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Don’t buy from this place! Just bought an Range Rover... - LL
Don’t buy from this place! Just bought an Range Rover Evoque and after 3 days had to take in to be fixed already. And things you would think that come standard on a $55k car are not!
Great all around buying experience. Alex G. is a great... - edwin.streeter
Great all around buying experience. Alex G. is a great salesman. No pressure. This is my second Land Rover purchased from him and my third Land Rover owned. I would highly recommend Northtown Land Rover Buffalo and owning or leasing any Land Rover vehicle. Cheers.
I am so Happy that Julie Moroney Law , was my sales... - Sally Barbero
I am so Happy that Julie Moroney Law , was my sales person. It was such a pleasure to have had her sell me my first Vovlo she has such an appriciation for customers and making them Happy. My whole visit was great and everyone here at this Dealership worked well together. Deffinetaly ask for Julie if you’ve never been here before …. ENJOY !!!!
so attempted to speak with a service advisor, gave two... - mrugs
so attempted to speak with a service advisor, gave two tries, none available and no call back. Made appointment and was told by appt. person their is no charge to diagnose. Really? You sure? Yes. Again no advisor available. Bring the vehicle in for 8am appt. and of course advised of the minimum 1 hour diagnostic charge- $200! End of day no check yet, you will be next. Next day early afternoon, your getting in will call you. 5:05 no call, I call everybody gone 5pm no update no nothing. Next day 11:30 finally a call- diagnosed- $200, read the reader just like I had previously had done, same recommendation, estimate over 5k for what I was quoted outside at $1500. Yeah you guys have expenses, I understand, good luck.
Disappointing Service - jaccord
I have a car with the "fault in suspension" light on. I have found the service dept. very hard to reach, and can't speak to any service technician on the phone with questions. Yesterday I waited all day for a call back that never came. Also, in order to get a loaner car I will have to wait eight days. Among other things I will have to miss a dear friends funeral in another state because of the delay. This seems to happen every time I need service. I am ready to purchase a new car, but I doubt very much that I will stay with Land Rover.
Once again a huge thanks to Jaguar Land Rover if... - lisa.vonbargen23
Once again a huge thanks to Jaguar Land Rover if Rochester! Special thanks to Ian fir suggesting the Crystal Cote I absolutely live the finish!
Also to John on a Friday at 5:55pm fir taking the tine to show and help me pair my phone! These guys are the example of great customer service!
They will get you in a truck/car but poorly owned and... - Gary
They will get you in a truck/car but poorly owned and operated I had to make all calls myself to Land Rover corporate office and At&t the dealership did not know about Range Rover and didn’t care my rep called me to ask about a problem for another costumer that I fixed myself. BAD BAD BAD
0 stars. Do not trust them with your car. TLDR: If you... - spencerreid1468
0 stars. Do not trust them with your car. TLDR: If you value your life (literally) do not go to this service center. Dealerships should not be able to get away with taking advantage of customers like this ESPECIALLY during a pandemic.
I went in for a normal servicing that costed $707. They told me everything was normal but that in 6 months, I had to consider changing my break pads. The next day I was having break issues (The car was screeching and shaking to a stop). I brought the car back in the same week. They tried to gaslight me and made me feel like it was my fault ("Oh you should have known 6 months could have meant 1 day depending on how you drive" -Carmine Gonzalez). The other service associates, Steven Aldarado, Cynthia Idavoy, and Melanie Couloute told me that I had 4 mm on my break pad. And kept insisting the issue and the sound coming from my car was due to the LOW break pad and rust on my rotor. To fix the issue, they told me I had to pay $950 per axel. I had a feeling something fishy was going on so I got a second opinion from another mechanic. The outside mechanic told me that my rear break pads were metal on metal and that one of the rotors was cut from the inside!!!!!!! The outside mechanic also told me that my front break pads and rotors (other than the one that was cut) were basically brand new. And that normally, the front and rear break pads should have the same amount of wear and tear. But it was the opposite, the front break pads were brand new whereas the rear was metal on metal. The outside mechanic also told me that the way that my rotor was cut, I could have been in a very serious accident. He also said that this was the true cause of the noise coming from my car (a man made issue or in other words, this was not normal wear and tear on a rotor). I'm not saying they switched out my break pads, but I'm also not not saying that either. Something very fishy is going at this dealership and it's a culture at range rover glen cove to be rude and belittle their customers. Definitely will not go back again and if you value your life and your car, you would not go either.
Terrible experience with this dealership, they are... - jendesantos
Terrible experience with this dealership, they are extremely unethical the way they operate here, very upsetting. They should be reviewed by corporate with all these bad reviews!
Service manager and the staff ( Karen Casado) were... - ericaltmann525
Service manager and the staff ( Karen Casado) were courteous and responsive. Kept me apprised of status and delivered my car to my garage when completed.