47 New Jersey Chrysler Dealers

I was Autoland-Jeep for the standard 75K mileage service. - csravi

I was Autoland-Jeep for the standard 75K mileage service. Quite happy with the service and support provided. Also a great spot to pick up accessories and Jeep-branded stuff!

Just bought my second Jeep with Kat! - am123

Just bought my second Jeep with Kat! Very easy and seamless process. Thank you very much!

I purchased a “Certified Pre Owned” 2020 Jeep Grand - kristinmicallef

I purchased a “Certified Pre Owned” 2020 Jeep Grand Cherokee from Eric Leshin (now a Finance Manager) at Freehold Jeep last October. He has been nothing but rude since the minute I signed the papers for purchase. The car has been in the Service department six times in one year, four times for the same issue. The first time was just six days after it was purchased. Each time, the service department claimed they resolved the issue. I was not given the Certified Pre Owned checklist until I requested it when all of these issues continued to arise. Not only were the two sheets filled out in different handwritings, but there were also many line items that were noted as “Meets Stellantis Standards” when the vehicle had cosmetic and technical issues. They gave me the vehicle with no rear windshield wiper blade, did not provide a spare key and made me purchase on my own in addition, said the front brakes had at least 50% tread (had to replace after only a month), and listed that the transfer case and ABS system passed but those also had to be replaced within a few months. During one of my many trips to the service department, I was told I would have to pay a $100 deductible, which was never mentioned to me at the time of sale. Additionally, after my vehicle was towed to the dealership due to error messages and it not starting, I was told I would have to pay $925 for the replacement of two batteries. After fighting that charge, it was lowered to $185, just to have the vehicle towed back to the service department for the same issue four days later. I eventually decided to have the dealership buy the car back since they were not skilled enough to fix the issues and it was unable to be driven. Their solution was to keep the car indefinitely until they could replicate the issue I was having that caused the vehicle not to start. Most recently, the dealership had the vehicle for a month and did nothing to assist me for their incompetence. I was told I would have to pay $75/day for a loaner car when the service department is just incapable of doing quality work and fixing the problem. Additionally, they notarized my signature without me present on one of the documents for the sale of the vehicle. I ended up losing $11,000 in a year on a car that they should have taken back and refunded in full since it was clearly defective. Their main agenda is to scam customers for as much money as possible. At the time of sale, the dealership had me sign a document for the Lemon Law, stating I was covered under that law. When I reached out to the Lemon Law Department of NJ for questions, they let me know that law does not apply to Certified Pre Owned vehicles and that I would have to file a dispute with the manufacturer. My family & I reached out to Jeep Corporate multiple times, opened a case, requested updates from two different Supervisors for resolution, and were never responded to. I have never dealt with a more unprofessional group of people. The service advisor I was originally dealing with was let go in the middle of all of these issues and then I was given conflicting information with each service member I spoke to. The Service Manager, Jay DaSilva, is not helpful whatsoever. He will talk down to you and does not let you speak in conversation. I constantly had to be the one reaching out for updates on my car. The Service Director, Jon Hess, contacted me and when I replied asking for an email to discuss my concerns and issues, I was ignored. Save your time & sanity and avoid this dealership at all costs!

I don’t usually write long reviews, but this one is well - amber.meinhart

I don’t usually write long reviews, but this one is well deserved. I purchased an Audi SQ8 from this dealership on April 1st, and my experience has been nothing short of frustrating, disappointing, and dangerous. Shortly after taking the vehicle home, I noticed one of the tires was damaged — a visible chunk was missing from the sidewall, which, upon further inspection, is clearly visible in the listing photos. That alone should’ve raised red flags during any proper inspection before sale. I reached out to the dealership immediately and got no response. I then had to call multiple times for days to follow up, and each time, I either got brushed off or heard nothing back. I was passed around with no resolution or accountability. Eventually, the tire blew out completely, putting me in a dangerous emergency situation. Because this is an all-wheel drive vehicle, Audi’s own official guidelines recommend that all four tires be replaced simultaneously for safety and performance. Driving with mismatched tread on an AWD car risks damaging the drivetrain and voiding the warranty — which any qualified dealership should know. I had no choice but to replace all four tires at a major, unexpected cost of nearly $2,000. When I finally got someone to acknowledge the situation, the dealership offered to only reimburse me for one tire. Even worse, over 7 days have passed, and I still haven’t received the promised check or any kind of follow-up. Once again — silence. To make matters worse, I also experienced issues with my trade-in. The dealership waited over a month to pay off the remaining lien, which resulted in a late payment fee and a derogatory mark on my credit. When I reached out repeatedly to get clarity, I was once again ignored. What frustrated me the most, though, was how I was treated when I finally spoke with Frank Sorrentino. Instead of listening to the valid concerns I raised and acknowledging the facts supported by Audi’s manufacturer guidelines, he talked down to me as if I had no idea what I was talking about. I came to the conversation prepared with information, photos, and documentation — but was met with condescension and dismissal. This is not just about money — it’s about safety, transparency, and basic respect for customers. I gave the dealership seven days to respond and make things right in writing. That deadline has passed with no accountability, no professionalism, and no resolution. If you’re considering purchasing a vehicle from this dealership — especially a high-performance or luxury car — I strongly urge you to have it independently inspected before signing anything. Don’t assume they’ve done their due diligence, and don’t expect much if issues arise afterward. This has been one of the worst vehicle-buying experiences I’ve ever had. Buyers, be warned.

Don’t bring your car here for service! - nickgmax

Don’t bring your car here for service! Especially if it’s warranty work they have had my car 5 months and no signs of getting it back any time soon they don’t return calls and lie when they do !

My service advisor Fred always takes care of our needs at - M.d.campoamor

My service advisor Fred always takes care of our needs at the dealership. Thanks again Fred.

Polite, informative extremely helpful with all my - Fblake580

Polite, informative extremely helpful with all my questions have already and will recommend this dealership

Verry goodexperience as always. - tronmst

Verry goodexperience as always. My regular salesman retired and I was introduced to Glen. I explained what i wanted and they had the exact vehicle in stock. Due to the late hour I made arrangements to pick the vehicle up the next day. Everyhing went smoothly and took delivery when promised. Hope to continue to do business at this dealership now with Glen as my salesman.

I knew my truck, though old, was worth fixing. - camerabagstudio

I knew my truck, though old, was worth fixing. The engine was stalling at the most inopportune times. I tried a neighborhood repair shop. They couldn't figure it out, so I took it to Fullerton Dodge. After multiple trips there for repairs, the problem lingered. I didn't give up, nor did the repair professionals at Fullerton. They went the extra mile to solve this evasive problem, which required keen diagnostic skills and a significant, targeted engine repair to correct the root cause. They involved me throughout the repair process, explaining everything to my satisfaction. Ultimately, they returned my truck to me in top performance. The money I spent was worth every penny.

Wish you could give a 0 star rating! - Eric19860

Wish you could give a 0 star rating! I was at the dealership this past Saturday getting my wife’s vehicle service done. While walking around in the parking lot potentially looking at trading my pick up truck in, there was a gentleman who works here being loud in the parking lot yelling things he probably shouldn’t have. Such as hey white boy to other employees. Myself and other customers are in the parking lot. Another employee pulls into the parking lot and this loud mouth employee yells look at that gay vehicle he definitely takes it in the xxx that xxx. Wow really! Way to conduct business! I even said yo man I don’t think that’s appropriate. Blew me off. So I went inside to the “tower” and asked for that employees name. I was given the name Adam. The gentleman at the “tower” asked if everything was ok and informed of what happened and they were super apologetic very nice and asked if there was anything they could do. At that point there was nothing. They told me I could file a complaint which I will as well as this review. I went back outside and Adam was out there again. Again I tried talking to him to avoid a complaint on him and this review. I told him straight up you can’t be saying that type of xxxx. Yes I used the “S” word because he told me I couldn’t curse at him which I said I didn’t and he reminded me I used the “S” word (yes he said “you used the “S” word” instead of saying xxxx) Will not support a business like that. From my understanding talking to some people here this dude apparently thinks he can do whatever he wants without concern. I later find out he’s the owner’s son! Wow! Stay clear from this place very unprofessional on this dudes part and apparently he can just get away with it! Service department on the other hand was very quick and professional.

I recently had the pleasure of working with Ivan Blume - aahne34

I recently had the pleasure of working with Ivan Blume while purchasing a vehicle, and I can confidently say that he is one of the best in the business. From the moment I stepped onto the lot, Ivan made the entire process feel seamless, honest, and pressure-free. What sets Ivan apart is his deep knowledge of the vehicles, his genuine attentiveness to customer needs, and his transparent communication every step of the way. He took the time to understand exactly what I was looking for and offered thoughtful suggestions without ever being pushy. I always felt that his goal was to help me find the right car—not just make a sale. Ivan was also incredibly patient and responsive, answering all my questions clearly and thoroughly. He guided me through financing options with clarity and made sure I felt confident and informed about every decision. Thanks to Ivan’s professionalism, integrity, and warm demeanor, I drove away not only with a great car but with total peace of mind. If you’re in the market for a vehicle and want someone who truly has your best interest at heart, I highly recommend working with Ivan Blume. You won’t be disappointed.

Went for service this morning and it was excellent. - astattel

Went for service this morning and it was excellent. I did not have to wait that long for an oil change and tire rotation. Joe was friendly and courteous and very pleasant to deal with. Great job.

Every time I bring my car in they damage something. - Jjtolerico

Every time I bring my car in they damage something. Stopped going there anymore and will never go there again!

I recently purchased a new Wrangler. - XavierL

I recently purchased a new Wrangler. I couldn't be more pleased with the way my wife and I were treated by our sales person Eric Arnold. The manager Eric Maher also made our experience exceed our expectations. They were straight forward and didn't waste our time. I look forward to coming back when my lease is up next year.

Service Department Review. - BSen11

Service Department Review. Rude managers with no integrity. Auto techs that are incompetent. This is a long review, I'm posting this so other people don't get burned by like me. These guys have zero integrity and cannot be trusted. I brought my car in for a suspension issue and a 4 wheel driver error code. I was told I needed some new air suspension parts, a new 4 wheel drive computer module, and they said i needed a new water pump. They quoted me $4200 and I decided to just get it done. Then I got a call a week later and they said they had to change other suspension parts and the new total was $7200! Apparently, when it comes to air suspensions, these guys will just start changing random parts hoping it fixes the problem. When the car was "finished". I picked it up to find the suspension height on was wheel was 2inches higher than the rest. I brought it back and they said, sorry they made a mistake. then after waiting 2 more hours the same wheel was 3/4" higher than the rest. and said that the best they could get it! The manager was rude and said its close enough! I gave up. Over the next month I noticed one of my rear suspension was dropping height over night. I called and told them and they were rude, defensive and said they would take a look but would charge me more for any repairs. I told them I was planning to sell the car and wanted to make sure it was fixed first. The manager said "If you're selling it, let the new buyer worry about it". I'm not a xxxxxxx, so i didn't do that. I decided not to go back there obviously. Turns out they missed the real problem I diagnosed later myself. The rear right air bladder had a small leak that was causing the air suspension pump to work extra hard and burn out, They never changed the rear bladder, , instead they changed the front left air/shock assembly, that was the extra $2800; the air pump and the air manifold. for an other $2200 I ended up changing the rear bladder myself, it cost me $250 for the part. And I purchased an aftermarket OBD tool for $100 to adjust the suspension height. After the repairs I made, the suspension is working perfectly and the air shocks are all even and level. In summary, I fixed myself what their auto techs could not. I'm also wondering if my 4 wheel drive module and water pump were never damaged either. Ill never know for sure. I recommend no one gets their cars serviced here ever.

Their service department is very shady. I didn't buy my... - Steve123

Their service department is very shady. I didn't buy my car at this dealership but moved here and needed a couple recalls done. I called and made an appt for 3 days later. I asked if they needed to order my parts and they said they have them. I asked if they're sure they had all the parts so I don't do all of this in vane and he reassured me they did.<br><br>I dropped my car off and also requested they put my drivers side head light in. I bought a new one from another place and just wanted to pay them to take the original out and my new one in. Midas had quoted me a price of $40 to do it. But, since my car was going to be there all day, and I'd be w/o a car all that time, I figured I'd kill 2 birds w/ one stone. <br><br>I called later in the day to check the status. A woman told me that they didn't have the parts for the recall that involved putting my side door panel molding garnish back on my door. My side panel constantly falls off and that's why there's a recall b/c they're faulty. They were missing a couple clips in their kit and said they'll have to order them and I'd get them in a week.<br><br>I then found out that they charged me $90 to put a head light in. I couldn't believe the price and why it took them an hour to put it in. I got some lame excuse. Basically, their machanics are either inept or they're crooks. The WHOLE reason I even had them put the headlight in was b/c I had it there ALL DAY to take care of the recall......THAT THEY NEVER EVEN DID.<br><br>When I told them about the guy assuring me that he had the parts....they gave me some whacko excuses. What a waste of my time and money. After them taking so long to get the parts, I told them to never mind about calling me b/c I got it done already at a competent Chrysler dealership. She then said, okay, we'll cancel the order then. So, they're not even interested in getting this part (that they don't have) for future use of another customer that's in there for that same recall. That poor person will go through the same thing I went through...w/ all of that inconvenience......and they don't care at all.<br><br>I was supposed to get a survey but I never did b/c they knew I wouldn't give them a good one. That place is absolutely horrible and if you're reading this and thinking about using this dealership to buy your new car...........DON'T. Their service department is a good indication of how they opperate and how they treat their coustomers. Go to a good dealership that's not related to them so that you don't get taken by the sales person and don't have horrible service when you come into problems w/ your car and have to bring it back in...wheather it be for recalls, things under warrantee, or things not under warrantee.