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Jason Beard was my sales rep and he was awesome! I bought... - Debbie
Jason Beard was my sales rep and he was awesome! I bought a truck and realized after the next day that It wasn't the one I wanted. Went back and he got me into the truck I really liked. He was very friendly and caring.
Top Reviewed Service Specialists At This Dealership
Express Lube Advisor
Carolina Custom Sales Manager
We had an issue that was very frustrating but Thomas... - b2151015
We had an issue that was very frustrating but Thomas handled the situation very well and I was very impressed with him. There were others there also who were very helpful.
Very good job with my dodge and I will come back to get... - BLACKYOUNGWOMAN2008@yahoo.com
Very good job with my dodge and I will come back to get my dodge service again and people was very nice and good help me
I return to this dealer because the service is... - KERNELT.WILLIAM
I return to this dealer because the service is professional, the prices are reasonable, and the waiting is minimal. I can recommend them to friends.
My jeep was bought at this dealership. During 2019 I had... - cldorn39
My jeep was bought at this dealership. During 2019 I had one oil change at a local business due to the pandemic. The staff at Autostar are knowledgeable, friendly, and very prompt with service. Thank you Autostar Hendersonville
Brandon is Great - Marla
I just have to tell you how wonderful this man is. From beginning at arrival time to
the end of service he is on top of everything. I just loved the way he also talked to
each man about the particular service needed and why. I just love the expertise he
has done each time I have been in there. He also is on top of the time. Please give
him a gold star in service. He is the best there! In my opinion. :) Marla Pruitt
Bought my vehicle here years ago. Great experience then,... - Chase
Bought my vehicle here years ago. Great experience then, now back with an engine failure. The service dept has been going to bat for me throughout the more than difficult process of processing the warranty claim. Top notch and I’m really appreciative of their efforts.
Ryan the service manager made things right - truckbuyer1
I had a bad experience and Ryan took care of it. I wasn't expecting that from the service manager and it caught me by surprise. If you have an issue reach out.
This dealer is not all about the "money". - Dr. Chuck
I was driving through Shelby when I decided to stop at McDonalds. When I pulled into the drive-thru, my vehicle just died. Apparently the battery was on its last leg. After sitting and canvassing for help for 45 minutes, I remembered passing Marburger Chrysler, Dodge, Jeep Ram earlier that morning. Having nothing to lose, I called them and was patched through to the service department and spoke to the service advisor, Sheldon. After relaying my predicament, Sheldon assured me he would handle it. A few minutes later, a technician named Alvin showed up with a jump box and got my vehicle started. I offered to pay him but he refused.
Helping people with no expectations is rare in our modern society. The two guys at Marburger wanted to help because they could. Nothing more. Thanks guys…I appreciate you!
Great service as always. They usually have me in and out... - d.jennings
Great service as always. They usually have me in and out when I bring my car there for an oil change. I've never had any issues with their customer service.
Service at Classic Dodge Jeep - ella
I had great service. I was told of a recall that I didn't know about an scheduled an appointment to get it done. The service department offered friendliness and treated me special.
I was very impressed with the service I received. My... - miannacone
I was very impressed with the service I received. My advisor Scott was great and found that I had already bought a prepaid oil change plan. I had forgotten.
Service was great. Matt was professional and... - Vwzachary@triad.rr.com
Service was great. Matt was professional and conversational at the same time. Timing was great. Fees were reasonable. Service Dept and waiting area were clean.
Excellent and quick service. Service technicians kept me... - AMP
Excellent and quick service. Service technicians kept me up to date and the costs were very reasonable. I will recommend John Heister service to my friends and family.
Fast and polite service. Knowledgeable about my 2015 GC... - Patrick M Cary NC
Fast and polite service. Knowledgeable about my 2015 GC Summit navigator and the issue we've been having. Turns out a service bulletin addressed out problem and a free software update was the solution.
Will not hesitate to do business with again.
My first visit I thought this place is awesome. Until I... - ruffhurricane
My first visit I thought this place is awesome. Until I got home and we looked at the new part was the wrong color. No problem I'll be going back for a recall soon. They can address it then. Received the call that the parts were in. Set the appointment arrived got the recall done, drove 52 miles Check engine light. wrong color grab handle now a check engine light flashing. Called to inform them of my issue.
Over heard a conversation a customer. Having issues with his Jeep shutting off in traffic. (Sunset Rocky Mt. NC. ) He was told it was nothing they can do. This man is (State Trooper) wow.
Update check engine light was caused by the aftermarket K and N Filter I installed !
Service and Repair of my Car were Excellent , Everyone... - terrypeeler
Service and Repair of my Car were Excellent , Everyone There was very interested in seeing that repairs were were done correctly and the work was done right
I liked that Ben met me at my vehicle, knew everything... - gsharpe1
I liked that Ben met me at my vehicle, knew everything about my vehicle history and was able to explain what was needed for that visit (without notes). Everyone I encountered was very friendly. Checkout, cashier. Great job.
Recall Service, 2019 Ram 2500 Diesel - crowells110
Dealer where I purchased the truck for what ever reason could not get the transmission part that needed replaced under recall. I called the 800 number on the recall notices, Patricia found what I needed at Deacon Jones in Smithfield. I also purchased some exterior accessories from DJ.
Everyone was polite and the recall items were taken care of, even though I did not purchase the truck from them.. A few days later i had them install accessories. Thought the price was a bit steep, though the job was done well. Deacon Jones will get my future service needs outside what was offered included with the new truck purchase..
I have taken my Chrysler 200 in for service a number of... - Brian N.
I have taken my Chrysler 200 in for service a number of times and have rarely felt good about it afterward.
Most recently, I needed a diagnosis for a chassis vibration and a new key fob. Terry, my service advisor did not offer updates (via text) unless I asked for them. Communication was horrible. I dropped off the car at 8am and didn't get a diagnosis until late afternoon. Then I had to ask for the cost to fix. Was never quoted a price on the key fob, which wound up being almost $250. Never again. All told, for a diagnostic and new key (opted not to have repairs done right away) the cost was $373. Seems like a lot for what I was given. But again, the horrible communication is my chief beef.
Great customer service - I.candy73
Helpful and friendly staff in the service department. They kept me updated with what was going on and what could be done to fix the problem.
Recall made easy - Justjane
I had procrastinated to have my recall taken care for no reason. Ross is such a welcoming environment (once you get inside) it was quick easy and painless. I sat in a comfy spot with tv and just relaxed. Such an inviting atmosphere.. guys we’re all great especially Jordan!! Thanks for taking such good care and making it easy! Look forward to going back! Not a paid review!!!
Great - SSBlue
Gave me a service appointment I made last minute same day. They got me in and out quickly which was very much appreciated on Black Friday.
I came in late one afternoon to the dealership with a... - Tony
I came in late one afternoon to the dealership with a check engine light on. The problem was diagnosed as my thermostat needed to be changed. Since you were about to close for the day, I was added to your schedule the next morning. I was happy that you could fix my problem so quickly. Thanks to Ryan and your techs, my check engine light has disappeared.
Service appointment was on time and the work completed... - jonlivers
Service appointment was on time and the work completed and the car was ready as promised. I would recommend Welford Harris for any new or used purchase or service! I have used them for over 17 years and have purchased both cars and trucks from them with excellent service on all of them!
Great overall service answered all of my questions I had... - PDM
Great overall service answered all of my questions I had and the experience at Jacky Jones Chrysler Dodge Jeep Ram in Hayesville with excellent highly recommended
Excellent Communication and Professionalism - Richie Pointer
I want to thank Tiffiny Williams in service of her superior professionalism while working with me on a customers vehicle. I can't say enough of Tiffiny's professional attitude and willing to assist in any way she possibly could on the matter. I HIGHLY recommend that anyone whom visits this dealership to seek out Tiffiny in service to aid them in their service needs. You will not be disappointed.
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