Excellent experience all around - Vincent T
Michael Lipani and the rest of the people at Ray Catena, Land Rover Jaguar are the reason it's the best car dealership in the northeast. Couldn't have asked for a smoother or more professional experience. Michael was a pleasure to deal with.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
A very comfortable way to buy a car. - Danna and George A.
Our sales person, Robert Bilek was quite sensitive in listening to our needs, and that was much appreciated. My Velar was in transit and delayed for over a week, and he deligently texted us every single day. The sales manager (sorry to have forgotten your name 😟), when we finally got the car was very engaging in educating us on the apps and extras we might or not want that went with the car.
My Velar, unfortunately came with a chip on the trunk lid and it took several trips,and almost a full day total of going back and forth to the dealership to get it right. However, this is more the fault of an independent body shop they use, more than the dealership, who teied shotty quick fixes first. But in the they did get it right. In the process, my husband ended up dealing with Jordan at services, as well as the big boss, Bill. Everyone was very courteous and supportive of our frustration. They even gave us a brand new Discovery as a loaner.
The dealership has issues locating keys and cars as an ongoing issue, which can be a little frustrating if you are short on patience. But, this should improve, we are told when their new location opens in about a year.
We really got an incredible deal so far as the price is concerned. And lastly, as part of Penske Automotives, they were able to take my Lexus Rx350 for me saving me a trip to the other dealership.
ethics or IT system issues ... can you say "Bait and Switch" - UnhappyWithCHJ
My wife and I were interested in a used vehicle advertised online by CHJ but when we went in to drive the vehicle found that the car had 3000 more miles on it than advertised and 3000 more miles on it than the CarFax said. The car had a service sticker on it from Jaguar of Monmouth even though CHJ had serviced the car several times since October 2017. The CarFax also said there was an airbag recall on the car in January 2018 and they hadn't done anything about that ... and were letting potential customers drive the vehicle without the repair! Having expressed my issues I asked if I could keep the offer sheet and CarFax, the sales manager's response was no to the offer sheet (which he'd gone to great lengths to explain why he wouldn't negotiate on price and that all of the pricing was readily available on the web) but said okay to the car listing and the CarFax. I spoke to the salesman and then turned to leave and the manager had taken all of the paperwork. We'll never deal with this dealer.
They are liar. - TS60
I have found a promotion of XE by chance around the end of May and contacted the dealer via email. One of internet team members has sent me a message regarding the XE in a promotion. I have given him the numbers and terms I want including my current leasing car information. He has given me his best numbers but it was a little bit far from what I have expected and I gave up.
However, a few days later, I have found the same XE with a better price on their promotion list in June and contacted him again to ask if I could get a better price but he was on vacation. Another person on the internet team has answered me they could work out to meet what I want and asked me to visit the dealer. It was yesterday, June 5th. To make sure I have asked her the XE in promotion available and I have got her confirmation.
I have visited at 6:30pm and been introduced to a sales representative but she does not know the deal with their internet team and started to read the emails inattentively. And she gave me totally different numbers and terms with other XE. I have asked her that I have been confirmed and visited there for the XE in a promotion. The sales representative told me the XE in promotion has been sold and was not available and kept pushing me with another XE.
I have not wanted to argue with her at that moment. She has not read the emails in detail and not tried to meet me in half. I just left there.
The promotion on their website is just a kind of bait.
You know what the funniest thing is one of my coworkers has asked the dealer the same XE in promotion availability in this morning and they still answered my coworker it is available.
Personal service for customers - Dave
This dealership is large enough to have a nice selection of new and used cars on hand. The staff is friendly and knowledgable, but not presumptuous. The staff listens to the customers. I was very impressed with Glenn Treich, a sales representative that used his years of experience to enhance my car purchasing experience. I bought a 2014 XK Touring. My only caveat was the service fees that they charged, a little over the top.
I own a 2002 X-Type 2,5 auto. The service has been... - xcomcar
I own a 2002 X-Type 2,5 auto. The service has been outstanding, in fact a tech informed me that I needed the rear spring replacment after taking the car on a road test. He said it squeeked, i never heard the squeek. They have kept the car up to date with all suggested upgrades. Highly recommended service department. The sales department was also excellent,