable throughout the entire process. If I were to buy a car again soon it would be with her. Highly recommend
Top Reviewed Specialists At This Dealership
Used Car Manager
Awesome experience with a great staff! Would highly... - TCAPOCCI2
Awesome experience with a great staff! Would highly recommend. Will be coming back when I need another Volvo for sure. Very nice and helpful people!
Leasing & Sales; Overseas Delivery Specialist
Dean was friendly and helpful. Top notch customer... - Mjcruser1
Dean was friendly and helpful. Top notch customer service. Dean was very responsive throughout the whole service process. I was immediately updated when my car was completed
Bought a car from DARCars Volvo in Rockville this past... - bek13
Bought a car from DARCars Volvo in Rockville this past Saturday. During the process I dealt with Talbot and the manager- Kevin. They are both fantastic and made my car buying experience great. If you go to this dealership ask for Talbot! 5/5 for this dealership!
The sales experience at this dealer was unlike any other.... - KG10
The sales experience at this dealer was unlike any other. We had contacted at least 5 (closer) dealers before finding Ourisman. From the first phone call, Corey took care of us. He was direct, polite, respectful, and gave us exactly what we were looking for. Even after a very big complication, Corey made it right and ensured we got exactly what we were looking for. Couldn’t recommend this dealer and Corey highly enough.
Everyone was very professional and helpful making the the... - MDVR6
Everyone was very professional and helpful making the the purchase experience pleasurable. Our salesperson Brendon did an exceptional job getting things done, explaining everything, and very knowledgeable. Ray got us through financing quickly without the typical back & forth sometimes experienced. Couldn't ask for more.
Highly dissatisfied and disappointed with Lindsay Service... - nadeemnadeem
Highly dissatisfied and disappointed with Lindsay Service (Sterling, VA) as well as Ourisman Service Center(Bethesda, MD). Service Maintenance package is TOTAL SHAM.
I bought 2019 Jetta from Ourisman Bethesda with external paint protection in Jan 2019 and Dec 2019 bought 8 years maintenance plan for a hefty price from the same dealer. I was told, you have paid for 8 maintenance services and external paint protection.
I got my first years maintenance done at Stohlsman near my work place on Feb 14th, 2020 @12k mileage with VA Safety inspection. Experience was super smooth and helpful. I asked them about getting the car polished, they could not see anything on my account wrt Paint protection I bought along with the car. I thought that must have been glitch in the system.
After the first service I hardly drove the car and procrastinated 2 year/20k Service little longer, mainly because of pandemic, low mileage (15.8K miles), work schedule and need to align with my wife's availability for pickup and drop off. Finally on 4/22 upon receiving a mail with option to schedule online, my stars aligned and I scheduled the service with Lindsay on 4/30 requesting a. VA Safety Inspection, b. Recall work and c. 20k maintenance Service.
After going there to drop the car off, Lindsay service rep gave me a shocker that the 20k service has expired and cannot use it. Its been 14 months since the last service and I have to pay from the pocket, though it was fully paid years in advance. I declined the service and asked him to do inspection and recall work. Just when I was leaving, Service advisor came and told me that, car will be ready on Saturday 5/1. I said, that's fine, just perform inspection also tomorrow so that I get May sticker as opposed to April Sticker.
Next day, I called Ourisman Service center, explained service rep in detail what happened to 20k service. He was first apologetic, said you can bring the car here 50 miles away in MD and can perform 20k service but obviously cannot do VA Safety inspection. He kept on saying, you bought it but did not consume it, whatever that means. I requested him to talk to Lindsay or someone in VW, after some more discussion, he put me on hold for 40 minutes with no response.
I had other activities lined up, so I thought I will take it up later and instead decided to get the car back from Lindsay. On Saturday, I did not get a call as previously promised, then I started following up late Saturday night. After 2-3 texts, Monday 2pm, got the response that car is ready for pickup.
When I picked up the car at 4pm, I noticed:
- VA Safety Inspection was done on Friday with April sticker, though I requested to be done next day.
- Invoice said, "Drive through Car wash" was performed. I saw car covered with layer of green pollens, no car wash was done. I saw other cars freshly washed but not my car.
- Recall work was performed.
- 20K service was not performed but under parts section 20k service was marked completed.
This was a pathetic service. I feel Maintenance package is total RIP-OFF. Despite paying in advance, VW refuses to perform the service. Dealers are not responsive and seemed least bothered.
I am very frustrated with the overall experience and attitude shown towards me, to the extent that I don't want to continue with VW, want my money back for the packages I bought. I would like to return the car as well, provided I get my hard earned money back. Hope someone from VW is listening.
- Nadeem P.
The employees in this dealership are completely... - truegolfer
The employees in this dealership are completely unprofessional.. I was about to purchase a car from them but decided to go elsewhere when they began playing haggle games. The salesman would quote me one price- then the manager would qoute me another. I couldn't get a straight answer from anyone. The managers were rude and the obese finance guy (john) was a crook. I ended up buying my s80 from annapolis volvo. What a diference!! A beutiful showroom full of friendly employees who were there to help me-not to scam me. I purchased the same car for much less, and with a much better finance rate. I would recomend anyone interested in a volvo to purchase thiers at annapolis volvo- they appreciated my business. I would have rated Village Volvo all zeros, but 1s where the lowest rating available.
Service - Stewy618
People are writing reviews for the sales side and this page if for service. The service department has knowledgeable Volvo mechanics and service writers. They get my car fixed fast and on time. They aren’t as bad as people portray.
Volvo Cars Annapolis
Volvo Cars Silver Spring
Assistant Service Manager