Appreciated and helpful after the sale - JP
I've purchased and leased over a dozen cars from Ray Catena in the past and although this was my first time dealing with Anthony he made me feel appreciated for the business I have done with them in the past. I also have to share that is Anthony's post sale follow up was excellent. We had a few pending items after I drove the car off the lot but Anthony made sure to follow through on his commitment and even helped me with a few other items that came up!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Experience - Charlie
It was a good easy process to buy my wife’s 2018 range rover super sport 5.0. James Hirsch made all transitions and work comfortable and an enjoyable experience. Will be returning for a Jaguar F type, amd will work with Kames again.
Great Experience - Sprout
Our sales rep was awesome and provided a great buying experience for us. He answered all of our questions, was extremely knowledgeable, and helped us find what we were looking for.
ethics or IT system issues ... can you say "Bait and Switch" - UnhappyWithCHJ
My wife and I were interested in a used vehicle advertised online by CHJ but when we went in to drive the vehicle found that the car had 3000 more miles on it than advertised and 3000 more miles on it than the CarFax said. The car had a service sticker on it from Jaguar of Monmouth even though CHJ had serviced the car several times since October 2017. The CarFax also said there was an airbag recall on the car in January 2018 and they hadn't done anything about that ... and were letting potential customers drive the vehicle without the repair! Having expressed my issues I asked if I could keep the offer sheet and CarFax, the sales manager's response was no to the offer sheet (which he'd gone to great lengths to explain why he wouldn't negotiate on price and that all of the pricing was readily available on the web) but said okay to the car listing and the CarFax. I spoke to the salesman and then turned to leave and the manager had taken all of the paperwork. We'll never deal with this dealer.
Finally! - rjm911
I have had nothing but problems with my 17 F-Pace but I will say Matthew In service takes care of my truck. Last service Appt was unexpectedly good. Still can’t get my infotainment system working. Jaguar corporate cares not about it and will do nothing! I was hesitant on giving any stars for quality of work but they did me right on the last appointment even though corporate will not touch the electronics. I guess it’s the same story with Jaguar.
Amazing - Gregorio
Came in 45 mins early for my service appointment and they took me right away. John in the service dept was extremely helpful, courteous and thorough.
Garbage service and garbage car - Omar
They sold me a lemon car that they advertised as brand new. Warranty doesn’t always cover everything and the sales Manager Cindy basically told me to “suck it up” and live with it. Stay away from this dealer! They always change names! From prestige to Bergen county now Penske auto. If you need to drive a Jaguar make sure you don’t buy it from Paramus!!
I own a 2002 X-Type 2,5 auto. The service has been... - xcomcar
I own a 2002 X-Type 2,5 auto. The service has been outstanding, in fact a tech informed me that I needed the rear spring replacment after taking the car on a road test. He said it squeeked, i never heard the squeek. They have kept the car up to date with all suggested upgrades. Highly recommended service department. The sales department was also excellent,