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Everything was done as stated in the timeframe they said... - lcbigs
Everything was done as stated in the timeframe they said it would be done. Car was cleaned and everything was as promised so I have no complaints
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Audi Brand Specialist
I had a great and easy experience. Nothing to complain... - AndreaDTripodi
I had a great and easy experience. Nothing to complain about. Everything was done in a timely manner and they answered all of my questions. Would recommend to family and friends. Joe and Renato both did an exceptional job!
Sales and Leasing Consultant
Sales and Leasing Consultant
Brendan was amazing throughout the entire car buying... - Marcus Njorogeh
Brendan was amazing throughout the entire car buying process at Audi Burlington. He was extremely caring and welcoming, while also providing us with the info and help we needed. If I could give him 6 stars I would. Thank you Brendan and Audi of Burlington great experience buying through you guys.
Sales and leasing consultant, Fleet manager
I had a great experience at Audi Brookline - Silvio was... - Jamie Au
I had a great experience at Audi Brookline - Silvio was very helpful and knew exactly what I wanted. He was flexible and a great salesman to work with.
This dealer for real has great customer service.Their... - ezekama
This dealer for real has great customer service.Their prices are unbeatable.The finance team are very open and honest and their kindness is superb.
Two Thumbs up for service dept - pfm4514
I recently had my Q5 serviced at Norwell Audi. Tom Cannon and Alex are friendly, helpful and a complete pleasure to work with. I would not consider any other place to service my Audi. Paul M.
I brought my Audi in for Service and had a great... - Finuga
I brought my Audi in for Service and had a great experience. Evan was a pleasure to work with! Definitely recommend and will always Service my Audi there.
I just traded my Q5 in for a Q8 and it was a great... - L Norian
I just traded my Q5 in for a Q8 and it was a great experience. I contacted Jamie again (he sold me the Q5 last year) and the process was very easy. We felt no pressure to close the deal, but since we were happy with the trade-in value and cost of the new car, we decided to go for it. Everything went smoothly, from selecting the right model, test driving it, getting the trade-in evaluated and doing the paperwork. I've been very happy with the car, Audi Natick and Jamie since buying the Q5 and now with the upgrade to the Q8. I would definitely go back if we decide to get another Audi.
Lied to about Audi Care extended service agreement - Squish34
I purchased a 2018 Audi Q3 at this dealership in October of 2018. The finance director(Mike DeLuca) sold me Audi Care to cover the first 5 or 6 oil changes, tire rotations, fluids, etc. He said the unused services were refundable if I decided to trade or sell the car. Well, I sold the car 8 months later and they won’t refund me for the unused services. Do not trust this dealership!
We were out of town and our key battery was dying . The... - Neddafr
We were out of town and our key battery was dying . The parts department was closed on Saturday. But the sales department at Flynn Audi came thru and was able to fix it for us. Thank you for making our weekend a positive one.
This is by far the WORST service center I have been to.... - JTW
This is by far the WORST service center I have been to. Long story short, I ran over a nail with a very new set of tires. I purchased this set from another dealership recently, but due to the distance I would have to drive to get serviced there, under warranty, I decided to go to Audi of Peabody (the original dealership advised that this simple repair service can be done at any dealership).
In communicating with Audi of Peabody, I was once again assured this would be a simple replacement and would just need to bring my wheel & tire, receipt of purchase, and VIN to have it done under warranty. On 11/7/2020 I brought my car to the dealership and was told they didn’t have that tire on site, though I’m not sure why this wasn’t checked before they told me to bring it in. I was inconvenienced but let it go and was told I would get call by EOD the following Tuesday when the new tire came in, which I didn’t and I had to reach out myself on Friday. Upon checking the status of the tire, I was told it had come in and I also confirmed with the associate that I would only need to bring in the damaged wheel & tire, receipt, and VIN for servicing.
However on 11/14/2020 around lunch time when I came in with the damaged wheel & tire, I was met with a completely different story. I was told Audi had ‘an entire process’ where they needed to have the wheel & tire on my car to take videos, pictures, and other forms of ‘evidence’ to fulfill the replacement under warranty coverage. Being as this was the second weekend of me taking it in and not having it replaced, I was frustrated to be told that I would need to put the wheel & tire back on my car for this service after confirming multiple times of the process with their associates. So, I asked 2 different associates to speak with a manager, both of which refused to even give me a card with a managers contact info. The best part about being refused to speak with a manager was then being told by a male associate that I was going to have to be nicer in order for me to get serviced, as if I wasn’t the inconvenienced party in this transaction but, was actually inconveniencing this associate for doing my business there. Unfortunately due to the matter in which I was spoken to, I walked out before I was able to get their names and elected to do business elsewhere.
I then called another Audi dealership explaining the situation, and I was not only serviced within an hour, with just my wheel & tire, but was treated with respect and dignity. They also confirmed that the supposed “warranty process” of videos and pictures of the wheel on my car was false. Needless to say when my S/O and I go to purchase her new Audi and need servicing, we will drive the extra distance to avoid Ira Audi of Peabody AND I will be reaching out to Audi USA of this poor representation of the Audi Brand.
Audi Cape Cod, A Premier Company
Business Development Manager