A wonderful experience - Heather G
Kevin Towmey has a great sense of humor and is very knowledgeable.
He put me at ease right away and made the experience fun!
He listened to what I was looking for and you f the best fit
2018 Velar - Great Experience - ssvelar
Jim Raysor was diligent in working to address our needs. This, combined with Jim's personable approach to the relationship, made for a wonderful experience.
Excellent staff all around! - joeg6791
I was dealing with another dealership that couldn't find what I wanted. I contacted Mt. Kisco on a Saturday and got the manager, John, on the phone. He and I emailed back and forth and he found the exact RRS I was looking for. A few days later, he had it for me and we closed the deal. Everyone at that dealership is top-notch, from the finance people to the gentleman, Rito, who patiently showed me all the features. I highly recommend this dealership to anyone who is looking for a Land Rover or Jaguar.
Not honest - Range44
I leases a new car from this dealership not to long ago. To realize a few days after my purchase that I didn’t get what was on the window sticker. On the window sticker it mentioned that I am suppose to have 22inch rims and the car came with 20 inch rims. And the MSRP price was different then what was on the contract. I thought I was getting the lease on the MSRP that is on the window sticker and 22inch rims. And the funny thing about this when I was there the day of signing for the lease they never mentioned to me that I am not getting the 22inch rims and that I am not getting the lease based on the MSRP price that shows on the window sticker. And when I went back there a few days after leasing the car from them they are basically saying it’s my fault and not even budging on making things right and admitting to there mistake. I don’t trust them and I will not recommend them to anyone.
New Vehicle Purchase from Alex Sultanov - Happy Customer
I walked in and introduced myself to Alex Sultanov, told him the vehicle I wanted to purchase and how much I was going to spend. He spent two weeks searching for the right vehicle and came through. No nonsense, no last minute changes, the price was the price. Delivery was quick and easy, handed him a check and there wasn't any attempts to upsell things I wasn't interested in. I will be calling Alex for our next vehicle.
Dishonest and unprofessional - Jenh
Terrible dealer. Sold me a 2010 Range Rover with a bad nose cone and timing chain. (Confirmed with Rochester LR). Refused to repair. I took the vehicle to three shops before the NYS warranty expired. Agreed to buy back in March but did not apply for title till June. Took 6 months. These people do not treat customers by the golden rule as their voice mail claims. Beware and go the Rochester instead. Just so people understand how terrible these people are I was in town because a relative had cancer. Moved temporarily but I reside in Colorado. My car was totaled by another driver at Christmas which is why I was buying in New York. They knew I would be driving this car back to Colorado and hoped I wouldn't notice. All shops indicated there was no way they didn't know of this engine problem. There voice mail says they treat you by the golden rule. Not so much. They would have had no concern if I was to get stranded. I paid cash and notified them of the problem in less than 10 days. Had get an attorney involved to get my money back six months later. They had the car and my money. I will have to persue in small claims to get my attorney fees and minor repairs I performed on this vehicle. BEWARE.
The worst - Aaaaaaaaaa
Over a month to get an appointment for a one year old Range Rover with a short. Then billed me for un needed service and refused to do an inspection without replacing 2 tires for 1500$ 😂😂😂. And this took 10 days. Oh and I got the car back with the check engine like on. $100,000 for this. No thanks.
Mixed recent experience - scameron_2
I have a five-year relationship with the sales team and service department. I've had a wonderful relationship with the former; John Morris has a no pressure, practical, and human approach to sales and therefore has my loyalty. There are issues with the service department at this time as other alluded to. Therefore, my recent experience is mixed. I recently had a protracted, adverse experience with Piehler. To their credit, the Vice President of Piehler personally reached out and met me in the community to assess these issues, and he seems to care about the customer experience. I have therefore amended this review to reflect that meeting.
Customer Care Issues - hlrlmm
My husband brought our 2014 Range Rover Sport HSE in for its year check up. The required service could not be completely performed because there was an upgrade that could not be downloaded. Another appt. was scheduled. My husband took the car back, the upgrade was downloaded. However, the next day the rear wiper was not working. In addition, as a result of the upgrade downloading, the pairing of my phone to my vehicle was erased. The rear wiper motor had to be ordered and we were to be contacted once the part came in. I telephoned the dealer approximately two weeks later, on Monday, December 8th, and the salesman I spoke to advised me that the service department was closed. I asked if I could be transferred to an answering machine and was told there wasn't any. I then requested him to leave a message; and in the middle of my explanation, he stated he was just taking my phone number and would have someone call me back. (This gave me the impression he didn't want to hear about any problems I was having; I already bought the car!) Unbeknownst to me, my husband likewise called Monday and was told the Service Dept. was closed. No one telephone either of us back; we had to make follow up calls, which should never happen. I'm hoping that the issues I am presently experiencing can be resolved on this third appt. I drove my RR for a year without any issues. I'm annoyed that we bring our vehicle in for a standard one year check up, and have been back two additional times for unresolved issues. We live 45 minutes from Southampton, and making 3 trips to the service dept. is not only an inconvenience, but time consuming. My husband purchased this vehicle for me. We previously owned a Lexus car (8 years) and SUV (3 years), (sold to friends and relatives who are still enjoying their vehicles) and presently own a Bentley as well as another Lexus SUV (1 year), and all are/were exemplary vehicles. I hope we didn't make a mistake, that what we experienced was an isolated incident and not a common occurrence. I selected YES, to the above question 'Would you recommend this service center?' because everyone deserves a second chance. This is our third trip to the service dept., which I expect to be our final trip to resolve the above issues.