Great Experience at Ray Catena with Alan B. - ricechen3
Alan made us feel welcomed and was very friendly. Made our purchase of the Velar very smooth and easy and went out of his way to get the vehicle of our choice from another dealership. Thank you very much. Alan, remember to drink water!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Great experience purchasing my RR Sport SVR - marcvv
I had a wonderful experience purchasing my first Range Rover at Land Rover Princeton. Karen Covino was patient over many months while she helped me find the perfect vehicle for myself. She was professional and knowledgeable.
The entire staff including General Manager, Sales Manager were all very helpful and friendly.
Overall it was a positive experience and an example of how car buying should be.
Review of purchasing a Range Rover - gtaflin
I had the absolute best experience here. My husband and I purchased a Range Rover from Alan, and I cannot begin to explain the amazing experience we had working with him. He has truly changed our view on purchasing a car. I would highly recommend them for any car your purchase in the future !
Gab & Joe
Outstanding People/Customer Care! - Bryan O’Rourke
I was driving by this dealership on a Wednesday, Stopped in to Browse the Selection, Barbara Ravettine introduced Herself, Recently joined the LRM Team, Long Term Owner of Land Rovers....My first time Range Rover Owner, Barbara was Amazing answering all my Questions! Excellent Representative of LRM! I drove down from Northern Jersey to Work with LRM due to Barbara!
They are liar. - TS60
I have found a promotion of XE by chance around the end of May and contacted the dealer via email. One of internet team members has sent me a message regarding the XE in a promotion. I have given him the numbers and terms I want including my current leasing car information. He has given me his best numbers but it was a little bit far from what I have expected and I gave up.
However, a few days later, I have found the same XE with a better price on their promotion list in June and contacted him again to ask if I could get a better price but he was on vacation. Another person on the internet team has answered me they could work out to meet what I want and asked me to visit the dealer. It was yesterday, June 5th. To make sure I have asked her the XE in promotion available and I have got her confirmation.
I have visited at 6:30pm and been introduced to a sales representative but she does not know the deal with their internet team and started to read the emails inattentively. And she gave me totally different numbers and terms with other XE. I have asked her that I have been confirmed and visited there for the XE in a promotion. The sales representative told me the XE in promotion has been sold and was not available and kept pushing me with another XE.
I have not wanted to argue with her at that moment. She has not read the emails in detail and not tried to meet me in half. I just left there.
The promotion on their website is just a kind of bait.
You know what the funniest thing is one of my coworkers has asked the dealer the same XE in promotion availability in this morning and they still answered my coworker it is available.
Did not see the deal through to the end - darlene519
I purchased a vehicle here because they honored an incorrectly marked price, not because of the quality of service.
I drove nearly an hour to this dealership because they were advertising a highly competitive price on a specific vehicle. Upon visiting the dealership, it became apparent that the adverted price was in fact incorrect due to a third-party issue. However, the dealership was gracious enough to honor the advertised price, which I was ecstatic about. I made a deposit with Mike and scheduled to pick up the vehicle the following night.
Upon arrival, I met with a different sales person, because Mike had left for the day. But, I was reassured that everything was prepared and ready to go, and that I was going to be "in and out". I handed over my check, was handed the keys, and was in fact, out the door in 20 minutes - just as promised.
However, as I was merging onto Route 80 from Route 46, the vehicle alerted "Low Fuel". As I glanced down, the dashboard reflected "15 miles until empty" - 15 miles! Dumbfounded and panicked, now on the highway, I called the dealership and was told this was an "oversight". Having a quarter of a tank, would be an acceptable oversight, selling a vehicle with 3 drops of fuel left in the tank, negligence. I returned back to the dealership, and awaited a runner to return with a full tank of gas.
A few days following, I realized the vehicle came equipped with wheel locks - a great security features for your wheels. However, highly inconvenient when you have no key to remove them as needed. I scoured the glovebox and trunk for the key, when I came up with nothing, I reached out to Mike for a solution. I was told he would "look into it and get back to me" - that was a week ago.
One would expect to not only deliver on a sale, but follow through to the end. Unfortunately, that was not my experience here at Land Rover of Parsippany.
Bad service and overcharged.issues just come after services. - Irony123
I was been customer here for more than 4 years. Actually, this is only auto shop I used to go. I used to like this place and I also recommend my friends to go there. And I spent a lot of money in In the their shop, they used to provided great service and customer service. But things change this year. It take me 17 days to get my car back for this small problem! They said they "renew" front shocks for me as they state it need to renew , but they initial said it's just error sensor message at the beginning. My auto friends said it's unnecessary and unusual renew shocks in 31000 mile. They replaced the parts which is fine or normal condition, which I was not really necessary need to replace.And let real problem go on, and need to back shop again and again. And my car was not having any shocks problems and drove perfect on the road, there is no shake or any unbalance feelings, In additional, My auto friends said it's unnecessary and unusual renew shocks until 75,000 mile after I picked car. My car is only 31,000 mile, and I never drive off-road. Also I just did complete service on August 2017, they check everything for me and They have assured me after each fix that my car is in perfect condition.They also did check suspension at that time. And My car only drove 400 mile in 5 month ,never drive terrible road and mostly my car stay in my garage. They have assured me after each fix that my car is in perfect condition, but I always end up having problems after short while. Same issue happened . My car has suspension problem error message” Vehicle Lean When Cornering” on end of March. This suspension should have been fixed last time as they promised, but still hasn’t been fixed. They replaced the parts which is fine or normal condition, which I was not really necessary need to replace.And let real problem go on, and need to back shop again and again. My car was driving fine before I did this service, after the service, my car have error message” Vehicle Lean When Cornering”. My car was driving fine before I did this service, after the service, my car driving is not comfortable as before. They may not fix the problem in detail and cut corners ,or they just ignore the real problem let the truck come back service again and again. I am really disappointed and unhappy about it!
In New Jersey
Land Rover Princeton
Encore Delivery Specialist