Service - Meltz4465
Lisa and team are amazing..
I will only service my vehicles with you going forward despite the fact that I live in a Manhattan.. Your service is exemplary and the inconvenience of location is way overdone by the pleasant experience
Excellent Team in Parts/Service Department - VolvoDriver1
We needed a bike rack for our NEW Volvo XC40. Gentleman John, and Kevin, researched the Volvo recommended rack for this new model vehicle, and had the parts in no time at all! When we brought the vehicle in for rack installation, the great guys in Parts handed everything off to an equally great service technician (John B). The installation was done quickly and directly. When completed, the guys showed us how to attach and detach the new rack from the new tow hitch (which we also bought and had installed at the same time). We enjoy this Volvo Dealership. Since 1998, Parts, and Service, have always treat us with a smile, explained what we need, what work they have performed, and what they may have found along the way. We trust this dealership to always do the best they can for us.
Best Experience I ever had - vispol
Great Sales staff, Great selection and Great Price. I love my velar :) The Price was better then any dealership on Long Island NY. The sales staff was not easy going and respectfull. Steve set everything before I even got there.
Stay Away From This Sales Department - SergeS
Leased me a car that did not have the features I requested at the time of the order. The Sales staff, Joe Heppler, was ignorant of the RR Sport New Features and Packages. Sales Manager John Laguerre was condescending and curt, not particularly helpful. As a result, I am suiung for dissolution of the lease contract. As a matter of interest, Manhattan Land Rover was on top of the changes between 2018 and 2019 models and prevented their customers from this mishap.
Absolute worst - termite01
Absolute worst. Repeated email confirmation that the truck was available and that we had an appointment to see it. Emailed the afternoon before just to make sure and we were told everything was set for noon next day. Drive an hour to get there only to then be told that there was a "miscommunication" but that it was not their fault. Blamed everything on the "internet sales manager" who was two states away. [you just can't make this stuff up]. Truck had been purportedly sent to a wholesaler days before. Sales manager, who could not even be bothered to come out of his office and apologize, said that I could put down a deposit [!] and that they would try and get the truck back from the wholesaler. The best part was that he then proceeded to low ball my AMG trade without even looking at it. Completely unprofessional and rude. When I emailed the “internet sales manager” he blamed everything on the dealership and said that his computer shower the truck still in inventory and the appointment confirmed. Obviously someone is not telling the truth. Go elsewhere to spend your money.
Don't waste your time if you value it. - I know B.S. when I see or hear it.
I was shown very poor service when looking for a car that why I chose to look else where and it was worth it. It sells up scales vehicles with unprofessional sale people.
Easy and convenient - Tim1234566
Purchase a new RR. The team were professional and efficient. The process was completed within 2 days. Couldn’t be more helpful and make the experience of buying a new car easy.
I don’t trust the Range Rover company - Peterpan
Hi , I bought a Range Rover évoque and it had a turbo problem the same day I drove the car to nyc the car showed the check light and I returned the car the next day and they told that the sensor had problem and the check light went off after I sent the car to Africa the check light is on again .... the guy who sold the car his name is joe and I’m going to take the whole company to court
Dishonest and unprofessional - Jenh
Terrible dealer. Sold me a 2010 Range Rover with a bad nose cone and timing chain. (Confirmed with Rochester LR). Refused to repair. I took the vehicle to three shops before the NYS warranty expired. Agreed to buy back in March but did not apply for title till June. Took 6 months. These people do not treat customers by the golden rule as their voice mail claims. Beware and go the Rochester instead. Just so people understand how terrible these people are I was in town because a relative had cancer. Moved temporarily but I reside in Colorado. My car was totaled by another driver at Christmas which is why I was buying in New York. They knew I would be driving this car back to Colorado and hoped I wouldn't notice. All shops indicated there was no way they didn't know of this engine problem. There voice mail says they treat you by the golden rule. Not so much. They would have had no concern if I was to get stranded. I paid cash and notified them of the problem in less than 10 days. Had get an attorney involved to get my money back six months later. They had the car and my money. I will have to persue in small claims to get my attorney fees and minor repairs I performed on this vehicle. BEWARE.
Hate the Range Rover but hate John Morris even more. - Mike carney
Bought the Range Rover sport suv and hated it. Tried to return that same day but was told to give it time. Day 2,3, still can’t stand it. Spoke with John Morris, what a waste of time. Very rude,ignorant, unprofessional. Don’t worry John I will reciprocate. 🤷???
Went next door to Piehler Gmc and bought a new Yukon. Love the vehicle and much better managers and sales team!!