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I am always happy with my service at Diers! Shawn Brown... - cindy.coffman4
I am always happy with my service at Diers! Shawn Brown is awesome! Also Mike in sales and the rest of the team do a awesome job of treating me special. I will always come back to Diers.
I trust the dealership - joward
When I take my Ford Escape for any work at Gene Steffy, I trust the employees of the dealership to give me the best advice on my needs and the service required.
They did a great job on changing the oil on my pick up... - Cecil life
They did a great job on changing the oil on my pick up truck and also found some other things that need some work done that they brought to my attention
Bought a 2017 King Ranch recently. Justin was amazing,... - Cheftroydstrand
Bought a 2017 King Ranch recently. Justin was amazing, GM was OK... Gave me a rental CHEVY when I bought a ford.... But Overall decent experience. Shame I spent almost 80k and had to turn around the next day to get items fixed on truck... But overall they made it right....
Got me in and out right on time. All were very friendly.... - bhefner
Got me in and out right on time. All were very friendly. It would be nice to have a little more parking. I will give them a shot again when I buy new.
Chris and Spenser went out of their way to provide test... - rottinghausb
Chris and Spenser went out of their way to provide test drives without putting pressure on us. Spenser drove an Explorer 50 miles to our house so that my wife could test drive it for a trade-in. Chris made the closing process very timely and smooth on a Saturday afternoon while Spenser entertained our two ornery young boys. After the new Explorer was coated and read to be exchanged, Spenser delivered it to my wife at work and switched it with my our trade-in Explorer.
Courteous, and freindly, seems like everyone is on the... - grnby97
Courteous, and freindly, seems like everyone is on the same page. Devoted to the customer. We will continue going there for all our service work.
We bought our Explorer through Ambrose at Baxter West... - Londavencil
We bought our Explorer through Ambrose at Baxter West Dodge, and he was excellent. He was very knowledgeable and helpful in purchasing our vehicle. We highly recommend him.
Service writes didnt know what he was doing - Mr.Whitely
Took my Car in for to get new tires put on. Also an oil change they forgot that, how do you forget an oilchange its like the service write had no idea how to even do his job! An His responce "Oh, we forgot.." thanks for doing 50% of the work I requested. The Tech did a great job mounting and Balancing my tires, just disappointed that the Service writer sucked.
I have a 17 year old Ford Ranger. I was told a Ford... - Chiling002
I have a 17 year old Ford Ranger. I was told a Ford service department probably would know more abut an older vehicle. Set up an appointment to have the alternator checked. Took my pickup to them. Was called and told battery needed to be replaced and the starter replaced. Also engine cooling fan had a crack. The battery and starter were only about two years old. I was told it would cost $1300 to have replaced. I said the pickup wasn't worth $1300. I asked about the alternator, was told it would cost have have an analysis done on the alternator, and would need a new battery before it could be done. I said the battery and starter didn't need replaced and wasn't paying $1300 I went to pick up the pickup in the morning and they could not find any paper work or find the keys. Waited for a half hour. Finally some papers were printed out, but they didn't know here the keys were. I said I was just going to leave after waiting for a long time . They said I had to pay $89 dollars. Never saw the papers, I said I would not pay, they said I would be sent to collections. I said fine, do that! I took the pickup elsewhere, got a knew alternator. Battery and starter were good.
I purchased a 2013 Ford Explorer. The sales staff made it... - Sad Ex-customer
I purchased a 2013 Ford Explorer. The sales staff made it pretty easy and now I understand why. I found out the the torque converter was already having problems (and they knew it) when I purchased it. Since I was 4 hours away, they offered to deliver it, which makes sense since I couldn't test drive it. I tried to follow up with my salesperson, but he never returned my calls. If this is the way they do business, be aware. I got took and its my own fault, but keep your eyes open with these guys.
Worst experience ever - Mic123123
My car had a recall. After I brought it in they claimed they fixed it, it was still acting up though. We brought it in again and said it was still having issues. Every time they just updated it instead of actually fixing the problem. We brought it to woodhouse ford and they actually fixed the problem. Atchley is just lazy. Also woodhouse told us that atchley screwed up the bolts when they attempted to replace the part and thus delayed woodhouse another day because they had to order new bolts that atchley screwed up.
Friendly Faces - Phillip
Started bringing my personal and company vehicles here for service about 2011 , then due to fleet company drove another brand for a few years , now back in Fords and after about 4 years I was amazed all the same service people were there and remembered me and treated me like I had never left