Second time - Gowellmd

Bob Higgins is an excellent sales agent, went back to this dealership because of him as well as the support he received in my purchase. Well done!

Great Experience Start to Finish! I Purchased an Audi Q5. - Nancy L. Brewton

I stopped in one evening because the lease on Mercedes Benz was due in a week. All the sales people were busy so Daniel Haigh, one of the Business Managers, jumped in and helped me out. He listened to my situation, asked some key questions. He turned me over to Peter Nett for a test drive, I came back in and we put a deal together that I couldn't refuse. Peter Nett has gone above and beyond in customer service as I had some unusual circumstances with turning in a Mercedes Benz leased vehicle as well as having specialty plates. He came with me for the turn-in which was extremely helpful. Getting back my original plates was a bit of a challenge, but Peter was willing to go the extra 50 or however many miles it took us to go back and forth to the Registry of Motor Vehicles in Milford to see the process through. Peter was patient, knowledgeable, professional and on top of his game! Every dealership should want a Peter Nett to work for them. On the day I picked up the vehicle he spent about an hour going over the details as many of them were new to me. The nice thing about this dealership is that they have another person who will do a whole second walk-through of the vehicle if need be. This world of Tech can be a bit daunting and varies from one car manufacturer to the next. I LOVE LOVE LOVE the blind side warning lights! There are several other features that are also very streamlined from what I had before. I can't say enough good things about Audi of Natick and would highly recommend them, and especially Peter Nett, to anyone in search of an Audi. I love Daniel Haigh too! Another no-nonsense true professional! Audi of Natick should be proud to have them both working for them. I've had my new car for a week and I'm really enjoying and love it! Lots of neat features! What a ride... it's like driving on air! It handles like a dream...

Great, I’ll buy from Mattie’s again! - Dave p

Shawn knows his products. He took the time to explain the Audi Q5. At no time was I under pressure to buy. I will buy from Shawn in the future.

Great Experience - Abakerharris

I had an excellent experience thanks to my incredible sales agent, Theresa Young, who went above and beyond to make sure my experience was just that, excellent! Theresa you’re a Rock Star!

Great Dealership - SRS

From my looking for my Audi it was seamless .They had all the xtras I wanted. . Sales to Delevery was great. My sales person Kevin any time I had a question he gave me my answers asap.

Dynamic Customer Service - Keva Williams

I recently purchased a used Mercedes from Audi. Called service and spoke to Mike; and he said bring it in. Mike was leaving early introduced me to Bethany , she was fabulous. We received 1st class service. Service Rocks! Keva M Williams Happy Customer

Not Great - pbarbs

Tony sold me a used 2014 Audi A6 in April 2018. He's a nice enough guy but admittedly doesn't care about selling lower-priced used cars (~ $30K) as he doesn't make much $ on them. As a first time buyer, I was hoping for a price reduction or AT LEAST service included...but ended up paying sticker price and even financed through Audi Financial (ugh, in hindsight I got handled easily). My experience didn't end there: I noticed a crack in the windshield as I drove home from the dealership and contacted Tony immediately; I expected a full windshield replacement since I was barely off the lot when it appeared, but all they did was fill in the crack, which will remain visible forever. My experience was by no means was terrible, but I cannot echo the "outstanding" and "excellent" reviews others wrote since I received less than outstanding and excellent; Audi of Shrewsbury maximized their return on my inexperience. Again, Tony is a nice guy but I'd avoid him if you're looking for a lower-priced used car and definitely stay away from this seasoned salesman if you're a first time buyer.

Pleasant car buying experience. - Rosco

I have nothing but good things to say about my purchase from Audi Norwell. My salesman Chris was great. Very helpful, and zero pressure. Finance team was efficient, and easily the quickest purchasing experience i have experienced. The staff was very friendly, i have never felt more like a guest, than a customer, than i did at Audi Norwell. If you in the market for a new or used car, take a ride and visit them.

Painless - Newcar2016

I was referred to Audi Westwood and salesman Al Naddaff, by a friend/co-worker. It was a great experience, they don't pounce on you like wolves. Al was very pleasant, not pushy or rude, also very patient, thorough and informative. He wasn't desperate to make a sale, and seemed genuinely concerned about what I wanted. Cudos to Al Naddaff and Audi Westwood!

Never received a call back - cedougl

I called the service department at Flynn. I left a message for service since they were already helping another customer. I never received a call back, even though I left a call back number, and explained my question in detail.