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I have been a customer for more than a decade. I had a... - C
I have been a customer for more than a decade. I had a great experience today with John Calabrese in the parts department. Tony and Adam in service are extremely professional and always helpful.
Garrett was very helpful. He arranged test drives on... - T. R.
Garrett was very helpful. He arranged test drives on short notice and coordinated all the paperwork, DMV etc. to make the purchase quick and easy. Especially appreciated the flexibility to communicate via text in order to accommodate my schedule.
I recently went to Freeport Jaguar/Land Rover, 145 West... - William Wenger
I recently went to Freeport Jaguar/Land Rover, 145 West Sunrise Highway, Freeport, New York to have several issues addressed. They charged me $445.36, just to inform me that my car battery needed to be replaced, which was definitely not the case. I proceeded to bring the vehicle to PepBoys, a national chain, which specializes in batteries, tires, and brakes. They tested the battery on three separate occasions and said it was in good condition. I then proceeded to call the Jaguar Service where I spoke to a representative named Craig Landau, whom I had previously given a $50 tip prior to the service. Once again, he claimed the battery was faulty. I sent him several test slips showing that the battery was in good condition; however, he never had the courtesy to respond. I later got a phone call from their customer service relations department inquiring about the service. I explained the situation, that I was very unhappy with the service and also informed them that my warranty was going to expire in 6 days. Again, no response. I then brought the car to an independent station to verify the state of the battery and they concurred that the issue was not the battery. Freeport Jaguar is either extremely incompetent or totally dishonest. I also contacted Jaguar’s home office, who said they would start an investigation. There is no word as of yet, in spite of the fact that I informed them my warranty expires in a few days. Freeport Jaguar will pay whether my warranty expires or I see them in civil court, which will definitely cost them more to hire an attorney than to properly repair my vehicle.
Friendly dealership with Very Good service and smooth... - Marauder
Friendly dealership with Very Good service and smooth transaction process. One of the best experiences we had when purchasing a car. Recommend highly to others.
Dealer is very unorganized and the wait time is insane.... - kp
Dealer is very unorganized and the wait time is insane. Your vehicle will be here for a while and the communication is minimum. Do not recommend going to this specific dealer.
What a fabulous dealership! I walked in and without... - Andersen
What a fabulous dealership! I walked in and without moments was greeted by several sales associates. I was lucky enough to have spoken with Carl the day before, walked in and made a deal in less than 30 min! He was honest, fair and very personable.
APPALLING! I would have given no stars. The service... - petermcmahon
APPALLING! I would have given no stars. The service reception department is not capable of the most basic functions - from ignoring requests to non-communication - while they did not address the problems I had.
I didn't realize that a Range Rover sport would be so badly manufactured, and even less that their service would be so incompetent.
The worst people and service. They do not return my... - customer
The worst people and service. They do not return my calls, sold me $5000 in warranty and NEVER returned my calls to address issues. Should give them "zero" stars. Benjamin Katz offers the poorest service!!!!! The only thing they were quick about was to take my $5000 for warranty program! SCAMMERS!!!
Hello, my name is Gallo. I bought a 2020 occasion... - gaye220
Hello, my name is Gallo. I bought a 2020 occasion Mercedes with this dealer, but it was really easy with Jennifer. She made it a lot easier for me to buy and it's always available on the phone and answers emails quickly and really I recommend this dealer is real professionals. Thank you again, I'm happy with my purchase
Best dealership!!! Feels more like going to your... - Brenda
Best dealership!!! Feels more like going to your
Families place —- friendly , kind and knowledgeable. Great vehicles but
They can sell me anything cause there kind !!!
Skip this dealership. Over 2 days to get an outrageously... - robinrfake
Skip this dealership. Over 2 days to get an outrageously expensive oil change. Didn't solve headlight problem. Car was dirty when I picked it up. Even had difficulty paying as I was ignored for several minutes. Don't expect to be listened to.