This is the third vehicle I have purchased from Tupelo - dodson71
This is the third vehicle I have purchased from Tupelo CarMax . No issues with the first two , but the third one was not good .paid to have the car shipped . Test drove the car and smelled brakes burning, so I said I wanted it checked . Salesperson promised they would call with an update the next day and never did , I had to call at 7pm and was told one of the techs had called in sick and the other one didnt have time to check it . I accept the answer , but poor customer service for not calling. The next day I get a text that the technician did not find any problems . I told the salesperson that answer was not acceptable , the salesperson smelled the burning brakes smell that night also . The car had brand new tires so I asked if maybe it was just new brake pads . The salesperson called a few minutes later and said the manager pulled the service records and yes new brakes . I said ok and came and drove the car again and didn’t smell anything . I purchased the car and took it to a reputable third party mechanic I have used for 20 years after my daughter said she smelled the brakes again . The mechanic said the rear calipers were sticking and that both rear brake pads were about 2/3 worn. I paid another 1000 for the new brakes and a transmission flush . Technically it would be covered under CarMax 30 day warranty , but I no longer trust them to fix the car after I was lied to .
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