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Jill in service is special and she treats you special.... - Richard S.
Jill in service is special and she treats you special. She is a great person and genuinely cares about her clients. No scare tactics and very honest.
The absolute worst dealership on the Island. Stay far... - Unhappy Customer
The absolute worst dealership on the Island. Stay far away from this place. Jack should be embarrassed of how customers are treated. Save yourself from the torture.
The parts and service departments have consistently... - t.bonneau
The parts and service departments have consistently provided me unparalleled customer service. Folks are friendly, helpful and professional. I highly recommend this dealership to anyone looking for a great customer experience!
My car was due for its oil change. Of course, I took it... - Conniemitchell3
My car was due for its oil change. Of course, I took it to Arlington Auto & Tire so I can get it done correctly. I Appreciate how Carlos check the fluids and fill them up, he also added air in my tires, etc. Carlos was very professional and nice. He made sure that I was completely satisfied. Which I was.
Thanks, Carlos my car feels great now, it feels like it had a tune-up for sure!
Selling my car - Bruce
I sold my car to Jaguar Land Rover/AutoNation and did not purchase anything at this time. From the beginning of my visit to the end there was clear communication, honest evaluation and helpful service. And there was no pressure to do anything other than the reason I came. When the time does come to purchase a new vehicle I would consider this dealership. Thank you
Disappointing Service - jaccord
I have a car with the "fault in suspension" light on. I have found the service dept. very hard to reach, and can't speak to any service technician on the phone with questions. Yesterday I waited all day for a call back that never came. Also, in order to get a loaner car I will have to wait eight days. Among other things I will have to miss a dear friends funeral in another state because of the delay. This seems to happen every time I need service. I am ready to purchase a new car, but I doubt very much that I will stay with Land Rover.
When I first came here back in 2016, everyone was rude &... - rebeccalee39
When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!
WARNING!!! Run Away - check out REAL ratings on Yelp,... - marty5000
WARNING!!! Run Away - check out REAL ratings on Yelp, BBB, and Atty General file of complaints. These guys are crooks, same story over and over!!! Paul Roberts puts a bogus Inspection Sticker on his cars and thinks he can convince me 2 other certified mechanics are lying??? $13,600 Audi cost me $5,600 out of pocket to get legal Inspection Sticker - piece of crap didn't even make it home from lot!!! BEWARE LADIES, Very rude and obnoxious to deal with - has obvious issues :) Complained to my husband I was in a drunken stupor? LOL What a pig.
I have purchased a 2010 f150 just over a week ago and I'm... - Robluczak1987
I have purchased a 2010 f150 just over a week ago and I'm very disappointed with it! I mentioned when I test drove it it looked like the rear differential was leaking and the gas door did not close they wanted me to bring it back 2 days later after I purchased it to check the leak and fix th ed gas door. so within the 2 days of having it I noticed a clunking noise in the front end so I m eff mentioned that when I brought it in ! They told me the gas door was out of their budget and all seals were sealed properly on the differential and didn't find and thing in the front end 😤, so I wen th home and took gas door out and fixed it in 5 minutes , they couldn't have done that huh . Then realized the tailpipe hanger is gone broken off completely ,so I bought a universal on and hung it up while I was doing that I noticed the rear differential is soaked leaking for sure so I went to the dealer again and have a appointment to bring it in Friday we will see how that works out , and also the noise I was hearing in my front end is just getting louder and louder very dissatisfied very nice ppl though!
Once again a huge thanks to Jaguar Land Rover if... - lisa.vonbargen23
Once again a huge thanks to Jaguar Land Rover if Rochester! Special thanks to Ian fir suggesting the Crystal Cote I absolutely live the finish!
Also to John on a Friday at 5:55pm fir taking the tine to show and help me pair my phone! These guys are the example of great customer service!
Worse car that we have ever owned! - Tlcdoherty
Our 2016 Discovery was towed for the second time to Mt. Kisco Land Rover on March 5,2019. Tomorrow will be 2 months that they have had the car. Called the dealer on the first of May to find out the status. Said they would call us back. Still waiting. Have contacted corporate, and they are useless too. Just want the car back, so we can trade it in. The worse customer service. DO YOUR JOB!!!!!
It’s funny how I came in to buy a car for my mother and... - Kevinsway82
It’s funny how I came in to buy a car for my mother and they ask for our green card . Absolute discrimination and a practice of racism , I have nothing against old white people but this crosses the line . Never I’m my life will I step foot in there ! Disrespect infront of someone’s mother should never be tolerated anywhere . Get it together
Never have a loaner when using this dealership for... - pp243725
Never have a loaner when using this dealership for service, even when they make the appointment saying there will be a loaner. Worse, they call the day before an appointment or even the morning of the appointment when you've already had the day planned and have more limited choices. Happened not once but every time. Last car I get from them.
Service manager and the staff ( Karen Casado) were... - ericaltmann525
Service manager and the staff ( Karen Casado) were courteous and responsive. Kept me apprised of status and delivered my car to my garage when completed.
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.
Frank & Sons is a wonder place of business. I would... - Goldlj
Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.
My vehicle showed a warning of "A/C off due to... - Martin Soloway
My vehicle showed a warning of "A/C off due to temperature of engine"
I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM
was unable to correct the problem.
I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem.
After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced.
I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me.
I therefore think a "Good" rating is proper under the circumstances described.