Excellent Team in Parts/Service Department - VolvoDriver1
We needed a bike rack for our NEW Volvo XC40. Gentleman John, and Kevin, researched the Volvo recommended rack for this new model vehicle, and had the parts in no time at all! When we brought the vehicle in for rack installation, the great guys in Parts handed everything off to an equally great service technician (John B). The installation was done quickly and directly. When completed, the guys showed us how to attach and detach the new rack from the new tow hitch (which we also bought and had installed at the same time). We enjoy this Volvo Dealership. Since 1998, Parts, and Service, have always treat us with a smile, explained what we need, what work they have performed, and what they may have found along the way. We trust this dealership to always do the best they can for us.
Friendly and great deal - Duan
All staffs are very friendly and knowledgeable. This is not the first time I buy the car from here. I’m very happy with the service and the car. I feel so safe with this car. overall I’m very happy and satisfied with Land Rover. I will tell my friends about Land Rover. You guys are the best.
Above and Beyond! - Vicky Leto
This is my second time leasing with Land Rover Huntington and once again I had the pleasure of dealing with Richard Cohen. He is outstanding in customer service, extremely patient, a true gentleman, and the person I highly recommend to see when visiting this location.
Once again he managed to get me into the exact car I wanted and made the transaction a smooth and pleasant one. He is honest and compassionate and an outstanding person overall, that truly cares about his customers. Not enough words to describe how thankful I am. Also a shout out to Scott for showing me all the new specs and making it so easy to navigate it. Now to enjoy my new ride!
Horrible incompetent staff from the general manager on down! - Lawbider
Purchased a Range Rover 6-26-2018 today is 9-18-18. still have no reg. Temp reg expired car parked but still making payments. Constantly leave messages. No one calls back. I have to ask receptionist to walk over and demand someone pick up phone. Spoke to general manager again today and same excuse. “ will take care of it”. Money is owed to me and still waiting on reimbursement for a screw up they made and I paid for. Rated them one star because there is nothing lower. the day I went to pick up vehicle it was hit on the side. Had to be fixed. Bank check I gave them for vehicle ended up in my package when I got home. Had to mail it back to them. Still waiting for reimbursement of overnight fee. Can’t make this up if I tried. It’s like a circus at this dealership. The only person I will give credit to is Pete. He returns my calls most of the time and attempts to get me answers from a place that’s obviously broken.
Third world countries provide better service - Andy
The WORST service possible. This is my third experience with them. Dropped the F-Pace off for a scheduled service by 8 am. Was told service manager would be in later and would call to confirm issues. 2 pm now and have called and left message for service manager - no call back. Called reception again who says I can only speak to service manager but she is busy. Can't even tell me if car is being worked on or if it will be ready by end of day. Last time it took 3 days for them to fix minor issues. Just after buying the car, had crazy smell of something burning making my family sick. They said "it must be some plastic wrap burning". Turns out - after googling "burning smell in F-Pace" - the internet is lit up with differential fluid leaks in new F-Pace's. Service advisor had no idea. Replaced the differential within 15 days of picking up new car. This service is the worst possible - third world countries provide better service - never again to this place!! All other reviews HAVE to be fake.
Unethical Business - Susan
Saw a pre-owned car available online on the Land Rover Mt. Kisco website, spoke with a sales rep and reserved the car. It was a 2004 Mercedes that was traded in and available on their lot. Got to the showroom and the rep couldn’t find the key to the car?? We asked to see it anyway and it was in the back of their lot not cleaned and clearly in need of TLC. We wanted it but needed to drive it first so the rep said come back Friday. He calls the next day and says it’s not for sale anymore. I said but we reserved it for 72 hours! He said it needs more work than we would be paying for the car so they were going to send it to wholesale. Why would you list a car if you don’t already know how much you need to put into it to get it toad ready??! Someone clearly working there wanted the car and took the key. Very unprofessional to list it for sale and then take it back. Shoddy business practice. Satay away.
New Jag- terrible customer service - MikeH74
Bought a brand new Jag from dealership six months ago. Love the car- hate this dealership. Brought it in for a service recall repair and it took nearly ten minutes of waiting in their showroom for anyone to notice or acknowledge me. When they did, they were rude and dismissive. Waited for my service to be completed without so much an offer of coffee/water. I get better service when I take my mother’s ten year old Chevy for dealer service. I’d steer clear for Jag/RR sales and service and make the drive to Buffalo
Dishonest and unprofessional - Jenh
Terrible dealer. Sold me a 2010 Range Rover with a bad nose cone and timing chain. (Confirmed with Rochester LR). Refused to repair. I took the vehicle to three shops before the NYS warranty expired. Agreed to buy back in March but did not apply for title till June. Took 6 months. These people do not treat customers by the golden rule as their voice mail claims. Beware and go the Rochester instead. Just so people understand how terrible these people are I was in town because a relative had cancer. Moved temporarily but I reside in Colorado. My car was totaled by another driver at Christmas which is why I was buying in New York. They knew I would be driving this car back to Colorado and hoped I wouldn't notice. All shops indicated there was no way they didn't know of this engine problem. There voice mail says they treat you by the golden rule. Not so much. They would have had no concern if I was to get stranded. I paid cash and notified them of the problem in less than 10 days. Had get an attorney involved to get my money back six months later. They had the car and my money. I will have to persue in small claims to get my attorney fees and minor repairs I performed on this vehicle. BEWARE.
Customer Care Issues - hlrlmm
My husband brought our 2014 Range Rover Sport HSE in for its year check up. The required service could not be completely performed because there was an upgrade that could not be downloaded. Another appt. was scheduled. My husband took the car back, the upgrade was downloaded. However, the next day the rear wiper was not working. In addition, as a result of the upgrade downloading, the pairing of my phone to my vehicle was erased. The rear wiper motor had to be ordered and we were to be contacted once the part came in. I telephoned the dealer approximately two weeks later, on Monday, December 8th, and the salesman I spoke to advised me that the service department was closed. I asked if I could be transferred to an answering machine and was told there wasn't any. I then requested him to leave a message; and in the middle of my explanation, he stated he was just taking my phone number and would have someone call me back. (This gave me the impression he didn't want to hear about any problems I was having; I already bought the car!) Unbeknownst to me, my husband likewise called Monday and was told the Service Dept. was closed. No one telephone either of us back; we had to make follow up calls, which should never happen. I'm hoping that the issues I am presently experiencing can be resolved on this third appt. I drove my RR for a year without any issues. I'm annoyed that we bring our vehicle in for a standard one year check up, and have been back two additional times for unresolved issues. We live 45 minutes from Southampton, and making 3 trips to the service dept. is not only an inconvenience, but time consuming. My husband purchased this vehicle for me. We previously owned a Lexus car (8 years) and SUV (3 years), (sold to friends and relatives who are still enjoying their vehicles) and presently own a Bentley as well as another Lexus SUV (1 year), and all are/were exemplary vehicles. I hope we didn't make a mistake, that what we experienced was an isolated incident and not a common occurrence. I selected YES, to the above question 'Would you recommend this service center?' because everyone deserves a second chance. This is our third trip to the service dept., which I expect to be our final trip to resolve the above issues.