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This is my second lease with the Ann Arbor team. I drive... - melenie.turner
This is my second lease with the Ann Arbor team. I drive all the way from Detroit because from service to sales this team is unmatched. The streamlined process from driving to signing is quicker than any dealership I’ve ever been to but most importantly; the way they have treatment me over these last three years has been the most caring I’ve ever seen. This is more than a sale for them but they’ve made this into an enjoyable experience with a relationship that will last a lifetime. We’re family now and I wouldn’t have it any other way!
Top Reviewed Specialists At This Dealership
The personnel all are open to full transparency and... - doryan
The personnel all are open to full transparency and explain options fully. Great service and results have been my experience from this and earlier visits
David Ugorowski was our salesperson. He always keep in... - Denise Pinconning MI
David Ugorowski was our salesperson. He always keep in touch and communicated frequently updating us on our purchase. The Dealership staff was always kind and friendly. Great experience and will be back in the future. Thanks again David!!
Don’t bother reading this review -because it’s 5 star all... - Smile Z
Don’t bother reading this review -because it’s 5 star all the way. I sorta wish they even had a 6 stars options for their sales people. I want to acknowledge Sean White as the best of the BMW sales for one main reason - he is the real deal. He cares, he is accessible, and he keeps his word. I have been let down by others dealerships but not with GBMC. I’m recommending the team here for your next new car, I live my new 2020 X7 4.0 in black.
As usual Ken Foster provided excellent serviceI have... - Akololgi
As usual Ken Foster provided excellent service
I have been customer of Earhard BMW for twenty plus years
Sales and service has provided excellent service
Terrible experience with this dealer - Susu
I will not give any star to this dealership. Had a terrible experience with them. The sales person will make all promises just to get your business. I purchased a BMW from Okemos Auto Collection in January. They promised it will be delivered in 4 days, but took 3 weeks. When it arrived there was a dent on the trunk of the car. They blamed it on the delivery company and said delivery company insurance will pay for it. But the delivery company refused to take responsibility. They claimed it happened after I received it, although I had contacted the dealership with pictures immediately after getting the car. The GM Steve Sheehan just backtracked on their promise to fix it! Be careful dealing with this dealership.
Service Department Rocks - HppyWmn
The BMW Service Team has always done a great job for me.....a happy driver since 2004. The service team continues to provided efficient and personalized service.
Ken Francisco goes over and above to help with service he... - jchamberlin
Ken Francisco goes over and above to help with service he worked with BMW to help me on a steering issue. I had had problems with. Ken spoke to BMW corporate and worked with his team to not only fix the issue but get them to offset the cost. I have been taking both my BMWs to Ken for over 5 years and they always take great care of me.
Horribly unprofessional, sales funnel issues and don't care - SharpeMiniSuks
Worst experience ever by far of any dealership. When I paid $65k cash for my High Country, never had an issue (other dealer). This dealer has a full sales funnel that uses covid19 as excuse to limit you to 1-2 cars only to view, then decide. They spout they are not on commission and because of that, they DON'T CARE about a sale. When I had appt at 130, I was there at 1:15, sat until 1:45, no one helped just stood inside. This is a HORRIBLE Horrible dealer, find another Mini Cooper dealer if you must buy a mini (great car - bad dealer). Cash customer moving on.