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Sheena was amazing & helped remedy a bizarre problem with... - elaine
Sheena was amazing & helped remedy a bizarre problem with my car quickly & efficiently. I was happy with the service and her attentiveness! Car has been driving great since I picked it up.
I dealt with Dan Witkinn on a 2019 Discovery loaner with... - Jim
I dealt with Dan Witkinn on a 2019 Discovery loaner with 4K miles. I felt the negotiations were fair and straightforward at all times with no pressure. If their service is as good as their sales, I made a great choice.
Excellent Team in Parts/Service Department - VolvoDriver1
We needed a bike rack for our NEW Volvo XC40. Gentleman John, and Kevin, researched the Volvo recommended rack for this new model vehicle, and had the parts in no time at all! When we brought the vehicle in for rack installation, the great guys in Parts handed everything off to an equally great service technician (John B). The installation was done quickly and directly. When completed, the guys showed us how to attach and detach the new rack from the new tow hitch (which we also bought and had installed at the same time). We enjoy this Volvo Dealership. Since 1998, Parts, and Service, have always treat us with a smile, explained what we need, what work they have performed, and what they may have found along the way. We trust this dealership to always do the best they can for us.
Disappointing Service - jaccord
I have a car with the "fault in suspension" light on. I have found the service dept. very hard to reach, and can't speak to any service technician on the phone with questions. Yesterday I waited all day for a call back that never came. Also, in order to get a loaner car I will have to wait eight days. Among other things I will have to miss a dear friends funeral in another state because of the delay. This seems to happen every time I need service. I am ready to purchase a new car, but I doubt very much that I will stay with Land Rover.
Literally the worst car and service experience ever. - RangerRover123
I have brought my BRAND NEW 2019 Range Rover into service four separate times in which each time the dealership made it incredibly inconvenient and my car has had to stay at the shop for over 4-5 days EACH service WITHOUT giving a loaner. I just got my car back for the fourth time and they left the entire backseat detached unable for anyone to sit. Instead of having someone come and fix it since this is entirely their lack of attention to detail, I have to bring it back for the FIFTH TIME in two days. I am shocked at how poor quality this 'luxury' car is and just how pathetic the service team has been. I'll go right back to my Mercedes once this car is out of my life.
Worst Customer service possible - Steve H
would give a minus 10 review if possible - worst possible service in the industry - i am sure that KIA has better service - i am going to make it my mission to point out that all the positive reviews are fake reviews as nobody has reviewed anything other than JLR of Manhattan - changing ownership has changed nothing other than spending money on getting fake reviews – my Range Rover Supercharged has 53,012 miles and the engine died due to the timing belts being off and they wanted $38,305.95 to repair – when Land Rover asked why I did not bring it in for regular maintenance service at JLR Manhattan – I told them for the obvious reasons they have the worst possible service in the industry! Shame on you Land Rover and Shame on you JLR Manhattan. We will expose you for what you are worth.
Stan is your man at a Glen Cove Jaguar! Any problems I... - Hilarytennis
Stan is your man at a Glen Cove Jaguar! Any problems I had with my car he was able to address in a friendly and professional manner.
Selling my car - Bruce
I sold my car to Jaguar Land Rover/AutoNation and did not purchase anything at this time. From the beginning of my visit to the end there was clear communication, honest evaluation and helpful service. And there was no pressure to do anything other than the reason I came. When the time does come to purchase a new vehicle I would consider this dealership. Thank you
poor customer service from the service dept. - unhappy rover driver
2017 range rover sport on second set of tires. this set of pirelli tires has 14000 miles on them and they're scalloped, meaning they make a thumping sound. dealer did alignment check and showed the alignment was fine. therefore the tires are defective or the dealer did not balance the tires properly.service dept basically said i was on my own. they wouldn't even take the time to call the tire manufacturer. i would think driving a $90,000. vehicle would warrant better service and concern for their customers. i'm also waiting for 3 days for the owner of the dealership to return my call.
Worse car that we have ever owned! - Tlcdoherty
Our 2016 Discovery was towed for the second time to Mt. Kisco Land Rover on March 5,2019. Tomorrow will be 2 months that they have had the car. Called the dealer on the first of May to find out the status. Said they would call us back. Still waiting. Have contacted corporate, and they are useless too. Just want the car back, so we can trade it in. The worse customer service. DO YOUR JOB!!!!!