Radar detector stolen, and they will not take responsibility - Wyzaerd
These people damaged my vehicle in service, stole my radar detector, then would not take responsibility: "You signed the paper, so we are not responsible". Don't go there - they do not care about you. They will treat you like garbage then expect you to kiss off. I would strongly urge you to avoid this place at all costs. I will no longer be a Range Rover owner, will go to Audi instead. Amazing how badly a supposedly high-end dealership can treat customers. I wanted to buy a $106,000 vehicle, but they blew that deal.
Experience with Devin Prediger - Bob A.
Devin Prediger is the greatest service manager I've ever encountered. Service is the most important element in the auto industry. I know from experience, Devin is simply the BEST!!
worst customer service ever in my life - ering0316
purchased a vehicle 01/18 got conned into also purchasing the tire & wheel package & 4 months later got a nail in my tire called the dealership for weeks to get it repaired no answer & nobody got back to me finally a month later after I GOT THE TIRE PLUGGED ON MY OWN I get to customer service who says they wont repair it because there is no air leaking & to poke a hole in my tire if I want a new one im like ok fine guess I gotta pike a hole then , I try to make an appointment the guy says they are backed up & I will need to leave my car for the day but they cannot provide any loners for 3 weeks. this place is terrible beware they are quick to xxxx ur pockets but not to give good service. I paid 80k for a car & I wish I can return it based off the treatment I have received.
New Vehicle Purchase from Alex Sultanov - Happy Customer
I walked in and introduced myself to Alex Sultanov, told him the vehicle I wanted to purchase and how much I was going to spend. He spent two weeks searching for the right vehicle and came through. No nonsense, no last minute changes, the price was the price. Delivery was quick and easy, handed him a check and there wasn't any attempts to upsell things I wasn't interested in. I will be calling Alex for our next vehicle.
Worse costumer service ever - Iuesf
Worse costumer service ever.. my husband and I walked into the dealer and no one ever said hi, they totally ignored us for about 20 minutes. A second couple walked in looking rich and they immediately were served. So my husband and I walked away and they lost a cash sale. Zero star.
Steve Schneier - Austin S
Steven Schneier was my salesperson at Land Rover Manhattan. He was great to work with! My Range Rover HSE is exactly what I wanted. Very cool! We built the car together. We negotiated a fair price and he delivered an awesome car. Steven took time to go though the rover w me after delivery and we set up to my specifications. I don’t write reviews often. But the experience here was excellent. I look forward to recommending Steven to my pals. 5 star experience.
Dishonest and unprofessional - Jenh
Terrible dealer. Sold me a 2010 Range Rover with a bad nose cone and timing chain. (Confirmed with Rochester LR). Refused to repair. I took the vehicle to three shops before the NYS warranty expired. Agreed to buy back in March but did not apply for title till June. Took 6 months. These people do not treat customers by the golden rule as their voice mail claims. Beware and go the Rochester instead. Just so people understand how terrible these people are I was in town because a relative had cancer. Moved temporarily but I reside in Colorado. My car was totaled by another driver at Christmas which is why I was buying in New York. They knew I would be driving this car back to Colorado and hoped I wouldn't notice. All shops indicated there was no way they didn't know of this engine problem. There voice mail says they treat you by the golden rule. Not so much. They would have had no concern if I was to get stranded. I paid cash and notified them of the problem in less than 10 days. Had get an attorney involved to get my money back six months later. They had the car and my money. I will have to persue in small claims to get my attorney fees and minor repairs I performed on this vehicle. BEWARE.
New Jag- terrible customer service - MikeH74
Bought a brand new Jag from dealership six months ago. Love the car- hate this dealership. Brought it in for a service recall repair and it took nearly ten minutes of waiting in their showroom for anyone to notice or acknowledge me. When they did, they were rude and dismissive. Waited for my service to be completed without so much an offer of coffee/water. I get better service when I take my mother’s ten year old Chevy for dealer service. I’d steer clear for Jag/RR sales and service and make the drive to Buffalo
Customer Care Issues - hlrlmm
My husband brought our 2014 Range Rover Sport HSE in for its year check up. The required service could not be completely performed because there was an upgrade that could not be downloaded. Another appt. was scheduled. My husband took the car back, the upgrade was downloaded. However, the next day the rear wiper was not working. In addition, as a result of the upgrade downloading, the pairing of my phone to my vehicle was erased. The rear wiper motor had to be ordered and we were to be contacted once the part came in. I telephoned the dealer approximately two weeks later, on Monday, December 8th, and the salesman I spoke to advised me that the service department was closed. I asked if I could be transferred to an answering machine and was told there wasn't any. I then requested him to leave a message; and in the middle of my explanation, he stated he was just taking my phone number and would have someone call me back. (This gave me the impression he didn't want to hear about any problems I was having; I already bought the car!) Unbeknownst to me, my husband likewise called Monday and was told the Service Dept. was closed. No one telephone either of us back; we had to make follow up calls, which should never happen. I'm hoping that the issues I am presently experiencing can be resolved on this third appt. I drove my RR for a year without any issues. I'm annoyed that we bring our vehicle in for a standard one year check up, and have been back two additional times for unresolved issues. We live 45 minutes from Southampton, and making 3 trips to the service dept. is not only an inconvenience, but time consuming. My husband purchased this vehicle for me. We previously owned a Lexus car (8 years) and SUV (3 years), (sold to friends and relatives who are still enjoying their vehicles) and presently own a Bentley as well as another Lexus SUV (1 year), and all are/were exemplary vehicles. I hope we didn't make a mistake, that what we experienced was an isolated incident and not a common occurrence. I selected YES, to the above question 'Would you recommend this service center?' because everyone deserves a second chance. This is our third trip to the service dept., which I expect to be our final trip to resolve the above issues.