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Great place to buy a car. They made what can typically... - duerkoop
Great place to buy a car. They made what can typically be a long ordeal, they made the experience actually fun.
Top Reviewed Specialists At This Dealership
Certified Product Specialist
Tony was such an asset to us purchasing not one but two... - Rickparriera
Tony was such an asset to us purchasing not one but two vehicles. His expertise showed through every stage of buying our vehicles. Rick/Tina
Great customer service was great. Mel was amazing to work... - Happy new owner
Great customer service was great. Mel was amazing to work with. Easy to do business with.
KBB Vehicle Acquisition Manager
Internet Sales Representative
I purchased a brand new 2020 Elantra value edition in... - erichblitzer
I purchased a brand new 2020 Elantra value edition in April 2021 from ABC Hyundai and the free oil change program the boast of is a bait and switch lie. my first two service appointments were free and then I was told I would be charged for my next service and every other one and at every 3500 miles because of Nevada's extreme heat conditions. Those extreme heat conditions only exist during four out of twelve months leaving eight months of milder weather which should be considered.because 7000 mile service intervals are recommended normal driving conditions. None of this was mentioned verbally or in writing while Lidia in the finance department prepared my financial contract for me to sign. So my next and 3rd 3500 mile service appointment comes around and the service department explained why I was being charged this time and with the xxxxxxxx explanation I went to the finance manager whose name is Lidia who didn't even remember me and she said I'm pretty sure I told you this. Believe me she did not nor was it stated in my financial contract. Also the service department is a third party contractor that isn't interested in customer service. Their only interest is to make as much money as possible for ABC Hyundai.They claim that customer service is a priority for new Hyundai owners but all of that warm fuzzy xxxxxxxx ends after you signed your contract and the couple of days they allow you to change your mind have past..They don't bother to tell you about the extreme heat exception until you are at your second 3500 mile scheduled complimentary service interval that you will be paying for the third and next scheduled service and then every other 3500 miles after that..Your first 7000 miles are free.and then they pull the extreme heat bull crap saying service by a Hyundai service technician is recommended every 3500 miles for as long as you own your car in Nevada for the highest resale value of your car. There is also a little display screen that reminds you to schedule maintenance service when nearing every 3500 mile interval.I work as a Lyft driver and have driven rented Hyundai Elantras through the express drive program from Hertz for several years here in Las Vegas and they have their rental fleet serviced every 7000 miles at Pep Boys without incident. My experience with the hertz Hyundai rentals were the reason why I chose to buy my own Hyundai Elantra.. The car is great and I love it. My disappointment is with ABC Hyundai and their bull crap Believe me their greatest interest is in your wallet and staying in your wallet as long as you own your car.
I had the worst and the most disrespected experience at... - Khalid alghamdi
I had the worst and the most disrespected experience at Las Vegas Hyundai Service, where I drove a long drive from IDAHO state to Vegas to enjoy the new year and have my oil change at Las Vegas Hyundai Service. I got at the service 10 min earlier, and the employees were not expecting my arrival for the appointment, so I had to give them my information to help me. After 30 min waits, the same employee came up and asked me if I still need to have the service done!!! ( that mean they kept me waiting for nothing ) Therefore, I asked why the services were delayed, and he said: “I thought you guys have left” ( How I leave without my car !? ); it was just a stupid answer. Then, I said, “the car has been there for 30 min. How did you come up with that assumption”. Then, he stood up and started raising his voice and getting close to me without even wearing a mask, so I asked him to wear a mask, but he just called me a xxxxx, and he refused to get my car serviced. After that, the manager came and had everything cooled down at that moment, and after my oil changed, they had me pay for the service after getting delayed on and insulted. The manager didn’t accommodate or give compensation.
Hyundai, please teach your employees the following,
!! The customer always right !!
!! After the customer getting insulted by any employee, at least give compensation to satisfy the customer !!
I Dropped off my car for a recall. Complimentary car wash... - Tom
I Dropped off my car for a recall. Complimentary car wash and inspection was added on that I did not ask for. I askedsince you are doing a complimentary inspection could you pay special attention to the steering wheel because it clunks. Service writer said they know about a coupler that goes bad in the column. When I picked up car I was charged an hour to confirm that the coupler was bad, when it was supposed to be a complimentary inspection. A whole hour just to confirm a clunk when turning the wheel, $159. I was not told their would be a extra charge for this. It turns out the clunk is another major recall, the mdps coupler that is a well known problem. The car was not disassembled to inspect the coupler. Seems a little ridiculous to charge a whole hour when no labor was involved. Then I was told the spark plugs are fouled. The car starts and runs great gets 32 mpg and the spark plugs are fouled? The picture in the paper work I was given shows a spark plug with a normal whitish gray burn pattern, not a dark blackish wet plug like a fouled plug would have. I was also told and in the paperwork that the transmission oil is dirty / burnt smelling. When I checked the transmission oil myself it is a clear pinkish red like any acceptable transmission oil would be for a car with only 77,000 miles on it and it hardly has any smell to it at all, just the normal ATF smell. Obviously your service department in Carson City is trying to sell a lot of unneeded services to the unsuspecting public. Overall I am very dissatisfied at the service received. I paid the bill because I was in shock at being charged $160 for the added on ?complimentary? services and did not know what to do at the time. I am extremely dissatisfied at having been inconvenienced at having to bring the car in for one recall already because the car wasn?t designed very well, and then on top of that I was charged for an item that was to be noted on the complimentary inspection. I believe this is very dishonest. If they reply they only want to talk on the phone. They do not want anything in writing to you, obviously trying to hide the dishonesty that they operate under. They want to force you to have a telephone conversation to correct any problems but can’t have it in writing like an email. Do not trust this place at all.
Lithia Hyundai of Reno